Cordial Care Home.
Cordial Care Home is Ranked in the top 42% of California memory care with 15 CDSS citations on record; last inspected Jun 2025.
A small home, reviewed on public record.
Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Cordial Care Home has 15 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
15 deficiencies on record. Each bar is a month with a citation.
Finding distribution
15 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Cordial Care Home's record and state requirements.
The June 2025 inspection resulted in one serious citation — can you provide your corrective-action plan for the cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
One deficiency under Title 22 §87705 or §87706 is on file — can you provide the written dementia-care program required by §87705, and explain how the cited deficiency was corrected?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Two complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
5 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-06-05Annual Compliance VisitNo findings
Plain-language summary
On June 5, 2025, inspectors returned to check whether the facility had fixed a problem found during a routine annual inspection on May 16, 2025. The facility had corrected the deficiency, and no new citations were issued.
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On 6/5/2025 at 8:30 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct a Plan of Correction (POC) visit. Upon arrival, the LPAs stated the purpose of the visit to Caregiver Winifred "Willy" Wepee who phoned and left a message of the visit for Licensee/Administrator Ogedi Okeigwe. On 5/16/2025, the LPA had conducted a Required 1 Year visit during which 1 deficiency was cited. During the visit, the deficiency was cleared. No citations were issued Exit interview conducted and a copy of this report provided.
2025-05-16Annual Compliance VisitType B · 1 finding
Plain-language summary
On May 16, 2025, an unannounced routine annual inspection found the facility met most requirements: adequate food storage, proper temperatures, working smoke and carbon monoxide detectors, current fire extinguishers, required postings, and sufficient administrator oversight. One violation was identified and cited during the inspection.
“Based on record review, the licensee did not comply with the section cited above in 6 out of 6 Admission Agreements, which poses a potential personal rights risk to persons in care. POC Due Date: 05/30/2025 Plan of Correction 1 2 3 4 On or before the due date, the Licensee shall: (A) read and understand Section 87507 of Title 22, Admission Agreement, and (B) replace the LIC 604 "ADMISSION AGREEMENT GUIDE FOR RESIDENTIAL FACILITIES" with the LIC 604A "ADMISSION AGREEMENTS FOR RESIDENTIAL CARE FACILITIES FOR THE ELDERLY" for 6 of the 6 residents.”
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On 5/16/2025, at 8:30 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct the Required Annual Inspection of the facility. Upon arrival, LPA stated the purpose of the visit to Caregiver Winifred "Willy" Wepee. Administrator Ogedi Okeigwe was informed of the inspection by phone. The LPA toured the interior and exterior of the facility, inspecting the kitchen, food and emergency supply storage areas, dining area, shared restrooms, community living spaces, client rooms, and the grounds of the facility. More than the required minimum of 7 days of nonperishable and 2 days of perishable foods were appropriately stored. The maximum hot water temperature was 112 degrees Fahrenheit and the temperature in the common area was 72 degrees Fahrenheit. The carbon monoxide and smoke detectors were fully operational. The fire extinguishers were last serviced on 1/9/2025. The LPA observed postings in the facility that included a complaint poster, Ombudsman, and Personal Rights posters. An administrator is on site more than the minimum of 20 hours a week to oversee the proper business operations. The LPA reviewed the facility records, records of 5 staff members, and the records of 5 residents. 1 Type-B citation was issued during the inspection (refer to LIC 809-D for details). Exit interview conducted and a copy of this report provided.
2024-08-14Other VisitType A · 11 findings
Plain-language summary
This was a routine annual inspection conducted in August 2024. The facility was found to be in good condition overall, with proper fire safety equipment, adequate lighting and temperature, secure medication storage, and sufficient food supplies, though the inspector noted some deficiencies that required correction (specific violations are detailed in the full report). The facility was operating within its licensed capacity and had appropriate emergency plans and first aid supplies in place.
“Based on observation, record review, the licensee did not comply with the section cited above in by not reporting to the local fire dept that oxygen is in use for R1 in Bedroom #1 which poses an immediate health and safety risk to persons in care. POC Due Date: 08/15/2024 Plan of Correction 1 2 3 4 Administrator agree to submit a copy of letter to CCLD by POC date.”
“Based on interview and record review the licensee did not comply with the section cited above in by not having First Aid and CPR for S1 and S2 which poses a potential health and safety risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit coppies of First Aid/CPR and/or health professional license/certification to CCLD by POC date.”
“Based on observation, interview and record review, the licensee did not comply with the section cited above in by not having S6, S7 and S8 associated to facilicity in Guardian which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/21/2024 Plan of Correction 1 2 3 4 Administrator agree to submit LIC9182 with valid U.S. issued picture ID to CCLD by POC date”
“Based on observation, the licensee did not comply with the section cited above in by not having 20x26 poster sized PUB 475 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit a photo to CCLD by POC date.”
“Based on record review, the licensee did not comply with the section cited above in by not having an updated Physician's report for R1 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit an updated Physician's Report (LIC602A) for R1 by POC date.”
“Based on record review, the licensee did not comply with the section cited above in by not having an updated Appraisal Needs and Services (ANS) Plan for R1 which poses a potential health and safety risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit an updated ANS for R1 to CCLD by POC date.”
“Based on observation and record review, the licensee did not comply with the section cited above in by not having updated review of Emergency Disaster Plan LIC610E (P.9) signed and dated which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit copy of updated reviewed LIC610E to CCLD by POC date. While at the facility S2 updated and signed LIC610E. Deficiency cleared.”
“Based on observation, interview and record review, the licensee did not comply with the section cited above in by not having doctor's orders on file for R2-R4,R6 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit copies of doctor's orders for 1/2 rail beds for R2-R4,R6 to CCLD by POC date.”
