Hennelly House
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
306 - 31st Avenue · San Mateo, 94403
Quick facts
Quality snapshot
Updated April 26, 2026Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity56thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency57thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Hennelly House scores B. Better than 71% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 56th percentile. Repeats: top 0%. Frequency: 57th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
13
Last citation
Apr 26
Finding distribution
4 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What dementia-care training must staff complete?Cited Apr 202422 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600071
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Stefanac, Suzi
Inspections & citations
4
reports on file
4
total deficiencies
2
Type A (actual harm)
1
dementia-care citations
InspectionApril 15, 2026Type A2 deficiencies
Plain-language summary
On April 14, 2026, an unannounced annual inspection found that the facility lacks current medical evaluations for three residents with dementia diagnoses and that most staff do not have current first aid certification—both creating immediate health and safety risks. The facility also does not have documentation of emergency drills, the administrator's certificate expired in 2019, and locks on the knife drawer and medication cabinet are not working. The facility was asked to submit updated documentation and certificates by April 22, 2026.
View full inspector notes
On 04/14/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year annual inspection visit. LPA met with staff Talica Matainisiga and explained the purpose of today's visit. During today's visit there are 5 residents in care and 3 staff present. This is a single level facility and is licensed to serve 6 residents all of whom may be non-ambulatory. Facility has a hospice waiver on file for 4 residents. There are 2 residents on hospice during today's visit. This is a single level facility. The physical plant is toured inside and outside to ensure the safety of the residents. During today's visit LPA observed 4 of the 5 residents. Two are sleeping in bed, one is awake watching TV in their room, and another is receiving home health care. LPA observed the facility kitchen which is located adjacent to the dining room. Knives are stored within the kitchen in a drawer adjacent to the sink. Medication cabinet is observed as lockable adjacent and above the counter to the sink. Although both have locks, both locks are not operable at this time. Perishable and non-perishable food items are observed as in place in the refrigerator in the kitchen. Additional refrigerator is observed to contain additional food items in the garage. Resident medications are in place and current. The first aid kit is maintained and is complete with required items. LPA observed fire alarm bells throughout the hallway where residents reside, fire extinguishers through out the facility are observed with inspection dates of 05/20/2025, smoke detector/carbon monoxide detectors are in place through out resident rooms and main hallway, and central heating in the facility as in place. Continued on next page. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 - LIC809 PPE is in place according to staff. Laundry room is also observed and is full operational and being used on this day. Chemicals and cleaning supplies are stored beneath kitchen sink and in the garage areas. Both areas are lockable. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Resident rooms are observed and all contained the required furniture as outlined in regulations. Water temperature is tested at 110F in common bathroom in main hallway and in 2 resident rooms. LPA asked about emergency drills being conducted, and was informed a recent drill has not been conducted, and there is no record to show. But in speaking with staff, they are knowledgeable of where to go and how to egress in case of an emergency. This poses a potential health and safety risk to staff and residents. 5 of 5 resident files are reviewed and 3 staff files are reviewed. LPA cannot confirm valid administrator certificates at time of this visit as the administrator certificate on file had expired on 07/26/2019. This item can pose a potential health and safety risk to residents in care. Resident files are reviewed and showed that R4 and R5 do not have documentation of annual doctor visit. Residents R1, R4 and R5 have a diagnosis of dementia and do not have current physicians report or medical assessments done within one year. This poses an immediate health and safety risk to resident's in care. 3 of staff files reviewed showed that all 3 do not have current first aid cards in place and 1 of 3 have current training. This poses a potential health and safety risk to residents in care. The following updated forms are being requested to be received by 04/22/2026 : • LIC610D Emergency Disaster Plan • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • Updated administrator certificate • LIC9020 Client Roster • Certificate of Liability Insurance Per the California Code of Regulations, Title 22, Division 6, Chapter 6, deficiencies are cite on the following LIC809D pages. Report reviewed with staff and a copy is provided on this day.
