Maureen House.
Maureen House is Ranked in the top 31% of California memory care with 10 CDSS citations on record; last inspected Sep 2025.
A small home, reviewed on public record.
Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Maureen House has 10 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
10 deficiencies on record. Each bar is a month with a citation.
Finding distribution
10 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Maureen House's record and state requirements.
The facility has 3 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Two deficiencies cite §87705 or §87706 dementia-care requirements — can you provide the written dementia-care program required by §87705 and explain what specific remediation steps were taken to address the cited deficiencies?
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Four complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?
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Every inspection visit, verbatim.
8 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-09-10Annual Compliance VisitNo findings
Plain-language summary
On September 10, 2025, state inspectors conducted a routine annual inspection of the facility and found no violations. The inspector toured the home, reviewed staff and resident records, and checked safety equipment including fire detectors, carbon monoxide detectors, and first aid supplies, which were all in working order. The facility's temperature, lighting, bathrooms, and kitchen met safety and comfort standards.
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On 9/10/2025 at 10:00 AM, Licensing Program Analyst (LPA) Y. Brown conducted an unannounced annual 1-year required inspection. LPA met with care staff Lea Robes and explained the purpose of the visit. Care staff Lea phoned the Licensee/ Administrator Alberto Bernardino and he arrived to the facility at 11:07 AM. The administrator currently holds a certificate (#7035909740) expires 10/26/2025. The facility’s fire clearance was approved for six (6) residents, five (5) may be non-ambulatory and one (1) may be bedridden. LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area, garage, and back yard. The facility consists of seven (7) bedrooms, with one (1) being occupied for a staff room and three (3) bathrooms. All indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature for clients is maintained at 73 degrees Fahrenheit. LPAs observed lighting in all rooms are adequate for the comfort and safety of the clients. Hot water temperature in the shared restroom was measured at 107.4 degrees Fahrenheit. All toilets, hand washing, and bathing are safe, sanitary and in operating condition. The supply of extra hygiene was available for residents. Smoke detectors and carbon monoxide combination were in operating condition during visit. Fire extinguisher was last purchased on 4/25/2025. First aid kit was observed to be complete. Continued on LIC809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 (Continued from LIC809...) Emergency Disaster Plan was last reviewed on 7/30/2025 and Emergency disaster drill (fire and earthquake) was last conducted on 7/4/2025. LPA reviewed six (6) staff and six (6) resident records. LPA reviewed a sample of medication. The following forms will be updated and submitted to CCLD by 9/17/2025: LIC500: (Personnel Record) Current Administrator’s Certificate No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2024-10-23Other VisitNo findings
Plain-language summary
On October 23, 2024, the state conducted a routine annual inspection of this six-resident facility and found no violations. The inspector verified that the home met standards for safety (smoke and carbon monoxide detectors working, fire equipment current, grab bars and non-skid mats in bathrooms), adequate food and medication storage, proper staffing with current first aid training, and an up-to-date emergency plan.
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On 10/23/2024 at 10:05 AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiver, Lea Robes and explained the purpose of the visit. Lea phoned the Licensee/Administrator, Alberto Bernardino to inform. The facility’s fire clearance was approved for capacity of six (6) residents in which all may be non-ambulatory. One (1) resident may be bedridden. Hospice waiver approved for six (6) residents. Administrator certificate #7035909740 expires 10/26/2025. Licensee/Administrator, Alberto, arrived approximately an hour later. LPA toured facility with Lea including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of seven (7) total bedrooms which six (6) bedrooms are occupied by the residents and one (1) bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 69 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 105 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one-week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. LIC809-C Continued... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LIC809-C Continued... Smoke detectors and carbon monoxide detector were in operating condition during visit. Fire extinguisher was last purchased on 03/21/2024. Emergency Disaster Plan was last posted on 10/23/2024. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 10/03/2024. LPA reviewed five (5) residents records. LPA reviewed seven (7) staff records and 7 of 7 have current first aid training and associated to the facility. Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 10/30/2024: LIC 308 Designation of Administrative Responsibility - Reviewed LIC 500 Personnel Report - Reviewed LIC 610E Emergency Disaster Plan - Reviewed (last page) Liability Insurance - Reviewed Current Administrator’s Certificate - Reviewed No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2024-01-30Annual Compliance VisitNo findings
Plain-language summary
A state licensing analyst conducted an unannounced follow-up visit on January 30, 2024 to deliver an amended report that had been originally prepared on January 24, 2024. No deficiencies were found during this visit.
