Washington · Everett

Everett Heritage Court.

ALF · Memory Care47 bedsDementia-trained staff(425) 259-5560
DSHS SDCP
Peer rank
Top 62% of Washington memory care
See full peer rank →
Facility · Everett
A 47-bed ALF · Memory Care with 19 citations on file.
Licensed beds
47
Last inspection
Dec 2025
Last citation
Jan 2026
Operated by
Snapshot

A medium home, reviewed on public record.

Peer Comparison

Compared to 38 Washington facilities with a similar number of beds.

ALF memory care · 36-month window. Higher percentile = better performance on inspection record. Source: Washington DSHS · Aging and Disability Services Administration.

Severity rank
0th%
Weighted citations per bed.
peer median
0
100
Repeat rank
Not enough repeat citations
among peers to rank.
Repeat deficiencies as share of total.
Frequency rank
14th%
Deficiencies per inspection.
peer median
0
100

Rankings based on 36-month DSHS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.

FACILITY WATCH · FREE

Everett Heritage Court has 19 citations on record. Know the moment anything changes.

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Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Everett Heritage Court's record and state requirements.

01 /

The facility holds a DSHS Specialized Dementia Care contract — can you provide written documentation of the specific dementia-care protocols and staff competencies required under that contract, and explain how those differ from standard assisted living care?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

DSHS records show 10 complaints on file and 11 inspection reports resulting in 13 deficiencies — can you share the corrective action plans the facility submitted in response to those deficiencies, and confirm which ones have been fully resolved?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

The most recent inspection occurred on December 1, 2025 — what deficiencies, if any, were cited during that visit, and can you walk us through the remediation steps the facility has completed since then?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

Full Inspection Record

Every inspection visit, verbatim.

11 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

11
reports on file
19
total deficiencies
2026-01-01
Complaint Investigation
Type A · 1 finding

Plain-language summary

A complaint investigation on October 23, 2025 found that Everett Heritage Court failed to ensure the safety of a resident with severe cognitive impairment and extensive wandering behavior who left the facility unsupervised through an unlocked memory care unit exit door on September 25, 2025; the resident was discovered missing at 5:00 PM and located by police at a nearby cemetery at 6:50 PM. The facility's service plan required staff to maintain this resident in common areas due to elopement risk and a history of getting lost, but the secured exit door was left unlocked, resulting in the resident's departure and placement at risk of harm. A deficiency was cited under the requirement that the facility provide housing and assume general responsibility for the safety and well-being of each resident.

Type AWAC §WAC 388-78A-2170(1)
Verbatim citation text · WAC §WAC 388-78A-2170(1)

The facility failed to ensure the safety and well-being of a resident with elopement risk and severe cognitive impairment who left the facility unsupervised through an unlocked memory care unit secured exit door on 09/25/2025, resulting in the resident going missing and being found by police at a nearby cemetery. The facility also failed to conduct regular elopement drills as required by their own policy.

Read raw inspector notes

WAC 388-78A-2170(1): The facility failed to ensure the safety and well-being of a resident with elopement risk and severe cognitive impairment who left the facility unsupervised through an unlocked memory care unit secured exit door on 09/25/2025, resulting in the resident going missing and being found by police at a nearby cemetery. The facility also failed to conduct regular elopement drills as required by their own policy.

2025-12-01
Annual Compliance Visit
Type A · 4 findings

Plain-language summary

A routine inspection in September 2025 found that Everett Heritage Court failed to maintain current background checks for two staff members—one medication technician's renewal was 67 days late and one caregiver's renewal was 336 days overdue—placing residents at risk of care from staff without cleared backgrounds. The facility also failed to submit a background check authorization for one medication technician within one business day of hire as required, and did not ensure one staff member completed a required chest X-ray within seven days of a positive tuberculosis test result. The facility received deficiency citations and was required to submit a plan of correction.

