Enchanted Garden for Seniors
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
188 Starlite Drive · San Mateo, 94402
Quick facts
Quality snapshot
Updated April 26, 2026Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity57thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency30thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Enchanted Garden for Seniors scores B−. Better than 62% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 57th percentile. Repeats: top 0%. Frequency: 30th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
25
Last citation
Jun 25
Finding distribution
6 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What dementia-care training must staff complete?Cited Jul 202422 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600704
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Giusto Jr., Jack & Giusto, Ferlene
Inspections & citations
2
reports on file
6
total deficiencies
1
Type A (actual harm)
1
dementia-care citations
InspectionJune 24, 2025Type A4 deficiencies
Plain-language summary
This was a routine inspection of a small five-bedroom memory care facility. The inspector found the home clean and safe, with medications and hazardous materials properly stored, appropriate lighting and temperature, working safety detectors, and a complete first-aid kit; however, the facility must provide updated liability insurance documentation and complete required hospice care plans for the two residents currently receiving hospice services.
View full inspector notes
LPA Audrey Jeung toured facility and grounds. This one level facility consists of 5 client rooms--all of which have private half bathrooms and exits--a staff room with one bed, bath/shower room, living and dining rooms, kitchen, and attached 1 car garage. Two residents currently receive hospice services. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable room temperature is maintained, and lighting is sufficient for safety. Carbon monoxide detector is tested and operable. First-aid kit is maintained and complete. Medications are stored in locked cabinet in dining room. Chemicals and cleaners are stored in garage and locked kitchen cabinet. The backyard is fenced and gated; all bedrooms access wood ramp. Client and staff records are reviewed. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Training records and medications may be reviewed at a later date. Ferlene Giusto is a certified RCFE administrator (x 7/25) that oversees facility operations. The following information is provided to LPA today: - updated Personnel Report (LIC500) Proof of current liability insurance to be sent to CCLD BY 7/8/25. Deficiencies of the California Code of REgulations, Title 22 are cited on a following pages. See page TWO for Hospice Care Plan requirements. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 HOSPICE CARE OF TERMINALLY ILL RESIDENTS A current and complete hospice care plan shall be maintained in the facility for each hospice resident and include the following: (1) The name, office address, business telephone number, and 24-hour emergency telephone number of the hospice agency and the resident's physician. (2) A description of the services to be provided in the facility by the hospice agency including but not limited to the type and frequency of services to be provided. (3) Designation of the resident's primary contact person at the hospice agency, and resident's primary and alternate care giver at the facility. (4) A description of the area of licensee’s responsibility for implementing the plan including, but not limited to, facility staff duties; record keeping; and communication with the hospice agency, resident’s physician, and the resident’s responsible person(s), if any. This description shall include the type and frequency of the tasks to be performed by the facility. (A) The plan shall specify all procedures to be implemented by the licensee regarding the storage and handling of medications or other substances, and the maintenance and use of medical supplies, equipment, or appliances. (B) The plan shall specify, by name or job function, the licensed health care professional on the hospice agency staff who will control and supervise the storage and administration of all controlled drugs (Schedule II - V) for the hospice client. Facility staff can assist hospice residents with self-medications without hospice personnel being present. (C) The plan shall neither require nor recommend that the licensee or any facility personnel other than a physician or appropriately skilled professional implement any health care procedure which may legally be provided only by a physician or appropriately skilled professional. (5) A description of all hospice services to be provided or arranged in the facility by persons other than the licensee, facility personnel, or the hospice agency including, but not limited to, clergy and the resident's family members and friends. (6) Identification of the training needed, which staff members need this training, and who will provide the training relating to the licensee’s responsibilities for implementation of the hospice care plan. (A) The training shall include but not be limited to typical needs of hospice patients, such as turning and incontinence care to prevent skin breakdown, hydration, and infection control. (B) The hospice agency will provide training specific to the current and ongoing needs of the individual resident receiving hospice care and that training must be completed before hospice care to the resident begins. (7) Any other information deemed necessary by the Department to ensure that the terminally ill resident’s needs for health care, personal care, and supervision are met.
