Abigail's Guest Home
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
6372 Arlington Drive · Pleasanton, 94566
Record last updated April 20, 2026.
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Quick facts
Memory care context
Abigail's Guest Home is a California-licensed RCFE operated by Jaakk, Inc., licensed for 6 beds with a memory care designation. California Title 22 requires facilities serving dementia residents to meet specific standards under §87705 and §87706, covering individualized care plans, staff training in dementia care, and appropriate supervision. CDSS has cited this facility under §87705 or §87706 at least once during the inspection period on file. State records show 8 inspection reports with 12 total deficiencies — 4 Type A citations (actual harm) and 8 Type B citations (potential for harm). One complaint has also been investigated during this period. The most recent inspection occurred on June 3, 2025.
Questions to ask on your tour
Based on Abigail's Guest Home's state inspection record.
State records show 4 Type A deficiencies (actual harm citations) — what were the specific circumstances of each, what corrective actions were taken, and what systemic changes have been implemented to prevent recurrence?
One complaint was filed with CDSS during the inspection period — what was the subject of that complaint, was it substantiated, and what was the outcome?
The facility was cited under §87705 or §87706 for dementia care requirements — which specific provision was violated, and how has the facility changed its dementia care practices in response?
With 12 total deficiencies across 8 inspections, what patterns do you see in the citations, and what quality improvement measures has Jaakk, Inc. implemented?
California Title 22 §87705 requires dementia-specific staff training — in a 6-bed facility, how many staff members have completed the required training, and how do you maintain coverage when someone is absent?
State records
California CDSS · Community Care Licensing Division- License number
- 019200515
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Jaakk, Inc.
Inspections & citations
8
reports on file
12
total deficiencies
4
Type A (actual harm)
1
dementia-care citations
Other visitJune 3, 2025No deficiencies
Inspector: Grace Luk
Inspector notes
On 10/14/2022 at 11:45AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit. LPA met with caregiver, Carlota Moises. Administrator, Aurelia Mendoza arrived about 30 minutes later. During a complaint investigation (15-AS-20210610100816), LPA observed the following deficiency. LPA observed facility did not submit incident report when R1 went to the hospital on 6/6/2021. Also, when R1 passed away on 6/26/2022, LPA did not receive death report for R1. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations. Failure to correct deficiency by POC date may result in Civil Penalties. Exit interview conducted. A copy of this report and appeal rights provided.
InspectionJune 26, 2024No deficiencies
Inspector notes
On 6/3/2025 at 12:40PM, Licensing Program Analyst (LPA) G. Luk arrived to conduct a case management inspection regarding facility closure. LPA met with Administrator, James Santos. LPA toured facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor areas. LPA observed there were no residents present during inspection. Administrator has provided information regarding resident's relocation placement last year. LPA was informed that the residents moved out in 6/28/2024. Administrator provided the original license to LPA during inspection. LPA will send forfeiture letter to licensee at a later time. Exit interview conducted with James Santos. A copy of this report provided.
Other visitSeptember 15, 2023Type A2 deficiencies
Inspector: Grace Luk
Inspector notes
On 6/26/2024 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Caregiver, Carlota Moises and explained the purpose of the visit. Administrator, James Santos arrived an hour later. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 8/15/2023. One week of nonperishable and 2-day of perishable food supplies were available. LPA observed grab bars and non-skid mat in the bathrooms. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. First Aid kit is complete. Indoor and outdoor passageways were free of obstruction. No bodies of water observed. LPA reviewed 3 residents and 3 staff files starting at 3:00PM. LPA interviewed 2 residents and 2 staff. LPA reviewed a sample of resident's medications starting at 4:00PM. At 2:45PM, LPA measured hot water measured at 127.5 degrees F in the hallway bathroom. At 4:30PM, LPA observed facility does not have disaster drill documents The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights were provided.
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degre…
Based on observation, the licensee did not comply with the section cited above by having hot water temperature at 127.5 degrees F which poses an immediate health and safety risk to persons in care. POC Due Date: 06/27/2024 Plan of Correction 1 2 3 4 Administrator has agreed to lower hot water and send a picture of hot water temperature to CCLD by POC date.
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Based on interview and record review, the licensee did not comply with the section cited above by not conducting disaster drills quarterly which poses a potential health and safety risk to persons in care. POC Due Date: 07/12/2024 Plan of Correction 1 2 3 4 Administrator has agreed to submit a written statement regarding how often disaster drills should be conducted and submit the statement to CCLD by POC date.
