StarlynnCare

California · Union City

Tri City Care Home

Residential Care Facility for the Elderly (RCFE) · Memory Care
What is an RCFE with Memory Care?

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.

2438 Douglas Street · Union City, 94587

Record last updated April 20, 2026.

Exterior view of Tri City Care Home

© Google Street View

Quick facts

Licensed beds6
License statusLICENSED
Memory careCertified
Last inspectionDec 2025
Operated byBvr, Inc.

Memory care context

Tri City Care Home is a California-licensed RCFE with memory care designation, licensed for 6 residents and operated by Bvr, Inc. California Title 22 requires facilities serving dementia residents to meet specific standards under §87705 and §87706, covering care plans, staff training, and resident supervision. CDSS has cited this facility under §87705 or §87706 on two occasions, indicating inspectors have evaluated its dementia-care compliance. State records show 8 inspection reports with 13 total deficiencies — notably, 10 are Type A citations (actual harm) and 3 are Type B (potential for harm). This ratio of Type A to Type B deficiencies is significant: Type A citations mean inspectors determined residents experienced actual harm. Two complaints are also on file. The most recent inspection occurred December 16, 2025.

Questions to ask on your tour

Based on Tri City Care Home's state inspection record.

  1. State records show 10 Type A deficiencies — citations where inspectors determined actual harm occurred — what were the specific circumstances of these citations, and what changes has the facility made since?

  2. Two complaints are on file with CDSS — were these substantiated, and what were the subjects of those complaints?

  3. The facility has been cited twice under §87705 or §87706 for dementia-care requirements — which specific provisions were cited, and how has staff training or supervision changed in response?

  4. With a 6-bed license operated by Bvr, Inc., how many staff members are on duty during overnight hours, and what is the protocol if a caregiver is unable to work their shift?

  5. Given the inspection history showing 13 deficiencies across 8 reports, what internal quality-assurance process does the facility now use to identify and correct compliance issues before state inspections?

State records

California CDSS · Community Care Licensing Division
License number
015601207
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Bvr, Inc.

Inspections & citations

8

reports on file

14

total deficiencies

10

Type A (actual harm)

2

dementia-care citations

InspectionDecember 16, 2025
No deficiencies

Inspector: Luisa Fontanilla

Inspector notes

While at the facility delivering finding for complaint #15-AS-20240325163517, LPA observed R1 asking S2 if R1 is able to eat. S2 told R1 that R1 can go ahead and eat lunch. LPA asked S2 if R1 is diabetic. S2 states R1 is diabetic. When asked if R1 is on insulin, how often R1 needs to check blood sugar and whether R1 is able to check own blood sugar. S2 states R1 is on oral medication and needs blood sugar checked twice a day. S2 states R1 is unable to check own blood sugar. And staff checks R1's blood sugar. The facility does not have an approved exception. Deficiency is cited per Title 22 California Code of Regulations (refer to Lic 809D). Exit interview was conducted with Penas and Appeal Rights was provided.

InspectionDecember 5, 2024Type A
4 deficiencies
Inspector notes

On 12/5/2024 at 9:00 am, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an annual required inspection and met with staff care staff, Rachiel Dime. The Administrator Belen Rodrigues was informed over the phone about the purpose of the visit. The Administrator (Administrator holds a certificate #6021647740 expiration 12/16/26 arrived at the facility at around 1PM. LPA inspected the facility inside and out including but not limited to bedrooms, bathrooms, dining room, kitchen, living room and outdoor area. The facility’s temperature was maintained at 73 degrees Fahrenheit. Bathrooms have grab bars and non-skid mats. The facility has appropriate lighting throughout. Extra linens and towels were observed in the hallway closet. Hot water temperature measured 115 degrees Fahrenheit. There were sufficient supplies of perishable and non-perishable foods. First aid kit was observed completely and updated. Fire extinguisher was last inspected on 3/05/2025. Fire Drill last conducted 10/17/25. Emergency disaster plan last updated on 10/17/25. Facility has an effective liability from 1/17/25 to 1/17/26. LPA reviewed 6 resident files and 4 staff files. All staff are fingerprint cleared and associated to the facility. All staff have current First Aid and CPR training. Report continued on LIC 809c... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Deficiencies observed: At around 10:40 am, LPA observed Clorox and Lysol spray in basket near front entrance. Chemical left underneath the sink. Disinfected wipes left in bathroom. LPA observed knives on table near front door. At around 10: 50am, LPA observed multiple expired and mold food including but not limited to salad dressing, cheese, salad, bell pepper, cans good, and ect. At around 11am, LPA observed containers with food are not labeled properly. At around 11:30am, LPA observed prescribed medication including but not limited to cream, in resident rooms. At around 12pm, LPA conducted files reviewed there is no Liability insurance. Deficiencies are cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of corrections by plan of correction due dates, and any repeat violations within 12-month period may result in civil penalties. Exit interview was conducted and Appeal Rights were provided . Administrator agrees to check all residents’ rooms and lock all medication in a lock area. Administrator agrees to conduct training for all staff and submit proof to CCLD by POC date.