Regulation
87463(h) Reappraisals - The licensee shall request that all residents receive an annual routine visit with a licensed medical professional once every twelve months, either in person or by video appointment. This regulation has not been met as evidenced by:
Inspector finding
Based on file reviews, 3 of 5 residents have not had a recorded annual visit. R1, R4, and R5 have physician's reports that are older than one year with a diagnosis of dementia. This poses an immediate health and safety risk to the residents in care.
Regulation
87411(c)(1) Personnel Requirements - General - Staff providing care shall receive appropriate training in first aid from persons qualified by such agencies as the American Red Cross. This regulation has not been met as evidenced by:
Inspector finding
Based on staff files reviewed, 3 of 3 staff do not have current first aid or CPR cards. 2 of 3 expired in March of 2026, and 1 of 3 has an expired card as of 2020. This poses a potential health and safety risk to residents in care.
InspectionMay 14, 2025No deficiencies
Plain-language summary
An unannounced annual inspection was conducted on May 14, 2025, and the facility passed without any deficiencies. The inspectors verified that the building's temperature, hot water, fire safety equipment, and medications were all properly maintained, bathrooms were equipped with safety features, food supplies were adequate, and staff and resident records were complete and current. The facility was asked to submit proof of liability insurance.
View full inspector notes
On 5/14/2025 LPA Grace Donatoconducted an unannounced annual visit to the facility. LPA met with the administrator Kesa Vodonaivalu and explained the purpose of the visit. LPA toured the facility inside and outside. While touring the facility it was observed that the temperature was at 69 deg F. Hot water was also tested and temperature was 106 deg F. Two residents currently residing in the facility. One resident having lunch at the dining area. All personal belongings are intact. Carbon monoxide monitor is working properly. All fire extinguishers have been checked. Bathrooms were observed to be in good repair equipped with non-skid mats and grab bars. There is also adequate amount of food. 2 days for perishables and & 7 days non-perishable. Sharps and toxic materials are locked. Emergency drills are done quarterly. Medication review was done and all medications are accounted for and centrally stored medication records are updated. Two staff records and two resident record was reviewed. All staff has criminal record clearance and are associated with the facility. Resident records are checked and all are complete and updated. Licensee to submit Liability Insurance to LPA. No deficiencies cited today. Report is reviewed and copy is provided.
InspectionApril 19, 2024Type A2 deficiencies
Inspector: Jaime Vado
Plain-language summary
During a routine annual inspection on April 26, 2024, inspectors found that the facility's listed administrator's certificate had expired in 2019, and two residents with dementia diagnoses did not have current medical assessments or physician reports on file—both of which pose health and safety risks. The facility's physical plant, safety equipment, medication storage, and emergency exits were in order. The facility was asked to provide updated documentation including a current administrator certificate and current medical assessments by April 26, 2024.
