Willows of Arbor Lakes.

correction orders and document the actions taken to comply in the facility's records. The Department reserves the right to return to the facility at any time should the Department receive a complaint or deem it necessary to ensure the health, safety, and welfare of residents in your care. STATE CORRECTION ORDERS The enclosed State Form documents the state correction orders. MDH documents state licensing correction orders using federal software. Tag numbers are assigned to Minnesota state statutes for Assisted Living Facilities. The assigned tag number appears in the far left column entitled "ID Prefix Tag." The state statute number and the corresponding text of the state statute out of compliance are listed in the "Summary Statement of Deficiencies" column. This column also includes the findings that are in violation of the state statute after the statement, "This MN Requirement is not met as evidenced by . . ." In accordance with Minn. Stat. § 144G.31 Subd. 4, MDH may assess fines based on the level and scope of the violations; h owever, no immediate fines are assessed for this of your facility. The MDH Health Regulation Division (HRD) values your feedback about your experience during the survey and/or investigation process. Please fill out this anonymous provider feedback questionnaire at your convenience at this link: h ttps://forms.office.com/g/Bm5uQEpHVa. Your input is important to us and will enable MDH to improve its processes and communication with providers. If you have any questions regarding the questionnaire, please contact Susan Winkelmann at susan.winkelmann@state.mn.us or call 651-201-5952. An equal opportunity employer. Letter ID: IS7N REVISED 09/13/2021 Willows of Arbor Lakes April 28, 2025 Page 2 You are encouraged to retain this document for your records. It is your responsibility to share the information contained in the letter and state form with your organization’s Governing Body. If you have any questions, please contact me. Sincerely, Renee L. Anderson, Supervisor State Evaluation Team Email: Renee.L.Anderson@state.mn.us Telephone: 651-201-5871 Fax: 1-866-890-9290 KKM PRINTED: 04/28/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 33449 04/09/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 11955 80TH AVENUE NORTH WILLOWS OF ARBOR LAKES MAPLE GROVE, MN 55369 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 *****ATTENTION****** Minnesota Department of Health is documenting the State Correction Orders ASSISTED LIVING PROVIDER LICENSING using federal software. Tag numbers have CORRECTION ORDER been assigned to Minnesota State Statutes for Assisted Living License In accordance with Minnesota Statutes, section Providers. The assigned tag number 144G.08 to 144G.95 this correction order(s) has appears in the far-left column entitled "ID been issued pursuant to a survey. Prefix Tag." The state Statute number and the corresponding text of the state Statute Determination of whether a violation has been out of compliance is listed in the corrected requires compliance with all "Summary Statement of Deficiencies" requirements provided at the Statute number column. This column also includes the indicated below. When Minnesota Statute findings which are in violation of the state contains several items, failure to comply with any requirement after the statement, "This of the items will be considered lack of Minnesota requirement is not met as compliance. evidenced by." Following the surveyors' findings is the Time Period for Correction. INITIAL COMMENTS: SL33449016-0 PLEASE DISREGARD THE HEADING OF THE FOURTH COLUMN WHICH On April 7, 2025, through April 9, 2025, the STATES,"PROVIDER'S PLAN OF initial survey at the above provider, and the FEDERAL DEFICIENCIES ONLY. THIS following correction orders are issued. At the time WILL APPEAR ON EACH PAGE. of the survey, there were thirty-two residents; twenty-eight were receiving services under the THERE IS NO REQUIREMENT TO provider's Assisted Living with Dementia Care SUBMIT A PLAN OF CORRECTION FOR license. VIOLATIONS OF MINNESOTA STATE STATUTES. THE LETTER IN THE LEFT COLUMN IS USED FOR TRACKING PURPOSES AND REFLECTS THE SCOPE AND LEVEL ISSUED PURSUANT TO 144G.31 SUBDIVISION 1-3. 