Parkview, the.
Parkview, the is Ranked in the top 49% of California memory care with 8 CDSS citations on record; last inspected Feb 2026.




Memory Care Community in Pleasanton's Valley Avenue Corridor, reviewed on public record.

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Compared to 93 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Parkview, the has 8 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
8 deficiencies on record. Each bar is a month with a citation.
Finding distribution
8 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Parkview, the's record and state requirements.
The facility received a citation under §87705 or §87706 related to dementia care requirements—what was the specific deficiency, and what corrective measures were implemented?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Six complaints were filed with CDSS during the inspection period on file—what were the subjects of those complaints, and how many were substantiated?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
All three deficiencies on record are Type B citations for potential harm—can you describe what each citation involved and what operational changes resulted?
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Every inspection visit, verbatim.
11 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-02-20Other VisitNo findings
Plain-language summary
This facility passed its annual state inspection on February 20, 2026, with no violations found. The inspector reviewed the buildings, safety equipment, food storage, medication management, and staff and resident records, and found everything in compliance with state requirements. The facility maintains locked medications, working fire safety systems, proper food temperatures, and grab bars and safety equipment in bathrooms.
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On 2/20/2026 at 9:45AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Executive Director, Aireen Tibon and explained the reason for the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, activity rooms, common areas, and outdoor area. Centrally stored medications were locked in medication carts located in med rooms. First Aid kit is complete. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed in resident's rooms. Fire extinguishers were observed to be full and last serviced on 2/11/2026. One week of nonperishable and 2-day of perishable food supplies were available. Facility orders food twice a week. Freezer’s temperature was registered at -2 degree F while the refrigerator’s temperature was recorded at 33 degrees F. Hot water temperature was measured at 117.2 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats were observed. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. LPA reviewed 5 residents and 5 staff files starting at around 1:50PM. Residents and staff files were complete. Staff are fingerprint cleared and associated to the facility. LPA reviewed a sample of resident's medications during inspection. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.
2026-02-20Annual Compliance VisitNo findings
Plain-language summary
On February 20, 2026, an inspector visited the facility to investigate an incident from February 6 in which a resident fell in the hallway, sustained a lower lumbar fracture and bruising, and was hospitalized. The resident was interviewed and stated they are doing well, use a walker for walking, wear a call button for assistance, and staff respond when they call. No violations were found.
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On 2/20/2026 at 4:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit in regards to incident report received on 2/6/2026. LPA met with Executive Director, Aireen Tibon and informed her the reason for the visit. Based on the incident report received on 2/6/2026, resident (R1) was found in a sitting position in the hallway and R1 doesn't remember how R1 fell. Staff called 911 and R1 was taken to the hospital. R1 was diagnosed with lower lumbar fracture and contusion and returned to the facility later that day. During visit, LPA reviewed R1's file and interviewed R1. LPA observed R1 had a walker to assist with ambulation. R1 stated R1 is doing fine and wears a call button if R1 needs assistance. R1 verbalized R1 is able to use the call button and staff would respond to the call. No deficiencies are being cited on this date. Exit interview conducted and a copy of this report provided.
2025-12-02Other VisitType B · 1 finding
Plain-language summary
On December 2, 2025, inspectors investigated an incident in which a staff member grabbed a resident by the arms to force them to stand up, causing a skin tear on the resident's arm. The facility terminated the staff member and conducted training on resident rights in response. A violation was cited for this incident.
“Based on interviews and record reviews, licensee did not comply with the section cited above by S3 grabbing R1's arms forcefully resulted in R1 sustaining skin tear which poses a potential health and safety risk to the persons in care.”
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On 12/2/2025 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit in regards to SOC341. LPA met with Executive Director, Aireen Tibon and informed her the reason for the visit. Based on the SOC341, staff (S3) grabbed a resident (R1) by the arms forcing R1 to stand up. This action resulted in R1 sustaining a skin tear on R1's arm. During visit, LPA interviewed staff and resident. LPA reviewed R1 and S3's files. Interview with staff indicated that S2 witnessed the incident where S3 grabbed R1's arm which caused a large skin tear on R1's right arm. Interview with R1 revealed R1 did not remember how the injury on right arm was sustained. LPA was informed that the facility conducted an internal investigation and S3 was terminated. Facility conducted an in-service training on resident rights shortly after incident occurred. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulation, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.