Type ACCR §87309(a)

(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.

Based on observation, the licensee did not comply with the section cited above by having Clorox and Lysol spray in basket near front entrance. Chemical left underneath the sink. Disinfected wipes left in bathroom. LPA observed knives on table near front door. which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/17/2025 Plan of Correction 1 2 3 4 Administrator agrees to put all disinfected and sharps in a locks area. Administrator agrees to conduc…

Type ACCR §87555(b)(23)

(b) The following food service requirements shall apply: (23) All readily perishable foods or beverages capable of supporting rapid and progressive growth of micro-organisms which can cause food infections or food intoxications shall be stored in covered containers at appropriate temperatures.

Based on observation, the licensee did not comply with the section cited above in by having multiple expired and mold food including but not limited to salad dressing, cheese, salad, bell pepper, cans good, and ect, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/17/2025 Plan of Correction 1 2 3 4 Administrator agrees toss out all food that is expired. Administrator agrees to conduct training for all staff and submit proof to CCLD by POC dat…

Type ACCR §87465(h)

(h) The following requirements shall apply to medications which are centrally stored:

Based on observation, the licensee did not comply with the section cited above by having prescribe medication including but not limited to cream, in resident rooms. which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/17/2025 Plan of Correction 1 2 3 4 Administrator agrees to check all residents’ rooms and locks all medication in a lock area. Administrator agrees to conduct training for all staff and submit proof to CCLD by POC date.

Type BCCR §87309(a)(2)

(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. (2) Any items in subsection (a)(1) …

Based on observation, the licensee did not comply with the section cited above in by not having containers with food are not labeled properly. which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/23/2025 Plan of Correction 1 2 3 4 Administrator agrees to label all food containers with open date and expired date. Administrator agrees to conduct training for all staff and submit proof to CCLD by POC date.

ComplaintApril 9, 2024Type A
3 deficiencies

Inspector: Lisha Holmes

Inspector notes

On 12/20/2021 at 9:30 AM, Licensing Program Analysts (LPAs) L. Holmes and C. Fowler arrived unannounced to conduct an Infection Control Inspection. LPAs met with Carmen Roxas, Caregiver and explained the purpose of the visit. Administrator, Belen Rodriquez was called about 15 minutes after visit started and advised would arrive later. Licensee arrived at 12:00 pm. Upon entry, LPA's temperatures were checked. LPAs toured facility including but not limited to bedrooms, bathrooms, kitchen, outdoor areas and garage. LPAs observed some sign & symptoms, cough etiquette, and social distancing that were posted in the common and hallway areas. Hand washing posters were posted at bathrooms and sinks. During record review, LPAs observed visitors log and temperature logs for both residents and staff. A copy of the Mitigation Plan is on file. LPAs observed some PPEs, food, and paper supplies that are sufficient. The following deficiencies were observed during the visit: -At 9:55 am, LPAs observed unlocked knife. At 10:04 am, unlocked vitamins. At 10:20 am, unlocked cleaning supplies were observed in the unlocked garage. At 10:25 am, an unlocked shed with gardening tools was observed in the backyard. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations. Failure to correct deficiencies may result in Civil Penalties. Exit interview conducted. A copy of this report and appeal rights provided.

Type ACCR §87705(f)(1)

(f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s).

Based on observation, the licensee did not comply with the section cited above which poses an immediate health and safety risk to persons in care. POC Due Date: 12/20/2021 Plan of Correction 1 2 3 4 Caregiver corrected deficiency during inspection. Knife was removed from kitchen dish drain and locked inside the locked sharps drawer. Licensee corrected deficiency during visit. Licensee locked shed in the backyard.

Type ACCR §87465(h)(2)

Incidental Medical and Dental Care Services. Centrally stored medications shall be kept in a safe locked place that is not accessible to persons other than employees responsible for the supervsiion of the medication.

Based on observation, the licensee did not comply with the section cited above which poses an immediate health and safety risk to persons in care. POC Due Date: 12/20/2021 Plan of Correction 1 2 3 4 Licensee corrected deficiency during the inspection. Observed cargiver lock the medication in the hallway medication closet on 12/20/21.

