Shannen Guest Home
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
5727 Running Hills Avenue · Livermore, 94551
Record last updated April 20, 2026.
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Quick facts
Memory care context
Shannen Guest Home is a California-licensed Residential Care Facility for the Elderly (RCFE) designated for memory care, with capacity for 6 residents. California Title 22 requires facilities serving dementia residents to meet specific standards under §87705 and §87706, covering individualized care plans, staff training in dementia care, and appropriate supervision. CDSS has cited this facility twice under these dementia-care sections, indicating regulatory scrutiny of its memory-care practices. State records show 4 inspections with 16 total deficiencies: 6 Type A citations (actual harm to residents) and 10 Type B citations (potential for harm). One complaint has been investigated during the period on file. The most recent inspection occurred on October 23, 2024.
Questions to ask on your tour
Based on Shannen Guest Home's state inspection record.
This facility has 6 Type A deficiencies on record, meaning actual harm to residents was documented — what were the specific circumstances of each citation, and what corrective actions were implemented?
The facility has been cited twice under §87705 or §87706 for dementia-care requirements — what were those specific violations, and how has the facility changed its dementia-care practices in response?
With 16 total deficiencies across 4 inspections for a 6-bed home, what systemic changes has operator Diosdado De Luna made to prevent recurring compliance issues?
One complaint was filed with CDSS during the period on file — what was the subject of that complaint, was it substantiated, and what was the outcome?
Given the Type A citations documented in this facility's record, how do you currently ensure resident safety and monitor for signs of harm or neglect on a daily basis?
State records
California CDSS · Community Care Licensing Division- License number
- 015601262
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- De Luna, Diosdado
Inspections & citations
4
reports on file
16
total deficiencies
6
Type A (actual harm)
2
dementia-care citations
InspectionOctober 23, 2024Type A2 deficiencies
Inspector notes
On 10/3/2025 at 11:00AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Administrator, Renalyn Williamson and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 6/12/2025. One week of nonperishable and 2-day of perishable food supplies were available. LPA observed grab bars and non-skid mat in the bathroom. First Aid kit is complete. Last disaster drill was conducted on 7/15/2025. LPA reviewed 5 residents and 4 staff files starting at 11:30AM. All staff are fingerprint cleared and associated to the facility. LPA reviewed a sample of resident's medications during inspection. At 12:30PM, LPA observed R2, R3 and R5 does not have current appraisal needs and service plan on file. At 1:30PM, LPA observed hot water measured at 133.7 degrees in the hallway bathroom. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights was provided.
(a) Prior to, or within two weeks of the resident's admission, the licensee shall arrange a meeting with the resident, the resident's representative, if any, appropriate facility staff, and a representative of the resident's home health agency, if any, and any other appropriate parties, to prepare a written record of the care the resident will rece…
Based on record review, the licensee did not comply with the section cited above not having current appraisal needs and service plans completed for three residents which poses a potential health and safety risk to persons in care. POC Due Date: 10/27/2025 Plan of Correction 1 2 3 4 Administrator has agreed to obtain current signed appraisal needs and service plan for (R2, R3, R5) and submit copies to CCLD by POC date.
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degre…
Based on observation, the licensee did not comply with the section cited above by having hot water measured at 133.7 degrees F which poses an immediate health and safety risk to persons in care. POC Due Date: 10/04/2025 Plan of Correction 1 2 3 4 Administrator has agreed to lower hot water and submit picture proof to CCLD by POC date.
InspectionOctober 25, 2023Type A6 deficiencies
Inspector: Grace Luk
Inspector notes
On 10/23/2024 at 11:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with caregiver, Gaye Basilio and explained the purpose of the visit. Licensee/ Administrator, Diosdado De Luna arrived an hour later. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full and last serviced on 10/7/2024. One week of nonperishable and 2-day of perishable food supplies were available. Hot water temperature was measured at 118.5 degrees F in the hallway bathroom. LPA observed grab bars and non-skid mat in the bathroom. First Aid kit is complete. There was no bodies of water observed. Indoor and outdoor passageways were free of obstruction. Last disaster drill was conducted on 10/15/2024. LPA reviewed 5 residents and 4 staff files starting at 12:00PM. LPA reviewed a sample of resident's medications starting at 3:30PM. LPA interviewed a resident and 2 staff during inspection. At 12:20PM, LPA observed R3 and R5 does not have current medical assessment on file. At 12:30PM, LPA observed R2 and R4 have full bed rails. However, both residents are not receiving hospice care. Staff removed full bed rails during inspection. At 12:53PM, LPA observed two additional facility beds were stored in R5's room. Staff removed the two beds out of R5's room during inspection. At 1:15PM, LPA observed unlocked medications (insulin pens) in the refrigerator. Administrator ordered a lockbox and provided a receipt to LPA during inspection. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 1:45PM, LPA observed staff (S1, S2, S3, S4) does not have current First Aid training completed. At 3:30PM, LPA observed R4's MAR (Medication Administration Records) included PRN medication (Senna 8.6mg). However, facility does not have a doctor's order for R4's Senna. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights was provided.
