Sunol Creek Memory Care.
Sunol Creek Memory Care is Ranked in the top 15% of California memory care with 3 CDSS citations on record; last inspected Apr 2026.
Memory Care Community in Pleasanton's Sunol Boulevard Corridor, reviewed on public record.
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Compared to 26 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Sunol Creek Memory Care has 3 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
3 deficiencies on record. Each bar is a month with a citation.
Finding distribution
3 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Elopements, fires, epidemic outbreaks, and poisonings must be reported immediately. Abuse with serious bodily injury requires a 2-hour phone report + 2-hour written report to CDSS, Adult Protective Services, and law enforcement. Abuse without serious bodily injury must be reported within 24 hours. A resident death requires a phone call by the next working day and a written report within 7 days. Injuries requiring medical treatment beyond first aid, and bankruptcy/foreclosure/utility shutoff notices, must also be reported. Incidents not reported on time are a separate violation — families may file a complaint directly with CDSS.
Ask on tour
“When was the last incident report filed with CDSS, and may I see your incident log summary for the past 12 months?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Sunol Creek Memory Care's record and state requirements.
State records show one Type B deficiency was cited — what was the specific Title 22 section violated, and what corrective action did the facility take?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Four complaints were filed with CDSS during the inspection period on file — what were the subjects of those complaints, and how many were substantiated?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
California Title 22 §87705 requires dementia-specific staff training — how do you document and verify that all direct-care staff, including overnight and weekend employees, have completed the required training?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
15 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-04-01Complaint InvestigationNo findings
Plain-language summary
This was a routine one-year inspection on April 1, 2026. The inspector found the facility to be in compliance with state requirements, including proper medication storage, working safety equipment, appropriate food storage temperatures, and grab bars and safety features in bathrooms. No violations were cited.
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On 4/1/2026 at 12:45PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Executive Director, Joan Newman and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in different carts located in the medication room. First Aid kit is complete. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 7/3/2025. Weekly and daily menus were posted in dining areas. Facility is a memory care facility with the exit doors equipped with delayed egress. Last fire drill was conducted on 3/19/2026. One week supply of nonperishable and 2-day supply of perishable foods were available. Facility orders food twice a week. Freezer’s temperature was registered at 0 degree F while the refrigerator’s temperature was recorded at 35 degrees F. Hot water temperature was measured at 106.5 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats/materials were observed. There were adequate lights in each room. Indoor and outdoor passages were free of obstruction. LPA reviewed 5 resident records and 5 staff records starting at 1:15PM. LPA reviewed a sample of resident's medications during inspection. No deficiencies are being cited on this date. Exit interview conducted with Joan Newman and a copy of this report provided.
2026-02-19Other VisitNo findings
Plain-language summary
A state inspector visited on February 19, 2026 to investigate an incident where a resident was found on the floor next to a walker with a partially open door, and fecal matter was found on the resident's bedding; staff assisted the resident to another room and cleaned the soiled linens, and both the resident's family and doctor were notified. The inspector reviewed medical records and care plans, and found no violations. The resident was later moved to a different room with a new roommate.
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On 2/19/2026 at 4:45PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to SOC341 that was received on 2/17/2026. LPA met with Executive Director, Joan Newman and explained the reason for the visit. Based on SOC341 received on 2/17/2026, staff observed resident (R1) was sitting on the floor next to walker with door partially opened. Roommate (R2) was yelling and asking staff to leave. Staff did not observed injuries on R1 and R1 was assisted to another room on the other side of the facility for the remainder of the night. Staff observed fecal matter on R1's mattress and sheets. Staff cleaned the soiled linens. Staff notified both resident's responsible parties and doctors regarding the incident. During visit, LPA collected documents including physician's report, care plan, and care notes for two clients. Interview with S1 indicated R1 was relocated to another room with a new roommate. No deficiencies are being cited on this date. LPA may return at a later time. Exit interview conducted. A copy of this report provided.
2025-10-24Other VisitNo findings
Plain-language summary
A licensing inspector visited on October 24, 2025 to investigate an incident where a resident left the facility unassisted through an open window in the activity room on October 22nd; staff found the resident at a shopping center about 20 minutes later. The resident's doctor had determined he could not leave the facility without help, and staff had noticed he was anxious and pacing before he went missing. The facility was cited for a deficiency related to supervision and safety.
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On 10/24/2025 at 3:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to incident report that was received on 10/22/2025. LPA met with Executive Director, Joan Newman and explained the reason for the visit. Based on the incident report received on 10/22/2025, resident (R1) was observed in the room attempting to open the window. R1 left the room and walk around the facility. Staff noticed that R1 was not in the common area and staff searched entire unit and found a window in the activity room had been pushed out and was open. During visit, LPA reviewed R1's file including physician's report, care notes, care plan, and incident report. R1's physician's report indicated that R1 cannot leave the facility unassisted. Interview with staff revealed R1 was anxious around 3:00PM and was pacing around the hallways. At around 3:40PM, care staff noticed R1 was missing. Staff conducted a head count and began to look for R1. Staff found R1 at a local shopping center about 20 minutes later. T he deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 . Failure to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.