2025-05-07Annual Compliance VisitNo findings
Plain-language summary
On May 7, 2025, a licensing analyst visited the facility to investigate an incident report about a resident who was hospitalized and diagnosed with a left elbow fracture. The facility staff reported the resident did not have a fall, and the resident recovered well with orthopedic follow-up care and was doing normal activities by the time of the visit. No violations were found.
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On 5/7/2025 at 4:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit in regards to incident report received. LPA met with Resident Care Coordinator, Sherallyn Dones and informed her the reason for the visit. Based on the incident report received, resident (R1) was taken to the hospital due to change in activity level. R1 was diagnosed with a fracture on left elbow. R1 was discharged from the hospital with a sling Based on interview with S1, R1 did not have a fall. S1 stated R1 did not have any injuries prior to the hospital visit. R1 follow up with Orthopedics. R1's activity level returned to normal. Interview with R1 indicated that R1 was doing well and was watching TV during visit. No deficiencies are being cited on this date. Exit interview conducted with Sherallyn and a copy of this report provided.
2025-05-07Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
This was a complaint investigation into three allegations: medication administration, hiding medication in food, and delayed response to call buttons. Inspectors found no evidence that violations occurred—staff interviews confirmed proper medication practices, medications were only crushed when ordered by a doctor, and while residents reported a few minutes' wait for call button responses, this appeared to be a logging issue rather than a failure to respond.
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Staff did not ensure that resident took medication as prescribed Interview with residents revealed staff are good at giving medication. Interview with staff indicated staff would compare the resident's medication with E-MAR prior to administering medications to residents. Staff hid or camouflaged resident medication in another substance Interview with staff revealed that only residents that has a crushed order would have their medications crushed and mixed with applesauce. R1 had a doctor's order for crushed medications and mixed with applesauce. Staff do not respond to resident's call for assistance in a timely manner Interview with residents revealed that staff would take a few minutes to respond to call button. Interview with staff indicated there was an issue with staff clearing the call after responding to residents which caused a longer time in the pull cord logs. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted with Sherallyn Dones. A copy of this report provided.
2025-04-17Complaint InvestigationSubstantiatedType B · 3 findings
Plain-language summary
A complaint investigation found that the facility's refrigerators were not cold enough to safely store food—the walk-in refrigerator was 48 degrees and the sandwich refrigerator was 50 degrees, when they should both be kept at 40 degrees or colder. The facility also did not have adequate food safety training; the staff member responsible for food service had a certification that expired in September 2024. The facility was cited for these violations.
“Based on observation and interview, licensee did not comply with the section cited above by not cleaning the utensils after each use which poses a potential health and safety risk to the persons in care.”
“Based on observation, licensee did not comply with the section cited above by having the walk-in and sandwich refrigerator temperature above 40 degrees F which poses a potential health and safety risk to the persons in care.”
“Based on record review, licensee did not comply with the section cited above by not having current training which poses a potential health and safety risk to the persons in care.”
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Facility refrigerator temperature is not maintained a maximum of 40 degrees F. LPA observed walk-in refrigerator temperature was at 48 degrees F seen on internal thermometer and the sandwich refrigerator temperature was at 50 degrees F seen on internal thermometer. Facility staff did not have proper training for the operation of the food service LPA observed S6 had ServSafe certification which expired on 9/24/2024. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided.
2025-02-19Other VisitNo findings
Plain-language summary
This was a routine annual inspection on February 19, 2025, and the facility passed without any deficiencies cited. The inspector checked medications, emergency preparedness, food storage, temperatures, safety equipment, cleanliness, and staff training records, and found everything in order. No violations were found.
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On 2/19/2025 at 9:45AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Resident Care Coordinator, Sherallyn Dones and explained the reason for the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, activity rooms, common areas, and outdoor area. Centrally stored medications were locked in medication carts located in med rooms. First Aid kit is complete. The facility has a written emergency disaster plan. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 3/25/2024. One week of nonperishable and 2-day of perishable food supplies were available. Facility orders food twice a week. Freezer’s temperature was registered at 0 degree F while the refrigerator’s temperature was recorded at 40 degrees F. Hot water temperature was measured at 120 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats were observed. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. Indoor and outdoor passages were free of obstruction. During visit, LPA reviewed 5 residents and 5 staff files. LPA observed staff completed annual training. LPA reviewed a sample of resident's medications during inspection. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.
2025-02-07Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
On December 20, 2024, regulators investigated a complaint that the facility was refusing to readmit a resident who had moved out in August 2024. The resident had experienced 11 falls during their stay, and while the facility and the resident's family discussed options for safe return to care, they were unable to reach an agreement; the complaint was not substantiated, and no violations were found.