“Based on observation, interview and record review, the licensee did not comply with the section cited above in by not having an doctor's order for R1 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit an copy of doctor's order for hospital bed for R1 to CCLD by POC date.”
“Based on observation, interview and record review, the licensee did not comply with the section cited above in by not having an exception request for R1's foley catheter which poses a potential healt and safety risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit an exception request for foley catheter with all supporting documents to CCLD by POC date. Deficiency will not be cleared until all documents are received and approved.”
“Based on record review, the licensee did not comply with the section cited above in by not having an updated Physician's Report for R2 which poses a potential health and safety risk to persons in care. POC Due Date: 08/28/2024 Plan of Correction 1 2 3 4 Administrator agree to submit updated Physician's Report for R2 to CCLD by POC date.”
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On 08/14/2024 at 3:15 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Winifred Wepee and explained the purpose of the visit. Winifred phoned Licensee/Administrator, Ogedi Okeigwe and informed. The facility’s fire clearance was approved for capacity six (6) non-ambulatory of which one (1) may be bedridden. Bedridden is granted for Bedroom #6. Hospice waiver for two (2). Administrator Certificate #6041025740 expires 09/01/2024. LPA toured facility with Winifred including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 8 total bedrooms which 6 bedrooms are occupied by the residents and 2 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.4 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 01/08/2024. Emergency Disaster Plan was last posted on 08/14/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 08/03/2024. LIC809-C Continued... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA reviewed six (6) residents records. LPA reviewed 8 staff records and 6 of 8 have current first aid training and 5 out of 8 were associated to the facility. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 08/21/2024: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Copy of Liability Insurance Policy Exit interview conducted. Appeal Rights and a copy of this report provided.
2023-08-24Annual Compliance VisitType B · 3 findings
Plain-language summary
This was a follow-up inspection in August 2023 at a residential care facility. Inspectors found that the administrator had been out of the country for about a month without notifying the state or naming a substitute administrator, three staff members were missing required health screenings and tuberculosis tests, and the facility failed to report the death of a resident in August 2023 and did not notify the state when another resident was admitted to hospice care in July 2023.
“Based on observation, interview, record review, the licensee did not comply with the section cited above in by notifying Licensing of hospitalizations, and death which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2023 Plan of Correction 1 2 3 4 Licensee/Administrator agreed to read section 87211 and submit self- certification that the regulation has been reviewed and he will abide by the regulation going forward. Self-certification will be submitted to CCLD by POC Due Date.”
“Based on observation, interview, record review, the licensee did not comply with the section cited above in by not having health screening and TB tests for S4, S5 and S6 which poses a potential health and safety risk to residents in care. POC Due Date: 08/31/2023 Plan of Correction 1 2 3 4 Licensee/Administrator will complete a health screening and TB test for S4, S5 and S6 and will submit copies of completed results to CCLD by POC Due Date.”
“Based on observation, interview, record review, the licensee did not comply with the section cited above in by not notifying Licensing of residents that have started hospice services which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/28/2023 Plan of Correction 1 2 3 4 Licensee/Administrator shall review section 87632 and self-certify that they have read the regulation. Self-certification will be submitted to CCLD by POC Due Date.”
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On 08/24/2023 at 11:00 AM, Licensing Program Analysts (LPAs) L. Alexander and L. Hall arrived unannounced to conduct an continued 1-Year Annual Required inspection from previous visit on 07/26/2023. LPAs met with Caregiver, Marilin "Lin" Alegria and explained the purpose of the visit. LPA spoke with Administrator, Ogedi Okeigwe, via telephone. LPAs reviewed 4 resident files from previous visit on 07/26/23. LPAs reviewed 1 resident file on today's visit. LPAs reviewed 6 staff files and 5 of 6 staff had CPR/AED/First Aid training and associated to the facility. THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: LPAs observed during visit on 7/26/2023, that Licensee/Administrator was out of the country and had been for approximately a month and did not notified CCLD of their absence. There was no substitute Administrator notified. LPAs observed during record review that S4, S5 and S6 was missing health screening and TB tests. LPAs observed during record review and interview that R4 expired on 8/17/2023. Facility did not submit a death report to CCLD. LIC 809C Continued 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LIC 809 Continued... LPAs observed R1 was admitted into hospice services on 7/13/2023. Facility did not notify CCLD of hospice services. The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Updated copies of the following documents were requested for facility file and are to be submitted to CCLD by 08/31/2023: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Liability Insurance Exit interview conducted. Appeal Rights and a copy of this report provided.
2023-07-26Other VisitNo findings
Plain-language summary
An unannounced routine annual inspection was conducted on July 26, 2023, and found the facility in compliance with state requirements, including safe water temperatures, working smoke and carbon monoxide detectors, secure medication storage, and adequate food supplies. The inspector toured the bedrooms, bathrooms, kitchen, and common areas, and confirmed that passageways were clear and the facility maintained comfortable temperature and lighting. No violations were found.
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On 07/26/2023 at 2:55 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Raynardo "Leon" Stewart and explained the purpose of the visit. The Acting Administrator, Winifred Wepee, was called and arrived shortly after. Hospice waiver for 2. The facility’s fire clearance was approved for 6 Non-Ambulatory of which 1 may be bedridden only in Bedroom #6. Hospice waiver for 2. LPA toured facility with Leon including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 8 total bedrooms which 6 bedrooms are occupied by the residents and 2 bedrooms is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 76 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 01/06/2023. First aid kit was observed to be complete. During visit LPA reviewed resident records but LPA will have to return at a later date to continue annual inspection. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
4 older inspections from 2021 are not shown in the free view.
4 older inspections from 2021 are not shown in the free view.
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