Shannen Guest Home.
Shannen Guest Home is Ranked in the bottom 12% on citation frequency among California peers with 15 CDSS citations on record; last inspected Oct 2025.
6-Bed Memory Care Home in Livermore's Running Hills Area, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Shannen Guest Home has 15 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
15 deficiencies on record. Each bar is a month with a citation.
Finding distribution
15 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Shannen Guest Home's record and state requirements.
This facility has 6 Type A deficiencies on record, meaning actual harm to residents was documented — what were the specific circumstances of each citation, and what corrective actions were implemented?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility has been cited twice under §87705 or §87706 for dementia-care requirements — what were those specific violations, and how has the facility changed its dementia-care practices in response?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
With 16 total deficiencies across 4 inspections for a 6-bed home, what systemic changes has operator Diosdado De Luna made to prevent recurring compliance issues?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
3 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-10-03Annual Compliance VisitType A · 2 findings
Plain-language summary
On October 3, 2025, a state inspector conducted the facility's required annual inspection and found that three residents did not have current care plans on file, and that hot water in one bathroom measured 133.7 degrees, exceeding the safe temperature limit. The facility otherwise met requirements for safety equipment, food supplies, staff clearances, and first aid readiness. The facility was cited for these deficiencies and has the right to appeal.
“Based on record review, the licensee did not comply with the section cited above not having current appraisal needs and service plans completed for three residents which poses a potential health and safety risk to persons in care. POC Due Date: 10/27/2025 Plan of Correction 1 2 3 4 Administrator has agreed to obtain current signed appraisal needs and service plan for (R2, R3, R5) and submit copies to CCLD by POC date.”
“Based on observation, the licensee did not comply with the section cited above by having hot water measured at 133.7 degrees F which poses an immediate health and safety risk to persons in care. POC Due Date: 10/04/2025 Plan of Correction 1 2 3 4 Administrator has agreed to lower hot water and submit picture proof to CCLD by POC date.”
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On 10/3/2025 at 11:00AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Administrator, Renalyn Williamson and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 6/12/2025. One week of nonperishable and 2-day of perishable food supplies were available. LPA observed grab bars and non-skid mat in the bathroom. First Aid kit is complete. Last disaster drill was conducted on 7/15/2025. LPA reviewed 5 residents and 4 staff files starting at 11:30AM. All staff are fingerprint cleared and associated to the facility. LPA reviewed a sample of resident's medications during inspection. At 12:30PM, LPA observed R2, R3 and R5 does not have current appraisal needs and service plan on file. At 1:30PM, LPA observed hot water measured at 133.7 degrees in the hallway bathroom. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights was provided.
2024-10-23Annual Compliance VisitType A · 6 findings
Plain-language summary
On October 23, 2024, inspectors conducted a routine annual inspection and found several issues that were corrected on the spot: two residents lacked current medical assessments, two residents had full bed rails installed without medical justification (staff removed them during the visit), extra beds were stored in a resident's bedroom (also removed during the visit), insulin medications were not locked in the refrigerator (the administrator ordered a lockbox), and one resident's medication records included a drug without a doctor's order on file. The facility also did not have current First Aid training documentation for four staff members. The inspector provided the facility with a report detailing these violations and information about potential penalties.
“Based on record review, the licensee did not comply with the section cited above by not having current First Aid training for staff which poses a potential health and safety risk to persons in care. POC Due Date: 11/20/2024 Plan of Correction 1 2 3 4 Administrator has agreed to obtain current First Aid training for S1, S2, S3, S4 and submit copies of completion to CCLD by POC date. Civil penalty of $250 is being assessed for a repeat violation.”
“Based on record review, the licensee did not comply with the section cited above by not having current medical assessment for two residents which poses a potential health and safety risk to persons in care. POC Due Date: 11/20/2024 Plan of Correction 1 2 3 4 Administrator has agreed to obtain current medical assessment for R3 and R5 and submit copies to CCLD by POC date. Civil penalty of $250 is being assessed for a repeat violation.”
“Based on observation, the licensee did not comply with the section cited above by having unlocked medications in the refrigerator which poses an immediate health and safety risk to persons in care. POC Due Date: 10/24/2024 Plan of Correction 1 2 3 4 Administrator purchased a lockbox and provided a receipt to LPA during inspection. Deficiency cleared.”
“Based on observation and record review, the licensee did not comply with the section cited above by having full bed rails for residents who are not on hospice care which poses an immediate health and safety risk to persons in care. POC Due Date: 10/24/2024 Plan of Correction 1 2 3 4 Staff removed the full bed rails on R2 and R4's beds during inspection. Deficiency cleared.”
“Based on observation, the licensee did not comply with the section cited above by having facility beds stored in R5's room which poses a potential personal rights violation to persons in care. POC Due Date: 10/24/2024 Plan of Correction 1 2 3 4 Staff removed the two facility beds out of R5's room during inspection. Deficiency cleared.”
“Based on record review, the licensee did not comply with the section cited above by not having a doctor's order for R4's Senna which poses a potential health and safety risk to persons in care. POC Due Date: 11/20/2024 Plan of Correction 1 2 3 4 Administrator has agreed to obtain doctor's order for R4's medication (Senna) and submit the document to CCLD by POC date.”