View full inspector notes
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year annual inspection visit. LPA met with co-administrator/staff Kesa Vodonaivalu and explained the purpose of today's visit. LPA asked about the the listed administrator, Suzi Stefanac, and she indicated she is not present on this day but visits the facility multiple times a week. LPA was allowed entry to the facility. This is a single level facility and is licensed to serve 6 residents all of whom may be non-ambulatory. Facility has a hospice waiver on file for 4 residents. There are no residents on hospice during today's visit according to Kesa. Annual Fees are current. The physical plant is toured inside and outside to ensure the safety of the residents. During today's visit LPA observed 3 of the 4 residents, one of which was still sleeping in bed, and one is at the main dining table having breakfast. LPA observed the facility kitchen which is located adjacent to the dining room. Knives are stored within the kitchen in a drawer adjacent to the sink. Medication cabinet is observed as lockable adjacent and above the counter to the sink. It is unlocked at time of inspection due to staff distributing medications as observed by LPA. Perishable and non-perishable food items are observed as in place in the refrigerator in the kitchen. Additional refrigerator is observed to contain additional food items in the garage. Resident medications are in place and current. The first aid kit is maintained and is complete with required items. Continued on LIC809C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 - LIC809 LPA observed fire alarm bells throughout the hallway where residents reside,fire extinguishers through out the facility are observed with inspection dates of 10/04/2023, smoke detector/carbon monoxide detectors are in place through out resident rooms and main hallway, and central heating in the facility as in place. PPE is observed in the garage. Laundry room is also observed and is full operational and being used on this day. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Resident rooms were observed and all contained the required furniture as outlined in regulations. Water temperature is tested at 108F in common bathroom in main hallway. The facility does not handle resident money. Current administrator certificate for Suzi Stefanac is current expiring on 07/15/2024. 2 of 4 resident files are reviewed and 3 staff files are reviewed. LPA cannot confirm valid administrator certificates at time of this visit as the administrator certificate on file had expired on 07/26/2019. This item can pose a potential health and safety risk to residents in care. Resident files reviewed showed that R1 and R2 have a diagnosis of dementia and do not have current physicians report or medical assessments done within one year. This can pose an immediate health and safety risk to resident's in care. The following updated forms are being requested to be received by 04/26/2024 : • LIC610D Emergency Disaster Plan • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • Updated administrator certificate • LIC9020 Client Roster • Certificate of Liability Insurance Per the California Code of Regulations, Title 22, Division 6, Chapter 6, deficiencies are cite on the following LIC809D pages. Report reviewed with Kesa Vodonaivalu.
Regulation
87705(c)(5) Care of Persons with Dementia - (c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: 5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a rea…
Inspector finding
Based on records reviewed on 2 of 4 resident files, LPA observed that R1 and R2 both are diagnosed with dementia and do not have current medical assessments. R1's physicians report is dated 10/12/2020 and R2's physicians report is dated 06/10/2022. This can pose an immediate health and safety risk to resident's in care.
Regulation
87406(g) Administrator Certification Requirements - (g) Certificates issued under this section shall be renewed every two (2) years provided the certificate holder has complied with all renewal requirements. This regulation has not been met as evidenced by:
Inspector finding
Based on record reviews conducted, administrator certificate for S1 has expired as of 07/26/2019. This poses a potential health and safety risk to residents in care.
InspectionMay 27, 2022No deficiencies
Inspector: Komal Charitra
Plain-language summary
On May 27, 2022, state licensing conducted a routine unannounced inspection and found the facility in compliance with no violations. The home met standards for safety, cleanliness, infection control, medication storage, and bathroom supplies, though the administrator was advised to remove towels from bathrooms. The facility was asked to submit updated administrative paperwork by early June.
View full inspector notes
On May 27, 2022, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual inspection. LPA met with Administrator, Kesa Vodonaivalu and explained the purpose of the visit. Upon arrival LPA observed the COVID-19 signage posted at the front door. LPA Charitra was screened at entrance point and Administrator was able to provide LPA with screening log documentation for residents, staff, and visitors. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a 6 bedroom home with half-baths in each rooms. There is one vacant room at this time. LPA observed one full bathroom. All bathrooms are equipped with liquid soap, paper towels, and a trash cans. LPA advised administrator to ensure that there are not towels in the bathrooms. Infection control practices are present: entry procedures, COVID signage, face coverings, daily monitoring for residents and staff, and 30-day PPE supply. LPA toured the living room and dining room and it was clear and free from any tripping hazards. A comfortable temperature was maintained, lighting is sufficient. LPA toured the kitchen and medications, toxins and sharps are stored appropriately and inaccessible to residents. First aid kit was observed to be completed. LPA observed 2 day perishable and 7 day non-perishable present. The following updated forms are requested to be submitted to CCLD by 6/3/22: • Administrator Certificate • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • LIC 610E Emergency Disaster Plan • LIC 400 Resident Cash Resources Report is reviewed with administrator and a copy is provided. No citations issued during this visit.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
Family reviews
No reviews yet — be the first to share your experience
No published reviews yet. Use the button above to share your experience.