Abigail's Guest Home.
Abigail's Guest Home is Ranked in the top 36% of California memory care with 9 CDSS citations on record; last inspected Jun 2025.
Small Residential Memory Care in Pleasanton, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Abigail's Guest Home has 9 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
9 deficiencies on record. Each bar is a month with a citation.
Finding distribution
9 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Abigail's Guest Home's record and state requirements.
State records show 4 Type A deficiencies (actual harm citations) — what were the specific circumstances of each, what corrective actions were taken, and what systemic changes have been implemented to prevent recurrence?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
One complaint was filed with CDSS during the inspection period — what was the subject of that complaint, was it substantiated, and what was the outcome?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility was cited under §87705 or §87706 for dementia care requirements — which specific provision was violated, and how has the facility changed its dementia care practices in response?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
4 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-06-03Annual Compliance VisitNo findings
Plain-language summary
This was a closure inspection on June 3, 2025, to confirm that the facility had properly shut down operations. The administrator confirmed that all residents had moved out on June 28, 2024, and no residents were present at the time of inspection. The state will send a formal letter to finalize the license.
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On 6/3/2025 at 12:40PM, Licensing Program Analyst (LPA) G. Luk arrived to conduct a case management inspection regarding facility closure. LPA met with Administrator, James Santos. LPA toured facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor areas. LPA observed there were no residents present during inspection. Administrator has provided information regarding resident's relocation placement last year. LPA was informed that the residents moved out in 6/28/2024. Administrator provided the original license to LPA during inspection. LPA will send forfeiture letter to licensee at a later time. Exit interview conducted with James Santos. A copy of this report provided.
2024-06-26Other VisitType A · 2 findings
Plain-language summary
A routine annual inspection was conducted on June 26, 2024, and the facility was found to lack documentation of required disaster drills. The inspector verified that the facility had working smoke and carbon monoxide detectors, functioning fire safety equipment, adequate food supplies, safe bathrooms with grab bars, clean and furnished resident rooms, and a complete first aid kit.
“Based on observation, the licensee did not comply with the section cited above by having hot water temperature at 127.5 degrees F which poses an immediate health and safety risk to persons in care. POC Due Date: 06/27/2024 Plan of Correction 1 2 3 4 Administrator has agreed to lower hot water and send a picture of hot water temperature to CCLD by POC date.”
“Based on interview and record review, the licensee did not comply with the section cited above by not conducting disaster drills quarterly which poses a potential health and safety risk to persons in care. POC Due Date: 07/12/2024 Plan of Correction 1 2 3 4 Administrator has agreed to submit a written statement regarding how often disaster drills should be conducted and submit the statement to CCLD by POC date.”
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On 6/26/2024 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Caregiver, Carlota Moises and explained the purpose of the visit. Administrator, James Santos arrived an hour later. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 8/15/2023. One week of nonperishable and 2-day of perishable food supplies were available. LPA observed grab bars and non-skid mat in the bathrooms. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. First Aid kit is complete. Indoor and outdoor passageways were free of obstruction. No bodies of water observed. LPA reviewed 3 residents and 3 staff files starting at 3:00PM. LPA interviewed 2 residents and 2 staff. LPA reviewed a sample of resident's medications starting at 4:00PM. At 2:45PM, LPA measured hot water measured at 127.5 degrees F in the hallway bathroom. At 4:30PM, LPA observed facility does not have disaster drill documents The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights were provided.
2023-09-15Annual Compliance VisitType A · 3 findings
Plain-language summary
During a routine annual inspection on September 15, 2023, inspectors found that the facility failed to give a resident two prescribed supplements (Cholecalciferol and Ferrous Sulfate) that had been ordered by a doctor, and instead gave the resident a multivitamin that had been discontinued months earlier. The facility also did not keep up-to-date medical records for this resident and could not produce a staff member's file for review. The facility was cited for these violations and informed that failure to correct them could result in civil penalties.