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On 10/23/2024 at 11:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with caregiver, Gaye Basilio and explained the purpose of the visit. Licensee/ Administrator, Diosdado De Luna arrived an hour later. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 10/7/2024. One week of nonperishable and 2-day of perishable food supplies were available. Hot water temperature was measured at 118.5 degrees F in the hallway bathroom. LPA observed grab bars and non-skid mat in the bathroom. First Aid kit is complete. There was no bodies of water observed. Indoor and outdoor passageways were free of obstruction. Last disaster drill was conducted on 10/15/2024. LPA reviewed 5 residents and 4 staff files starting at 12:00PM. LPA reviewed a sample of resident's medications starting at 3:30PM. LPA interviewed a resident and 2 staff during inspection. At 12:20PM, LPA observed R3 and R5 does not have current medical assessment on file. At 12:30PM, LPA observed R2 and R4 have full bed rails. However, both residents are not receiving hospice care. Staff removed full bed rails during inspection. At 12:53PM, LPA observed two additional facility beds were stored in R5's room. Staff removed the two beds out of R5's room during inspection. At 1:15PM, LPA observed unlocked medications (insulin pens) in the refrigerator. Administrator ordered a lockbox and provided a receipt to LPA during inspection. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 1:45PM, LPA observed staff (S1, S2, S3, S4) does not have current First Aid training completed. At 3:30PM, LPA observed R4's MAR (Medication Administration Records) included PRN medication (Senna 8.6mg). However, facility does not have a doctor's order for R4's Senna. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights was provided.
2023-10-25Annual Compliance VisitType A · 7 findings
Plain-language summary
This was a routine annual inspection on October 25, 2023. Inspectors found that cleaning supplies and gardening tools were left unlocked and accessible, two residents were missing current care plans, one staff member lacked a required chest x-ray on file, three staff members had not completed current CPR training, two staff members were missing annual training, the facility's last disaster drill was from 2021, and a resident was being given a different dose of Tylenol than the doctor ordered while two other prescribed medications were not available in the facility. The facility corrected several issues during the inspection by locking up hazardous materials, scheduling CPR training, obtaining the correct medication dose, and purchasing the missing medications.
“Based on observation, the licensee did not comply with the section cited above by having unlocked cleaning supplies and gardening tools which poses an immediate health and safety risk to persons in care. POC Due Date: 10/26/2023 Plan of Correction 1 2 3 4 Licensee locked up the cleaning supplies and gardening tools during inspection. Deficiency cleared. Civil penalty of $250 is being assessed for a repeat violation.”
“Based on observation and record review, the licensee did not comply with the section cited above not having the correct order for R1's Tylenol and having Senna and Docusate Sodium available to R1 which poses an immediate health and safety risk to persons in care. POC Due Date: 10/26/2023 Plan of Correction 1 2 3 4 Licensee obtained a new order for R1's Tylenol 500mg and purchased Senna and Docusate during inspection. Deficiency cleared.”
“Based on record review, the licensee did not comply with the section cited above by not having chest x-ray results for S1 which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to obtain a copy of S1's chest x-ray and submit a copy to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having at least one staff on duty that has current CPR training which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has scheduled the CPR training for staff on 11/1/2023. Licensee will submit certification of completion to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having current annual training which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to obtain annual training for S2 and S3. Licensee will submit training documents to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not conducting disaster drill every 3 months which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to conduct a disaster drill and submit disaster drill document to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above by not having current needs and service plan for R2 and R3 which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to obtain current needs and service plans for R2 and R3. Licensee will submit copies of the needs and service plans to CCLD by POC date.”
Read raw inspector notesClose inspector notes
On 10/25/2023 at 12:10PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with caregiver, Gaye Basilio and explained the purpose of the visit. Licensee/ Administrator, Diosdado De Luna arrived 15 minutes later. The facility’s fire clearance was approved for 5 non-ambulatory residents and 1 bedridden resident of which 1 residents maybe under hospice care. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full. One week of nonperishable and 2-day of perishable food supplies were available. Medications were locked in a cabinet. Hot water temperature was measured at 120 degrees F in the hallway bathroom. LPA observed grab bars and non-skid mat in the bathroom. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. First Aid kit is complete. LPA reviewed 3 resident and 3 staff files starting at 12:55PM. LPA reviewed a sample of resident's medications starting at 2:30PM. LPA interviewed 2 residents and 2 staff at 2:55PM. At 12:25PM, LPA observed unlocked cleaning supplies in the hallway closet and unlocked gardening tools in the backyard. Licensee locked up the cleaning supplies and gardening tools during inspection. At 1:25PM, LPA observed R2 and R3 does not have current needs and service plans on file. At 1:40PM, LPA observed S1 does not have chest x-ray result on file during record review. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 1:45PM, LPA observed staff (S1, S2, S3) does not have current CPR training completed. Licensee called and scheduled CPR training on 11/1/2023 during inspection. At 2:00PM, LPA observed facility's last disaster drill was conducted on 2021. At 2:10PM, LPA observed staff (S2, S3) does not have current annual training completed. At 3:10PM, LPA observed doctor's order (dated 8/18/2023) stated Tylenol 325mg was ordered for R1. However, facility has been giving Tylenol 500mg to R1. Additional, R1 has PRN doctor's orders for Senna 8.6mg and Docusate Sodium, but facility does not have these medications available. Licensee received a new PRN doctor's order for Tylenol 500mg. Licensee purchased Senna and Docusate Sodium during inspection. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights was provided.
1 older inspection from 2022 are not shown in the free view.
1 older inspection from 2022 are not shown in the free view.
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