Ava Bella Care Home.
Ava Bella Care Home is Ranked in the top 34% of California memory care with 9 CDSS citations on record; last inspected Jan 2026.
Six-Bed Memory Care Home in Union City's Residential Neighborhood, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Ava Bella Care Home has 9 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
9 deficiencies on record. Each bar is a month with a citation.
Finding distribution
9 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Ava Bella Care Home's record and state requirements.
State records show 5 Type A deficiencies indicating actual harm to residents — what were the circumstances of each citation, and what corrective actions were taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
CDSS cited this facility three times under §87705 or §87706 for dementia-care requirements — which specific provisions were violated, and how has staff training or supervision changed as a result?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
One complaint was filed with CDSS during the inspection period — what was the subject of that complaint, and was it substantiated?
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Every inspection visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-01-29Other VisitType A · 3 findings
Plain-language summary
During the required annual inspection on January 29, 2026, inspectors found the facility clean, well-maintained, and adequately stocked with food and supplies, but cited four violations: knives left unlocked in the kitchen, scissors in an unlocked drawer in the living room, chemicals in an unlocked cabinet, and no staff members currently certified in CPR and first aid. All medication records were accurate, emergency drills had been conducted recently, and safety equipment like smoke and carbon monoxide detectors were working. The facility was asked to submit a plan to correct these issues.
“Based on observation, the licensee did not comply with the section cited above as multiple cleaning chemicals were left in unlocked cabinets in the kitchen as well as there being unlocked medicine in the kitchen fridge, which poses an immediate health, safety, or personal rights risk to persons in care. POC Due Date: 01/30/2026 Plan of Correction 1 2 3 4 On or before plan of correction due date, licensee will send to CCL photos of all chemicals moved into cabinets with locks and will send photo of a lockbox for any medications that need to be in the fridge.”
“Based on observation, the licensee did not comply with the section cited above as there were unlocked knives in the kitchen and unlocked scissors in a drawer in the living room, which poses an immediate health, safety, or personal rights risk to persons in care. POC Due Date: 01/30/2026 Plan of Correction 1 2 3 4 On or before plan of correction due date, licensee will send photos to CCL of all knives and scissors being moved to cabinets with locks.”
“Based on record review, the licensee did not comply with the section cited above as no staff has current CPR/First Aid certification, which poses a potential health, safety, or personal rights risk to persons in care. POC Due Date: 02/06/2026 Plan of Correction 1 2 3 4 On or before plan of correction due date, licensee will send to CCL the CPR/1st Aid appointment information and then the cards after completion.”
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On 01/29/2026 at 12:00PM, Licensing Program Analyst (LPA) Andrew Christy arrived unannounced to conduct the 1-Year Annual Required inspection. LPA met with Administrator, Nicole Morales, and explained the purpose of the visit. The facility is currently at capacity with a max of six (6) residents.. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. No bodies of water were observed. A comfortable indoor temperature is maintained at 71.0 degrees Fahrenheit. The hot water temperature in the residents’ shared bathroom was measured at 119.8 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 09/10/2025. At 1:30PM, LPA reviewed five (5) resident files and five (5) staff files. The emergency disaster plan was last reviewed 01/29/2026. Quarterly emergency drills were last conducted 01/28/2026. A review of resident medications and the Medication Administration Record (MAR) found no outstanding errors. Continued on LIC809C..... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809..... The following deficiencies were cited during the inspection: At 12:15PM, LPA noticed knives inn the kitchen not locked in the proper drawer. At 12:30PM, LPA saw scissors in an unlocked drawer in the living room. At 12:20PM, LPA noticed chemicals in an unlocked cabinet in the kitchen. at 1:45PM, during file review, it was found no staff were currently CPR/1st Aid certified. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC809D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. A copy of this report, along with Appeal Rights, was made available to the administrator.
2024-12-12Annual Compliance VisitType A · 2 findings
Plain-language summary
During an unannounced inspection on December 12, 2024, inspectors found medications left unlocked in a cabinet, cleaning supplies unlocked under bathrooms, and knives left unlocked on a kitchen counter—all safety hazards that should have been secured. The medication storage issue was a repeat violation from an earlier inspection in January 2024, and the facility was assessed a $250 civil penalty for failing to correct it within the required timeframe. The facility was told to correct all three deficiencies and provide proof of the corrections.