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On 01/30/2024 at 12:30PM, Licensing Program Analyst L. Alexander arrived unannounced to conduct a case management visit to deliver amended report originally dated 01/24/2024. LPA met with Caregiver, Lea Robes and informed her the reason for visit. Lea phoned Licensee/Administrator, Alberto Bernardino to inform. Alberto arrived at the facility approx. 20 mins later. During visit, LPA obtained original report dated 01/24/2024 from Lea Robes. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report provided.
2024-01-24Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
This complaint investigation found no violations. The inspector interviewed staff and residents who confirmed that residents are free to leave with family, the facility offers activities like music, games, and movies, and a resident using oxygen receives regular physician monitoring and proper equipment service. One allegation about a family visit involved a police response to a visitor who became belligerent on the property, but the facility did not deny the family member's access to visit.
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Allegation: Staff not allowing residents to leave the facility. Unsubstantiated. On 11/02/2023 LPA attempted to speak to RP and did not receive a return call. On 11/02/2023 LPA interviewed S1 who stated that all residents can leave the facility with their family, and on 11/02/2023 LPA interviewed R2 (found to be capable) who reported observing the residents leave the facility. Allegation: Facility not providing activities to residents. Unsubstantiated. On 11/02/2023 LPA attempted to speak to RP and did not receive a return call. On 11/02/2023 LPA interviewed R2 and R3 (found to be capable) who reported that they participate in music performances; and that the facility offers games, movie nights (residents can come out to the common area, or watch Netflix films in their own rooms), opportunities to go out into the community. R2 and R3 reported that several residents decline to participate. Allegation: Bedridden resident not repositioned. Unsubstantiated. On 11/02/2023 LPA attempted to speak with RP and did not receive a return call. On 01/24/2024 LPA reviewed R1s Physician's Report which does not indicate that R1 is bedridden. Further, on 11/02/2023 LPA observed R1 ambulating and moving about. Allegation: Facility retained resident who can not can not physically and mentally operate own oxygen. Unsubstantiated. On 11/02/2023 LPA attempted to speak with RP and did not receive a return call. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 On 01/24/2024 LPA interviewed S1 and S2 who reported that R1 Requires oxygen 24/7, that Apria services the oxygen machine, and that R1s physician regularly checks on the oxygen readings. On 01/24/2024 LPA and LPM Jeremy Fong interviewed W1 (R1s conservator for health) who confirmed that R1 had home health monitoring the oxygen, that the Physician is regularly visiting R1 to confirm adequate oxygen administration, and that arrangements are being made for R1 to be admitted to hospice where an appropriately skilled professional will be handling R1 and ensure adequate oxygen administration. Allegation: Facility not allowing family member to visit resident. Unsubstantiated. On 11/02/2023 LPA attempted to speak with RP and did not receive a return call. On 01/24/2024 LPA interviewed S1 who stated that the subject family member (RP) has not been denied entry to visit R1, but that on 09/11/2023 the family member became belligerent and the police were called. When the PD responded, they asked the family member if she was the POA or conservator; when RP stated "no", the PD escorted RP out of the facility. On same date, LPA observed that RP signed in to visit on 09/11/2023. Allegation: Family member was not notified when resident was sent out to the hospital for procedure. On 11/02/2023 LPA attempted to speak with RP and did not receive a return call. On 01/24/2024 LPA interviewed S2 who stated that R1 has a conservator (W1) for health and that is the person they called. S2 stated that W1 would be the one to notify the family. LPA reviewed R1's file and observed that R1 does have a conservator that is not a family member. LPA and LPM spoke with W1 who further confirmed being the appointed conservator. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report was provided.
