Millbrae Family Care Home.
Millbrae Family Care Home is Ranked in the top 27% of California memory care with 6 CDSS citations on record; last inspected Jul 2025.
A small home, reviewed on public record.
Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Millbrae Family Care Home has 6 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
6 deficiencies on record. Each bar is a month with a citation.
Finding distribution
6 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Millbrae Family Care Home's record and state requirements.
The July 2025 inspection cited one serious deficiency — can you provide your corrective-action plan for the cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility is cited under Title 22 §87705/§87706 for dementia care — can you provide the written dementia-care program required by §87705?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
One complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to any substantiated findings?
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Every inspection visit, verbatim.
4 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-07-22Annual Compliance VisitNo findings
Plain-language summary
This was a routine annual inspection on August 27, 2024, which found the facility clean and safe overall, with proper storage of medications, cleaning supplies, and kitchen knives, functioning fire safety equipment, and current resident and staff records. The inspector issued one citation and one technical violation (related to forms the facility must submit to the state by July 29, 2025) but did not identify any issues that put residents at immediate risk during the inspection.
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On 08/27/2024, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with administrator Wilma Deguzman. There are currently 5 residents in the facility and one resident is out of the facility with family. This is a single level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. License is approved for 3 hospice residents. There is 1 hospice resident as of today's inspection visit. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. The rear fence of the facility has been replaced and repaired based on observations made. There are no video cameras on site per the administrator. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen drawer adjacent to the stove. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which carries additional food supplies for resident use. First aid kit is observed as complete with required items. Medications are observed to be locked in the kitchen in a lockable cabinet. LPA observed that there are two fire extinguishers in place which are currently within operating range, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating. PPE is observed to be in place stored in a closet within a resident bathroom. Laundry area is also observed as fully operational in the garage. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 08/27/2024. According to administrator they are conducting soon due to facility improvements such as solar and fence repair. Water temperature was measured at 109F. Cleaning supplies are observed to be locked in beneath the kitchen sink and additional toxins and cleaning supplies are observed to be locked in the garage. Continued on next... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all resident rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. Extra resident linen supplies are observed as in place in hallway closets. There are two resident full bathrooms, and a half bath in room 3, all are observed which are in good repair. Shower floors are equipped with non-skid mats. Medications and logs are observed today as current. During today's inspection LPA reviewed 4 resident files which are current and 3 staff files which are current. Administrator certificate is observed as current expiring 05/21/2026 for Wilma De Guzman. The following updated forms are requested to be submitted to CCLD by 07/29/2025 : • Copy of updated administrator certificates as there are more than one administrator • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease Report is reviewed with Wilma and a copy is provided on this day. Citation issued on following LIC80D and Technical Violation on the following LIC9102TV.
2024-08-27Other VisitNo findings
Plain-language summary
During an unannounced annual inspection on August 27, 2024, the facility was found to be clean and safe, with properly stored medications and cleaning supplies, working fire safety equipment, and current resident and staff files. The inspector observed that resident rooms were clean and odor-free, bathrooms were in good repair with safety features, and the kitchen was well-maintained with adequate food supplies. No violations were cited, though the facility was asked to submit updated documentation including administrator certificates and an emergency plan by September 3, 2024.
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On 08/27/2024, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with administrator Wilma Deguzman. There are currently 5 residents in the facility and one resident is out of the facility with family. This is a single level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. License is approved for 3 hospice residents. There is 1 hospice resident as of today's inspection visit. The physical plant was toured inside and outside of the facility to ensure the safety of the clients. There are no video cameras on site per the administrator. LPA observed the facility kitchen which is clean and observed appliances that are in good repair. Knives are stored and locked in in kitchen drawer adjacent to the stove. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which carries additional food supplies for resident use. First aid kit is observed as complete with required items. Medications are observed to be locked in the kitchen in a lockable cabinet. LPA observed that there are two fire extinguishers in place which are currently within operating range, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating. Facility is not equipped with fire sprinklers. PPE is observed to be in place stored in a closet within a resident bathroom. Laundry area is also observed as fully operational in the garage. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 08/27/2024. Water temperature was measured at 107F. Cleaning supplies are observed to be locked in beneath the kitchen sink and additional toxins and cleaning supplies are observed to be locked in the garage. Continued on next... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed all resident rooms and all are observed as clean, free of odors, and contained all the required furniture per regulatory recommendations. Extra resident linen supplies are observed as in place in hallway closets. There are two resident full bathrooms, and a half bath in room 3, all are observed which are in good repair. Shower floors are equipped with non-skid mats. Facility does not handle resident monies. Medications and logs are observed today as current. During today's inspection LPA reviewed 4 resident files which are current and 3 staff files which are current. Administrator certificate is observed as expired on 05/2024 but currently shows as pending online and payment has been received. The following updated forms are requested to be submitted to CCLD by 09/03/2024 : • Copy of updated administrator certificates as there are more than one administrator • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease No citations issued on this day. Report is reviewed with Wilma and a copy is provided on this day.
2023-11-21Annual Compliance VisitType A · 4 findings
Plain-language summary
An annual inspection was conducted on July 12, 2023, during which staff training records and resident medication records were reviewed. The inspection identified deficiencies that are detailed on the following page of the report.
“Based on record review, the licensee did not comply with the section cited above, as one out of 6 residents is bedridden, per MD report, which poses an immediate health, safety or personal rights risk to persons in care. Client #6 is bedridden, per MD report dated 8/2022. Facility maintains fire clearance for 6 Non-ambulatory residents. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Plan of correction to be submitted to CCLD BY DUE DATE”
“Based on staff record review, the licensee did not comply with the section cited above, as 3 out of 3 staff have not received required 4 hours of training on postural supports, restricted health conditions, and hospice care, which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 12/12/2023 Plan of Correction 1 2 3 4 Proof that 3 staff have received 4 hours of training on postural supports, restricted health conditions, and hospice care till be sent to CCLD BY DUE DATE.”
“Based on client records review, the licensee did not comply with the section cited above, as 4 out of 4 clients diagnosed with dementia have MD reports that are more than 1 year old and 3 out of 4 clients diagnosed with dementia have appraisals that are more than 1 year old, which poses a potential health, safety or personal rights risk to persons in care. Clients #1, #2, #3, #5 are diagnosed with dementia, but MD reports are over one year old and appraisals for clients #1, #3, #5 are over one year old. POC Due Date: 12/12/2023 Plan of Correction 1 2 3 4 Updated MD reports and appraisals will be submitted to CCLD BY DUE DATE for above referenced residents who are diagnosed with dementia”
“Based on review of client records and centrally stored medications, the licensee did not comply with the section cited above. All medications for at least 2 residents are not logged on CSMR (LIC622), which poses a potential health, safety or personal rights risk to persons in care. Six RX medications filled in November 2023 and 1 med filled in October 2023 for client #4 are not logged and meds for client #3 and client #5 are not logged since 8/23 and 9/23, respectively. POC Due Date: 12/12/2023 Plan of Correction 1 2 3 4 Plan/proof of corrections to be submitted to CCLD BY DUE DATE, to acknowledge and ensure that medications are logged in CSMR promptly upon receipt.”
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LPA Jeung reviewed staff training records and client records--including medications--to complete annual inspection of 7/12/23. Deficiencies of the California Code of Regulations, Title 22, are cited on a following page.
2023-07-12Complaint InvestigationType B · 2 findings
Plain-language summary
A complaint inspection found no safety hazards in the home's physical layout, storage of medications and chemicals, fire safety equipment, or temperature and lighting conditions. The facility must submit several required administrative documents and insurance proof by late July, and three advisory notes were issued that are available upon request. Client and staff records will be reviewed separately at a later date.
“Based on observation, the licensee did not comply with the section cited above, as wood fence boards, chairs, commodes, building equipment, dresser, are stored in back and side yards. This poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/26/2023 Plan of Correction 1 2 3 4 Back and side yards will be cleared of wood and furnishings. Proof of correction to be submitted to CCLD BY DUE DATE.”
“Based on review of staff records, the licensee did not comply with the section cited above , as 3 out of 7 staff do not have proof of current first-aid training, which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/26/2023 Plan of Correction 1 2 3 4 Proof of current first-aid training for staff #3, #5, #6 will be sent to CCLD BY DUE DATE”
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LPA Audrey Jeung toured facility and grounds. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable room temperature is maintained, and lighting is sufficient for safety. Carbon monoxide detector is tested and operable. First-aid kit is maintained and complete. This facility is one level, with 5 client bedrooms, 2 full bathrooms, 1 half bathroom, kitchen, living/dining room, staff room, and attached 2-car garage, where the washer and dryer and an enclosed room are located; the garage room is used as sleeping room for staff, and has an exit door. Staff room has two beds. The backyard is paved and enclosed by a stone wall in the back and wood fence on the sides. There is a storage shed in backyard. Medications are stored in locked kitchen cabinet and chemicals and cleaners are stored in locked garage cabinet. An updated Disaster and Mass Casualty Plan is posted, and copy is given to LPA. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Julita Andaya and Wilma De Guzman are certified RCFE administrators (x 2/25 & 5/24) that oversee facility operations. Client records and Staff training records will be reviewed at a later date. The following forms are provided and shall be completed and returned to CCL by 7/28/23: • LIC 308 Designation of Administrative Responsibility, including Board resolution • LIC 309 Administrative Organization • LIC 500 Personnel Report • LIC 610 Emergency Disaster Plan (signed and dated) • Infection Control Plan (signed and dated) • Proof of liability insurance for $1 million per incident and $3 million in annual aggregate • Control of property/valid lease agreement Deficiencies of the CA Code of Regulations, Title 22 are cited on a following page. Also, see 3 Advisory Notes issued.
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