St. Therese Care Home Ii.
St. Therese Care Home Ii is Ranked in the top 44% of California memory care with 15 CDSS citations on record; last inspected Apr 2026.
Six-Bed Memory Care Home in Union City's Mallard Court, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
St. Therese Care Home Ii has 15 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
15 deficiencies on record. Each bar is a month with a citation.
Finding distribution
15 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to St. Therese Care Home Ii's record and state requirements.
The facility has received 7 Type A deficiencies indicating actual harm to residents — what were the specific circumstances of these citations, and what corrective actions were implemented?
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CDSS records show 4 citations under §87705 or §87706 related to dementia care requirements — which specific provisions were violated, and how has the facility changed its dementia care practices in response?
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With 21 total deficiencies across 7 inspections, what systemic changes has St. Therese Hope Corp implemented to reduce recurring compliance issues?
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Every inspection visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-04-22Annual Compliance VisitNo findings
Plain-language summary
The facility closed on March 26, 2026, following a 30-day notice the operator provided to residents on February 1, 2026. A state licensing analyst confirmed that all residents had moved out and toured the empty facility, and the operator surrendered the license during the visit. This was a closure inspection, not an investigation into any complaints or violations.
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Licensing Program Analyst (LPA) K. Nguyen conducted a Case Management visit as a result of licensee requested closure of the facility. Upon arrival at 9:00am, LPA met with Administrator(ADM), Rachel White and Faith Oribello. On 3/26/2026, Licensee issued a proper 30-day notice to all residents on 2/1/26 and sent LPA a copy via email of notice. Starting at 9:30am, LPA toured entire facility with Licensee including kitchen, bathrooms, bedrooms, common areas, backyard and garage. LPA confirmed all residents have moved out. Licensee surrendered her facility license during today's visit. A forfeiture letter will be mailed to licensee/ADM at a later time. Exit interview conducted and a copy of this report provided.
2026-03-11Other VisitType A · 8 findings
Plain-language summary
During a routine annual inspection on March 11, 2026, inspectors found several problems: some resident medications were not recorded on the medication administration record, cockroaches were observed inside and outside the refrigerator and crawling on walls and floors, expired and moldy food was found in the refrigerator, liquid detergent was stored unsafely under a sink, and three sliding door screens were torn. The facility was cited for these deficiencies and given time to correct them; failure to do so may result in additional penalties.
“Based on observation, the licensee did not comply with the section cited above in having unlock liquid detergent underneath the sink, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 03/12/2026 Plan of Correction 1 2 3 4 Administrator immediately removed the unlocked liquid detergent and secured it in a locked cabinet inaccessible to residents. Administrator will ensure all cleaning supplies and hazardous items are kept locked at all times. Administrator will conduct staff training on proper storage of hazardous items and implement routine checks to ensure ongoing compliance. Proof of correction will be submitted to CCLD by the POC due date on 3/18/26.”
“Based on observation, the licensee did not comply with the section cited above in LPA observed a cockroach crawling on the wall and a dead cockroach inside the refrigerator which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator immediately cleaned and sanitized the affected areas and removed the dead cockroach from the refrigerator. Licensee will contact a licensed pest control service and implement routine pest control and cleaning procedures to maintain a sanitary environment. Proof of correction will be submitted to CCLD by the POC due date.”
“Based on observation the licensee did not comply with the section cited above in LPA observed that three sliding door net screen ripped which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator will repair or replace the three ripped sliding door screens to ensure they are in good repair. Administrator will conduct routine facility checks to ensure all screens remain in good condition. Proof of correction will be submitted to CCLD by the POC due date.”
“Based on observation, the licensee did not comply with the section cited above by having moldy food inside the refrigerator which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator immediately discarded the moldy food and cleaned and sanitized the refrigerator. Administrator will ensure staff routinely check and remove expired or spoiled food to maintain sanitary food storage. Proof of correction will be submitted to CCLD by the POC due date.”
“Based on observation, the licensee did not comply with the section cited above by LPA observed a cockroach crawling on the wall, floor, and a dead cockroach inside/ outside the refrigerator which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator immediately cleaned and sanitized the affected areas and removed the dead cockroach. Licensee will arrange pest control service and implement routine cleaning and monitoring to maintain a sanitary, pest-free environment. Proof of correction will be submitted to CCLD by the POC due date.”
“Based on record review, the licensee did not comply with the section cited above in LPA file review that resident PRNs are not documented on the Medication Administration Record (MAR), which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator will ensure all PRN medications are documented on the Medication Administration Record (MAR). Administrator will review resident medication records and train staff on proper MAR documentation to ensure ongoing compliance. Proof of correction will be submitted to CCLD by the POC due date.”
“Based on record review, the licensee did not comply with the section cited above in onducted a file review of the resident's medication, which is not listed on MAR, which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator will review resident medication records and ensure all medications are accurately listed on the Medication Administration Record (MAR). Administrator will train staff on proper MAR documentation and conduct routine audits to ensure ongoing compliance. Proof of correction will be submitted to CCLD by the POC due date.”
