StarlynnCare

California · San Mateo

Chateau Sabelle

RCFE · Memory Care

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.

2921 Isabelle Street · San Mateo, 94403

Quick facts

Licensed beds6
Memory careYes
Last inspectionOct 2024
Last citationOct 2024
Operated byCastle, Nancy
Map showing location of Chateau Sabelle

Quality snapshot

Updated April 26, 2026

Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
56th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
48th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Chateau Sabelle scores B−. Better than 68% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 56th percentile. Repeats: top 0%. Frequency: 48th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).

Citation severity over time

↓ improving

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

10

Last citation

Oct 24

Finding distribution

4 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLG2HID2EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.

What dementia-care training must staff complete?Cited Oct 202422 CCR §87705 / HSC §1569.625

Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:

  • 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
  • 8 hours annual dementia in-service — required every year thereafter.
  • Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.

Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.

Ask on tour: Ask how dementia training records are kept — families may request documentation.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415600105
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Castle, Nancy

Inspections & citations

4

reports on file

4

total deficiencies

2

Type A (actual harm)

1

dementia-care citations

ComplaintOctober 2, 2025
No deficiencies

Plain-language summary

On October 2, 2025, state licensing conducted a routine annual inspection and found the facility in good condition with clean resident rooms and bathrooms, working safety equipment, secure medication storage, and current staff training records. The inspector noted one technical violation: emergency drills are required quarterly but the most recent drill was conducted only once in July. No citations were issued.

View full inspector notes

On 10/02/2025, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with caregivers initially then later during the visit the licensee/administrator Nancy Castle arrived to meet with LPA. There are currently 6 residents in the facility during today's visit and 3 staff present prior to the licensee arriving. This is a multi-level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. License is approved for 4 hospice residents. Residents do not reside on the upper floor as that floor is for staff only. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. There are cameras posted around the outside of the facility and in common areas inside the facility such as the dining room, hallway, and other areas. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in a lower cabinet next to the stove. Perishable and non-perishable food supplies are in place. There are additional refrigerators in the garage area which carries additional food supplies for resident use. First aid kit is observed as complete with required items stored in the kitchen of the facility. Medications are observed to be locked in a cabinet in the dining room in a credenza. LPA observed at least two fire extinguishers in place which are currently within operating range, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating. Continued on next... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 Extinguishers are located on the second floor and in the garage with inspection tags of 06/18/2025. PPE is observed to be in place. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted 07/01/2025. Technical violation is discussed regarding conducting such drills quarterly. Water temperature was measured at 105F in two resident bathrooms. Cleaning supplies are observed to be locked in the garage. LPA observed all resident rooms as clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident bathrooms are observed as clean and in good worker order. Shower floors are equipped with non-skid mats or flooring. Medications and logs are observed today as current. During today's inspection LPA reviewed 6 resident files. All are observed to be current. 5 staff files are also reviewed as current with first aid and training on file. Administrator certificate is observed as current expiring 04/04/2026 per certificate observed on site. The following updated forms are requested to be submitted to CCLD by 10/09/2025 : • Copy of facility resident roster • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule No citations are issued during today's visit. Report is reviewed with licensee/administrator Nancy Castle and a copy is provided on this day.

Other visitOctober 2, 2024Type A
1 deficiency

Inspector: Jaime Vado

Plain-language summary

An annual inspection was conducted on October 2, 2024. The facility was found to be clean and safe overall, with proper storage of medications, cleaning supplies, and kitchen knives, but two resident files were missing required current physician reports—a health and safety issue for residents with dementia who need annual medical evaluations—and resident files lacked required needs and service plans. The facility was also cited for not conducting emergency drills quarterly as required.