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staf…
Based on record review, the licensee did not comply with the section cited above by not having current First Aid training for staff which poses a potential health and safety risk to persons in care. POC Due Date: 11/20/2024 Plan of Correction 1 2 3 4 Administrator has agreed to obtain current First Aid training for S1, S2, S3, S4 and submit copies of completion to CCLD by POC date. Civil penalty of $250 is being assessed for a repeat violation.
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident’s dementia care n…
Based on record review, the licensee did not comply with the section cited above by not having current medical assessment for two residents which poses a potential health and safety risk to persons in care. POC Due Date: 11/20/2024 Plan of Correction 1 2 3 4 Administrator has agreed to obtain current medical assessment for R3 and R5 and submit copies to CCLD by POC date. Civil penalty of $250 is being assessed for a repeat violation.
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.
Based on observation, the licensee did not comply with the section cited above by having unlocked medications in the refrigerator which poses an immediate health and safety risk to persons in care. POC Due Date: 10/24/2024 Plan of Correction 1 2 3 4 Administrator purchased a lockbox and provided a receipt to LPA during inspection. Deficiency cleared.
(a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions. (5) Under no circumstances shall po…
Based on observation and record review, the licensee did not comply with the section cited above by having full bed rails for residents who are not on hospice care which poses an immediate health and safety risk to persons in care. POC Due Date: 10/24/2024 Plan of Correction 1 2 3 4 Staff removed the full bed rails on R2 and R4's beds during inspection. Deficiency cleared.
(a) Residents in residential care facilities for the elderly shall have personal rights which include, but are not limited to, those listed in Sections 87468.1, Personal Rights of Residents in All Facilities, and 87468.2, Additional Personal Rights of Residents in Privately Operated Facilities, as applicable to the facility.
Based on observation, the licensee did not comply with the section cited above by having facility beds stored in R5's room which poses a potential personal rights violation to persons in care. POC Due Date: 10/24/2024 Plan of Correction 1 2 3 4 Staff removed the two facility beds out of R5's room during inspection. Deficiency cleared.
(a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed.
Based on record review, the licensee did not comply with the section cited above by not having a doctor's order for R4's Senna which poses a potential health and safety risk to persons in care. POC Due Date: 11/20/2024 Plan of Correction 1 2 3 4 Administrator has agreed to obtain doctor's order for R4's medication (Senna) and submit the document to CCLD by POC date.
InspectionOctober 27, 2022Type A7 deficiencies
Inspector: Grace Luk
Inspector notes
On 10/25/2023 at 12:10PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with caregiver, Gaye Basilio and explained the purpose of the visit. Licensee/ Administrator, Diosdado De Luna arrived 15 minutes later. The facility’s fire clearance was approved for 5 non-ambulatory residents and 1 bedridden resident of which 1 residents maybe under hospice care. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, kitchen, garage, and outdoor area. Smoke and carbon monoxide detectors were observed. Fire extinguisher was observed to be full. One week of nonperishable and 2-day of perishable food supplies were available. Medications were locked in a cabinet. Hot water temperature was measured at 120 degrees F in the hallway bathroom. LPA observed grab bars and non-skid mat in the bathroom. There were adequate lights in each room. Resident rooms were observed to be cleaned and fully furnished. First Aid kit is complete. LPA reviewed 3 resident and 3 staff files starting at 12:55PM. LPA reviewed a sample of resident's medications starting at 2:30PM. LPA interviewed 2 residents and 2 staff at 2:55PM. At 12:25PM, LPA observed unlocked cleaning supplies in the hallway closet and unlocked gardening tools in the backyard. Licensee locked up the cleaning supplies and gardening tools during inspection. At 1:25PM, LPA observed R2 and R3 does not have current needs and service plans on file. At 1:40PM, LPA observed S1 does not have chest x-ray result on file during record review. (Continue on LIC809C...) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 At 1:45PM, LPA observed staff (S1, S2, S3) does not have current CPR training completed. Licensee called and scheduled CPR training on 11/1/2023 during inspection. At 2:00PM, LPA observed facility's last disaster drill was conducted on 2021. At 2:10PM, LPA observed staff (S2, S3) does not have current annual training completed. At 3:10PM, LPA observed doctor's order (dated 8/18/2023) stated Tylenol 325mg was ordered for R1. However, facility has been giving Tylenol 500mg to R1. Additional, R1 has PRN doctor's orders for Senna 8.6mg and Docusate Sodium, but facility does not have these medications available. Licensee received a new PRN doctor's order for Tylenol 500mg. Licensee purchased Senna and Docusate Sodium during inspection. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct deficiencies may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights was provided.