“Based on record review, the licensee did not comply with the section cited above in LPA conducted a file review of the resident's file, and the resident had no record of PRN. which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/18/2026 Plan of Correction 1 2 3 4 Administrator will review resident records and ensure all PRN medications and orders are properly documented in the resident’s file. Administrator will train staff on proper documentation and conduct routine record reviews to ensure ongoing compliance. Proof of correction will be submitted to CCLD by the POC due date.”
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On 03/11/2026 at 9:00 AM, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct a 1-Year Annual Required inspection. LPA met with Care Staff, Josielyn Ranosa, and explained the purpose of the visit. Administrator Rachel White was not available, however CO- Administrator Faith Oribello gave authorization on the phone for Care Staff to sign the report. Administrator certificate is current (7022033740 exp: 04/16/26). The facility’s fire clearance was approved for six (6), all may be non-ambulatory, and three (3) hospice waiver. LPA toured the facility with staff inside and out, including but not limited to bedrooms, bathrooms, kitchen, common area, and backyard. The facility consists of 5 total bedrooms, of which 4 bedrooms are occupied by the residents, and 1 bedroom is occupied by staff. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPAs observed that lighting in all rooms is adequate for the comfort and safety of the residents. The temperature of the hot water in the residents’ shared bathroom was measured at 115.9°F. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week's supply of nonperishable and 2 days' supply of perishable foods. Report Continued on LIC 809c… 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Report Continued… Carbon monoxide detectors were in operation during the visit. The fire extinguisher was last serviced on 09/8/2025. Emergency Disaster Plan was last posted on 1/14/2026. The first aid kit was observed to be complete. The emergency disaster drill was last conducted on 01/15/2026. Liability insurance dated: 3/8/25 to 3/8/26 LPA reviewed 1 resident's records. LPA reviewed 4 staff records, and all are associated with the facility. LPA reviewed a sample of residents’ medications. THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING THE VISIT: · At 10:15 am, LPA conducted a file review of resident PRNs that were not documented on the Medication Administration Record (MAR). · At 10:17 am, LPA conducted a file review of the resident's file, and the resident had no record of PRN. · At 10:20 am, LPA conducted a file review of the resident's medication, which is not listed on MAR. Report continue on LIC 809... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Report continued... · At 10:30 am, LPA observed a cockroach crawling on the wall, floor, and a dead cockroach inside/ outside the refrigerator · At 10:35 am, LPA observed expired food and moldy food inside the refrigerator · At 11:25 am, LPA observed liquid detergent underneath the sink · At 11:35 am, LPA observed that three sliding door net screen ripped - A repeat of 87465(a)(6) and 87465(c)(2) is issue on today date in the amount of $250 + $250 = $500. The Facility was cited from the California Code of Regulations, Title 22, and/or Health and Safety Code. Failure to correct deficiencies by the POC date may result in additional Civil Penalties. An exit interview was conducted with the staff. Appeal Rights and a copy of this report are provided along with LIC421FC.
2025-09-10Annual Compliance VisitNo findings
Plain-language summary
This was a routine unannounced inspection on September 10, 2025. The inspector met with staff and the administrator by phone, discussed an outstanding annual fee that the facility said would be paid by September 12, and found no deficiencies.
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On 09/10/25 at 10:35AM, Licensing Program Analyst (LPA) K. Nguyen conducted an unannounced Case Management, met with caregiver, Alvin Galang and spoke with Administrator (ADM) Faith Oribello via phone explained the purpose of the visit. ADM was not available during LPA visit. ADM gave permission to Alvin to sign the report. LPA discuss with ADM regarding the outstanding Annual Fee. ADM stated ADM will send confirmation of paid Annual Fee by 9/12/25. No deficiency issue on today date. Exit interview is conducted and a copy of this report is provided.
2025-03-20Annual Compliance VisitType A · 3 findings
Plain-language summary
During a routine annual inspection on March 20, 2025, inspectors found three medication-related issues: some medications prescribed for residents as needed were not documented on the medication record, some resident medications were not listed on the medication record at all, and wound care supplies and other medical items were stored where residents could access them. The facility's physical environment—temperature, lighting, bathrooms, fire safety equipment, and food supplies—met standards.
“Based on observation the licensee did not comply with the section cited above in having unlocked wound care saline, prescribed thick-it, Halls, Isopropyl Alcohol, etc. accessible to residents in care which poses an immediate health and safety risk to persons in care. POC Due Date: 03/21/2025 Plan of Correction 1 2 3 4 The Administrator agrees to lock the items, have a Medication In-Service Training, and send proof to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above in having residents' PRN that are not documented on the Medication Administration Record (MAR) which poses a potential health and safety risk to persons in care. POC Due Date: 03/28/2025 Plan of Correction 1 2 3 4 Administrator agrees to submit proof of the PRN medications documented on the MAR by POC date.”
“Based on record review, the licensee did not comply with the section cited above in having residents' medication that are not listed on MAR which poses a potential health and safety risk to persons in care. POC Due Date: 03/28/2025 Plan of Correction 1 2 3 4 Administrator agrees to look through all the MAR, ensure all the medications are correctly documented, and send proof to CCLD by POC date.”
