California · San Mateo

Heritage Place.

RCFE · Memory Care12 bedsDementia-trained staff(650) 573-9472
Limited Inspection History · fewer than 4 records in 3 years
Peer rank
Top 13% of California memory care
See full peer rank →
Facility · San Mateo
A 12-bed RCFE · Memory Care with one citation on file.
Licensed beds
12
Last inspection
Aug 2025
Last citation
Jul 2024
Operated by
Heritage Residential Care, Inc.; Almacare Inc.
Snapshot

A medium home, reviewed on public record.

Peer Comparison

Compared to 141 California facilities with a similar number of beds.

RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.

Severity rank
81st%
Weighted citations per bed.
peer median
0
100
Repeat rank
Not enough repeat citations
among peers to rank.
Repeat deficiencies as share of total.
Frequency rank
80th%
Deficiencies per inspection.
peer median
0
100

Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.

Save for comparison:
The Record

Citation history, plotted month by month.

1 deficiency on record. Each bar is a month with a citation.

Peer median 4 · dashed
No citation activity in this window.
peer median
Sep 2024as of Aug 2026

Finding distribution

1 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G1
H
I
Sev 2
D
E
F
Sev 1
A
B
C
The Rulebook

The rules that apply to this facility.

State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.

What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
+
Plain language

Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.

Ask on tour

Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?

Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Heritage Place's record and state requirements.

01 /

The facility has 4 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

One complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to any substantiated findings?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

The facility is cited under §87705 or §87706 for dementia care — can you provide the written dementia-care program required by §87705, and explain how the cited deficiency has been remediated?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

Full Inspection Record

Every inspection visit, verbatim.

2 inspections in the public record, most recent first. Plain-language summaries open first — click into any row for the full citation text.

2
reports on file
1
total deficiencies
1
severe (Type A)
2025-08-12
Annual Compliance Visit
No findings

Plain-language summary

On August 12, 2025, state inspectors conducted an unannounced prelicensing inspection of this facility, which is set up for non-ambulatory residents and can serve up to 6 hospice patients. Inspectors found the physical plant, kitchen, medications storage, fire safety equipment, emergency exits, resident rooms, and staff files all in order, with no violations noted. The facility passed inspection and is ready to receive its license.

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Read full citation text
Read raw inspector notes

On 08/12/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced prelicensing inspection. LPA met with administrator Villarose Gratuito and new licensee Katie Eiseman and Thomas Eiseman during today's visit. LPA explained the purpose of today's visit. LPA was allowed entry into the facility. This is a single level facility approved all residents to be non-amblatory and 6 hospice residents. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. There are no hospice residents at this time. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the facility stove. Medications are observed to be locked in a closet with the first aid kit near the dining room. First aid kit is observed as complete with required items. Perishable and non-perishable food items are observed as in place. There are additional refrigerator and freezer in the garage area which also carry additional food supplies. LPA observed that there are multiple fire extinguishers in place inspected 08/2024, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has a full fire sprinkler system through out the facility. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 06/24/2025. Water temperature was measured at 115F in the common full bathroom in the main hallway connecting to the resident rooms. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms numerous resident rooms and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. Residents on the the left side of the hallway have shared half baths. Resident linen supplies are observed as in place in the laundry room. Cleaning supplies are also observed as locked inaccessible to residents in care beneath the kitchen sink and garage. There is a staff room connected to the living room. Administrator certificate is observed as expiring April 2026. Files are reviewed for 8 out of 10 residents. All are current. Files for 4 staff are reviewed as well and all are current. Report is reviewed with the administrator and licensee a copy is provided on this day.

2024-07-18
Other Visit
Type A · 1 finding
Inspector · Jaime Vado

Plain-language summary

On July 18, 2024, state licensing conducted a routine unannounced inspection and found the facility clean, well-maintained, and properly equipped with safety features like fire extinguishers, sprinklers, and smoke detectors. However, inspectors identified two safety issues: hot water in a resident bathroom measured 130°F (hot enough to cause burns), and emergency drill documentation was missing or incomplete, with the last documented drill from January 2024. The facility was required to submit updated documentation and received a citation for these findings.

Read full citation text (1)
Type A22 CCR §87303(e)(2)
Verbatim citation text · 22 CCR §87303(e)(2)

Based on physical plant tour and water temperature taken in common hallway bathroom, the water temperature was measured at 130F which poses an immediate health and safety risk to residents in care.

Read raw inspector notes

On 07/18/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced annual inspection visit. LPA met with administrator Villarose Gratuito then later the co-licensee Thomas Eisman arrived and LPA met with him as well. LPA was allowed entry into the facility. This is a single level facility approved all residents to be non-amblatory and 6 hospice residents. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. LPA observed the facility kitchen which is clean and observed appliances are in good repair. Knives are stored and locked in the kitchen in a drawer adjacent to the facility stove. Medications are observed to be locked in a cabinet adjacent to the refrigerator. Perishable and non-perishable food items are observed as in place. There are additional refrigerator and freezer in the garage area which also carry additional food supplies. First aid kit is observed as complete with required items. LPA observed that there are multiple fire extinguishers in place inspected 06/21/2023, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating/cooling system. The facility has fire sprinkler system through out the facility. PPE and additional food supplies are observed as in place. Laundry area is also observed as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Last emergency/disaster drill was conducted on 01/08/202 which can pose a potential health and safety risks for residents and staff in care. Per administrator they have conducted additional drills but the documentation does not reflect this from happening. Water temperature was measured at 130F in a common resident bathroom in the hallway connecting to resident rooms. This temperature poses an immediate health and safety risk to residents in care. Continued on next page... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 LPA observed rooms numerous resident rooms and all appeared clean, free of odors, and contained all the required furniture per regulatory recommendations. All resident rooms are equipped with half baths. Resident linen supplies are observed as in place. Cleaning supplies are also observed as locked inaccessible to residents in care. There is a staff room connected to the living room. Facility does not handle resident monies. The following updated forms are requested to be submitted to CCLD by 07/25/2024 : • Copy of updated Administrator Certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC400 Affidavit Regarding Client/Resident Cash Resources • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property Citation issued on this day on the attached LIC809D. Report is reviewed with the administrator and a copy is provided on this day.

1 older inspection from 2022 are not shown above.

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