Portola Place.
Portola Place is Ranked in the top 47% of California memory care with 8 CDSS citations on record; last inspected Sep 2025.
A small home, reviewed on public record.
Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Portola Place has 8 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
8 deficiencies on record. Each bar is a month with a citation.
Finding distribution
8 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Portola Place's record and state requirements.
The facility has 5 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The September 2025 inspection cited a deficiency under §87705 or §87706 (dementia care) — can you provide your corrective-action plan for that cited regulatory requirement and show the steps taken to address it?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
California Title 22 §87705 requires a written dementia-care program — can you provide that program document and walk families through how it addresses the specific care needs of residents with cognitive impairment?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
2 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-09-15Annual Compliance VisitType A · 6 findings
Plain-language summary
During a routine inspection on September 15, 2025, inspectors found that a garage refrigerator used for resident food storage was dirty with expired items inside, food was stored in improper containers, and vegetables and fruits were left uncovered—creating food safety concerns. The inspector also noted that one resident's physician records were not current and that a common hand towel was being used in the bathroom, which can spread illness. The facility's safety equipment, resident rooms, and staff files were in order, though the facility must submit updated documentation including an emergency disaster plan by September 22, 2025.
“Based on facility observations made during water temperature testing, LPA found that the water temperature in the common bathroom for the facility, the water temerature was tested at 121F and increasing. This poses an immediate health and safety risk to residents in care.”
“Based on observations made of the facility refrigerators, LPA observed uncovered fresh foods such as cantalope, celery, onions, and other fresh vegetables were not covered appropriately. This poses an immediate health and safety risk to residents in care.”
“Based on facility ovservations made, LPA Vado found medications from a prefious resident was not destroyed properly and was being stored in the facility's refrigerator in the main kitchen. This poses an immediate health and safety risk to residents in care.”
“Based on resident files reviewed, R1's last doctor visit notated on the physician's report is 06/03/2024, which does not meet the annual routine medial visit as outlined in this regulation. This poses an immediate heatlh and safety risk to residents in care.”
“Based on observations made of the items in the facility refrigerator in the main kitchen, LPA found several expired items such as milk, barbecue sauce, and other items with past best use by dates. Additionally, LPA observed vegetable with mold and the reusing of containters that were for miso dressing and potato salad to store other food items hat were not originally in those containers. This poses an immediate health and safety risk to residents in care.”
“Based on obseravtions made of the refrigerator in the main kitchen, LPA found that the shelves, storage drawers, and storage areas of the refrigerator as dirty, sticky, and needed to be cleaned. This poses as a potential health and safety risk for residents in care.”
Read raw inspector notesClose inspector notes
On 09/15/2025, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with the licensee Armand Atienza and explained the purpose of today's visit. There are 2 caregivers in the facility and 4 residents present. This is a two level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. License is approved for 3 hospice residents. There are 2 hospice residents as of today's inspection visit. The second level of the facility is occupied by private renters. The access door to the second floor is secured so those renters cannot enter the facility. There is a separate entrance for that second floor unit located near the garage of the facility. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. There are no video cameras on site per the caregivers. LPA observed the facility kitchen which is in good repair. Knives are stored and locked per observation made. Perishable and non-perishable food supply in place. There is an additional refrigerator/ freezer in the garage area which carries additional food supplies for resident use. Refrigerator was observed to not meet regulatory standard in terms of cleanliness. Storage shelves and drawers were observed to be sticky and dirty, sticky, needing to be cleaned. Expired food items were observed such as sauces and milk were observed. Also it was observed the facility used of other food containers to store foods that were not intended to be in those containers that were originally for miso dressing and two containers of potato salads. Uncovered vegetables and fruits were also observed. Also in the garage is the laundry area and where the cleaning supplies are primarily stored. LPA also observed cleaning supplies locked beneath the kitchen sink. Continued on next... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 First aid kit is observed as complete with required items stored in the kitchen of the facility. Medications are observed to be locked in the kitchen in a kitchen cabinet adjacent to the refrigerator. LPA observed at least one fire extinguisher in place which are currently within operating range, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating. Inspection tag for the extinguisher indicates it was checked on 07/18/2025. Facility is not equipped with fire sprinklers. LPA also observed fire pull stations in the rear and front of the facility. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature is measured at 121F and increasing during today's inspection. The temperature was adjusted during today's visit and is remeasured at 105F. Also observed in the bathroom is a common hand towel for resident use to use for drying of hands. LPA provided advisory notice that such should not be in place for resident use in order to prevent the spread of illness and other reasons. Linen supplies are observed as in place in a hallway closet. LPA observed all resident rooms as clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident bathrooms are observed as clean and in good worker order. Shower floor is equipped with non-skid mat for resident use. Medications and logs are observed today as current. During today's inspection LPA reviewed 4 resident files. R1 physician's report is not current to within one year and has a dementia diagnosis and there was no other evidence on file reflecting an annual medical visit being conducted but was informed that R1 did have a medical visit and will submit evidence of the visit. Staff files are reviewed and are current. Administrator certificate is observed to be current expiring 06/16/2026. The following updated forms are requested to be submitted to CCLD by 09/22/2025 : • Copy of updated administrator certificate • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule Report is reviewed with Armand and a copy of the report is provided. Citations are issued on this day on the attached LIC809D pages.
