Sunrise of San Mateo
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
955 S el Camino Real · San Mateo, 94402
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 25 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity50thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency46thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Sunrise of San Mateo scores B−. Better than 65% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 50th percentile. Repeats: top 0%. Frequency: 46th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / large beds (25 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
23
Last citation
Mar 26
Finding distribution
3 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 85 licensed beds:
One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600255
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 85
- Operator
- Szr San Mateo Llc; Sunrise Senior Living Mgt
Inspections & citations
7
reports on file
3
total deficiencies
2
Type A (actual harm)
InspectionMarch 10, 2026Type A1 deficiency
Plain-language summary
During a routine inspection, the surveyor found the memory care unit well-maintained with secure access, functioning emergency alert systems in bathrooms and common areas, proper medication storage, adequate temperature and lighting, grab bars in bathrooms, and documented monthly emergency drills and quarterly dietary audits. The facility was asked to submit proof of current liability insurance by mid-March. One minor regulatory deficiency was noted and will be detailed separately.
View full inspector notes
LPA Audrey Jeung toured facility, which consists of 4 floors; assisted living residents reside on the first, second and third floors. Memory care residents reside on the fourth floor in 17 rooms, which is a secured unit with egress alert access and a designated dining room. All units have wet bars with small refrigerators.. Emergency signal system is tested and consists of pull cords in bathrooms and living areas, which sends an audible alert to staff on their cell phones. Operable carbon monoxide detectors are installed throughout hallways and in some apartments. There are no accessible bodies of water or fire safety hazards observed. Emergency drills are conducted monthly and documented. Medications are stored in locked medication carts on each floor. A comfortable temperature is maintained, passageways are clear, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material and hygiene supplies are maintained. Hot water temperature tested at 120 degrees in room #204. Fresh and non-perishable food supplies are maintained. Quarterly food and dietary audits are conducted and documented; copy of last audit by registered dietician dated 1/22/26 is provided. First-aid kit is inspected. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records. Transcripts of staff training are provided today for review. Random client files are reviewed and some medication records. Executive director Abbie Apolinario is a certified RCFE administrator (x10/26) that oversees facility operations. The following information is requested to be submitted to CCL by 3/17/26: • Proof of current liability insurance Deficiency of the California Code of Regulations, Title 22 is cited on following page.
Regulation
INCIDENTAL MEDICAL CARE Medications shall be centrally stored under the following circumstances...Any medication is determined by the physician to be hazardous if kept in the personal possession of the person for whom it was prescribed. This requirement is not met, as Advil and
Inspector finding
acetaminophen are stored in room #204, and client is unable to self store/admin meds, per MD. Licensee failed to ensure that meds are centrally stored for client who cannot store/ admin meds, which poses an immediate health or safety risk to clients in care.
Other visitJune 24, 2025No deficiencies
Plain-language summary
This was a follow-up visit on April 3, 2025 to verify that earlier inspection findings had been corrected. The facility confirmed it has emergency food supplies and that the main entrance door has a keypad with a delayed alarm system; three other ground-floor exits have keypads with alarms but lack the delayed-egress feature, and the facility needs to obtain an updated fire clearance. No new violations were found during this visit.
View full inspector notes
LPA Jeung met with administrator and business office coordinator to follow up on information obtained during annual inspection of 4/3/25. Staff training was discussed and reviewed, and clarification of proof of correction regarding nonperishable food supply is obtained, including emergency boxed meal kits. LPA observed and confirmed that the main entry door is equipped with a keypad and delayed egress alert. An updated fire clearance is required. Three other exits on the ground floor also have keypads and emit an auditory alarm when opened, but are not equipped with a delayed egress. Confirmation of correction for citation regarding nonperishable food supply is provided. No deficiency cited today.
Other visitApril 3, 2025Type A2 deficiencies
Plain-language summary
An inspector toured this 4-floor facility with a secured 17-room memory care unit on the fourth floor and found the building well-maintained with working emergency call systems, proper medication storage, adequate temperature control, grab bars in bathrooms, and current food safety audits. The facility was found to have deficiencies in regulations, which are detailed in the inspection report. The inspector requested additional documentation including personnel records, facility diagrams, and proof of liability insurance.