“Based on observation, the licensee did not comply with the section cited above by having knife left unlocked on the kitchen counter which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/11/2024 Plan of Correction 1 2 3 4 Staff locked knife during inspection. Defiency cleared”
“Based on observation, the licensee did not comply with the section cited above by having •medicine unlocked inside the small cabinet on the table, and detergent left unlocked under shared resident bathroom and common bathroom which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 12/11/2024 Plan of Correction 1 2 3 4 Staff locked medication during inspection. Defiency cleared”
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On 12/12/24 at 8:50AM, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an continuation of an annual required inspection upon arrival LPA met with Administrator Josephine Santos (Administrator certificate #6063810740 exp 6/23/26), and explained the purpose of the visit. LPA reviewed 5 resident files and 3 staff files. LPA interviewed 2 residents and 2 staff. The following deficiencies were observed: · medicine unlocked inside the small cabinet on the table- Cleared but Repeated Violation from 1/27/24. · Cleaning supplies/ detergent left unlocked under shared resident bathroom and common bathroom- Cleared. · Knives left unlocked in on the kitchen counter- Cleared. The deficiencies were observed (see LIC809D) and cited from the California Code of Regulation, Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. *An immediate $250.00 civil penalty will be assessed on today's date for reported violation within 12month. * Exit interview conducted. A copy of the LIC421FC, this report and appeal rights provided.
2024-12-11Other VisitNo findings
Plain-language summary
This was an unannounced annual inspection visit on April 25, 2026. The inspector found the facility had adequate food supplies, appropriate temperature control at 72 degrees, sufficient linens and blankets, a fire extinguisher, and a first aid kit, though the fire extinguisher was last serviced in August 2024 and the most recent fire drill was in October 2024. The inspection was not completed on this visit and will continue at a later date.
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On this day at around 1:30 pm, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an annual required inspection upon arrival LPA was greeted by care staff, Armand Devera. LPA spoke with Administrator Josephine Santos (Administrator certificate #6063810740 exp 6/23/26). Josephine was not available during inspection LPA explained to Josephine the purpose of the visit. Josephine gave verbal permission for care staff Armand to sign the report. During the visit, LPA inspected the facility inside and out including but not limited to resident bedrooms, bathrooms, kitchen, dining area, garage and backyard. There was sufficient supply of perishable and non perishable foods. The facility room temperature was observed set at 72 Fahrenheit. There was sufficient supply of linen, warm blankets, sheets and towels available for use of the residents. A fire extinguisher that appeared full and was last serviced on 8/21/2024 was observed. The facility has a first aid kit that appeared complete. The last fire drill was conducted on 10/30/2024. Due to insufficient time LPA will continue this annual inspection at a later time. Exit interview is conducted and a copy of this report is provided.
2024-09-09Other VisitNo findings
Plain-language summary
The facility received an unannounced visit to review a resident's physician report and case management. The administrator confirmed that the facility is working to schedule the resident with a new doctor due to complications with the primary physician, and staff were instructed on how to properly communicate the resident's medical needs when calling 911. No deficiencies were found during this visit.
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LPA conducted an unannounced case management regrading the the update physician report for R1. LPA meet with Administrator (ADM), Nicole Morales and explained the purpose of the visit. ADM explained to LPA there are some complication of R1 primary doctor, which R1 case manger is aware and is trying to schedule for R1 to see another doctor. ADM will notify LPA sometime next week of the process of getting R1 physician report. LPA explained to ADM when calling 911 for R1 regrading R1 condition. When calling 911 for R1 all staff must know the term (bariatric) in order for the emergency crew to be prepared. ADM agreed and understood. ADM confirmed with Joe fire department of the POC of the back gate from 9/9/24 to 9/18/24. No deficiency issue on today date. Exit interview is conducted a report is provided.
2024-08-19Annual Compliance VisitNo findings
Plain-language summary
On August 19, 2024, a state inspector visited the facility to review fire safety and health concerns raised by the fire department; the administrator was out of state, and a co-administrator met with the inspector and a fire code compliance officer instead. The facility was given a list of fire code corrections to complete by specific deadlines, including fixing a living room door, updating fire extinguishers, labeling all rooms, and making back gates wheelchair-accessible, along with requirements to update one resident's medical records and care plan and to have the administrator review state regulations. No violations were cited; these were recommendations to bring the facility into compliance with fire and safety codes.
