Heritage Place
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
152 24th Avenue · San Mateo, 94403
Quick facts
Quality snapshot
Updated April 26, 2026Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity80thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency82thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Heritage Place scores A−. Better than 87% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 20%. Repeats: top 0%. Frequency: top 18%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
10
Last citation
Jul 24
Finding distribution
1 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What dementia-care training must staff complete?Cited Sep 202222 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 12 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600559
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 12
- Operator
- Heritage Residential Care, Inc.; Almacare Inc
Inspections & citations
4
reports on file
5
total deficiencies
4
Type A (actual harm)
1
dementia-care citations
InspectionAugust 12, 2025No deficiencies
Plain-language summary
During an unannounced preliminary inspection in September 2025, the facility met all requirements with no violations found. The inspector met with the owner and administrator to review the facility's compliance with state regulations before it began operating. The facility was cleared to proceed.
View full inspector notes
On /09/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management - other visit to prelicense the new facility. LPA met with Licensee - Katie Eiseman and administrator Villarose Gratuito. During today's visit LPA conducted a prelicensing inspection and component III. No citations issued. This report is reviewed with licensee and a copy is provided.
InspectionAugust 12, 2025No deficiencies
Plain-language summary
On August 12, 2025, state inspectors conducted an unannounced prelicensing inspection of this facility, which is set up for non-ambulatory residents and can serve up to 6 hospice patients. Inspectors found the physical plant, kitchen, medications storage, fire safety equipment, emergency exits, resident rooms, and staff files all in order, with no violations noted. The facility passed inspection and is ready to receive its license.
View full inspector notes
On 08/12/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced prelicensing inspection. LPA met with administrator Villarose Gratuito and new licensee Katie Eiseman and Thomas Eiseman during today's visit. LPA explained the purpose of today's visit. LPA was allowed entry into the facility. This is a single level facility approved all residents to be non-amblatory and 6 hospice residents. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. There are no hospice residents at this time. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the facility stove. Medications are observed to be locked in a closet with the first aid kit near the dining room. First aid kit is observed as complete with required items. Perishable and non-perishable food items are observed as in place. There are additional refrigerator and freezer in the garage area which also carry additional food supplies. LPA observed that there are multiple fire extinguishers in place inspected 08/2024, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has a full fire sprinkler system through out the facility. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 06/24/2025. Water temperature was measured at 115F in the common full bathroom in the main hallway connecting to the resident rooms. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms numerous resident rooms and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Residents on the the left side of the hallway have shared half baths. Resident linen supplies are observed as in place in the laundry room. Cleaning supplies are also observed as locked inaccessible to residents in care beneath the kitchen sink and garage. There is a staff room connected to the living room. Administrator certificate is observed as expiring April 2026. Files are reviewed for 8 out of 10 residents. All are current. Files for 4 staff are reviewed as well and all are current. Report is reviewed with the administrator and licensee a copy is provided on this day.
Other visitJuly 18, 2024Type A1 deficiency
Inspector: Jaime Vado
Plain-language summary
On July 18, 2024, state licensing conducted a routine unannounced inspection and found the facility clean, well-maintained, and properly equipped with safety features like fire extinguishers, sprinklers, and smoke detectors. However, inspectors identified two safety issues: hot water in a resident bathroom measured 130°F (hot enough to cause burns), and emergency drill documentation was missing or incomplete, with the last documented drill from January 2024. The facility was required to submit updated documentation and received a citation for these findings.
View full inspector notes
On 07/18/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with administrator Villarose Gratuito then later the co-licensee Thomas Eisman arrived and LPA met with him as well. LPA was allowed entry into the facility. This is a single level facility approved all residents to be non-amblatory and 6 hospice residents. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the facility stove. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There are additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 06/21/2023, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has fire sprinkler system through out the facility. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 01/08/202 which can pose a potential health and safety risks for residents and staff in care. Per administrator they have conducted additional drills but the documentation does not reflect this from happening. Water temperature was measured at 130F in a common resident bathroom in the hallway connecting to resident rooms. This temperature poses an immediate health and safety risk to residents in care. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms numerous resident rooms and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. Resident linen supplies are observed as in place. Cleaning supplies are also observed as locked inaccessible to residents in care. There is a staff room connected to the living room. Facility does not handle resident monies. The following updated forms are requested to be submitted to CCLD by 07/25/2024 : • Copy of updated Administrator Certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property Citation issued on this day on the attached LIC809D. Report is reviewed with the administrator and a copy is provided on this day.
