California · Redwood City

Ark, the.

RCFE · Memory Care6 bedsDementia-trained staff
Ark, the
Ark, the — photo 2
Ark, the — photo 3
Ark, the — photo 4
© Google · Magical Bridge Playground, Benjamin H
Facility · Redwood City
A 6-bed RCFE · Memory Care with 3 citations on file.
Licensed beds
6
Last inspection
Oct 2025
Last citation
Oct 2025
Operated by
Caring Hearts Senior Living Llc
Snapshot

A small home, reviewed on public record.

Peer Comparison

Compared to 152 California facilities with a similar number of beds.

RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.

Severity rank
57th%
Weighted citations per bed.
peer median
0
100
Repeat rank
Not enough repeat citations
among peers to rank.
Repeat deficiencies as share of total.
Frequency rank
77th%
Deficiencies per inspection.
peer median
0
100

Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.

FACILITY WATCH · BETA

Ark, the has 3 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

Save for comparison:
The Record

Citation history, plotted month by month.

3 deficiencies on record. Each bar is a month with a citation.

Peer median 19 · dashed
Last citation: OCT 2025. Compared against peer median (dashed).
peer median
OCT 2025
Jul 2024as of Jun 2026

Finding distribution

3 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G3
H
I
Sev 2
D
E
F
Sev 1
A
B
C
The Rulebook

The rules that apply to this facility.

State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.

What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
Cited Oct 2025+
Plain language

Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.

Ask on tour

Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?

Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Ark, the's record and state requirements.

01 /

The facility has 3 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

The October 23, 2025 inspection cited a deficiency related to dementia care under Title 22 §87705 or §87706 — can you provide your corrective-action plan for that specific citation and explain what changes were implemented?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

California Title 22 §87705 requires a written dementia care program for facilities designated as memory care — can you provide that written program for families to review?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

Full Inspection Record

Every inspection visit, verbatim.

5 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

5
reports on file
3
total deficiencies
3
severe (Type A)
2025-10-23
Other Visit
No findings

Plain-language summary

During a follow-up visit on October 23, 2025, the facility corrected two violations found during a previous inspection: sharp knives are now locked and inaccessible to residents, and the perimeter fence gate is no longer locked as required by fire safety approval. The inspector found no new deficiencies during this visit.

Read raw inspector notes

On 10/23/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct a Proof of Correction(POC) visit in regards to deficiencies cited during the Annual inspection on 10/14/2025. LPA Calandra was greeted by Ivy Castillo, Caregiver and explained the purpose of the visit. Hilda Apande, House Manager arrived later during the visit. On 10/14/2025, the Licensee was cited for a violation of California Code of Regulations(CCR) 87309(a)-Storage Space and Access as the Licensee did not have sharps locked and in-accessible to persons in care. During the visit on 10/23/2025, LPA observed that sharp knives were locked and in-accessible to persons in care. On 10/14/2025, the Licensee was cited for a violation of California Code of Regulations(CCR) 87705(f)(2)-Care of Persons with Dementia as the Licensee did not ensure that their fire clearance included approval of locked perimeter fence gate. During today's visit, LPA observed that the perimeter fence gate is no longer locked. No deficiencies cited during today's visit. An exit interview was conducted. This report was reviewed with facility representatives and a copy provided along with the POC clearance letters.

2025-10-23
Annual Compliance Visit
No findings

Plain-language summary

During a routine annual inspection on October 23, 2025, inspectors reviewed the facility's medication storage and records, checked liability insurance, and found no violations. Medications were properly labeled with dosage instructions and matched the facility's records. The facility passed the inspection.

Read raw inspector notes

On 10/23/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Ivy Castillo, Caregiver and explained the purpose of the visit. Hilda Apande, House Manager arrived later during the visit. A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. LPA received a copy of the facility's liability insurance during the visit. No deficiencies cited during today's visit. An exit interview was conducted. This report was reviewed with facility representative and a copy provided.

2025-10-14
Annual Compliance Visit
Type A · 2 findings

Plain-language summary

On October 14, 2025, inspectors conducted the annual required inspection and found two violations. The facility had an unlocked kitchen knife drawer accessible to residents, and the exterior gate was locked in a way that could trap residents with dementia in case of emergency. The facility must correct these safety issues by the required deadline.

Type A22 CCR §87309(a)
Verbatim citation text · 22 CCR §87309(a)

Based on observation, the licensee did not have sharp objects(knives) locked and in-accessible to persons in care, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/15/2025 Plan of Correction 1 2 3 4 Licensee shall ensure that all sharp objects are locked and in-accessible to persons in care and provide proof of correction(POC) to the Department by the POC due date.

Type A22 CCR §87705(f)(2)
Verbatim citation text · 22 CCR §87705(f)(2)

Based on interview and observation, the licensee did not ensure that fire clearance includes approval of locked perimeter fence gate, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/15/2025 Plan of Correction 1 2 3 4 Licensee will remove the lock and send proof of correction to the Department by the POC due date.

