Hearts at Millwood Assisted Living.
Hearts at Millwood Assisted Living is Ranked in the top 12% of California memory care with 2 CDSS citations on record; last inspected Apr 2026.
A small home, reviewed on public record.
Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Hearts at Millwood Assisted Living has 2 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
2 deficiencies on record. Each bar is a month with a citation.
Finding distribution
2 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Hearts at Millwood Assisted Living's record and state requirements.
The facility has 1 serious citation on file across all inspections — can you provide your corrective-action plan for the cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The April 8, 2026 inspection cited a deficiency under §87705 or §87706 — can you provide your corrective-action plan for the cited dementia-care requirement, and show families documentation of the remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
1 complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
4 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-04-08Other VisitNo findings
Plain-language summary
On April 8, 2026, a pre-licensing inspection visit was conducted at this facility while it was preparing to open or change its operations. The inspector met with the administrator and found no violations during the inspection.
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On 04/08/2026, Licensing program Analyst (LPA) Jaime Vado conducted an announced prelicensing inspection visit. LPA met with Administrator/Licensee Sopiha Chen and explained the purpose of today’s visit. Currently there are 6 residents and 3 staff present. One of which is the administrator. LPA conducted a prelicensing inspection on this day in regards to CHOW. No citations issued. Report reviewed and a copy is provided to Sohpia Chen.
2026-02-03Other VisitNo findings
Plain-language summary
On February 3, 2026, a state inspector made an unannounced visit to observe the facility and check conditions in resident rooms, closets, and storage areas. The inspector found resident rooms properly furnished and families visiting, and confirmed that storage areas above the garage were not being used as living spaces. No violations were found.
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On 02/03/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management - other visit in order to make observations within the facility. LPA met with caregiver Imelda Mendoza and explained the purpose of today's visit. During today's visit, LPA made facility observations. LPA observed resident rooms at random, linen closet and resident supply closet at the end of the hall, and observed the garage including the area above the garage. Resident rooms are in place with required furniture. Families are present visiting residents. The area above the garage is empty with no beds or living accommodations. There are other items that are being stored in this area but it is not being used as a living space and will continue being used for storage. The facility already has a designated staff room located in the main hallway area of the facility close to the resident rooms. Based on observations made this area is not being used for staff accommodations. No citations issued during today's visit. Report is reviewed with caregiver Imelda Mendoza.
2025-06-04Annual Compliance VisitNo findings
Plain-language summary
On June 4, 2025, a state licensing inspector conducted a routine annual inspection of this 8-bedroom facility licensed for seniors age 60 and over, currently serving 5 residents with 2 on hospice care. The inspector found the facility to be in compliance: emergency exits were clear, food and medication storage were secure, bathrooms were clean and safe, smoke and carbon monoxide detectors were functioning, and all resident files and medications were current and accurately documented. No violations were cited.