2023-10-12Other VisitType A · 9 findings
Plain-language summary
This was a routine annual inspection on April 25, 2026. The inspector found that scissors were left unlocked under a bathroom sink, and various items including laundry buckets, a pot, wood, and debris were stored improperly outside the shed, creating potential hazards for residents. The facility otherwise maintained safe temperatures, adequate lighting, working fire and carbon monoxide detectors, locked medications, and grab bars in bathrooms.
“Based on observation, the licensee did not comply with the section cited above in not having scissors locked which poses an immediate health and safety risk to persons in care. POC Due Date: 10/13/2023 Plan of Correction 1 2 3 4 Scissors were removed during visit. Deficiency cleared.”
“Based on observation, interview, record review, the licensee did not comply with the section cited above in not having R4 in a Bedridden room which poses an immediate health and safety risk to persons in care. POC Due Date: 10/13/2023 Plan of Correction 1 2 3 4 Licensee/Administrator says that there's a discrepancy and that the Bedridden room is actually Room# 5 and not #6. Licensee/Administrator says that he will contact the fire department to try to clear the descrepancy with the rooms. Licensee/Administrator will submit to CCLD the facility sketch and LIC200 to request Bedridden for Rm# 5 if it's not corrected by the Fire Marshall by POC due date.”
“Based on observation, interview and record review, the licensee did not comply with the section cited above in having Quarterly FIre Drills which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Administrator will review the regulation, self-certify that they read and understand the regulation and send a copy of a current fire drill to CCLD by POC due date.”
“Based on observation, interview, record review, the licensee did not comply with the section cited above in not having an Emergency Disaster Drill thats is reviewed and current which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Administrator will review the regulation, self-certify that they read and understand the regulation and send a copy of a current Emergency Disaster Drill (LIC610E) to CCLD by POC due date”
“Based on record review, the licensee did not comply with the section cited above in having hospice care plan available for R1 and R6 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Administrator found the hospice care plan for R1 and R6 later during visit, Deficiency cleared.”
“Based on observation, interview, record review, the licensee did not comply with the section cited above in having doctor's orders for private Physical Therapist for R3, R4, R5 which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Administrator will read the regulation and self-certify that they read and understand the regulations. Administrator will send doctor's orders for private Physical Therapists. Admnistrator will update care palns for each resident that has the private Physical Therapist or any other private medical/health services and send to CCLD by POC due date.”
“Based on observation, interview, record review, the licensee did not comply with the section cited above in having an availble Administrator during Annual visit which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Administrator will send to CCLD an updated LIC500 that shows the Administrator days and hours working at the facility to CCLD by POC due date.”
“Based on observation, interview and record review, the licensee did not comply with the section cited above for retaining R5 without submitting an exception request for prohibited health condition which poses a potential health and safety risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Licensee/Administrator will read the regulation and self-certify that they understand moving forward. Licensee/Administartor stated that he is going to submit an exception request with supporting documents to CCLD by POC Due Date. Deficiency will not be cleared until exception request is approved.”
“Based on observation the licensee did not comply with the section cited above in having washing machine, boxes, screen doors, pots/spoons, debris removed from outside yards which poses a potential health, safety or personal rights risk to persons in care. POC Due Date: 10/19/2023 Plan of Correction 1 2 3 4 Administrator will remove items, clean yard and send photos to CCLD by POC due date.”