0 950 144G.50 Subd. 3 Designation of representative 0 950 SS=C (a) Before or at the time of execution of an LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 W8L711 If continuation sheet 1 of 6 PRINTED: 04/28/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 33449 04/09/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 11955 80TH AVENUE NORTH WILLOWS OF ARBOR LAKES MAPLE GROVE, MN 55369 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 950 Continued From page 1 0 950 assisted living contract, an assisted living facility must offer the resident the opportunity to identify a designated representative in writing in the contract and must provide the following verbatim notice on a document separate from the contract: "RIGHT TO DESIGNATE A REPRESENTATIVE FOR CERTAIN PURPOSES. You have the right to name anyone as your "Designated Representative." A Designated Representative can assist you, receive certain information and notices about you, including some information related to your health care, and advocate on your behalf. A Designated Representative does not take the place of your guardian, conservator, power of attorney ("attorney-in-fact"), or health care power of attorney ("health care agent"), if applicable." (b) The contract must contain a page or space for the name and contact information of the designated representative and a box the resident must initial if the resident declines to name a designated representative. Notwithstanding subdivision 1, paragraph (f), the resident has the right at any time to add, remove, or change the name and contact information of the designated representative. This MN Requirement is not met as evidenced by: Based on interview and record review, the licensee failed to offer the opportunity to identify a designated representative for two of two residents (R1,R2). This practice resulted in a level one violation (a violation that has not potential to cause more than a minimal impact on the resident and does not STATE FORM 6899 W8L711 If continuation sheet 2 of 6 PRINTED: 04/28/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 33449 04/09/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 11955 80TH AVENUE NORTH WILLOWS OF ARBOR LAKES MAPLE GROVE, MN 55369 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 950 Continued From page 2 0 950 affect health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has potential to affect a large portion or all of the residents). The findings include: R1 R1 started receiving assisted living with dementia services on May 30, 2021. R1's diagnoses included unspecified dementia with behavioral disturbances, diabetes mellitus type 2, chronic kidney disease, and vitamin D deficiency. R1's service plan dated September 29, 2024, indicated R1 received services which included assistance with medication setup, medication administration, activities of daily living, escorts, laundry, housekeeping, toileting, showers, and monthly vital signs. R1's assisted living contract dated April 1, 2023, included a section to identify or to decline a designated representative. The designated representative section was blank and had not been completed. There was also no documentation showing R1 refused to indicate a representative. R2 R2 started receiving assisted living with dementia services on February 8, 2025. R2's diagnoses included, but were not limited to, unspecified dementia without behavioral disturbances, right hip fracture, right femur fracture, and anxiety. STATE FORM 6899 W8L711 If continuation sheet 3 of 6 PRINTED: 04/28/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B.

Finding: Inconclusive Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The alleged perpetrators (AP1 and AP2) abused a resident when they grabbed the resident’s arms during cares, causing bruising. Investigative Findings and Conclusion: The Minnesota Department of Health determined abuse was inconclusive. The resident reported AP1 and AP2 grabbed and twisted her wrists. AP1 and AP2 stated the resident was combative during cares but they did not grab or twist the residents’ arms/ wrists. The resident had discoloration, possible bruising, on her right forearm later that day. It could not be determined how or when the resident received the bruises. The investigator conducted interviews with facility staff members, including nursing staff and unlicensed staff. The investigator contacted the resident’s care manager. The investigation included review of medical records, facility policies and procedures, the facility internal investigation, photographs, staff training, and employee files. An equal opportunity employer. The resident resided in an assisted living memory care unit with diagnoses including vascular dementia. The resident’s service plan included assistance with medications, bathing, dressing, grooming, meals, and safety checks. The resident’s assessment indicated the resident often refused assistance with cares. A facility investigation indicated the resident reported AP1 and AP2 grabbed her wrist and twisted it during cares. The report indicated AP1 and AP2 assisted the resident with toileting after the resident was incontinent. AP1 and AP2 stated the resident was combative during cares and was trying to hit them. AP1 and AP2 stated they held the resident’s hand to prevent her from hitting them. Both staff members denied twisting the