Regulation
CRIMINAL RECORD CLEARANCE A licensee ...may request a transfer of a criminal record clearance from one state licensed facility to another...state licensed facility by providing the following... to the Dept: signed ... LIC 9182, a copy of the individual's driver's license, or valid ID card issued by the DMV or valid photo
Inspector finding
ID issued by another state or the U.S. government if the individual is not a CA resident. This requirement is not met, as 3 out of 15 staff do not have criminal record clearance associated to facility. Criminal record clearances for Staff #1, #2, #3 must be transferrred to this facility.
Regulation
REAPPRAISALS The pre-admission appraisa... shall be updated in writing as frequently as necessary or once every 12 months...to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate.
Inspector finding
This requirement is not met, as appraisals for clients #3 and #4--who are diagnosed with dementia--are dated more than 12 months ago. Licensee failed to ensure that appraisals are completed annually, which poses a potential health, safety or personal rights risk to clients in care.
Regulation
POSTURAL SUPPORTS A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order.
Inspector finding
This requirement is not met, as there are no MD orders maintained for clients #3 and #5, who have half bed rails. This poses a potential health, safety or personal rights risk to clients in care.
Regulation
HOSPICE CARE See Page 2 for regulation . This requirement was not met, as ANX hospice care plan for client #1 is incomplete. Licensee failed to ensure that complete hospice care plans are maintained, which poses a potential health, safety or presonal rights risk.
InspectionJuly 11, 2024Type B2 deficiencies
Inspector: Audrey Jeung
Plain-language summary
This was a routine inspection of a five-bedroom memory care home with four residents currently receiving hospice services. The facility met standards for medication storage, safety hazards, first aid, temperature, lighting, and background clearances, and the administrator holds current certification. The inspector noted some deficiencies in regulations (detailed separately) and provided technical guidance to the facility.
View full inspector notes
LPA Audrey Jeung toured facility and grounds. This one level facility consists of 5 client rooms--all of which have private half bathrooms and exits--a staff room with one bed, bath/shower room, living and dining rooms, kitchen, and attached 1 car garage. Four residents currently receive hospice services. There are no accessible bodies of water or fire safety hazards observed. Medications, toxins and sharps are stored appropriately and inaccessible to clients, a comfortable room temperature is maintained, and lighting is sufficient for safety. Carbon monoxide detector is tested and operable. First-aid kit is maintained and complete. Medications are stored in locked cabinet in dining room. Chemicals and cleaners are stored in garage and locked kitchen cabinet. The backyard is fenced and gated; all bedrooms access wood ramp. Client and staff records are reviewed. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. Ferlene Giusto is a certified RCFE administrator (x 7/25) that oversees facility operations. The following information is provided to LPA today: - Updated Disaster and Mass Casualty Plan (LIC610E) - Current proof of liability insurance for $1 million per incident and $3 million in annual aggregate - Designation of Facility Responsiblity (LIC308) Deficiencies of the California Code of REgulations, Title 22 are cited on a following page. See also Technical Advisory Notes--5 pages.
Regulation
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (6) Appraisals are conducted on an ongoing basis pursuant to Section 87463, Reappraisals.
Inspector finding
Based on client record review, the licensee did not comply with the section cited above, as clients #1, #4, #6 are diagnosed with dementia, but appraisals are not updated annually. This poses a potential health, safety or personal rights risk to persons in care. Appraisal for client #1 dated 2015, client #4 6/2020, client #6 5/23. POC Due Date: 07/25/2024 Plan of Correction 1 2 3 4 Appraisals for clients #1, #4, #6 will be signed and updated. Copies will be sent to CCLD BY DUE DATE
Regulation
INCIDENTAL MEDICAL CARE All centrally stored medications shall be labeled and maintained in compliance with state and federal laws. No persons other than the dispensing pharmacist shall alter a prescription label.
Inspector finding
Based on observation medications for client #2, the licensee did not comply with the section cited above, as staff write start dates and other iinformation on Rx labels. This poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/25/2024 Plan of Correction 1 2 3 4 Staff will cease writing on Rx labels. Plan/proof of correction to be submitted to CCLD BY DUE DATE.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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