View full inspector notes
LPA Audrey Jeung toured facility, which consists of 4 floors; assisted living residents reside on the first, second and third floors. Memory care residents reside on the fourth floor in 17 rooms, which is a secured unit with egress alert access and a designated dining room. All units have wet bars with small refrigerators.. Emergency signal system is tested and consists of pull cords in bathrooms and most bedrooms, which sends an audible alert to staff on their cell phones. Operable carbon monoxide detectors are installed throughout hallways and in some apartments. There are no accessible bodies of water or fire safety hazards observed. Medications are stored in locked medication carts on each floor. A comfortable temperature is maintained, passageways are clear, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material and hygiene supplies are maintained. Hot water temperature tested at 119 degrees in rooms on 3rd and 4th floors. Fresh and non-perishable food supplies are maintained. Quarterly food and dietary audits are conducted and documented; copy of last audit by registered dietician dated 2/12/25 is provided. First-aid kit is inspected. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, as well as staff records. Transcripts of staff training are provided today for review. Client files are reviewed. Medications records may be reviewed at a later date. Executive director Abbie Apolinario is a certified RCFE administrator (x10/26) that oversees facility operations. The following information is requested to be submitted to CCL by 4/17/25: • LIC 500 Personnel REport • Facility sketch • Proof of current liability insurance Deficiencies of the California Code of Regulations, Title 22 are cited on following pages.
Regulation
CRIMINAL RECORD CLEARANCE A licensee or applicant for a license may request a transfer of a criminal record clearance from one state licensed facility to another...by providing (specific information) to the Department. This requirement is not met, as staff #2 has
Inspector finding
worked at facility for almost 2 years, but does not have criminal record associated to facility. Licensee failed to ensure that criminal record clearances for all staff are associated to facility, which posed an immediate health, safety or personal rights risk to clients in care. Civil penalty of $100 issued.
Regulation
GENERAL FOOD SERVICE Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met, as there is not enough non-perishable food supply
Inspector finding
maintained for 70 residents. Licensee failed to ensure that non-perishable food supply is sufficient to feed all residents for 7 days in the event of an emergency. Seventeen boxes of Easy Meal freeze dried food is maintained, which does not apprear to be enough for all residents. This poses a potential health, safety or personal rights risk to clients in care.
InspectionJune 24, 2024No deficiencies
Inspector: John Calandra
Plain-language summary
On June 24, 2024, the state visited the facility to investigate a resident's fall and review the facility's response time to the resident's call button. The state found no violations during the visit.
View full inspector notes
On June 24, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 3:22 PM to conduct a Case Management visit regarding a resident, R1 who fell. LPA Calandra was greeted by Trish Redito, Business Office Coordinator and explained the purpose of the visit. Joanne Gutierrez, Assisted Living Coordinator joined later during the visit. LPA Calandra spoke to Trish Redito and Joanne Gutierrez regarding the incident to gather additional information about the situation. LPA Calandra also interviewed S1 who responded to R1's pendant request for help. LPA Calandra received the following document(s): -Call button response time for R1 No deficiencies were cited during today's visit. This report was reviewed with Trish Redito, Business Office Coordinator and a copy of the report left at the facility.
InspectionMarch 11, 2024No deficiencies
Inspector: Komal Charitra
Plain-language summary
On March 11, 2024, a routine unannounced inspection found the facility to be clean and well-maintained, with secure storage of medications and chemicals, working safety equipment, and complete resident and staff records. The inspector toured all areas including resident rooms, bathrooms, kitchen, and common spaces and found no violations or safety hazards. No citations were issued.