(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are …
Based on observation and record review, the licensee did not comply with the section cited above not having the correct order for R1's Tylenol and having Senna and Docusate Sodium available to R1 which poses an immediate health and safety risk to persons in care. POC Due Date: 10/26/2023 Plan of Correction 1 2 3 4 Licensee obtained a new order for R1's Tylenol 500mg and purchased Senna and Docusate during inspection. Deficiency cleared.
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Based on observation, the licensee did not comply with the section cited above by having unlocked cleaning supplies and gardening tools which poses an immediate health and safety risk to persons in care. POC Due Date: 10/26/2023 Plan of Correction 1 2 3 4 Licensee locked up the cleaning supplies and gardening tools during inspection. Deficiency cleared. Civil penalty of $250 is being assessed for a repeat violation.
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after …
Based on record review, the licensee did not comply with the section cited above by not having chest x-ray results for S1 which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to obtain a copy of S1's chest x-ray and submit a copy to CCLD by POC date.
(c) The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require sta…
Based on record review, the licensee did not comply with the section cited above by not having at least one staff on duty that has current CPR training which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has scheduled the CPR training for staff on 11/1/2023. Licensee will submit certification of completion to CCLD by POC date.
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Based on record review, the licensee did not comply with the section cited above by not having current annual training which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to obtain annual training for S2 and S3. Licensee will submit training documents to CCLD by POC date.
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Based on record review, the licensee did not comply with the section cited above by not conducting disaster drill every 3 months which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to conduct a disaster drill and submit disaster drill document to CCLD by POC date.
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident’s dementia care n…
Based on record review, the licensee did not comply with the section cited above by not having current needs and service plan for R2 and R3 which poses a potential health and safety risk to persons in care. POC Due Date: 11/22/2023 Plan of Correction 1 2 3 4 Licensee has agreed to obtain current needs and service plans for R2 and R3. Licensee will submit copies of the needs and service plans to CCLD by POC date.
ComplaintMarch 11, 2022Type A1 deficiency
Inspector: Grace Luk
Inspector notes
On 10/27/2022 at 8:55AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct an Infection Control Inspection. LPA met with Licensee/ Administrator, Diosdado De Luna. Upon entry, LPA's temperature was checked. LPA observed hand sanitizer at screening station. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common areas, garage, and outdoor areas. LPA observed cough etiquette, signs & symptoms, and physical distancing are posted in the common areas. All hand washing stations were equipped with soap and paper towel. Hand washing posters were posted at sinks and bathrooms. During record review, LPA observed visitors log and temperature log for both residents and staff. LPA observed facility has a copy of Mitigation Plan on file. Staff were FIT tested for N95 respirators and observed completion certificates. LPA observed PPE, food supplies, and paper supplies are sufficient. At 9:20AM, LPA observed unlocked cleaning supplies in kitchen cabinet and hallway closet. Licensee locked up cleaning supplies during inspection. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights was provided.
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Based on observation, the licensee did not comply with the section cited above by having unlocked cleaning supplies which poses an immediate health and safety risk to persons in care. POC Due Date: 10/28/2022 Plan of Correction 1 2 3 4 Licensee locked up the cleaning supplies during inspection. Deficiency cleared.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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