2025-07-17Other VisitNo findings
Plain-language summary
On July 17, 2025, a licensing inspector conducted an unannounced visit following an incident report from July 9 in which one resident grabbed another resident's wrist during a period of increased anxiety; staff separated them immediately and notified families and doctors. The inspector reviewed staff interviews and medical records and found that both residents have dementia diagnoses, received medication adjustments after the incident, had no injuries, and did not recall the event afterward. No violations were cited.
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On 7/17/2025 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to incident report that was received on 7/9/2025. LPA met with Executive Director, Joan Newman and explained the reason for the visit. Incident report dated 7/9/2025 states R1 was observed having increased anxiety and yelling. R2 approached R1 trying to calm R1 down. R2 grabbed R1 by the wrist and did not let go. Staff intervene and residents were separated immediately. Both resident's families and doctors were notified. During visit, LPA interview staff and reviewed residents' files. Staff stated that residents' were re-evaluated and there were some medication changes for both residents. Physician's reports for R1 and R2 stated that both residents have a dementia diagnosis. Staff stated residents did not recall the incident afterwards and there was no injuries observed. No deficiencies are being cited on this date. Exit interview conducted with Joan Newman. A copy of this report provided
2025-04-18Annual Compliance VisitNo findings
Plain-language summary
On April 18, 2025, the state conducted a follow-up inspection after a resident was hospitalized on April 14 with diarrhea, loss of appetite, and lethargy and was diagnosed with C. difficile infection. The facility isolated the resident with appropriate protective equipment and staff monitored the resident's condition; the resident was discharged from the hospital with medication treatment. No violations were found.
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On 4/18/2025 at 3:55PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 4/14/2025. LPA met with Human Resource Assistant, Jennalaine Gagante and explained the reason for the visit. Incident report dated 4/14/2025 states that R1 was transported to the hospital due to lethagic, lack of appetite, and diarrhea. R1 was diagnosed with C. Diff. R1 was placed in isolation with PPEs provided and supplied in front of R1's room. During visit, LPA reviewed R1's files. Discharge summary revealed that R1 was discharged with medication treatment. Facility observation notes indicated staff are monitoring resident's changes in condition. No deficiencies are being cited on this date. Exit interview conducted with Jennalaine Gagante. A copy of this report provided
2025-04-02Other VisitNo findings
Plain-language summary
Inspectors conducted a routine annual inspection on April 2, 2025, and found the facility met requirements in all areas reviewed, including medication storage, emergency preparedness, fire safety equipment, food storage and temperature control, and accessibility features like grab bars and non-skid mats. No violations were cited.
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On 4/2/2025 at 11:05AM, Licensing Program Analysts (LPAs) G. Luk and Y. Brown arrived unannounced to conduct a Required - 1 Year inspection. LPAs met with Executive Director, Joan Newman and explained the purpose of the visit. LPAs toured the facility with Joan including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in different carts located in the med room. First Aid kit is complete. The facility has a written emergency disaster plan. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 6/27/2024. Weekly and daily menus were posted in dining areas. Facility is a memory care facility with the exit doors equipped with delayed egress in operating condition. One week supply of nonperishable and 2-day supply of perishable foods were available. Facility orders food twice a week. Freezer’s temperature was registered at -1 degree F while the refrigerator’s temperature was recorded at 39 degrees F. Hot water temperature was measured at 108 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats/materials were observed. There were adequate lights in each room. Indoor and outdoor passages were free of obstruction. LPA reviewed 5 resident records and 5 staff records starting at 12:00PM. LPA reviewed a sample of resident's medications during inspection. No deficiencies are being cited on this date. Exit interview conducted with Joan Newman and a copy of this report provided.
2024-11-04Other VisitType A · 1 finding
Plain-language summary
On November 4, 2024, inspectors visited the facility to investigate an incident from October 19 in which 8 residents did not receive their bedtime medications due to a staff member's misunderstanding about how to prepare crushed medications. None of the residents experienced harm from the missed doses. The facility was cited for this medication administration error and was notified that failure to correct it could result in penalties.
“Based on interview and record review, licensee did not comply with the section cited above by not administering medication according to physician's order which poses an immediate health and safety risk to the persons in care.”