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On 06/04/2025, Licensing program Analyst (LPA) Jaime Vado conducted an unannounced required - 1 year inspection. LPA met with Administrator Eli Hart Ermitano and explained the purpose of today’s visit. Currently there are 5 residents and 2 staff present. One of which is the administrator. This is a single level facility with 8 bedrooms, 6 are for residents, and two are for staff. One staff room is located at the top of the garage. The facility is licensed for age 60 and over. All may be non-ambulatory. With a hospice waiver for 4 residents. At this time there is 2 resident under hospice care. LPA Vado toured the facility both inside and outside. All outdoor and indoor passageway are free and clear of obstructions for emergency exit routes in case of fire or emergency. Facility's ambient temperature is comfortable for residents and LPA. No pools or bodies of water were observed during today's visit on the premises. LPA observed fresh food supplies and emergency one week of nonperishable and two (2) days of perishable foods as in place. Dry goods/can goods are stored in a cabinet located in the garage. Knives are locked in a drawer adjacent to kitchen sink. Toxic chemicals/cleaning supplies are also observed to be locked in the garage of the facility and below the kitchen sink. Both the washer and dryer are observed as functional. There is are an additional freezer in the garage for resident food supplies. There is also a full refrigerator for staff in the garage. Medications are observed to be locked in a hallway closet. Each resident room observed contained the required furniture as outlined in regulations. All resident room also have a half bathroom with exception of bedroom 5, which has a full bathroom with a walk in shower. There is an additional full bathroom located near the front of the facility adjacent to the kitchen with a walk in shower and shower chairs. Non-skid flooring is present in both walk in showers. Resident bathrooms are observed as clean and in good worker order. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 Facility has functioning smoke detectors within the facility as well as carbon monoxide detectors located in the main hallway. Fire extinguishers are observed with inspection dates of 05/06/2025. Water temperature is tested at 107F in full bathroom adjacent to the kitchen. LPA observed resident linen supplies stored in a hallway closet at the end of the main hallway. LPA inspected the medications and files of 5 residents in care at the facility. Based on review of all resident files, and medications all items are current and logged accurately. 4 staff files are reviewed and they are observed as current. Disaster/fire drill log is reviewed. Disaster drill observed as conducted on 03/27/2025 per training records reviewed. Facility administrator certificate is current expiring 10/20/2026 The following updated forms are requested to be submitted to CCLD by 06/12/2025 : • Copy of updated administrator certificate • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule There are no citations issued on this day. LIC9102 TV is attached. Report is reviewed with administrator Eli Hart and a copy is provided.
2024-06-14Other VisitType B · 2 findings
Plain-language summary
An inspector toured this six-bedroom facility and found that medications, chemicals, and cleaning supplies were stored safely and locked away, carbon monoxide and fire safety systems were in working order, and staff records and criminal clearances were properly reviewed. The facility was asked to provide updated proof of liability insurance by June 28, 2024. Some regulatory deficiencies were noted and are detailed in the full report.
“Based on record review, the licensee did not comply with the section cited above, as 2 residents use half bed rails, but there are no MD orders maintained. This poses a potential health, safety or personal rights risk to persons in care. Clients #4 and #5 are not on hospice and have half bed rails on their beds. There are no MD orders maintained. POC Due Date: 06/28/2024 Plan of Correction 1 2 3 4 MD orders for half bed rails for clients #4 and #5 will be sent to CCLD BY DUE DATE.”
“Based on staff record review, the licensee did not comply with the section cited above, as 2 staff have not received annual 8 hours of medication training, which poses a potential health, safety or personal rights risk to persons in care. Caregivers #1 and #2 received medication training over 12 months ago. They pass medications to residents. POC Due Date: 06/28/2024 Plan of Correction 1 2 3 4 Proof of required 8 hours of continuing medications training for staff #1 and #2 and all other continuing staff will be sent to CCLD BY DUE DATE”
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LPA Audrey Jeung toured facility and grounds. This one level facility consists of 6 private client rooms--4 of which have private half or full bathrooms--2 staff rooms, bath/shower room, living/dining area, kitchen, and attached garage. Three residents currently receive hospice services. There is a detached storage shed in backyard. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable room temperature is maintained, and lighting is sufficient for safety. There is no signal system in place, as facility employs awake overnight staff. Carbon monoxide detector is tested and operable. First-aid kit is maintained and complete. A staff room above 1-car garage has 3 beds and rear room on left side has a bunk bed and half bathroom. The backyard is fenced and accessible by 5 bedrooms with exit doors. Medications are stored in locked hall closet. Chemicals and cleaners are stored in garage and locked detached storage shed. An updated Disaster and Mass Casualty Plan is posted, and copy is given to LPA. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Eli Ermitano is a certified RCFE administrator (x10/24) that oversees facility operations. Client and staff records are reviewed. The following information is requested to be submitted to CCL by 6/28/24: Current proof of liability insurance for $1 million per incident and $3 million in annual aggregate. Deficiencies of the California Code of REgulations, Title 22 are cited on a following page. See also Technical Advisory Notes--3 pages.
4 older inspections from 2021 are not shown in the free view.
4 older inspections from 2021 are not shown in the free view.
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