Type AWAC §WAC 388-78A-2466
Verbatim citation text · WAC §WAC 388-78A-2466

The facility failed to ensure 2 of 2 staff (Staff E and F) had valid Washington State name and date of birth background checks completed every two years. Staff E's check was 67 days late and Staff F's was 336 days late, placing residents at risk of being cared for by staff with potentially disqualifying backgrounds.

Type AWAC §WAC 388-78A-2468
Verbatim citation text · WAC §WAC 388-78A-2468

The facility failed to ensure 1 of 6 staff (Staff E) had a Washington State name and date of birth background check submitted within one business day after hire. Staff E's check was submitted 10 days after their hire date of 07/01/2023, placing residents at risk.

Type AWAC §WAC 388-78A-2485
Verbatim citation text · WAC §WAC 388-78A-2485

The facility failed to ensure 1 of 1 staff (Staff C) completed a chest X-ray within seven days after a positive tuberculosis blood test result on 05/06/2025. This failure placed residents at risk of exposure to a communicable disease.

Type AWAC §WAC 388-78A-2480
Verbatim citation text · WAC §WAC 388-78A-2480

The facility failed to ensure 2 of 4 staff (Staff B and Staff D) completed tuberculosis testing within three days of hire. Staff B was hired on 07/24/2025 and Staff D on 04/15/2025 with no documentation of TB testing, placing residents at risk of exposure to a communicable disease.

Read raw inspector notes

WAC 388-78A-2466: The facility failed to ensure 2 of 2 staff (Staff E and F) had valid Washington State name and date of birth background checks completed every two years. Staff E's check was 67 days late and Staff F's was 336 days late, placing residents at risk of being cared for by staff with potentially disqualifying backgrounds. WAC 388-78A-2468: The facility failed to ensure 1 of 6 staff (Staff E) had a Washington State name and date of birth background check submitted within one business day after hire. Staff E's check was submitted 10 days after their hire date of 07/01/2023, placing residents at risk. WAC 388-78A-2485: The facility failed to ensure 1 of 1 staff (Staff C) completed a chest X-ray within seven days after a positive tuberculosis blood test result on 05/06/2025. This failure placed residents at risk of exposure to a communicable disease. WAC 388-78A-2480: The facility failed to ensure 2 of 4 staff (Staff B and Staff D) completed tuberculosis testing within three days of hire. Staff B was hired on 07/24/2025 and Staff D on 04/15/2025 with no documentation of TB testing, placing residents at risk of exposure to a communicable disease.

2025-07-01
Complaint Investigation
Type B · 1 finding

Plain-language summary

A complaint investigation at Everett Heritage Court in March and April 2025 found that the facility failed to maintain equipment and furnishings in good repair for one resident, including a non-functioning emergency pull cord that had been missing for a month and a broken bathroom light that staff had not fixed despite being notified. The resident reported informing staff about these issues but no repairs were made, placing them at risk for compromised safety. This deficiency was cited, and the facility was previously cited for the same violation in June 2023.

Type BWAC §WAC 388-78A-3090(1)(c)
Verbatim citation text · WAC §WAC 388-78A-3090(1)(c)

The facility failed to keep equipment and furnishings in good repair. A resident's emergency pull cord string was missing for approximately one month, their bathroom light was not working, and staff did not respond to repair requests, placing the resident at risk for compromised safety.

Read raw inspector notes

WAC 388-78A-3090(1)(c): The facility failed to keep equipment and furnishings in good repair. A resident's emergency pull cord string was missing for approximately one month, their bathroom light was not working, and staff did not respond to repair requests, placing the resident at risk for compromised safety.

2025-05-01
Complaint Investigation
Type B · 1 finding

Plain-language summary

I don't have enough information in the source text to write a summary. The document shows a complaint investigation was conducted, but the narrative section is blank and the outcome section only lists checkbox options without indicating which was selected. To summarize the findings for families, I would need the actual details of what was investigated and what was found.

Type BWAC §WAC 388-78A-2090
Verbatim citation text · WAC §WAC 388-78A-2090

The assisted living facility failed to assess whether residents were safe to use or have portable heaters in their rooms. The facility did not complete a full assessment addressing safety considerations that may pose a danger to residents, such as the use of medical devices or other safety hazards related to the portable heating equipment.