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On 11/4/2024 at 3:10PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 10/25/2024. LPA met with Executive Director (ED), Harmony Venturelli and explained the reason for the visit. Based on the incident report received on 10/25/2024, ED was notified that 8 residents missed their bedtime medications on 10/19/2024. Residents did not have adverse reactions due to med tech mis-communication on assisting with medications and crushing medication. During visit, LPA reviewed incident report, MAR (Medication Administration Record), fax communication to doctors, and staff training. LPA observed S1 has medication training. Interview with staff revealed that S1 did not assist residents with the medications due to a misconception of crushed medications. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 . Failure to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.
2024-09-30Other VisitNo findings
Plain-language summary
On September 30, 2024, inspectors visited to review how the facility handled a resident's scabies diagnosis. The resident had shown signs of a rash in early August, was seen by a doctor, and was referred to a dermatologist as recommended; staff followed up with the doctor as needed throughout the process. No violations were found.
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On 9/30/2024 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 9/26/2024. LPA met with Executive Director, Harmony Venturelli and explained the reason for the visit. Incident report dated 9/26/2024 states that R1 returned from the dermatologist for follow up on a rash and was diagnosed with scabies. During visit, LPA interviewed staff and reviewed R1's files. R1's care notes revealed that R1 was seen by the doctors when R1 first had signs of itchiness or a rash in the beginning of August 2024. R1's rash was treated by the doctors and facility staff followed up with R1's doctor as needed until the doctor recommended R1 to see a dermatologist. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided
2024-09-30Complaint InvestigationMixedType B · 1 finding
Plain-language summary
A complaint investigation found that a resident fell from a wheelchair, sustained a broken bone in the shoulder, and later died; the facility's account was that the resident leaned forward despite preventive pillows in place, and staff had received training on safe transfers and dementia care. A separate allegation that staff handled residents roughly was not substantiated, as staff and a resident interviewed did not report witnessing or experiencing rough treatment. The facility was cited for violations related to the fall incident.
“Based on investigation, licensee did not comply with the section cited above by not providing a written report to the family which poses a potential health and safety risk to the persons in care.”
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Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted with Harmony Venturelli. A copy of this report and appeal rights provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 R1 was evaluated by facility nurse and R1 was alert and responsive, able to display range of motion in all extremities, able to stand and bear weight with assistance, but complained of mild right shoulder pain. Hospital records revealed that R1 was found to have a fracture on right proximal humerus. R1 was medically cleared to return to the facility after a couple days at the hospital. On 4/30/2023, R1 was sent out to the hospital due to shortness of breath. Medical records revealed that R1’s tongue rolled up which obstructed airway. The CT exam showed no signs of intracranial hemorrhage. R1 returned to the facility with hospice services on 5/1/2023. Hospice records revealed that R1 had regular difficulty swallowing medication and food which lead to a decline in health. R1’s death certificate indicated the cause of death was vascular dementia. Resident sustained severe injuries due to staff neglect Interview with staff indicated that R1’s fall was an accident and R1 have not fallen off the wheelchair before. S2 stated R1 was known to lean forward and to prevent R1 from falling off the wheelchair, staff would place pillows on R1’s side. When S2 was taking R1 to the room to change diaper, R1 leaned forward and fell off the wheelchair into her right side. S2 was unsure how R1 fell because R1 had pillows on her sides. Facility staff have conducted training on dementia care, alternatives to restraints in elder care, proper positioning, safe transfers, and falls in assisted living. Staff handled residents in a rough manner Interview with staff revealed that they have not witness staff being rough with residents. Interview with resident indicated that staff are very nice and polite people. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted. A copy of this report provided.
2024-06-27Annual Compliance VisitNo findings
Plain-language summary
A licensing inspector visited the facility on June 27, 2024 to look into an incident report involving a resident who experienced pain and weakness and was found to have a closed fracture. The inspector reviewed staff interviews and the resident's medical records, which showed the resident was given pain medication as needed and had a follow-up doctor visit scheduled. No violations were cited.
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On 6/27/2024 at 10:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 6/25/2024. LPA met with Executive Director, Harmony Venturelli and Human Resources Assistant, Jacqueline Scott Garcia. LPA explained the reason for the visit. Incident report dated 6/25/2024 states that R1 was taken to the doctors due to pain and weakness. R1 had x-rays completed with results of closed fracture. During visit, LPA interviewed staff and reviewed R1's files. Discharge summary indicated that R1 will follow up with the doctor in one week. After reviewing chart notes, R1 was given PRN medications when experiencing pain. No deficiencies are being cited on this date. Exit interview conducted with Jacqueline Scott Garcia. A copy of this report provided
2024-06-27Complaint InvestigationSubstantiatedType B · 1 finding
“This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing the records within 2 business days which poses a potential personal rights violation to the persons in care.”
2024-04-02Other VisitNo findings
Plain-language summary
This was a routine annual inspection on April 2, 2024, and the facility passed with no violations found. Inspectors checked the buildings, safety systems (fire alarms, sprinklers, carbon monoxide detectors, fire extinguishers), food storage and temperature controls, medications, resident records, and staff files, and observed that grab bars, non-skid mats, and adequate lighting were in place. The facility is licensed to care for up to 46 residents, including those requiring hospice care.