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On 11:25AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Caregiv er, Marita Sablay the purpose of the visit. Jose Michael Torio arrived approx. 30mins later. Jose's Administrator Certificate# 6033028740 Expires 10/22/24. The facility’s fire clearance was approved for 6 residents Non-Ambulatory and 1 Bedridden in Rm# 6 only. LPA toured facility with Jose including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 7 total bedrooms which 6 bedrooms are occupied by the residents and 1 bedroom is occupied by staff. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 108.3, 109, 109.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of nonperishable and 2-day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 04/04/2023. Emergency Disaster Plan was last posted in 2019. First aid kit was observed to be complete. Emergency disaster drill was last conducted on . At 12:17PM, LPA reviewed 6 residents records. At 3:13PM, LPA reviewed 7 staff records and 6 of 7 have current first aid training and associated to the facility. LIC809C Continued... 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LIC809 Continued.... THE FOLLOWING DEFICIENCIES WERE OBSERVED DURING VISIT: At 11:40 AM LPA observed scissors unlocked underneath sink cabinet At 12:10 PM LPA observed washing machine, boxes on outside garage At 12:11 PM LPA observed empty laundry detergent buckets behind shed At 12:12 PM LPA observed pot, spoon, green screen door, wood, debris behind outside shed The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penaltieties Updated copies of the following documents were requested for facility file and are to be submitted to CCL by 10/19/2023: LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan Liability Insurance Updated facility sketch Exit interview conducted. Appeal Rights and a copy of this report provided.
2023-08-22Other VisitNo findings
Plain-language summary
On August 22, 2023, state inspectors conducted an unannounced visit to amend findings from a previous inspection. The inspectors met with facility staff and provided an updated report to management. No new violations or issues were identified during this follow-up visit.
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On 08/22/2023 at 10:33 AM Licensing Program Analysts (LPAs) L. Alexander and L. Fontanilla conducted an unannounced Case Management visit to amend a Complaint Report from the previous visit on 08/03/2023. LPAs met with Caregiver, Lea Robes and explained the purpose of the visit. A copy of the amended report was provided to Albert Bernardino.
2023-07-31Annual Compliance VisitNo findings
Plain-language summary
On July 31, 2023, state licensing analysts made an unannounced visit to amend findings from a previous inspection conducted two weeks earlier. The administrator met with the analysts, who provided a copy of the amended report. No new violations were identified during this follow-up visit.
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On 07/31/2023 at 10:15 AM Licensing Program Analysts (LPAs) L. Alexander and L. Fontanilla conducted an unannounced Case Management visit to amend a Complaint Report from the previous visit on 07/18/2023. LPAs met with Administrator, Albert Bernardino and explained the purpose of the visit. A copy of the amended report was provided to Albert Bernardino.
2023-07-18Complaint InvestigationMixedType B · 1 finding
Plain-language summary
This was a complaint investigation that found the facility did not ensure staff were properly trained on oxygen equipment use, though some staff had received training certificates; inspectors also reviewed unexplained bruises on a resident who takes a blood thinner medication and found insufficient evidence to determine whether the bruises resulted from care issues or the medication's side effects. The facility was cited for the oxygen training deficiency but the bruising allegation could not be substantiated based on available evidence.
“This requirement is not met as evidenced by not having a planned calendar of activities for residents which poses as a potential risk to the health and safety of clients under care.”
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Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Exit interview conducted with Administrator. Appeal rights and copy of this report was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Staff do not ensure requirements for the use of oxygen equipment are met. Based on observation, the facility has 1 large oxygen tank and 23 small oxygen tanks located in the garage. R1 has an oxygen concentrator and an oxygen tank set-up on a rack in the bedroom. Licensee does not ensure staff administering oxygen to residents are appropriately trained. Based on interview with Administrator and record review, R1 is able to turn their oxygen on/off with cueing. The staff can assist R1 with placing the nasal cannula. Administrator provided certificate of training documents of Oxygen Operations - Electric to Portable Use for 5 staff caregivers. Resident sustained unexplained bruises while in care. Based on record review, R1 is on Xarelto medication which is a blood thinner. Taking a blood thinner can cause bruising as a side effect. S1, S2 and S3 state R1 is able to assist with transfers. Staff denied holding R1's arms when transferring. Based on LPAs observations, interviews and record reviews which were conducted, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. Appeal rights and copy of this report provided.
2 older inspections from 2022 are not shown in the free view.
2 older inspections from 2022 are not shown in the free view.
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