Ramona Care Home
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
2160 Ramona Drive · Pleasant Hill, 94523
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 182 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity50thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency59thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Ramona Care Home scores B. Better than 70% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: 50th percentile. Repeats: top 0%. Frequency: 59th percentile.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / small beds (182 facilities).
Citation severity over time
↑ worseningWeighted severity score per month · 24 months
Weighted score (24mo)
6
Last citation
Feb 26
Finding distribution
6 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What dementia-care training must staff complete?Cited May 202322 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 6 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 075600303
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Lingbanan, Victoria M.
Inspections & citations
5
reports on file
6
total deficiencies
2
Type A (actual harm)
2
dementia-care citations
InspectionFebruary 27, 2026Type B2 deficiencies
Plain-language summary
On February 27, 2026, the state conducted a routine annual inspection of this five-resident facility and found it generally safe and well-maintained, with proper fire safety equipment, adequate lighting and temperature, secure medications, and appropriate bathroom safety features. The facility was cited for missing required staff training records — five staff members were missing their annual 20-hour training, and one staff member was also missing their initial 40-hour training — and the administrator was asked to submit updated documentation to the state by March 6, 2026.
View full inspector notes
On 02/27/2026 at 8:00 AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Anabelle Mendoza, and explained the purpose of the visit. Ms. Mendoza phoned, Licensee/Administrator, Victoria Lingbanan, to inform. Ms. Lingbanan arrived shortly after. The facility’s fire clearance was approved for six (6) residents in which all may be non-ambulatory. Hospice waiver approved for one (1). Administrator Certificate #7001801740 expires 12/31/2027. LPA toured facility with Victoria including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of five (5) total bedrooms which all five bedrooms are occupied by the residents. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 75 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one-week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last serviced on 04/15/2025. Emergency Disaster Plan was last posted on 01/16/2026. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 01/22/2026. LPA reviewed four (4) residents records. LPA reviewed four (4) staff records and three (3) of 4 have current first aid training and associated to the facility. THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: LPA observed during record review that S1-S5 were missing annual 20hrs training. S5 was missing initial 40hrs training in their records. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 03/06/2026: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization Updated LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Liability Insurance Certificate Current Administrator’s Certificate - Reviewed Exit interview conducted. Appeal Rights and a copy of this report provided.
Regulation
(b) (1) The department shall adopt regulations to require staff members of residential care facilities for the elderly who assist residents with personal activities of daily living to receive appropriate training. This training shall consist of 40 hours of training. A staff member shall complete 20 hours, including six hours specific to dementia ca…
Inspector finding
Based on record review, the licensee did not comply with the section cited above in by not having 40hrs of training for S5 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/27/2026 Plan of Correction 1 2 3 4 Administrator agreed to submit training certificates for S5 to CCLD by POC due date.
Regulation
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…
Inspector finding
Based on record review, the licensee did not comply with the section cited above in by not having 20hrs annual training for S1-S5 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 03/27/2026 Plan of Correction 1 2 3 4 Administrator agreed to submit training certificates for S1, S2, S3, S4, S5 to CCLD by POC due date.
InspectionApril 15, 2025No deficiencies
Plain-language summary
On April 15, 2025, inspectors conducted a required annual inspection of the facility and found no violations. The facility had adequate food storage, proper temperatures in kitchen and living areas, working fire safety equipment, and an up-to-date emergency plan.
View full inspector notes
On 04/15/2025 at 8:30 AM, Licensing Program Analysts (LPAs) Y. Brown and J. Sampair, arrived to conduct an unannounced annual 1-Year required inspection. LPAs met with caregiver Annabelle Mendoza and spoke with her regarding the purpose of visit. Annabelle phoned, Administrator, Victoria Lingbanan to inform her of the visit. Victoria arrived at 9:30 AM. The LPAs toured the interior and exterior of the facility. The LPAs inspected the kitchen, dining area, restrooms, community living spaces, bathrooms, resident rooms, and the grounds of the facility. More than the required minimum of 7 days of nonperishable and 2 days of perishable foods were appropriately stored. Temperature in the living room was measured at 70.5 degrees Fahrenheit. Hot water temperature in the kitchen sink was measured at 109.3 degrees Fahrenheit. Fire extinguisher was fully charged and last serviced on 04/15/2025. The combination carbon monoxide and smoke detector was fully operational. Emergency Disaster Plan was posted and up to date. First aid kit was complete. No deficiency was cited during the visit. The exit interview was conducted and a copy of this report provided.
InspectionMarch 22, 2024No deficiencies
Inspector: Lori Alexander-Washington
Plain-language summary
On March 22, 2024, this facility underwent a routine annual inspection and no violations were found. The inspector checked the home's condition, safety equipment, food and medication storage, and staff records, and confirmed that all areas met requirements. The administrator's certificate had expired and needed renewal, along with a few routine documents that were requested to be updated in the facility's file.