Read raw inspector notes

On October 14, 2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Evelyn Wilcox, Caretaker and explained the purpose of the visit. LPA Calandra toured the physical plant. This is a 1-story building with 6 bedrooms and 4 and a half bathrooms, a living room, kitchen and backyard. No accessible bodies of water or hazards were observed. All bedrooms had the required furniture and sufficient lighting. Hot water temperature was measured between the required 105-120 degrees Fahrenheit. All bathrooms had the required grab bars and anti-skid floor mats. The facility had the required 2 days of perishables and 7 days of non-perishables. All soap, poisons, and detergents were observed to be locked and in-accessible to persons in care. LPA Calandra reviewed 5 staff files and 5 resident files. All were observed to be complete. During the inspection, LPA Calandra observed that the knives drawer in the kitchen was unlocked and accessible to persons in care. A Type A citation was provided for this deficiency. LPA Calandra also observed on a previous visit on 10/7/2025 that the Licensee locks the exterior gate in front of the facility and takes care of residents who have been diagnosed with Dementia. LPA confirmed that facility staff lock the exterior gate. A Type A citation was provided for this deficiency. The deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. The Annual will be completed at a later date. An exit interview was conducted. This report was reviewed with facility representative and a copy along with Appeal Rights provided.

2024-10-03
Other Visit
Type A · 1 finding
Inspector · John Calandra

Plain-language summary

A state inspector visited this facility on October 3, 2024, for the required annual inspection and found that the building, staffing records, resident files, medications, safety equipment, and hazard storage all met standards. The facility was found to have an inadequate supply of non-perishable food on hand — it had 2 days' worth when 7 days' worth is required. The administrator was notified of this deficiency and given time to correct it.

Type A22 CCR §87555(b)(26)
Verbatim citation text · 22 CCR §87555(b)(26)

Based on observation, the licensee did not comply with the section cited above in 1 out 1 instances in which there was not enough supply of canned goods/7-days worth of non-perishable foods in the facility, which poses an immediate health, safety, or personal rights risk to persons in care. POC Due Date: 10/04/2024 Plan of Correction 1 2 3 4 Administrator/Licensee to submit proof of correction and a written plan outlining how this violation will be avoided in the future to licensing office by due date.

Read raw inspector notes

On October 3, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 12:33 PM to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Yrvanie Velsaquez, Caretaker and explained the purpose of the visit. Carol Apande, Administrator arrived later during the visit. LPA Calandra toured the physical plant. This is a 1-story building with 6 bedrooms and 4 and a half bathrooms, a living room, kitchen and backyard. No accessible bodies of water or hazards were observed. All bedrooms had the required furniture and sufficient lighting. Hot water temperature was measured between the required 105-120 degrees Fahrenheit. All bathrooms had the required grab bars and anti-skid floor mats. The facility had the required 2 days of perishables but not the required 7 days of non perishables. The facility's fire alarms and carbon monoxide detectors were observed to be in working order. All sharp objects, poisons, soaps, and detergents were observed to be locked and in-accessible to persons in care. LPA Calandra reviewed 4 staff files and 5 resident files. All were observed to be complete. LPA Calandra requested and received the following documents at the facility: -Current Liability Insurance -Administrator's Certificate A review of Centrally Stored Medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. The deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies by the due date may result in civil penalties. An exit interview was conducted. This report was reviewed with Carol Apande, Administrator and a copy of the report along with Appeal rights left at the facility.

2023-10-17
Other Visit
No findings
Inspector · Jaime Vado

Plain-language summary

This was an unannounced pre-licensing visit before the facility opened. The inspector found the building, furnishings, and safety equipment (fire extinguishers, smoke and carbon monoxide detectors) to be in good condition, emergency exits clear, medications and hazardous items properly locked, and staff files and training current. The facility passed inspection and licensure is recommended.

Read raw inspector notes

On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced prelicensing visit. LPA met with caregiver Ivy Velasquez and explained the purpose of today's visit. LPA contacted the licensee/administrator Carol Apande and informed her of LPAs presence at facility. She is unable to make it to the prelicensing on this day. During today's visit, LPA toured the facility with independently and made observations through out the facility and the exterior surrounding areas of the facility. LPA observed that the fire place is not in use. The emergency exits around the facility are clear of obstructions and fences are not locked. Outdoor furniture in the front and backyard are in good condition for resident, staff, and visitor use. All resident rooms are furnished with the required furniture outlined in regulations. These items are in good repair. The facility ambient temperature is comfortable for residents and visitors. Bathrooms are observed as operational. Water is tested at all sinks at 115F and those faucets are operating properly. Fire extinguisher inspections tag is current showing 06/26/2023. Carbon monoxide and smoke detectors are hard wired through out the facility. Medications are locked and knives are locked away appropriately. Cleaning supplies are locked as well. Food supplies are in place. Resident and staff files are reviewed as complete and current. Staff training is current. Facility does not handle resident money. Administrator certificate is current. Comp III orientation was given to the caregiver. Pre-Licensing is complete. Licensure is recommended pending final approval from the Central Applications Bureau. Report is reviewed with the caregiver Ivy and a copy of the report is provided. No citations issued.

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StarlynnCare receives no referral commissions, lead fees, or paid placement from any operator. Rankings are derived solely from state inspection records and verified family reviews.