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On 03/20/2025 at 2:55 PM, Licensing Program Analysts (LPAs) P. Manalo and K.Nguyen arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with Care Staff, Alvin Galang, and explained the purpose of the visit. Administrator, Rachel White, gave authorization on the phone for Care Staff to sign the report. Administrator certificate is current. The facility’s fire clearance was approved for six (6) all may be non-ambulatory and three (3) hospice waiver. LPAs toured facility with staff inside and out including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 4 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPAs observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 110.6 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Carbon monoxide detector were in operating condition during visit. Fire extinguisher was last serviced on 01/22/2025. Emergency Disaster Plan was last posted on 03/28/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 01/20/2025. At 3:03 PM, LPA reviewed 5 residents records. At 03:28 PM, LPAs reviewed 4 staff records and all are associated to the facility. At 5:00 PM, LPA reviewed a sample of resident’s medications. Continue to LIC809-C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continue from LIC809... THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 4:00 PM, LPAs observed wound care saline, prescribed thick-it, Halls, Isopropyl Alcohol, etc. accessible to residents in care. At 5:15pm LPAs observed residents PRN are not documented on the Medication Administration Record (MAR). At 5:20PM LPAs observed resident medication are not listed on MAR. The Facility was cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted with Staff. Appeal Rights and a copy of this report provided.
2024-03-28Annual Compliance VisitType A · 2 findings
Plain-language summary
A routine annual inspection on March 28, 2024 found the facility in generally good condition with safe temperature, lighting, grab bars, and working smoke and carbon monoxide detectors, but identified two violations: one staff member's file was missing a health screening and TB test results, and medications were found unlocked in the kitchen accessible to residents and staff (the caregiver secured them during the visit). The facility was given a deadline to correct these deficiencies.
“Based on observation, the licensee did not comply with the section cited above inhaving unlocked perscription medications which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 03/29/2024 Plan of Correction 1 2 3 4 LPA observed caregiver remove and secure medications.”
“Based on record review, the licensee did not comply with the section cited above in having S3 working for over 2 months without a health screen and TB result which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 04/11/2024 Plan of Correction 1 2 3 4 By POC date Administrator agrees to ensure that S3 gets the necessary screens and self certify to CCLD”
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On 03/28/2024 at 10:30 AM, Licensing Program Analyst (LPA) A. Gomez arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Alvin Galang and explained the purpose of the visit. LPA spoke with Administrator, Faith Oribello over the phone who approved Caregiver, Alvin Galang to lead the visit. The facility’s fire clearance was approved for 6. Administrator Faith Oribello arrived at 11:42AM LPA toured facility with Caregiver including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 4 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 69 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.7 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last serviced on 9/20/2023. Emergency Disaster Plan was last posted on 3/28/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 2/28/2024. At 10:45AM, LPA reviewed 4 of 4 residents records. LPA spoke with administrator about ensuring dementia residents get a physicians assessment done annually. At 10:55AM, LPA reviewed 3 staff records and 3 of 3 have current first aid training and associated to the facility. Report continues on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 10:57AM during staff file review LPA observed that S3's file is missing a health screen, and TB result At 11:07AM during facility tour LPA observed multiple unsecured medications unlocked in kitchen for residents and caretakers. LPA observed Caretaker Alvin remove and secure all medications. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted. Appeal Rights and a copy of this report provided.
2023-08-04Other VisitType A · 2 findings
Plain-language summary
During a complaint investigation in August 2023, inspectors found that staff members were sleeping in common areas like the living room and kitchen on cots rather than in designated staff quarters. Inspectors also found that two residents without medical orders had bed rails installed—one resident had full bed rails with no doctor's authorization, and another had a bed rail added to an unsigned physician's report. The facility received citations for these violations.
“Based on LPA's observation licensee did not comply with the section cited above by allowing staff to sleep on a mattress (that's stored in the garage) in the living room common area. Which poses a potential health and safety risk to residents.”
“Based on LPA's observation licensee did not comply with the section cited above by having”
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While LPA J. Clancy-Czuleger conducted a complaint investigation (15-AS-20230228093307) on 08/04/2023 LPA observed the following deficiencies Based on interviews and observations staff is sleeping in common area including the living room and the kitchen. During interviews with staff, they stated that three staff sleeps in the kitchen and/or living room on fold up cot mattresses that are stored in the staff room where the fourth staff member sleeps. While doing a walk through of the facility LPA observed that all five beds in the home have some form of bed rail. R1 and R2 are on hospice and are permitted to have bed rails. R3 is not on hospice and does not have doctors’ orders for bed rails but has full bed rails. R4 does not have doctor’s order for a bed rail and has it written in on an unsigned physician’s report. The Facility was cited, and citations can be found on the LIC 809-D. Exit interview conducted. Appeal Rights and a copy of this report provided. Exit interview conducted.
2 older inspections from 2022 are not shown in the free view.
2 older inspections from 2022 are not shown in the free view.
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