Terms of Use

StarlynnCare is operated by StarlynnCare, PBC, a California Public Benefit Corporation (“we,” “us,” or “our”). We publish a civic-data resource that indexes publicly available inspection records, citation data, and licensing information for memory care and residential care facilities in California. We are an independent editorial publisher; we are not a care placement service, referral agency, or licensed healthcare provider.

The facility inspection data, deficiency records, complaint outcomes, and licensing information published on this site are reproduced or derived from records produced by the California Department of Social Services (CDSS), Community Care Licensing Division and, where applicable, the federal Centers for Medicare & Medicaid Services (CMS) Care Comparedatabase. These are official government records maintained under California Health & Safety Code §1569 et seq. and related regulations.

Our publication of these records constitutes the exercise of First Amendment rights with respect to matters of public concern. Nothing in these Terms limits any right of access to government records or restricts fair reporting on matters of public health and safety. California’s fair-report privilege (California Civil Code §47(d)) provides protection for accurate reporting on official government proceedings and records; we rely on that privilege where applicable.

StarlynnCare endeavors to reproduce public records as published by CDSS. We make no warranty that any reproduction is error-free, complete, or current. Analytic metrics (peer percentiles, composite scores) are derived computations and may contain errors. Disputes regarding the underlying CDSS source data should be directed to CDSS at www.cdss.ca.gov.

Nothing on this site constitutes medical advice, clinical recommendations, legal advice, or a referral to any specific facility or care provider.

Facility profiles, inspection summaries, peer-percentile metrics, and editorial content are provided for informational purposes only to assist families and discharge planners in understanding publicly available government inspection records. They are not a substitute for:

• Independent evaluation of a facility by a licensed healthcare professional;
• An in-person visit and tour of any prospective facility;
• Review of the current CDSS licensing record directly from CDSS;
• Legal advice from a licensed attorney; or
• Guidance from a licensed care placement advisor.

StarlynnCare accepts no responsibility for care decisions made based on content published on this site.

THIS SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, StarlynnCare expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that data is accurate, complete, current, or error-free;
• Warranties of uninterrupted or secure site access; and
• Warranties regarding inspection records, deficiency counts, or licensing status as of any specific date.

CDSS publishes inspection records on a rolling basis. A facility’s record may change between our ingest cycles. Always verify current status directly with CDSS. Inspection data indexed on this site may lag behind CDSS by days or weeks depending on scrape cadence.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STARLYNNCARE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THIS SITE OR THE CONTENT HEREIN.

This includes, without limitation, damages for:

• Reliance on inspection data, percentile scores, or editorial content;
• Care placement decisions or outcomes;
• Loss of business, revenue, or reputation by any facility operator;
• Errors, omissions, or inaccuracies in reproduced government records; or
• Interruption of access to this site.

Where liability cannot be excluded by law, our total aggregate liability to any party shall not exceed one hundred U.S. dollars (US$100).

Facility profiles on this site reproduce official California CDSS public records. This publication is protected speech under the First Amendment of the U.S. Constitution and California’s anti-SLAPP statute (California Code of Civil Procedure §425.16), which provides for early dismissal and fee-shifting in suits arising from protected speech on matters of public concern.

If you believe a specific data point in your facility’s profile reflects a processing error on our part (e.g., wrong inspection date or deficiency count attributable solely to our computation), you may submit a correction request to hello@starlynncare.com with primary-source CDSS documentation. We review such requests in our ordinary course; we make no representation regarding response timelines or outcomes. See our editorial policy for general correction practices.

Disputes regarding the underlying CDSS record itself — the inspection finding, deficiency classification, or enforcement action — must be addressed directly with CDSS. StarlynnCare cannot modify primary government records. StarlynnCare has no obligation to remove or modify reproductions of public records in response to operator requests, except as required by applicable law.

You agree to defend, indemnify, and hold harmless StarlynnCare and its officers, directors, employees, and contractors from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of this site in violation of these Terms; (b) your violation of any applicable law or third-party right; or (c) any content you submit to this site (including facility correction submissions or reviews).

The StarlynnCare name, logo, site design, editorial text, and analytic methodology are proprietary to StarlynnCare, PBC. Underlying CDSS inspection data is a government work and is not subject to copyright.

You may link to individual facility profiles or county hub pages. You may not scrape, reproduce, or redistribute our editorial content, facility scoring methodology, or design assets at scale without prior written permission. Automated access to this site for bulk data collection is subject to our usage policy (llms.txt).

If you submit a review, correction request, or other content to this site, you grant StarlynnCare a non-exclusive, royalty-free, perpetual license to publish, display, and moderate that content. You represent that any submitted content is truthful, does not impersonate another person, and does not violate any applicable law. Defamatory or harassing submissions will be removed without notice.

This site may link to third-party resources including CDSS, CMS Care Compare, and external research. StarlynnCare does not endorse and is not responsible for the content or privacy practices of any third-party site. We use Google Analytics and Ahrefs Analytics for site analytics; see our Privacy Policy for details.

We may update these Terms from time to time. Material changes will be reflected in an updated effective date at the top of this page. Continued use of the site after such changes constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction in those courts.

Claims subject to California’s anti-SLAPP statute (CCP §425.16) may be resolved through that mechanism before litigation proceeds to discovery.

Questions about these Terms may be directed to: