StarlynnCare

California · San Mateo

Olivia's Care Home Ii

RCFE · Memory Care

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.

48 West 39th Ave · San Mateo, 94403

Quick facts

Licensed beds6
Memory careYes
Last inspectionJul 2025
Last citationJul 2024
Operated byPrimecare Llc
Map showing location of Olivia's Care Home Ii

Quality snapshot

Updated April 26, 2026

Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.

Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →

Quality grade· click to show how this was calculated

Severity
85th

Weighted citations per bed

Repeats
100th

Repeat deficiencies as share of total

Frequency
77th

Deficiencies per inspection

Tick mark at 50% = peer median · higher percentile = better facility

Olivia's Care Home Ii scores A−. Better than 87% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 15%. Repeats: top 0%. Frequency: 77th percentile.

Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).

Citation severity over time

↓ improving

Weighted severity score per month · 24 months

May 24peer medianApr 26

Weighted score (24mo)

3

Last citation

Jul 24

Finding distribution

1 total · 36 months

Scope × Severity (CMS A–L)

IsolatedPatternWidespreadJKLGHID1EFABCSev 4 · IJSev 3Sev 2Sev 1

View inspections & citations

The rules that apply to this facility

California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.

What dementia-care training must staff complete?Cited Jul 202422 CCR §87705 / HSC §1569.625

Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:

  • 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
  • 8 hours annual dementia in-service — required every year thereafter.
  • Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.

Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.

Ask on tour: Ask how dementia training records are kept — families may request documentation.

How many staff must be on duty overnight?22 CCR §87415

Based on 6 licensed beds:

One qualified staff member must be on call and physically on premises at all times overnight.

Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.

Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.

What health conditions can this facility legally accept or refuse?22 CCR §87612–87615

Restricted — allowed with physician order + care plan

  • Supplemental oxygen
  • Insulin and injectable medications
  • Indwelling or intermittent catheters
  • Colostomy / ileostomy
  • Stage 1 and Stage 2 pressure injuries
  • Wound care (non-complex)
  • Incontinence
  • Contractures

Prohibited — facility must refuse or discharge

  • Stage 3 or Stage 4 pressure injuries
  • Feeding tubes (PEG, NG, or J-tube)
  • Tracheostomies
  • Active MRSA or communicable infections requiring isolation
  • 24-hour skilled nursing needs
  • Total ADL dependence with inability to communicate needs

A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.

Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
  • ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
  • 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
  • 24 hrsAbuse without serious bodily injuryWithin 24 hours
  • Next dayDeath of a residentPhone by next working day; written within 7 days
  • Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
  • WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure

Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).

How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
  1. 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
  2. 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
  3. 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
  4. 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
  5. 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.

See how these rules have been applied to this specific facility:

View state inspection record and citations

State records

California Dept. of Social Services · Community Care Licensing
License number
415601054
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Primecare Llc

Inspections & citations

9

reports on file

7

total deficiencies

3

Type A (actual harm)

1

dementia-care citations

Other visitJuly 9, 2025
No deficiencies

Plain-language summary

On July 9, 2025, state licensing staff conducted an unannounced annual inspection and found the facility in compliance with regulations. The facility's physical plant, safety systems (including fire extinguishers, smoke detectors, and sprinklers), kitchen, medications storage, resident rooms, and staff training records were all current and properly maintained. No violations were cited.

View full inspector notes

On 07/09/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with administrator/licensee Olivia De Guzman and explained the purpose of today's visit. There are 6 residents present and 2 staff. Annual fees are current. This is a single level facility approved for 2 hospice residents and all may be non-amblatory. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the refrigerator. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 05/12/2025, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has fire sprinkler systems through out. PPE and additional food supplies are observed as in place. Laundry area is also observed in the garage as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 04/17/2025. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms at random. All rooms observed are free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. There is a full bathroom with walk in shower area for resident use. Water temperature is tested at 107F in this shower room/full bathroom. Shower floor uses non-skid mat when shower is in use. Resident linen supplies are observed as in place in a hallway closet. Cleaning supplies are also observed as locked in a hallway closet and below kitchen sink. There is a staff room, room #1 where there is an attic that is accessed by pull down ladder. Per licensee and observations were made. There are no beds, or staff residing in the attic space. LPA reviewed 6 resident and 3 sstaff files on this day. Per staff files reviewed all files were current with training and CPR/First Aid. Resident files are current as well. Client medications are inspected and are current/logged in centrally stored medication record. Administrator certificate is observed as current expiring on 06/26/2026. The following updated forms are requested to be submitted to CCLD by 07/16/2025 : • Copy of updated Administrator Certificate • LIC500 Staff Schedule No citation issued on this day. Report is reviewed with Oliva and a copy is provided.

InspectionJuly 9, 2024Type B
1 deficiency

Inspector: Jaime Vado

Plain-language summary

On July 9, 2024, a routine unannounced annual inspection found the facility clean and well-maintained, with proper food storage, medication security, fire safety equipment, and functioning bathrooms and heating systems. One issue was identified: a resident with dementia had not received an updated physician report since April 2019, which poses a potential health and safety risk. The facility was also asked to submit several updated documents by mid-July, including the administrator's current certificate and emergency disaster plan.

View full inspector notes

On 07/09/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with caregivers Alizza and Generoso and explained the purpose of today's visit. There is 2 staff and 6 residents present. Around 10:50am during the visit the administrator/licensee Olivia De Guzman arrived and met with LPA. LPA was allowed entry into the facility. This is a single level facility approved for 2 hospice residents and all may be non-amblatory. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the refrigerator. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There is an additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 05/0/2024, smoke detector/carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has fire sprinkler systems through out. PPE and additional food supplies are observed as in place. Laundry area is also observed in the garage as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 05/23/2024. Water temperature was measured at 107F. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms 2, 5, and 6 all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. Water temperature taken in room 6 is measured at 107F. There is a full bathroom with walk in shower area for resident use. Water temperature is tested at 105F in this shower room/full bathroom. Shower floor uses non-skid mat when shower is in use. Resident linen supplies are observed as in place in a hallway closet. Cleaning supplies are also observed as locked in a hallway closet. There is a staff room, room #1 where there is an attic that is accessed by pull down ladder. Per licensee and observations were made. There are no beds, or staff residing in the attic space. It is now housing resident incontinence supplies. LPA reviewed 2 client files and also reviewed 3 staff files on this day. Per resident files reviewed R2 with dementia does not have an updated physicians report on file. Last report on file is dated 04/05/2019. This poses a potential health and safety risk. Per staff files reviewed all files were current with training and CPR/First Aid. P&I is not handled by the facility. Client medications are inspected and are current/logged in centrally stored medication record. Administrator certificate is observed as current expired on 06/26/2024 but according to the licensee she submitted payment and has the training hours completed. The following updated forms are requested to be submitted to CCLD by 07/16/2024 : • Copy of updated Administrator Certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property Citation issued on this day on the attached. Report is reviewed with Noralee and a copy is provided.

Type BCCR §87705(c)(5)

Regulation

87705(c)(5) - Care of Persons with Dementia (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident’s dementia care needs. This regulation has not been met as evidenced by:

Inspector finding

Based on resident file reviews, LPA observed that R2 does not have a current physicians report on file. The last physician report is dated 04/05/2019. This posese a potential health and safety risk to the resident in care.

InspectionAugust 4, 2022
No deficiencies

Inspector: Audrey Jeung

Plain-language summary

This was a routine administrative update to a prior inspection report from July 2022. The state corrected the deficiency page and provided the updated version to the facility's administrator. No new violations were identified.

View full inspector notes

In order to amend Facility Evaluation Report of 7/25/22, LPA Jeung issued corrected deficiency page--LIC809D. Corrected copy is signed and given to administrator.

Other visitAugust 4, 2022
No deficiencies

Inspector: Audrey Jeung

Plain-language summary

This was a follow-up visit regarding deficiencies found during a 2022 inspection for which the facility had not submitted required corrections. The facility has now implemented daily temperature and symptom checks for staff and residents, but was assessed an additional civil penalty for the delayed submission of documentation.

View full inspector notes

LPA Jeung met with staff and spoke with administrator by phone regarding deficiencies and civil penalties issued on 7/25/22 during annual inspection, for which corrections have not yet been submitted. Per the Facility Evaluation Report issued on 7/25/22, "daily civil penalty of $100/day will accrue until plan of correction is submitted to CCLD and approved by LPA." Administrator Olivia De Guzman overlooked su bmitting proof of correction to LPA. However, LPA observed that daily temperature and COVID symptom checks are logged for staff and residents, starting 7/26/22. See acknowledgement of correction and additional civil penalty assessment--$100 for 7/26/22.

Other visitJuly 25, 2022Type A
3 deficiencies

Inspector: Audrey Jeung

Plain-language summary

An inspector visited this six-bedroom facility and reviewed its operations, safety features, staffing credentials, and infection control practices, finding the facility generally well-maintained with appropriate medication storage, grab bars in bathrooms, and adequate first-aid supplies. The inspector noted that staff did not screen the inspector for COVID upon entry and identified deficiencies in compliance with state regulations that are detailed separately in the report. The facility was asked to submit updated personnel documentation by August 8, 2022.

View full inspector notes

LPA Audrey Jeung toured facility and grounds, consisting of 6 private client bedrooms, each with a half bathroom, and a staff bedroom on the main level, plus 1 common full bathroom. There is an attic that is accessed from staff room by pull down ladder, with 3 rooms and a small room that appears to be an unfinished bathroom. Today, LPA observed that there is a mattress in each of the upstairs rooms; no linens are fitted on mattresses. LPA was not COVID screened by staff upon entry. There is a 2 car garage that is used for storage, and laundry. No accessible bodies of water are present. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 4 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, in addition to health screenings, TB test results, and valid first-aid training. Olivia De Guzman is a certified RCFE administrator (x 6/22) that oversees facility operations. Copies of training certificates for 40 hours is observed, as well as check register which shows payment to CDSS for renewal of administrator certificate. The following updated forms/information are requested to be submitted to CCLD BY 8/8/22: • LIC 500 Personnel Report Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on a following page. Also, see 1 Advisory Note for additional observations.

Type ACCR §87355(e)(1)

Regulation

All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal record exemption as required by the Department

Inspector finding

Based on observation and interview with administrator Olivia De Guzman, the licensee did not comply with the section cited above, as 3 out of 4 on-site staff do not have criminal record clearance and association with facility, which poses an immediate health, safety or personal rights risk to persons in care. Staff #2 and #3 are present in facility with clients, but do not have criminal record clearance nor association to this facility. Administrator stated that they arrived to facility on 7/24…

Type BCCR §87411(f)

Regulation

(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks.  Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after …

Inspector finding

Based on interview with administrator, the licensee did not comply with the section cited above, as 1 out of 2 staff does not have health screening and TB test result on file, which poses a potential health, safety or personal rights risk to persons in care. Staff #1 does not have health screening nor TB test result, but has worked for over one month. POC Due Date: 08/08/2022 Plan of Correction 1 2 3 4 Copy of health screening and TB test result for staff #1 to be sent to CCLD BY DUE DATE

Type BCCR §87468.1(a)

Regulation

Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons.

Inspector finding

Based on observation and interview with administrator, the licensee did not comply with the section cited above, as daily log of staff and clients' COVID signs, symptoms and temperature is not being maintained. The last date that this information was recorded is 3/26/22. This poses a potential health, safety or personal rights risk to persons in care. Civil penalty of $250 is assessed, as this is a repeat violation. Deficiency was cited on 7/30/21 during annual inspection. POC Due Date: 07/2…

ComplaintMay 4, 2022· SubstantiatedType A
1 deficiency

Inspector: Audrey Jeung

Type ACCR §87355(a)

Regulation

CRIMINAL RECORD CLEARANCE The Department shall conduct a criminal record review of all individuals specified in Health and Safety Code section 1569.17 and shall have the authority to approve or deny a facility license, or employment, residence, or presence in the facility, based upon the results of such review.