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On 4/2/2024 at 10:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Business Office Manager, Jacqueline Scott Garcia and Executive Director, Harmony Venturelli. The facility’s fire clearance was approved for 46 residents, 40 may be non-ambulatory, 6 may bedridden, and 20 residents may be under hospice care. LPA toured the facility with Jacqueline including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in different carts located in the med room. First Aid kit is complete. The facility has a written emergency disaster plan. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 6/29/2023. Weekly and daily menus were posted in dining areas. Facility is a memory care facility with the exit doors equipped with delayed egress. One week supply of nonperishable and 2-day supply of perishable foods were available. Facility orders food twice a week. Freezer’s temperature was registered at -1 degree F while the refrigerator’s temperature was recorded at 37 degrees F. Hot water temperature was measured at 110.5 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats were observed. There were adequate lights in each room. Indoor and outdoor passages were free of obstruction. LPA reviewed 5 resident records and 5 staff records starting at 11:55AM. LPA interviewed 3 residents and 3 staff during inspection. LPA reviewed a sample of resident's medications starting at 4:00PM. No deficiencies are being cited on this date. Exit interview conducted with Jacqueline and a copy of this report provided.
2023-09-29Other VisitNo findings
Plain-language summary
On September 29, 2023, a licensing analyst visited the facility unannounced to deliver an immediate exclusion letter for a staff member, meaning that person is no longer allowed to work at the facility. The facility was instructed to remove this individual from its staff roster and notify the state. The staff member was informed of the exclusion and provided with a copy of the report.
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On 9/29/2023 at 11:30 AM, Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct a case management visit. LPA met with Health Service Director, Carolyn Appeal (HSD) and explained the purpose of the visit. LPA went to the facility to deliver an Immediate Exclusion letter. It was confirmed S1 is currently employed at the facility. Immediate Exclusion letter was delivered to HSD. LPA has advised HSD to disassociate the individual from their roster and submit an updated LIC 500 to CCL. Facility called S1 and advised him of the immediate exclusion. Exit interview conducted and a copy of this report provided.
2023-09-01Other VisitNo findings
Plain-language summary
A licensing analyst conducted an unannounced visit on September 1, 2023, following a resident's death report dated August 23, 2023; the resident had been hospitalized on August 7, 2023 for low oxygen levels, tested positive for an infection at the hospital, and was admitted to intensive care with respiratory failure before passing away on August 18, 2023. The analyst reviewed the resident's medical records, care plan, and care notes and found no violations in how the facility handled the situation.
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On 9/1/2023 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit in regards to death report received on 8/23/2023. LPA met with Health Service Director, Carolyn Appeal and explained the purpose of the visit. LPA received death report on 8/23/2023 for resident (R1). Death report revealed that R1 passed away at the hospital on 8/18/2023. R1 was sent to the hospital on 8/7/2023 due to respiratory distress. LPA interviewed staff and obtained R1's documents (physician's report, care plan, and care notes). LPA was informed that R1 sent out to the hospital on 8/7/2023 due to low oxygen level. Facility staff followed up with the hospital after R1 was admitted. Care notes indicated that R1 was tested positive at the hospital on 8/7/2023 and was admitted to ICU with diagnosis of respiratory failure. Physician's report dated 4/25/2023 indicated that R1's diagnosis include COPD and atrial fibrillation. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.
2023-07-05Other VisitNo findings
Plain-language summary
A health and safety inspection was conducted on July 5, 2023 following a priority complaint. The facility met all safety standards checked: hot water temperature was appropriate, food storage and refrigeration were properly maintained, medications were locked, smoke and carbon monoxide detectors were in place, and fire safety equipment was up to date. No violations were found.
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On 7/5/2023 at 10:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a health and safety check as a result of a priority 1 complaint. LPA met with Business Office Manager, Jacqueline Scott. LPA toured facility including but not limited to the resident bedrooms, bathrooms, common area, kitchen, and outdoor area. Hot water temperature was measured at 109.7 degrees F in a resident's bathroom sink. 7-day of non-perishable and 2-day of perishable food supplies were sufficient. Facility order food supplies twice a week. Refrigerator temperature was observed at 40 degrees F and freezer temperature was observed at 0 degrees F. Resident's medications were kept locked in the medication carts. Smoke detectors are interconnected with sprinkler system. Carbon monoxide detector observe. First-aid kit was complete. Fire extinguisher was observed to be full and last serviced on 6/29/2023. There are no accessible bodies of water observed. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report was provided.
5 older inspections from 2022 are not shown in the free view.
5 older inspections from 2022 are not shown in the free view.
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