Muriel's Residential Facility.
Muriel's Residential Facility is Ranked in the top 50% of California memory care with 14 CDSS citations on record; last inspected Feb 2026.
Small Memory Care Home in Fremont's Mission San Jose Area, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Muriel's Residential Facility has 14 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
14 deficiencies on record. Each bar is a month with a citation.
Finding distribution
14 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Muriel's Residential Facility's record and state requirements.
The facility has received 3 Type A citations indicating actual harm to residents — what were the specific circumstances of each incident, and what corrective actions were implemented?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
CDSS cited the facility under §87705 or §87706 for dementia care requirements — what was the nature of that citation, and how has the facility addressed compliance since?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
With 14 total deficiencies across 3 inspections, what systemic changes has the facility made to reduce the rate of citations, particularly for the 11 Type B deficiencies?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
3 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-02-24Annual Compliance VisitType A · 4 findings
Plain-language summary
During a routine annual inspection on February 24, 2026, inspectors found the facility generally well-maintained with adequate lighting, temperature control, working safety equipment, and proper staffing qualifications, but identified four violations: scissors were left unlocked in a kitchen drawer, both showers were soiled, resident files were incomplete and missing required care plans, and two residents' as-needed medications were not available or lacked doctor's orders. The facility was given until March 6, 2026 to submit updated documentation and correct these deficiencies.
“Based on observation, the licensee did not comply with the section cited above by having the shower soiled which poses a potential health risk to persons in care. POC Due Date: 03/06/2026 Plan of Correction 1 2 3 4 The Administrator agrees to clean the shower and send proof to CCLD by POC date.”
“Based on record review and observation, the licensee did not comply with the section cited above by not having R4’s complete file and all the residents’ Appraisal Needs and Services Plan (LIC625) which poses a potential safety risk to persons in care. POC Due Date: 03/06/2026 Plan of Correction 1 2 3 4 By POC date, the Administrator agrees to have R4’s file completed and obtain the residents’ LIC625 and send it to CCLD.”
“Based on observation and interview, the licensee did not comply with the section cited above by not having PRN medication in the facility for R1 and R4 and a doctor's order for one of R4's PRN medication which poses a potential safety risk to persons in care. POC Due Date: 03/06/2026 Plan of Correction 1 2 3 4 By POC date, the Administrator agrees to obtain the PRN medications and doctor's order. Proof of correction will be sent to CCLD.”
“Based on observation, the licensee did not comply with the section cited above by having scissors unlocked in the kitchen drawer which posed an immediate safety risk to persons in care. POC Due Date: 02/25/2026 Plan of Correction 1 2 3 4 Staff locked the item during the visit. Deficiency cleared.”
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On 02/24/2026 at 9:40 AM, Licensing Program Analyst (LPA) P. Manalo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Irene Jenkins, and explained the purpose of the visit. Administrator certificate is current. LPA toured facility inside and out including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms of which 4 bedrooms are occupied by the residents, and 1 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 68 degrees Fahrenheit. LPA observed lighting in all rooms is adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 107.2 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last purchased on 01/12/2026. First aid kit was observed to be complete. Fire drill was last conducted on 02/04/2026. Liability insurance is effective from 03/03/2025 to 03/03/2026. At 10:30 AM, LPA reviewed 5 residents records. At 10:47 AM, LPA reviewed 3 staff records and 3 of 3 have current first aid training and are associated with the facility. At 11:30 AM, LPA reviewed two samples of residents’ medications. Continue to LIC809-C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809... Updated copies of the following documents were requested for facility file and are to be submitted to CCLD by 03/06/2026 LIC 500 Personnel Report LIC9020 Register of Facility Clients/ Residents Liability Insurance THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 10:04 AM, LPA observed scissors unlocked in the kitchen drawer. At 10:22 AM, LPA observed both showers soiled. At 11:51 AM, LPA observed that R4's file is incomplete and all the residents LIC625 (Appraisal Needs and Services Plan). At 12:00 PM, LPA observed R1 and R4’s PRN medication in the facility not available and R4’s doctor’s order for PRN medication missing. The Facility was cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted with Administrator. Appeal Rights and a copy of this report provided.
2025-02-27Annual Compliance VisitType A · 5 findings
Plain-language summary
A routine annual inspection on February 27, 2025 found that the facility's physical environment—including lighting, temperature, safety equipment, grab bars, and food storage—met standards, but inspectors identified four violations: a screw locking the backyard gate (resulting in a $500 penalty), a wall dividing the staff room, staff using a resident's bathroom as a passageway, and two residents with bed rails installed without a doctor's order. The facility was also cited for an expired administrator certificate and was asked to submit updated documentation by March 13, 2025.
“Based on observation, the licensee did not comply with the section cited above in having a screw locking the side gate where the ramp leads to which poses an immediate health and safety risk to persons in care. POC Due Date: 02/28/2025 Plan of Correction 1 2 3 4 Staff removed the screw during the visit. Deficiency is cleared. Civil penalty of $500 is being assessed.”
“Based on observation, the licensee did not comply with the section cited above in having a wall separating the staff room which poses a potential health and safety risk to persons in care. POC Due Date: 03/13/2025 Plan of Correction 1 2 3 4 Staff will communicate with the Licensee/ Administrator about the Plan of Correction and send the plan to CCLD within the week.”
“Based on record review, the licensee did not comply with the section cited above by not having a doctor's order for R1 and R3 which poses a potential health and safety risk to persons in care. POC Due Date: 03/13/2025 Plan of Correction 1 2 3 4 Staff agrees to speak to the resident's family to obtain doctor's order for the half bed rail and send proof to CCLD by POC date.”