2024-09-23Annual Compliance VisitType A · 2 findings
Plain-language summary
During an unannounced annual inspection on September 23, 2024, inspectors found that water temperature in the facility reached 123 degrees Fahrenheit, which poses a burn risk to residents, and that two residents with dementia diagnoses did not have current physician reports (required within one year), which also poses a health and safety risk. Inspectors also noted sticky and dirty flooring in some areas, a broken bathroom shelf resting on the toilet, use of a shared hand towel instead of individual towels, and an expired administrator certificate. The facility was asked to submit updated documentation and certificates by September 30, 2024, and violations were cited.
“Based on facility observations made during water temperature testing, LPA found that the water temperature in the common bathroom for the facility, the water temerature was tested at 123F and increasing. This poses an immediate health and safety risk to residents in care.”
“Based on records reviewed, LPA observed that the physician's report for R1 is not current. Residents with dementia require a new physicians report annually. This poses an immediate health and safety risk to resident in care.”
Read raw inspector notesClose inspector notes
On 09/23/2024, Licensing Program Analyst (LPA) Vado Jaime Vado conducted an unannounced annual required inspection visit. LPA met with caregivers Tracy Byrne and Jeremiah Ricarto. LPA spoke to the licensee Armand Atienza via telephone during today's inspection. LPA explained the purpose of today's visit to the caregivers present. There are 2 caregivers in the facility and 6 residents present. This is a two level facility licensed for residents age range of 60 years and over all of which may be non-ambulatory. License is approved for 3 hospice residents. There are no hospice residents as of today's inspection visit. The second level of the facility is occupied by private renters. There is no access from the second floor into the facility. There is a separate entrance for that second floor unit located near the garage of the facility. The physical plant was toured inside and outside of the facility to ensure the safety of the residents. The floors of the facility are observed to be sticky to foot wear making an audible sticking sound through out. LPA observed spots and areas around the bathroom and resident rooms where the flooring appear to be dirty in some areas with visible marks and debris. There are no video cameras on site per the caregivers. LPA observed the facility kitchen which is in good repair. Knives are stored and locked per observation made. Perishable and non-perishable food supply in place. There is an additional refrigerator/ freezer in the garage area which carries additional food supplies for resident use. Also in the garage is the laundry area and where the cleaning supplies are primarily stored. LPA also observed cleaning supplies locked beneath the kitchen sink. First aid kit is observed as complete with required items stored in the kitchen of the facility. Medications are observed to be locked in the kitchen in a kitchen cabinet adjacent to the refrigerator. LPA observed at least one fire extinguisher in place which are currently within operating range, smoke detector, carbon monoxide detectors are observed in place through out the facility, and central heating. Continued on next... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 Facility is not equipped with fire sprinklers. LPA also observed fire pull stations in the rear and front of the facility. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Water temperature is measured at 123F and increasing during today's inspection. This poses an immediate health and safety risk to resident in care. Also observed in the bathroom is a common hand towel for resident use to use for drying of hands. LPA provided advisory notice that such should not be in place for resident use in order to prevent the spread of illness and other reasons. Linen supplies are observed as in place in a hallway closet. LPA observed all resident rooms as clean, free of odors, and contained all the required furniture per regulatory recommendations. Resident bathrooms are observed as clean and in good worker order. LPA did observe in a resident's half bath in their room a shelf above the toilet that is broken off the wall and resting on top of the toilet. Shower floor is equipped with non-skid mat for resident use. Facility does not handle resident monies. Medications and logs are observed today as current. During today's inspection LPA reviewed 6 resident files. R1 and R4 physician's report is not current to within one year and has a dementia diagnosis. This poses an immediate health and safety risk to the resident in care. Staff files are reviewed and are current. Administrator certificate is observed as expired as of 06/15/2024. LPA is requesting an updated copy to be sent to the Department for review. The following updated forms are requested to be submitted to CCLD by 09/30/2024 : • Copy of all updated administrator certificates • Copy of facility's liability insurance • LIC308 Designation of responsible staff person • LIC610E Emergency Disaster Plan • LIC500 Staff Schedule • Copy of control of property or copy of lease Citations are issued on this day on the attached LIC809D pages. Technical violations and Technical Assistance also provided on this day on the attached LIC9102 forms. Report is reviewed with Jeremiah and Tracy and a copy of report is provided.
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