1440 by the Bay.

Continued from LIC9099 Investigation Findings: It was reported to the department that a resident feels isolated from peer group. LPA met R1 in the lobby by R1’s self. LPA overserved other residents keeping their distance and not making eye contact with R1 as LPA and R1 walked through the lobby. LPA interviewed R1 who expressed concerns about other residents avoiding R1 which makes making friends and socializing difficult. R1 feels cut off from others and that staff do not encourage socializing amongst residents. R1 was seen by staff returning to R1’s room after speaking with LPA. LPA spoke with S1 who informed LPA that R1 is in Independent Living and tends to keep to R1’s self. S1 stated R1 is able to leave the facility unassisted and will make trips to local stores a few times a week, alone. S1 and S2 have multiple times encouraged R1 to join group activities and have suggested different events for R1 to join. Neither have ever seen R1 show interest nor attend. S2 reported that R1 is not unconfrontational nor rude but does seem to avoid talking to others. S2 noted R1 is quiet and stays to self. LPA observed activity calendars with multiple events taking place throughout the day. LPA asked R1 if any seemed interesting. R1 said none did. Based on interviews and record reviews conducted, the above allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy this report was provided.

On 10/06/2024 at 10:00 PM, Licensing Program Analysts (LPAs) David Doidge and Andrew Christy arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with Executive Director Robert Alverado and explained the purpose of the visit. LPAs toured the facility including but not limited to, resident rooms, bathrooms, multiple activity rooms, kitchen, and common areas. LPAs observe lighting in all rooms are adequate for the comfort and safety of the residents. Hallway temperature was maintained at 72 degrees Fahrenheit. The hot water temperature in a common bathroom was measured at 116.4 degrees Fahrenheit. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps are locked and inaccessible to residents in care. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 03/05/2025. Emergency disaster drills are conducted quarterly; last conducted on 10/01/2025. First aid kit was observed to be complete. LPAs reviewed five (5) resident records and five (5) staff records, all were complete. No deficiencies observed or cited during this visit. Exit interview conducted and a copy of this report provided

Continued from LIC9099 Staff have made every effort to reasonably accommodate all residents' transportation needs. Resident have the option of booking their own transportation and paying out of pocket or utilizing the facilities van service. Based on interviews and record reviews conducted, the above allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. No deficiencies cited during visit. Exit interview was conducted, and a copy of this report was provided.

On 11/20/2024 at 01:30 PM, Licensing Program Analysts (LPAs) D. Doidge and C. Fowler arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with, Stephanie Hall, Executive Director and explained the purpose of the visit. LPAs toured the facility including but not limit to, bedrooms, bathrooms, multiple activity rooms, kitchen, and common area. LPAs observe lighting in all rooms are adequate for the comfort and safety of the residents. Hallway temperature was maintained at 72 degrees Fahrenheit. The hot water temperature in a common bathroom was measured at 107.1 degrees Fahrenheit. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medications, sharps are locked and inaccessible to residents in care. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 01/15/2024. Emergency disaster drill was last conducted on 10/20/2024. First aid kit was observed to be complete. LPAs reviewed five (5) resident records and five (5) staff records, all were complete. No deficiencies observed or cited during this visit. . Exit interview conducted and a copy of this report provided

...Continued from LIC9099 On the allegation Residents are being mishandled. Interviews with staff and residents indicated that staff does not mishandle residents while in care. Staff or residents have not seen any staff mishandle residents. On the allegation Residents developing bedsores while in care. LPA was given a list of all of the residents who are bedridden and a list of residents who have bedsores. S1 stated that all of the residents with bedsores are bedridden and on Hospice. Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.

While at the facility, R1 tested positive for Covid. Staff interviewed state all the care needed including but not limited to assistance with ADLs as indicated in the assessment, housekeeping/changing of sheets once a week were provided. Staff state they wore full PPEs when going inside R1’s room to make sure care is provided. Regarding R1’s meal during isolation, staff interviewed state that dining staff would bring all of R1’s foods and leave them outside R1’s room. Then the caregivers would bring the food inside R1’s room wearing full PPEs. In regard to the privacy allegation, LPA interviewed S3. S3 states that while waiting for one of R1’s medicines that was ordered, a package was delivered. Thinking that it was R1’s medicine, S3 states that S3 opened the package. When S3 found out that it was not the medicine, S3 went to R1 and apologized. S3 states that R1 seemed fine and appreciated everything that the staff do for R1. LPA attempted to contact Reporting Party (RP) multiple times and left voice messages to obtain additional information and clarification regarding employee training. LPA did not get any call back from RP. Based on interviews and record reviews conducted, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were noted. Exit interview was conducted with the Hendricks and a copy of this report was provided.

On 09/11/2023 at Licensing Program Analyst (LPA) L. Alexander conducted an unannounced Case Management visit regarding an incident that was reported to CCLD on 09/08/2023. LPA met with Executive Director, Stephanie Hall, and explained the purpose of the visit. Stephanie had copies of pertinent documents relevant to this incident. Stephanie says that there wasn't any witnesses to this incident. Stephanie will Stephanie stated that the suspect was recently hired at Elegance at Berkeley, 2100 San Pablo Ave, Berkeley, CA. Per Stephanie, supposedly the suspect is working as a private caregiver in general. LPA L. Alexander collected documents pertinent to the incident report. Documents received: Suspect's Personnel File Emails from victim's daughter Emeryville Police Dept Report# 2309-0449 No deficiencies issued during the visit. Exit interview conducted and a copy of this report was provided.