InspectionJuly 20, 2023Type A3 deficiencies
Inspector: Grace Luk
Inspector notes
On 9/15/2023 at 12:40PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management - Annual Continuation. LPA met with Caregiver, Carlota Moises and explained the purpose of the visit. Administrator, James Santos arrived 2 hours later. During visit, LPA reviewed staff training and observed staff completed training which includes dementia, emergency, medication, hospice, ADL (Activities of Daily Living) care, and other topics. At around 2:20PM, LPA reviewed a sample of resident's medications. LPA interviewed 2 residents and 2 staff starting at 3:00PM. At 2:40PM, LPA observed R1 has a doctor's order for Cholecalciferol and Ferrous Sulfate. However, facility did not obtain the supplements and have not been giving the supplements to R1. Additionally, facility have been giving Multi-vitamins to R1 when there was a discontinued order on 4/11/2023. At 2:50PM, LPA observed centrally stored records have not been updated for R1. At 3:00PM, LPA was informed that S1's file is not available for review. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights were provided.
(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are …
Based on observation and record review, the licensee did not comply with the section cited above by not following doctor's order regarding three of R1's medications which poses an immediate health and safety risk to persons in care. POC Due Date: 09/18/2023 Plan of Correction 1 2 3 4 Administrator has agreed to obtain Cholecalciferol and Ferrous Sulfate supplements for R1. Additionally, Administrator as agreed to stop R1's multi-vitamin until another doctor's order is obtained. Administrator w…
(h) The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes:
Based on record review, the licensee did not comply with the section cited above by not updating centrally stored records which poses a potential health and safety risk to persons in care. POC Due Date: 10/02/2023 Plan of Correction 1 2 3 4 Administrator has agreed to update centrally stored records for R1 and submit a copy to CCLD by POC date.
(f) All personnel records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. Records may be removed if necessary for copying. Removal of records shall be subject to the following requirements:
Based on record review, the licensee did not comply with the section cited above by not having S1's file at the facility during inspection which poses a potential health and safety risk to persons in care. POC Due Date: 10/02/2023 Plan of Correction 1 2 3 4 Administrator has agreed to submit S1's file (LIC503, LIC501, TB test, First Aid training, LIC508) to CCLD by POC date. Civil penalty of $250 is being assessed for a repeat violation.
ComplaintOctober 14, 2022No deficiencies
Inspector: Grace Luk
Inspector notes
On 6/11/2021 at 1:30PM, Licensing Program Analyst (LPA) G. Luk conducted an unannounced Health & Safety inspection as a result of a priority 2 complaint. LPA met with caregiver, Carlota Moises. LPA spoke with administrator, Aurelia Mendoza and was informed that she is unable come to the facility. LPA toured facility including but not limited to the bedrooms, bathrooms, dining area, living room, kitchen, and outdoor area. Hot water temperature was measured at 106.9 degrees F in the kitchen sink. 7-day of non-perishable and 2-day of perishable food supplies were sufficient. Resident's medications were kept locked in kitchen cabinet. Smoke and carbon monoxide detector observe. First-aid kit was complete. Fire extinguisher was observed to be full and last serviced on 8/3/2020. There are no accessible bodies of water observed. Indoor and outdoor passageways are free of obstruction. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.
InspectionJuly 8, 2022Type B4 deficiencies
Inspector: Grace Luk
Inspector notes
On 7/20/2023 at 11:50AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Caregiver, Carlota Moises and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 8/30/2022. One week of nonperishable and 2-day of perishable food supplies were available. Hot water was measured at 110.5 degrees F. LPA observed grab bars and non-skid mat in the bathrooms. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. First Aid kit is complete. Indoor and outdoor passageways were free of obstruction. No bodies of water observed. LPA reviewed 5 resident records starting at 1:10PM. At 1:50PM, LPA observed R2 does not have a current needs and service plan and 3 out of 5 residents does not have a current medical assessment. At 1:55PM, LPA observed 4 out of 5 residents does not have TB test results on file. At 2:00PM, LPA observed 4 out of 5 residents does not have pre-placement appraisals on file. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 2:50PM, LPA observed not all staff files were available during record review. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. LPA will return at a later time to complete annual inspection. Exit interview conducted. A copy of this report and appeal rights were provided.
(c) Prior to admission a determination of the prospective resident's suitability for admission shall be completed and shall include an appraisal of his/her individual service needs in comparison with the admission criteria specified in Section 87455, Acceptance and Retention Limitations.
Based on record review, the licensee did not comply with the section cited above by not having pre-placement appraisals for 4 out of 5 residents which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to review regulation and create a written plan to obtain pre-placement appraisals for future residents. Facility will submit the written plan to CCLD by POC date.
(b) The medical assessment shall include, but not be limited to: (1) A physical examination of the resident indicating the physician's primary diagnosis and secondary diagnosis, if any and results of an examination for communicable tuberculosis, other contagious/infectious or contagious diseases or other medical conditions which would preclude car…
Based on record review, the licensee did not comply with the section cited above by not having TB test results for 4 out of 5 residents which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to obtain TB test results for R2, R3, R4, and R5. Facility will submit the TB test results to CCLD by POC date.