Type ACCR §80087(g)(1)

(g) Disinfectants, cleaning solutions, poisons, firearms and other items that could pose a danger if readily available to clients shall be stored where inaccessible to clients. (1) Storage areas for poisons, and firearms and other dangerous weapons shall be locked.

Based on observation, the licensee did not comply with the section cited above which poses an immediate health and safety risk to persons in care. POC Due Date: 12/20/2021 Plan of Correction 1 2 3 4 Caregiver corrected deficiency during the inspection. Observed cargiver lock the cleaning supplies in garage cabinet on 12/20/21.

InspectionMarch 21, 2024Type A
3 deficiencies

Inspector: Kelly Nguyen

Inspector notes

On 12/5/2024 at 9:30 am, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an annual required inspection and met with staff care staff, Mathew Aviles. The Administrator was informed over the phone about the purpose of the visit. The Administrator (Administrator cert#6021647740 expiration 12/16/24) arrived at the facility at around 10:15am. LPA inspected the facility inside and out including but not limited to bedrooms, bathrooms, dining room, kitchen, living room and outdoor area. The facility’s temperature was maintained at 73 degrees Fahrenheit . Bathroom have grab bars and non-skid mat. The facility has appropriate lighting throughout. Extra linens and towels were observed in the hallway closet. Hot water temperature measured at 115.3 degrees Fahrenheit. There were sufficient supplies of perishable and non perishable foods. First aid kit was observed complete and updated. Fire extinguisher was observed that appeared full and has purchase date of 2/25/2024. Fire Drill last conducted 10/14/24. Emergency disaster plan last updated on 3/21/24. Liability insurance effective 1/17/2024 to 1/17/25. LPA reviewed 6 resident files and 3 staff files. All staff are fingerprint cleared and associated to the facility. All staff have current First Aid and CPR training. At around 10:15 am, LPA observed cheese, and tomato have mold in the refrigerator. Cleared At around 10:25am, LPA observed ant, roach, and spider (hot shot) spray inside room 4 bathroom. Cleared At around 10:40am, LPA observed residents’ medication are not in its original container. Deficiencies are cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of corrections by plan of correction due dates, and any repeat violations within 12-month period may result in civil penalties. Exit interview was conducted and Appeal Rights was provided .

Type ACCR §87309(a)

(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.

Based on observation, the licensee did not comply with the section cited above by having ant, roach, and spider (hot shot) spray inside room 4 bathroom. which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/06/2024 Plan of Correction 1 2 3 4 Administrator remove ant, roach, and spider (hot shot) spray inside room 4 bathroom during inspection. Deficency Cleared

Type ACCR §87555(b)(23)

(b) The following food service requirements shall apply: (23) All readily perishable foods or beverages capable of supporting rapid and progressive growth of micro-organisms which can cause food infections or food intoxications shall be stored in covered containers at appropriate temperatures.

Based on observation, the licensee did not comply with the section cited above by having cheese, and tomato have mold in the refrigerator.which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/06/2024 Plan of Correction 1 2 3 4 Administrator remove the cheese, and tomato contained mold during inspection. Deficency Cleared

Type BCCR §87465(h)(5)

(h) The following requirements shall apply to medications which are centrally stored: (5) Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers.

Based on observation, and record review, the licensee did not comply with the section cited above in by having residents’ medication that are not in its original container. which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/13/2024 Plan of Correction 1 2 3 4 Administrator agree to send in proof of med trainging, MAR logs, orgraize original medication of residents containers to CCLD by POC date.

Other visitMarch 10, 2023Type A
3 deficiencies

Inspector: Luisa Fontanilla

Inspector notes

This is an amended copy of the report previously issued to the facility on 3/21/2024. This report was erroneously pulled from the incorrect facility. The amended report can be found under Tri City Care Home ll Lic #015601359. LPA Luisa Fontanilla arrived at the facility at around 1:20 pm to amend report previously issued on 3/21/2024. The Administrator was informed about the visit and she authorized staff Wilma Bernal to sign the report. A copy of this report was provided to Bernal. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Exit interview was conducted and Appeal Rights was provided to Rodriguez .

Type ACCR §87615(a)(1)

(a) Persons who require health services for or have a health condition including, but not limited to, those specified below shall not be admitted or retained in a residential care facility for the elderly: (1) Stage 3 and 4 pressure sores (dermal ulcers).

Based on interviews conducted, the licensee did not comply with the section cited above in having a resident with stage 2, unstageable pressure injury on the right hip and using a wound vacuum which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 03/21/2024 Plan of Correction 1 2 3 4 R1 was admitted to hospice care by Anodine Hospice during the visit.