Regulation
87303(e)(2) Maintenance and Operation (e)(2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more t…
Inspector finding
Based on physical plant tour and water temperature taken in common hallway bathroom, the water temperature was measured at 130F which poses an immediate health and safety risk to residents in care.
ComplaintSeptember 8, 2022Type A4 deficiencies
Inspector: Komal Charitra
Plain-language summary
On September 8, 2022, inspectors conducted an unannounced infection control inspection and found several safety issues: a staff member was working without required fingerprint clearance, a sharps drawer and cabinet with chemicals were unlocked and accessible to residents, bar soap was in use instead of liquid soap in bathrooms, and there were no hand towels or lids on trash cans. The facility was assessed a $200 civil penalty for the staff clearance violation. The administrator was advised to correct the other issues, including securing hazardous materials and updating bathroom supplies.
View full inspector notes
On September 8, 2022, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual infection control inspection. Upon arrival, LPA observed the COVID-19 signage posted at the front door. LPA met with a staff member (S1), and Administrator, Villarose Gratuito joined shortly thereafter. LPA explained the purpose of the visit. Administrator was able to provide LPA was screening log documentation for staff, residents and visitors. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. Infection control practices are present: entry procedures, and daily monitoring for residents and staff. LPA observed the COVID signage posted throughout the facility. This is a single story with 9 bedrooms (3 shared rooms and 6 private rooms), 4 half-bathrooms, 1 shower room, and 2 full bathrooms. LPA observed all bathrooms in the facility and advised Administrator to throw all bar soaps away and ensure bathrooms are equipped with liquid soap. In addition, LPA did not observe any hand-towels and there were no lids on the trash cans. Hand-washing signage was observed in bathrooms. LPA toured all resident rooms and observed the 3 shared rooms to have beds 6ft apart from each other. LPA toured the kitchen and advised Administrator to switch out hand-towels for paper-towels and disinfectant wipes. LPA observed 2 day perishable and 7 day non-perishable. LPA observed sharps drawer to be unlocked and accessible to residents. LPA toured the garage and observed extra food supply. LPA observed the medications locked an inaccessible to residents. First aid kits was observed to be completed. Washer and dryer in laundry room were in good repair. Cabinet with chemicals was observed to be unlocked and accessible to residents. CONT. to 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Shower room was observed. According to the Administrator, no residents use the shower room. The living room was clear from any tripping hazards. A comfortable temperate at 81 degrees F was maintained. Lighting was sufficient for comfort. It was found during the visit that S1 was not fingerprint cleared and associated to the facility. According to the Administrator, she sent the fingerprint transfer documents to the Licensee, however the Licensee failed to associate S1 prior to working at the facility. This violation results in a civil penalty of $100 per day x 2 days = $200.00 Deficiency of the Residential Care Elderly California Code of Regulations, Title 22, Division 6 is observed and cited on a LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Administrator and a copy is provided with appeals rights. Civil Penalty is also assessed and given during the visit.
Regulation
Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c)
Inspector finding
Based on record review, it was found that S1 is fingerprint cleared however, S1 is not associated to the facility. Facility failed to ensure the S1 is associated prior to working which poses an immediate health and safety risk for residents in care. POC Due Date: 09/09/2022 Plan of Correction 1 2 3 4 Facility Administrator to associate S1 by the end of the day or provide LPA with documents to have S1 associated to the facility. S1 will not work at the facility until associated.
Regulation
87705 Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s)
Inspector finding
Based on observation, facility failed to ensure knives and sharps are locked an inaccessible to residents which poses an immediate health and safety risk to residents in care. POC Due Date: 09/09/2022 Plan of Correction 1 2 3 4 Facility administrator will move knives to a locked cabinet and provide LPA with a photo of locked sharps and knives.
Regulation
87309 Storage Space: (a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Inspector finding
Based on observations, facility failed to ensure chemicals and toxins are locked and stored away and inaccessible to residents which poses an immediate health and safety risk to residents in care. POC Due Date: 09/09/2022 Plan of Correction 1 2 3 4 Facility administrator will lock the cabinet with all toxins and chemicals and provide LPA with photos.
Regulation
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
Inspector finding
Based on observations, facility failed to ensure all bathrooms are equipped with liquid soap, paper towels, and a trash can with a covered lid which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 09/15/2022 Plan of Correction 1 2 3 4 Facility administrator to place paper towels in the bathrooms, remove all bar soaps. Administrator to request covered trash cans from Licensee and will provide LPA photos.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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