Inspector finding

Based on the Department's investigation, the presence of staff #1 in facility with client contact posed an immediate health, safety or personal rights risk to clients in care.

ComplaintApril 28, 2022
No deficiencies

Inspector: Audrey Jeung

InspectionAugust 9, 2021
No deficiencies

Inspector: Audrey Jeung

Plain-language summary

A follow-up inspection confirmed that the facility completed corrections required after a previous citation about attic rooms. All personal items and furnishings have been removed from the three attic rooms, which will no longer be used for resident occupancy, and the facility layout has been modified to match its approved design.

View full inspector notes

LPA Jeung inspected attic in response to citation issued on 7/30/21 during annual inspection, and plan of correction submitted on 8/2/21 by administrator that attic rooms have been vacated and will not be used for occupancy. All personal items--including clothing and electronics--and furnishings have been removed from 3 rooms. Mattresses and box springs are stripped and leaning against walls. It is noted that staff room on ground level where attic ladder is accessed has been modified, in that a wall has been removed. It is now consistent with the facility sketch submitted in 2019 upon licensure. Acknowledgement of correction is issued today--1 page.

ComplaintJuly 30, 2021Type A
2 deficiencies

Inspector: Audrey Jeung

Plain-language summary

This was a complaint inspection of a six-bedroom home-based care facility. The inspector found the facility met infection control standards, had appropriate medication storage, adequate first aid supplies, and proper bathroom safety features, but requested updated facility drawings and proof of current liability insurance. The facility's administrator's certification was expired as of June 2022.

View full inspector notes

LPA Audrey Jeung toured facility and grounds, consisting of 6 private client bedrooms, each with a half bathroom, and a staff bedroom on the main level, plus 1 common full bathroom. There is an attic that is accessed from staff room by pull down ladder, with 3 rooms and a small room that appears to be an unfinished bathroom. There is a 2 car garage that is used for storage, and laundry. No accessible bodies of water are present. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring, containment strategies, environmental preparation and cleaning. PPE supply is adequate. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable temperature is maintained, and lighting is sufficient for comfort and safety. Toilet and bathing facilities are equipped with grab bars and nonskid flooring material. First-aid kit is inspected and complete. A Disaster and Mass Casualty Plan is posted. There are 6 residents present, and 2 staff. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed, in addition to health screenings, TB test results, and valid first-aid training. Olivia De Guzman is a certified RCFE administrator (x 6/22) that oversees facility operations. The following updated forms/information are requested to be submitted to CCLD BY 8/6/21: • LIC 999 Facility Sketch, including attic • Current liability insurance Deficiencies of the RCFE California Code of Regulations, Title 22, Division 6, Chapter 8 are observed and cited on a following page.

Type ACCR §87203

Regulation

FIRE SAFETY All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic.

Inspector finding

Based on observation, the licensee did not comply with the section cited above, as the attic rooms are used by staff for sleeping, which poses an immediate health, safety or personal rights risk to persons in care. As per fire clearance issued in May 2019, attic can only be used for storage. There are 3 rooms; one has box spring and mattress on floor; the other 2 rooms have mattresses or futon on the floor, and personal items, shoes, clothes hanging on rods and lamps and other items plugged int…

Type BCCR §87468.1

Regulation

PERSONAL RIGHTS (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.

Inspector finding

Based on absence of records documenting staff and clients' Covid signs, symptoms and temperature, the licensee did not comply with the section cited above, which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/06/2021 Plan of Correction 1 2 3 4 Proof of correction to be sent to CCLD BY DUE DATE, which shall include copies of staff and client logs to be used to record daily temperatures and Covid signs and symptoms.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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