resident’s wrist and/ or twisting them. During an interview, the facility nurse stated the resident often refused staff assistance with cares. The nurse stated the resident’s care manager reported to her the resident had an odor and the nurse asked one of the caregivers to assist the resident with toileting. Later in the day, AP1 came to the nurse’s office and reported she was able to clean the resident, but the resident was combative during toileting because she did not want assistance. AP1 told the nurse the resident had been grabbing her and AP2’s clothes and hair and was trying to hit them. The nurse stated when she was speaking with AP1, the resident came into the office and told the nurse, “The girls roughed me up.” The nurse asked the resident what happened, and the resident said, “them girls made me get dressed.” The nurse stated she spoke to the resident’s care manager and the care manager reported the resident told her staff squeezed and twisted the resident’s arm. The nurse stated she immediately went to look at the residents’ arms and she did not see any bruising on the resident’s arms. The nurse stated the resident’s arms appeared to have frail, dry skin. The nurse stated she took pictures of the resident’s arms. Photos of the resident’s right arm indicated two areas of red discoloration, one on the middle forearm and one higher up on the inner right forearm. No bruising was observed on the residents left arm. During an interview, AP1 stated herself and AP2 were assisting the resident after an incontinent episode. AP1 stated the resident allowed them to assist her to the bathroom, but once they got into the bathroom the resident started swearing, hitting out, and pulling on their clothes. The resident grabbed on to AP2’s shirt. AP1 denied she or AP2 grabbed the resident’s hands or arms. In an interview, AP2 stated AP1 asked for assistance to toilet the resident. AP2 stated the resident went willingly with them to the bathroom, but once they got to the bathroom the resident grabbed AP2’s shirt in her hands and held onto her tight. The resident was standing with her pants down while AP1 wiped her backside. The resident continued to grab AP2’s shirt in several places. AP2 stated she was attempting to talk with and console the resident while she was being cleaned. AP2 denied grabbing the resident’s hands, arms, or wrists. In conclusion, the Minnesota Department of Health determined abuse was inconclusive. Inconclusive: Minnesota Statutes, section 626.5572, Subdivision 11. "Inconclusive" means there is less than a preponderance of evidence to show that maltreatment did or did not occur. Abuse: Minnesota Statutes section 626.5572, subdivision 2. "Abuse" means: (a) An act against a vulnerable adult that constitutes a violation of, an attempt to violate, or aiding and abetting a violation of: (1) assault in the first through fifth degrees as defined in sections 609.221 to 609.224; (2) the use of drugs to injure or facilitate crime as defined in section 609.235; (3) the solicitation, inducement, and promotion of prostitution as defined in section 609.322; and (4) criminal sexual conduct in the first through fifth degrees as defined in sections 609.342 to 609.3451. A violation includes any action that meets the elements of the crime, regardless of whether there is a criminal proceeding or conviction. (b) Conduct which is not an accident or therapeutic conduct as defined in this section, which produces or could reasonably be expected to produce physical pain or injury or emotional distress including, but not limited to, the following: (1) hitting, slapping, kicking, pinching, biting, or corporal punishment of a vulnerable adult; (2) use of repeated or malicious oral, written, or gestured language toward a vulnerable adult or the treatment of a vulnerable adult which would be considered by a reasonable person to be disparaging, derogatory, humiliating, harassing, or threatening; Vulnerable Adult interviewed: Yes Family/Responsible Party interviewed: Yes Alleged Perpetrator interviewed: Yes Action taken by facility: The facility provided education with staff on vulnerable adults and dementia care. Action taken by the Minnesota Department of Health: No further action taken at this time. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities PRINTED: 09/05/2023 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 33449 08/08/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 11955 80TH AVENUE NORTH WILLOWS OF ARBOR LAKES MAPLE GROVE, MN 55369 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 On August 8, 2023, the Minnesota Department of Health initiated an investigation of complaint #HL334494123C/#HL334497488M. No correction orders are issued. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 IRSU11 If continuation sheet 1 of 1