“Based on record review, the licensee did not comply with the section cited above by not having S1's file at the facility during inspection which poses a potential health and safety risk to persons in care. POC Due Date: 10/02/2023 Plan of Correction 1 2 3 4 Administrator has agreed to submit S1's file (LIC503, LIC501, TB test, First Aid training, LIC508) to CCLD by POC date. Civil penalty of $250 is being assessed for a repeat violation.”
“Based on observation and record review, the licensee did not comply with the section cited above by not following doctor's order regarding three of R1's medications which poses an immediate health and safety risk to persons in care. POC Due Date: 09/18/2023 Plan of Correction 1 2 3 4 Administrator has agreed to obtain Cholecalciferol and Ferrous Sulfate supplements for R1. Additionally, Administrator as agreed to stop R1's multi-vitamin until another doctor's order is obtained. Administrator will submit picture of supplements and doctor's order/self-certification to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not updating centrally stored records which poses a potential health and safety risk to persons in care. POC Due Date: 10/02/2023 Plan of Correction 1 2 3 4 Administrator has agreed to update centrally stored records for R1 and submit a copy to CCLD by POC date.”
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On 9/15/2023 at 12:40PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management - Annual Continuation. LPA met with Caregiver, Carlota Moises and explained the purpose of the visit. Administrator, James Santos arrived 2 hours later. During visit, LPA reviewed staff training and observed staff completed training which includes dementia, emergency, medication, hospice, ADL (Activities of Daily Living) care, and other topics. At around 2:20PM, LPA reviewed a sample of resident's medications. LPA interviewed 2 residents and 2 staff starting at 3:00PM. At 2:40PM, LPA observed R1 has a doctor's order for Cholecalciferol and Ferrous Sulfate. However, facility did not obtain the supplements and have not been giving the supplements to R1. Additionally, facility have been giving Multi-vitamins to R1 when there was a discontinued order on 4/11/2023. At 2:50PM, LPA observed centrally stored records have not been updated for R1. At 3:00PM, LPA was informed that S1's file is not available for review. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights were provided.
2023-07-20Annual Compliance VisitType B · 4 findings
Plain-language summary
During a routine annual inspection on July 20, 2023, the facility's physical space, safety equipment, and food supplies were in order, but the inspector found missing or incomplete paperwork for residents' medical assessments, tuberculosis test results, pre-placement evaluations, and service plans. Staff personnel files were also not fully available for review. The inspector will return to complete the annual inspection and cited the facility for these deficiencies.
“Based on record review, the licensee did not comply with the section cited above by not having pre-placement appraisals for 4 out of 5 residents which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to review regulation and create a written plan to obtain pre-placement appraisals for future residents. Facility will submit the written plan to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having TB test results for 4 out of 5 residents which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to obtain TB test results for R2, R3, R4, and R5. Facility will submit the TB test results to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having current medical assessments and a current reappraisal for residents which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to obtain current medical assessments for R2, R3, and R5 and obtain current reappraisal for R2. Facility will submit updated medical assessments and reappraisal to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having staff files available during annual inspection which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to have all staff files including administrator's file available at the facility for future inspections. Facility will submit self-certification to CCLD by POC date.”
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On 7/20/2023 at 11:50AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Caregiver, Carlota Moises and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 8/30/2022. One week of nonperishable and 2-day of perishable food supplies were available. Hot water was measured at 110.5 degrees F. LPA observed grab bars and non-skid mat in the bathrooms. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. First Aid kit is complete. Indoor and outdoor passageways were free of obstruction. No bodies of water observed. LPA reviewed 5 resident records starting at 1:10PM. At 1:50PM, LPA observed R2 does not have a current needs and service plan and 3 out of 5 residents does not have a current medical assessment. At 1:55PM, LPA observed 4 out of 5 residents does not have TB test results on file. At 2:00PM, LPA observed 4 out of 5 residents does not have pre-placement appraisals on file. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 2:50PM, LPA observed not all staff files were available during record review. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. LPA will return at a later time to complete annual inspection. Exit interview conducted. A copy of this report and appeal rights were provided.
4 older inspections from 2021 are not shown in the free view.
4 older inspections from 2021 are not shown in the free view.
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