View full inspector notes
On March 11, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual inspection. LPA met with Administrator, Abbie Apolinario and explained the purpose of the visit. LPA toured the facility inside and outside including but not limited to; resident rooms, communal bathroom, common areas & kitchen. The indoor and outdoor passageways were free of obstruction. No accessible bodies of water of fire safety hazards observed. This is a four floor facility; assisted living (AL) residents on the first, second and third floor, and memory care (MC) on the fourth floor. LPA toured main dining room, communal area on the first floor and observed it to be clean and free from tripping hazards. LPA observed 2 days perishables and 7 days non-perishables in the kitchen on the first floor. Chemicals, medications, toxins and sharps were locked and inaccessible to residents. Nurse's station was located on the 2nd floor. Locked medication carts were observed on each floor. Communal bathrooms were observed to be odor-free, clean and in good repair. Hot water temperature throughout the facility was measured between 112-115 degrees F. Carbon monoxide monitors are working properly. All fire extinguishers have been checked and current as of February 2024. Emergency drills are logged and done every three months. Extra linen and first aid kit was observed present. Temperature throughout the facility is comfortable and lighting is sufficient for comfort. LPA reviewed 5 resident records and 5 staff records. Resident records are updated, complete and signed. Staff records are complete, with training logs that have met the basic requirement. Medication review was done, and all medications are accounted for, and centrally stored medication records are updated. No citations are issued during the visit. Report is reviewed with Administrator and a copy is provided.
ComplaintSeptember 24, 2023No deficiencies
Inspector: Victoria Brown
Plain-language summary
An unannounced routine annual inspection was conducted on September 24, 2023, and no violations were found. The inspector reviewed the facility's physical plant, safety equipment, food storage, temperature controls, medications, first aid supplies, and resident and staff files, and all were in compliance with state requirements.
View full inspector notes
Licensing Program Analyst (LPA) Victoria Brown arrived unannounced to conduct a Required - 1 Year visit on 9/24/23 at 9:00AM. LPA met with Abbie Apolinario, Administrator, Leslie Guerrero, Reminiscence Coordinator, StelaMarie Pham, Resident Care Director, Joanne-Ruth Gutierrez, Assisted Living Coordinator, Robert Graves, Maintenance Coordinator and stated the purpose of todays visit. The facility is licensed for a capacity of 85 non-ambulatory residents. Hospice approved for 20. Maximum 27 residents in Memory Care Unit rooms 400-416. The Administrator Certificate was observed for Abbie Apolinario expires 10/18/2024. There are 6 residents receiving hospice care services. There are 0 bedridden residents at this time. Facility has a delayed egress system. LPA toured and inspected the physical plant inside and outside to ensure there are no safety hazards to residents. LPA observed and conversed with residents during this visit. LPA observed 2-day perishables and 7-day non-perishables. The temperature inside the facility was observed to be between 71-74*F which is within the required range of 68-85*F. The hot water temperature was measured between 112.3-114.6*F which is within the required range of 105-120*F. LPA observed fire extinguisher(s), smoke and carbon monoxide detectors, pull alarm system and central heating and air in the facility. LPA observed the centrally stored medications area to be locked and inaccessible to residents. The first aid kit contained the required items such as sterile dressings, bandages, adhesive tape, scissors, tweezers, thermometers, antiseptic solution and guide. LPA observed 3 staff and 3 resident files and conducted interviews during this visit. Upon a file review the following items were discussed to be submitted with any changes annually: Any addendums to Infection Control Plan, Designation of Facility Responsibility (LIC308), Liability Insurance Personnel Report (LIC500), Administrator Certificate-Updated, LIC400, LIC402, Control of Property, Per the California Code of Regulations, Title 22, Division 6, Chapter 8, no deficiencies observed or cited. Exit interview held, copy of report given
ComplaintDecember 27, 2021· UnsubstantiatedNo deficiencies
Inspector: Komal Charitra
Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.
Plain-language summary
A complaint was investigated that a resident sustained injuries while in care at the facility. The investigation found no evidence to support this allegation, as facility records showed the resident was alert, able to communicate their needs, and did not require frequent monitoring. The facility reviewed the report with management.
View full inspector notes
Although, R1 sustained new injuries from this incident, facility records document that the resident was independent and did not require multiple checks, resident was alert and able to verbalize needs. Therefore, based on the information collected, and interviews, the allegation that the resident sustained injuries while in care is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred Report is reviewed with Josephine Chan and a copy is provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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