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On 8/19/24 at 9:15am LPA K. Nguyen arrived unannounced to conduct a case management in regrades of a resident health and safety by the fire department. LPA spoke with Administrator (AD), Josephine Santos regrading the purpose of the visit. AD was not able to be present due to being out of state. AD asked LPA to discuss the issue with Co-Administrator Nicole Morales who is covering for AD while AD not available. LPA meet with fire code compliance officer, Joe Villarreal during facility visit. There are recommendation that Joe advice's the facility need to do in order to be compliance with the fire clearance. Facility needs to complete and turn in by in order for the facility to be compliance with fire code: -Living room door need to be fix by 8/19/24. -Fire extinguisher with a current tag by 8/23/24. -All Room need to be labeling including residents, staff, and bathroom by 8/23/24 - Back gates need to be at least 39 inches wild for wheelchair accessible by 9/9/24 Report continue on LIC 809c... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA require documents including but not limited to: -R1 update Physician report by 9/3/24 -R1 update needs and services plan in detail 8/23/24 -Facility needs to show proof AD that R1 can exit the back gate in case of emergency (wheelchair or walker) -Administrator needs to review reporting requirements in title 22 and submit to CCLD a self certified statement stating that AD understand the regulation by 9/9/24. Exit interview is conducted and a copy of this report is provided.
2024-01-27Annual Compliance VisitType A · 4 findings
Plain-language summary
This was a routine annual inspection conducted without advance notice. The inspector found the facility's physical conditions generally adequate—with appropriate food supplies, temperature control, and first aid equipment—but identified deficiencies including five bottles of medicine left unlocked on a table, a ripped screen door, and missing staff training documentation for one resident. The facility was cited for these violations and given information about appeal rights.
“Based on observation, the licensee did not comply with the section cited above in having unused wheelchair, bags of recycling items, hospital bed, wood board, screen door ripped and fence leaning towards the street in the backyard which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/02/2024 Plan of Correction 1 2 3 4 Administrator will get backyard cleaned and fence fixed and submit photo proof to CCL by POC date.”
“Based on observation, the licensee did not comply with the section cited above in having 5 bottles of medication unlocked and acceissble to residents which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 01/27/2024 Plan of Correction 1 2 3 4 Administrator locked all mediations during the visit. Deficiency is cleared.”
“Based on observation and record review, the licensee did not comply with the section cited above in not having proof of staff training for R2 who has nephrostomy which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/09/2024 Plan of Correction 1 2 3 4 By POc date, Administrator will get all staff trained by home health nurse and submit proof of training to CCL.”
“Based on observation, the licensee did not comply with the section cited above in admitting R2 who has nephrostomy but unable to manage which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/12/2024 Plan of Correction 1 2 3 4 By POC date, Administrator will submit request for exception for R2.”
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On this day at around 9:40 am, Licensing Program Analyst (LPA) Luisa Fontanilla arrived unannounced to conduct an annual required inspection and met with Administrator Nicole Morales (Administrator certificate #6063810740 exp 8/25/24). LPA explained to Nicole the purpose of the visit. During the visit, LPA inspected the facility inside and out including but not limited to resident bedrooms, bathrooms, kitchen, dining area, garage and backyard. There was sufficient supply of perishable and non perishable foods. The facility room temperature was observed set at 72 Fahrenheit. Hot water temperature measured at 107 Fahrenheit. There was sufficient supply of linen, warm blankets, sheets and towels available for use of the residents. A fire extinguisher that appeared full and was last serviced on 3/15/2023 was observed. The facility has a first aid kit that appeared complete. The last fire drill was conducted on 12/27/2023. At 10:35am, LPA reviewed 5 resident files and 4 staff files. At 1:50 pm, LPA interviewed 2 residents and 2 staff. The following deficiencies were observed: 5 bottles of medicine unlocked on the table ripped screen door, unused bed/wheelchair, recycles and other things in the backyard No approved exception for R2 no proof of staff training for R2 Deficiencies are cited per Title 22 California Code of Regulations (refer to Lic 809D). Exit interview was conducted and Appeal Rights was provided.
2 older inspections from 2022 are not shown in the free view.
2 older inspections from 2022 are not shown in the free view.
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