Type ACCR §87606(c)

Based on interviews conducted, the licensee did not comply with the section cited above in having R1 who is unable to turn from side to side (bedridden) without an approved bedridden fire clearance which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 03/25/2024 Plan of Correction 1 2 3 4 Within 24 hours, Administrator will notify fire department about R1's bedridden status. By POC date, Administrator will submit to CCL documents to apply for bedridd…

Type BCCR §87705(c)(5)

(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident's dementia care …

Based on file review conducted, the licensee did not comply with the section cited above in not having updated medical assessment for 4 out of 5 residents who have Dementia which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 04/04/2024 Plan of Correction 1 2 3 4 By POC date, Administrator will send CCL updated medical assessment of the 4 residents who have Dementia.

InspectionOctober 23, 2022
No deficiencies

Inspector: Luisa Fontanilla

Inspector notes

On 3/10/2023 at 4:50 PM, Licensing Program Analyst (LPA) Luisa Fontanilla arrived unannounced to conduct a case management visit to verify if an individual is currently employed at the facility. LPA met with Eva Penas and explained the purpose of the visit. LPA spoke with Administrator Belen Rodriguez on the phone. Administrator authorized staff Eva Penas to sign the report. LPA interviewed Administrator and caregivers Carmen Roxas and Eva Penas. Based on evidence obtained during today’s visit, the LPA has verified the individual is not present, employed or residing at the facility. Administrator states the employee has not been working at the facility since July 20, 2019. LPA has advised the Administrator to disassociate the individual from their roster and submit an updated LIC 500. LPA provided Eva Penas a copy of Immediate Exclusion Letter. Exit interview was conducted and a copy of this report was provided. "Verification of removal is complete "

InspectionDecember 20, 2021
No deficiencies

Inspector: Laura Hall

Inspector notes

On 10/23/2022 at 10:45AM, Licensing Program Analyst (LPA) L. Hall arrived unannounced to conduct an Infection Control Inspection. LPA met with Administrator. Belen Rodriguez, and explained the purpose of the visit. Upon entry, LPA's temperature was not checked. LPA observed screening station and COVID-19 signs were posted on the front door. LPA toured facility including but not limited to common areas, bathrooms, bedrooms, backyard, kitchen, and garage. LPA observed cough etiquette and physical distancing posted in the common areas. All hand washing stations were equipped with soap and paper towel. Hand washing posters were posted at hand washing stations. Hot water temperature in the shared clients’ bathroom was measured at 116.1 degrees Fahrenheit. Fire extinguisher last serviced on 8/04/2022. During record review, LPA observed visitors sign-in log. LPA observed facility has a copy of the mitigation plan on file. LPA observed PPE, food, and paper supplies are sufficient. Continued on LIC809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809. The following forms are to be updated and submitted to CCLD by 10/31/2022 : -LIC500 Personnel Report -LIC308 Designation of Administrative Responsibility -LIC601E Emergency Disaster Plan -Updated copy of facility sketch showing shed in backyard. -Infection Control Plan LIC9282. No deficiencies cited during visit. Exit interview and a copy of this report provided.

ComplaintNovember 2, 2021· Substantiated
Citation on file

Inspector: Luisa Fontanilla

Substantiated — CDSS found a violation and issued a citation. Full citation details are on file with the state.

Inspector notes

Based on interview conducted with S2, S2 confirmed with LPA that W1 has been staying in one of the caregiver rooms since December 2023. S2 states W1’s husband comes every day to pick up W1 and would bring back W1 at the end of the day. S2 added that if W1 would use the bathroom, S2 states W1 does not need a lot of assistance but S2 would make sure that W1 is safe due to W1’s knee surgery. S2 added that there were times that S2 would assist W1 while using the bathroom. A review of Guardian shows W1 associated to the facility on 12/12/2023 as an employee. However, the facility’s Lic 500 does not indicate that W1 is one of the employees at the facility. Despite the Administrator’s denial that W1 is a resident, the facility’s license allows the facility to admit/retain six (6) residents only. And the fact that W1 pays $1,000/month, is not listed in Lic 500 as an employee and that S2 does provide assistance to W1 on as needed basis are sufficient evidence to substantiate the allegation “Over capacity.” Based on interviews and record review conducted, the above allegation is substantiated. Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 is cited on the attached LIC 9099D. Civil penalty in the amount of $500.00 is assessed for today's visit. Exit interview was conducted and Appeal Rights was provided to Penas.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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