“Based on observation, the licensee did not comply with the section cited above in having the staff use resident's room as the passageway to the bathroom which poses a potential health and safety risk to persons in care. POC Due Date: 03/13/2025 Plan of Correction 1 2 3 4 Staff agrees to self certify that they have read the regulation and send proof to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above in having an administrator certificate that expired in 2022 which poses a potential health and safety risk to persons in care. POC Due Date: 03/13/2025 Plan of Correction 1 2 3 4 Administrator agrees to provide documents and send proof of the Administrator certificate pending to CCLD by POC date.”
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On 02/27/2025 at 11:20 AM, Licensing Program Analyst (LPA) P. Manalo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Care Staff, Trifina De Leon and explained the purpose of the visit. The Administrator was unable to come today and gave authorization on the phone for staff to sign. The facility’s fire clearance was approved for six (6) non-ambulatory and two (2) hospice waiver. LPA toured facility with staff inside and out including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 4 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 74 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature was measured at 107.9 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last purchased on 11/27/2024. Emergency Disaster Plan was last posted on 02/02/2024. First aid kit was observed to be complete. Fire Drill was last conducted on 01/03/2025. At 12:34 PM, LPA reviewed 5 residents records. At 1:00 PM, LPA reviewed 5 staff records and associated to the facility. At 2:00 PM, LPA reviewed two sample of resident’s medications. Continue to LIC 809-C... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continue from LIC809... Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 03/13/2025: LIC 308 Designation of Administrative Responsibility LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Liability Insurance Current Administrator’s Certificate THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 11:44 AM, LPA a screw locking the side gate in which the ramp leads in the backyard. Staff stated that they lock it for resident safety. Civil Penalty of $500 is assessed. At 12:05 PM, LPA observed a wall dividing the staff room in half. At 12:30 PM, LPA observed that staff uses the bathroom and as a passageway in R1 and R4's room. Staff stated that they are using the bathroom. At 3:03 PM, LPA observed that R1 and R3 has half bed rail with no doctor's order. At 4:00 PM, LPA observed that the Administrator certificate expired in 2022. The Facility was cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted with Staff. Appeal Rights and a copy of this report provided.
2024-02-15Annual Compliance VisitType A · 5 findings
Plain-language summary
On February 15, 2024, inspectors conducted a routine annual inspection of this five-bedroom facility and found several deficiencies: no staff members were CPR trained, knives were stored in an unlocked cabinet under the kitchen sink, the facility did not maintain adequate food supplies, tools and equipment were left unsecured in the backyard, and medication records were not being kept in residents' files. The facility's physical conditions including temperature, lighting, grab bars, and safety equipment were adequate, and all resident records were current and complete.
“Based on LPAs observation, the licensee did not comply with the section cited above in having knives inaccessible to residents with dementia which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 02/16/2024 Plan of Correction 1 2 3 4 Administrator changed locked during visit. Deficiency cleared”
“Based on LPAs observation , the licensee did not comply with the section cited above in not maintaining a record of each dose of medication in the resident's record which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/22/2024 Plan of Correction 1 2 3 4 Administrator agree to record each resident's medication on medical administration record (MAR) for the month of February and submit a copy to CCLD by POC date.”
“Based on LPAs observation, the licensee did not comply with the section cited above in not providing a supply of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/19/2024 Plan of Correction 1 2 3 4 Administrator agree to purchase food and submit photos and receipts to CCLD by POC date.”
“Based on LPAs observation, the licensee did not comply with the section cited above in not having passageways outdoor (backyard) free of obstruction which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/24/2024 Plan of Correction 1 2 3 4 Administrator agree to provide photos to CCLD by POC date.”
“Based on LPAs observation], the licensee did not comply with the section cited above in not having at least 1 staff CPR trained per shift which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 02/22/2024 Plan of Correction 1 2 3 4 Administrator agree to have at least 1 staff per shift trained in CPR and provide copy of certification to CCLD by the POC date.”
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On 2/15/2024 at 12:00pm, Licensing Program Analysts (LPAs) L. Hall and T. Syess-Gibson conducted an unannounced 1-Year Required inspection. LPAs met with Caregiver Magdalena Lucero, and explained the purpose of the visit. House Manager, Noel Morales, arrived at 12:20pm. Administrator was out-of-the country. LPAs toured the facility with Caregiver including but not limited to bedrooms, bathrooms, kitchen, common area and back yard. The facility consists of five (5) bedrooms and two (2) bathrooms. Staff occupies one (1) bedroom. LPA did not observe any bodies of water. A comfortable temperature is maintained at 71 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 106.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars. Smoke detectors and carbon monoxide were in operating condition during visit. Fire extinguisher was last purchased on 05/13/2023. Emergency disaster plan last updated 2/1/2024. First aid kit was observed to be complete. Five (5) staff records were reviewed. None of the staff are CPR trained. LPAs reviewed all five (5) resident records and they were current and complete. Continued on LIC809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809. LPA requested the following documents to be submitted to CCLD by 2/22/2024. LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan (last page) Liability Insurance Resident roster Administrator certificate Updated facility sketch The following deficiencies were observed: At 12:35pm, LPAs observed during record review none of the staff were CPR trained. At 12:45pm, LPAs observed knives in unlocked cabinet underneath kitchen sink. At 12:50pm, LPAs observed 1/4 gallon of milk, 2 apples, 3 oranges, no fresh vegetables. Facility did not have a 7-day supply of non-perishables and 2 day supply of perishables. At 12:35pm, LPAs observed a hoe, portable toilet, and a chair in back yard on right side of house. At 1:20pm, LPAs observed during record review facility is not maintaining a record of each dose of medication in the resident's record Continued on LIC809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809C. The deficiencies were observed (see LIC809D) and cited from the California Code of Regulation, Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. A copy of the appeal rights and this report provided.
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