View full inspector notes

On 10/02/2024, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with caregivers initially then later during the visit the licensee/administrator Nancy Castle arrived to meet with LPA. There are currently 6 residents in the facility during today's visit and 3 staff present. This is a multi-level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. License is approved for 4 hospice residents. Residents do not reside on the upper floor as that floor is for staff only. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. There are cameras posted around the outside of the facility and in common areas inside the facility such as the dining room, hallway, and other areas. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in a cabinet next to the stove. Perishable and non-perishable food supplies are in place. There are additional refrigerators in the garage area which carries additional food supplies for resident use. First aid kit is observed as complete with required items stored in the kitchen of the facility. Medications are observed to be locked in a cabinet in the dining room. LPA observed at least two fire extinguishers in place which are currently within operating range, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating. PPE is observed to be in place. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted 04/10/2024. Technical violation is discussed regarding conducting such drills quarterly. Water temperature was measured at 105F. Cleaning supplies are observed to be locked in the garage. Continued on next... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all resident rooms as clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident bathrooms are observed as clean and in good worker order. Shower floors are equipped with non-skid mats or flooring. Facility does not handle resident monies. Medications and logs are observed today as current. During today's inspection LPA reviewed 5 resident files. 2 resident files did not have current physician reports for R2 and R3 both of whom have a diagnosis of dementia Resident with dementia require an annual physicians report. This poses an immediate health and safety risk.. Also, residents only had preplacement appraisals on file but no needs and service plans. LPA advised on having appraisal needs and service plans on file via technical assistance. 3 staff files are also reviewed as current. Administrator certificate is observed as current expiring 04/04/2026 per certificate observed on site. The following updated forms are requested to be submitted to CCLD by 10/09/2024 : • Copy of all updated administrator certificate • Copy of staff first aid cards • Copy of facility's liability insurance • Copy of facility resident roster • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease Citations are issued on the following LIC809D. Technical violation is discussed on the following LIC9102TV and LIC9102TA. Report is reviewed with co-administrator Armand Atienza.

Type ACCR §87705(c)(5)

Regulation

87705(c)(5) Care of Persons with Dementia - Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessme…

Inspector finding

Based on records reviewed, LPA observed that the physician's report for R2 and R3 is not current. Residents with dementia require a new physicians report annually. This poses an immediate health and safety risk to resident in care.

ComplaintFebruary 22, 2024
No deficiencies

Inspector: Audrey Jeung

InspectionFebruary 22, 2024Type A
3 deficiencies

Inspector: Audrey Jeung

Plain-language summary

A state inspector found violations of California's care facility regulations during a complaint investigation. The facility's administrator has been asked to submit a personnel report to the licensing agency within ten days. The specific violations are listed in the inspection report.

View full inspector notes

LPA Jeung observed deficiencies of the California Code of Regulations, Title 22, during complaint investigation. Citations appear on following pages. Administrator is requested to submit Personnel Report (LIC500) to CCLD within TEN days.

Type ACCR §87608(a)(5)(B)

Regulation

POSTURAL SUPPORTS Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care and have a hospice care plan that specifies the need for full bed rails. This requirement is not met, as 3 residents are observed with 2 half bed

Inspector finding

rails on their beds, forming full bed rails. Licensee failed to prohibit use of full bed rails, which poses an immediate health, safety or personal rights risk to clients in care. Clients #1, #2, #3 are observed with 2 half bed rails on their beds; C3 has 2 half rails on one side of the bed only.

Type BCCR §87465(h)(5)

Regulation

INCIDENTAL MEDICAL CARE Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers. This requirement is not met, as 7 plastic medisets are observed with clients' meds

Inspector finding

in small plastic containers. Each mediset contains 6 clients' meds for one day. Licensee failed to ensure that medications are maintained in originally received container, which poses a potential health, safety or personal rights risk to clients in care.

Type BCCR §87465(h)(6)

Regulation

INCIDENTAL MEDICAL CARE A record of centrally stored prescription medications for each resident shall be maintained and include names of the resident for whom prescribed, prescribing physician and pharmacist, drug name, strength and quantity, dates filled, started & expiration, prescription number and

Inspector finding

instructions: This requirement was not met, as 4 Rx medications for client #6 and 1 med and 4 OTC supplements for client #5 are not recorded on Centrally Stored Medications Records. Licensee failed to ensure meds are logged in CSMRs, which poses a potential health, safety or personal rights risk.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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