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On 7/30/2024 LPA collected R1’s admission agreement, physician’s report, and care plans. R1 was admitted to the facility at a level 2 in assisted level. A level 2 states that the resident requires minimum assistance. Between 9/7/2023 and 7/9/2024 R1 had a total of eleven (11) documented falls while at the community. On 12/20/2024 LPA interviewed the ED who stated that due to the increase of R1’s falls and observations made of R1 while evaluating for return to the community that R1 required more assistance to return to the community. ED provided email correspondences with R1’s responsible party offering solutions for R1 to return to return to the community safely. However, R1’s responsible party and the facility did not come to a resolution for R1’s return. R1 was moved out from the facility on 08/09/2024. Based on interviews, file reviews, and email correspondence trying to find a safe way for R1 to return to the community the allegation “Facility is refusing to take resident back into care “ is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2024-04-25Annual Compliance VisitType B · 3 findings
Plain-language summary
This was a routine annual inspection on April 25, 2024. Inspectors found that two residents' medical assessments were not current, one staff member did not have a tuberculosis test on file, and another staff member's First Aid training was expired. The facility was cited for these deficiencies and given an opportunity to correct them.
“Based on record review, the licensee did not comply with the section cited above by not having TB test completed for staff which poses a potential health and safety risk to persons in care. POC Due Date: 05/24/2024 Plan of Correction 1 2 3 4 Executive Director has agreed to obtain TB test for S3 and submit a copy to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having current medical assessment for residents which poses a potential health and safety risk to persons in care. POC Due Date: 05/24/2024 Plan of Correction 1 2 3 4 Executive Director has agreed to obtain current medical assessments for R2 and R4 and will submit a copy to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having current first aid training for staff which poses a potential health and safety risk to persons in care. POC Due Date: 05/24/2024 Plan of Correction 1 2 3 4 Executive Director has agreed to obtain current first aid for S5 and will submit a copy to CCLD by POC date.”
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On 4/25/2024 at 9:45AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management - Annual Continuation. LPA met with Executive Director, Aireen Tibon and explained the purpose of the visit. During visit, LPA reviewed 5 residents and 5 staff files. LPA observed staff completed training which includes dementia, food service, resident rights, medication, ADL (Activities of Daily Living) care, and other topics. LPA interviewed 4 residents and 5 staff starting at 1:30PM. LPA reviewed a sample of resident's medications at around 3:00PM. At 11:30AM, LPA observed R2 and R4 does not have a current medical assessment on file. At 12:30PM, LPA observed S3 does not have TB test on file. At 1:00PM, LPA observed S5 does not have current First Aid training. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights were provided.
2024-04-25Complaint InvestigationSubstantiatedType B · 1 finding
Plain-language summary
A complaint investigation was conducted and substantiated—meaning the allegation was found to be supported by the evidence. The facility has been cited for violations of California regulations, and staff were notified of the findings and their appeal rights. A detailed report with specific violations has been provided to the facility.
“Based on investigation, licensee did not comply with the section cited above by not obtaining medication refills in a timely manner which poses a potential health and safety risk to the persons in care.”
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Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided.
2024-02-15Other VisitNo findings
Plain-language summary
On February 15, 2024, state inspectors made an unannounced routine visit and found the facility in compliance with health and safety standards, including proper medication storage, working fire safety equipment, adequate food supplies, appropriate water and freezer temperatures, grab bars in bathrooms, and clean, accessible resident rooms. The inspector noted no violations during this portion of the inspection and indicated a return visit would be scheduled to complete the full review.
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On 2/15/2024 at 3:05PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Executive Director, Aireen Tibon. The facility’s fire clearance was approved for 123 non-ambulatory residents and 13 residents may be under hospice care. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in medication carts located in med rooms. First Aid kit is complete. The facility has a written emergency disaster plan. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 3/2/2023. One week of nonperishable and 2-day of perishable food supplies were available. Facility orders food twice a week. Freezer’s temperature was registered at -1 degree F while the refrigerator’s temperature was recorded at 34 degrees F. Hot water temperature was measured at 120 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats were observed. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. Indoor and outdoor passages were free of obstruction. No deficiencies are being cited on this date. LPA will return at a later time to complete the inspection. Exit interview conducted. A copy of this report was provided.
3 older inspections from 2022 are not shown in the free view.
3 older inspections from 2022 are not shown in the free view.
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