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident’s dementia care …
Based on record review, the licensee did not comply with the section cited above by not having current medical assessments and a current reappraisal for residents which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to obtain current medical assessments for R2, R3, and R5 and obtain current reappraisal for R2. Facility will submit updated medical assessments and reappraisal to CCLD by POC date.
(f) All personnel records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. Records may be removed if necessary for copying. Removal of records shall be subject to the following requirements:
Based on record review, the licensee did not comply with the section cited above by not having staff files available during annual inspection which poses a potential health and safety risk to persons in care. POC Due Date: 08/11/2023 Plan of Correction 1 2 3 4 Facility has agreed to have all staff files including administrator's file available at the facility for future inspections. Facility will submit self-certification to CCLD by POC date.
InspectionJuly 21, 2021Type A2 deficiencies
Inspector: Grace Luk
Inspector notes
On 7/8/2022 at 12:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct an Infection Control Inspection. LPA met with Caregiver, Carlota Moises. LPA spoke with licensee, Aurelia Mendoza on the phone and stated she was unable to be at the facility. Upon entry, LPA's temperature was checked and asked to fill out the visitor's log. LPA observed hand sanitizer at screening station. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common areas, garage, and outdoor areas. LPA observed cough etiquette, signs & symptoms, and physical distancing posted in the common areas. All bathrooms were equipped with soap and paper towels. Hand washing posters were posted at bathrooms and sinks. During record review, LPA observed visitors log and temperature log for residents and staff. LPA observed facility does have a copy of Mitigation Plan on file. Staff was FIT tested and provided FIT testing completion card. LPA observed PPE, food supplies, and paper supplies are sufficient. At 12:50PM, LPA observed knives drawer was unlocked and cleaning supply cabinet had a missing lock. Caregiver stated administrator is aware of the missing lock and will be fixed soon. Caregiver locked up the knives drawer during inspection. At 1:00PM, LPA observed unlocked prescription creams in the hallway bathroom and unlocked medication on the table. Caregiver locked up prescription creams and medication during inspection. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations. Failure to correct deficiencies by POC date may result in Civil Penalties. Exit interview conducted. A copy of this report and appeal rights provided.
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Based on observation, the licensee did not comply with the section cited above by having knives drawer unlocked and a missing lock on the cleaning supply cabinet which poses an immediate health and safety risk to persons in care. POC Due Date: 07/09/2022 Plan of Correction 1 2 3 4 Caregiver locked the knives drawer during inspection. Facility has agreed to install a new lock on the cleaning supply cabinet and submit picture proof to CCLD by POC date.
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.
Based on observation, the licensee did not comply with the section cited above by having unlocked prescription creams in the bathroom and unlocked medication on the table which poses an immediate health and safety risk to persons in care. POC Due Date: 07/09/2022 Plan of Correction 1 2 3 4 Caregiver locked up the prescription creams and medication during inspection. Deficiency cleared.
Other visitJune 11, 2021Type B1 deficiency
Inspector: Grace Luk
Inspector notes
On 7/21/2021 at 11:36AM, Licensing Program Analysts (LPAs) G. Luk and C. Lin arrived unannounced to conduct an Infection Control Inspection. LPAs met with Caregiver, Carlota Moises. LPAs spoke with licensee, Aurelia Mendoza on the phone regarding infection control inspection and licensee was unable to be at the facility. Upon entry, LPA's temperatures were checked. LPAs observed hand sanitizer at screening station. LPAs toured facility including but not limited to bedrooms, bathrooms, hand washing stations, kitchen, and common areas. LPAs observed cough etiquette, signs & symptoms, and physical distancing posted in the common areas. All hand washing stations were equipped with soap and paper towel. Hand washing posters were posted at hand washing stations. During record review, LPAs observed visitors log and temperature log for residents. LPAs observed facility does not have a copy of Mitigation Plan on file. LPAs observed PPE, food supplies, and paper supplies are sufficient. Facility was given Technical Assistance regarding infection control guidelines and documented on LIC9102. At around 12:30PM, LPAs were informed that facility did not document residents' observation notes. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations. Failure to correct deficiency by POC date may result in additional Civil Penalties. Exit interview conducted. A copy of this report and appeal rights provided.
The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, t…
Based on record review, the licensee did not comply with the section cited above by not documenting residents' observation which poses a potential health and safety risk to persons in care. POC Due Date: 07/30/2021 Plan of Correction 1 2 3 4 Facility will train all staff on documenting residents' observation and will submit staff sign-in sheet to CCLD by POC date.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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