View full inspector notes
On 03/22/2024 at 2:15 PM, Licensing Program Analyst (LPA) Lori Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregivers, Josefina Luy and Delma Ong and explained the purpose of the visit. Josefina phoned, Administrator, Victoria Lingbanan to inform. Victoria arrived at 3;30 PM. The facility’s fire clearance was approved for capacity six (6) residents. In which, all may be non-ambulatory. Hospice waiver approved for one (1) resident. Administrator Certificate # 6006625740 expired 11/25/2023. LPA toured facility with Josefina including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 6 total bedrooms which 5 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 71 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 197.4 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. LIC 809-C Continued... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LIC 809 Continued... Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last serviced on 02/15/2023. Emergency Disaster Plan was last posted on 01/15/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 02/2024. LPA reviewed 4 residents records. LPA reviewed 3 staff records and 3 of 3 have current first aid training and associated to the facility. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 03/29/2024: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan - Reviewed Liability Insurance Current Administrator’s Certificate - Renewed No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
InspectionMay 16, 2023No deficiencies
Inspector: Lori Alexander-Washington
Plain-language summary
An unannounced follow-up inspection was conducted on May 16, 2023 to complete the facility's annual inspection. The inspector reviewed all five resident records and found no violations. The facility was asked to submit updated administrative and emergency planning documents by May 23, 2023.
View full inspector notes
On 5/16/2023 at 10:57 AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to continue annual inspection from last visit on 05/11/2023. LPA met with caregiver, Josefina Luy. Johnny Lingbanan, husband to Licensee/Administrator, arrived shortly and advised that Victoria Lingbanan was currently taking a continuing education class. LPA reviewed 5 of 5 resident's records. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 05/23/2023: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Liability Insurance Current Administrator’s Certificate No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
InspectionMay 11, 2023Type A4 deficiencies
Inspector: Lori Alexander-Washington
Plain-language summary
This was the facility's annual routine inspection on May 11, 2023. The inspector found several violations: toxic cleaning sprays stored unlocked in the kitchen and garage where residents could reach them, food containers in the refrigerator without dates, and equipment like mattresses and wheelchairs left outside. The facility had adequate lighting, temperature, grab bars, locked medications, working smoke detectors, and current first aid training for all staff reviewed.
View full inspector notes
On 05/11/2023 11:00 AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregivers, Josefina Luy and Delma Ong, and explained the purpose of the visit. The facility’s fire clearance was approved for 6. LPA toured facility with Josefina including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 5 total bedrooms which 1 bedroom is for double occupancy by the residents. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 71 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 103.3.degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide dectector were in operating condition during visit. Fire extinguisher was last serviced on 04/06/21. Emergency Disaster Plan was last posted on 08/30/2017. First aid kit was observed to be complete. No current Emergency Disaster Drill conducted. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA reviewed 3 staff records and 3 of 3 have current first aid training and associated to the facility. THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 11:10 AM, LPA observed RAID Spray, Microban Disinfecting Spray located unlocked under kitchen sink At 11:14 AM, LPA observed unlabeled date jars, food containers in the refrigerator At 11:21 AM, LPA observed Febreeze Fabric Spray, Lysol Spray, disincentive wipes located unlocked in the garage At 11:36 AM, LPA observed mattresses, wheelchair, toilet commodes, walkers located outside At 11:38 AM, LPA observed a bathtub and wood planks located outside on the side of the house The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code. Failure to correct deficiencies by POC date may result in additional Civil Penalties. LPA will return at a later time to complete the inspection. Exit interview conducted. Appeal Rights and a copy of this report provided.
Regulation
All facilities shall be maintained in...regulations adopted by the State Fire Marshal for the protection ...against fire and panic.
Inspector finding
Based on observation the licensee did not comply with the section cited above by not obtaining a new fire extinguisher which poses/posed a potential health, safety or personal rights risk to persons in care.
Regulation
(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employess and visitors.
Inspector finding
mattreesss, wheelchairs, bathtub accessible to clients in care which poses potential health and safety risk to persons in care.
Regulation
(f)...shall be stored inaccessible to residents with dementia: (1)...matches, cigarettes ...that could constitute a danger to the resident(s). This requirement is not met as evidenced by:
Inspector finding
Based on observation, the licensee did not comply with the section cited above by not having cigarettes, lighters, inaccessible to residents which poses an immediate health and safety risk to persons in care.
Regulation
(f) The following shall be stored inaccessible to residents with dementia: (2) Over-the-counter medication..cigarettes, and toxic substances such as...cleaning supplies and disinfectants.
Inspector finding
Based on observation, the licensee did not comply with the section cited above by not having disinfectant spray, Raid Spray, Lysol Spray inaccessible which poses an immediate health and safety risk to persons in care.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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