Read raw inspector notes

WAC 388-78A-2090: The assisted living facility failed to assess whether residents were safe to use or have portable heaters in their rooms. The facility did not complete a full assessment addressing safety considerations that may pose a danger to residents, such as the use of medical devices or other safety hazards related to the portable heating equipment.

2025-03-01
Complaint Investigation
Type A · 1 finding

Plain-language summary

During a complaint investigation on October 25, 2024, inspectors found that the facility's bottom floor emergency exit door was permanently locked and required staff keys to open, limiting residents' independent access to that outdoor area. The facility's only readily accessible outdoor space was on the top floor, requiring bottom floor residents to be escorted upstairs for outdoor activities. Staff confirmed the bottom floor outdoor area was not used for resident activities and that the facility was planning to build a separate courtyard for that floor.

Type AWAC §WAC 388-78A-2140(2)
Verbatim citation text · WAC §WAC 388-78A-2140(2)

The facility failed to have a written policy and procedure documenting how residents of the bottom floor would have access to an outdoor area. The facility did not have a clear plan for bottom floor residents to access outdoor space for social interactions and activities, placing them at risk for unmet services and decreased quality of life.

Read raw inspector notes

WAC 388-78A-2140(2): The facility failed to have a written policy and procedure documenting how residents of the bottom floor would have access to an outdoor area. The facility did not have a clear plan for bottom floor residents to access outdoor space for social interactions and activities, placing them at risk for unmet services and decreased quality of life.

2025-01-01
Complaint Investigation
Type B · 2 findings

Plain-language summary

A complaint investigation at Everett Heritage Court on August 2, 2024 found that the facility failed to document weekly skin assessments for two residents with skin issues, including pressure ulcers, as required by its own care plan and policy. For one resident, the facility did not monitor or record wound measurements, treatment details, or healing progress despite a home health provider reporting that the wound had deteriorated and a new wound had developed; staff stated they were not responsible for monitoring because an outside agency was providing care. The facility was cited for failing to maintain adequate documentation in resident records to show it was monitoring and assessing skin problems, which placed the residents at risk of increased skin complications.

Type BWAC §WAC 388-78A-2410(9)
Verbatim citation text · WAC §WAC 388-78A-2410(9)

The Assisted Living Facility failed to document in the Residents' records observations and assessments for 2 of 2 Residents with skin issues. The facility did not perform weekly assessments and documentation as required by their own Skin Care Management policy, which resulted in failure to monitor and assess the Residents' skin issues to determine and timely address potential complications or worsening conditions.

Type BWAC §WAC 388-78A-2600(1)(b)
Verbatim citation text · WAC §WAC 388-78A-2600(1)(b)

The Assisted Living Facility failed to ensure policies and procedures were implemented to provide necessary care and services for residents with special needs. Specifically, the facility failed to ensure weekly assessments, follow-up, and documentation for a resident with skin issues were completed as outlined in their Skin Care Management policy.

Read raw inspector notes

WAC 388-78A-2410(9): The Assisted Living Facility failed to document in the Residents' records observations and assessments for 2 of 2 Residents with skin issues. The facility did not perform weekly assessments and documentation as required by their own Skin Care Management policy, which resulted in failure to monitor and assess the Residents' skin issues to determine and timely address potential complications or worsening conditions. WAC 388-78A-2600(1)(b): The Assisted Living Facility failed to ensure policies and procedures were implemented to provide necessary care and services for residents with special needs. Specifically, the facility failed to ensure weekly assessments, follow-up, and documentation for a resident with skin issues were completed as outlined in their Skin Care Management policy.

2024-09-01
Complaint Investigation
Type B · 2 findings

Plain-language summary

A complaint investigation at Everett Heritage Court in Everett from March through July 2024 found that staff failed to document and investigate a bruise on a resident's hip, and also failed to implement alert charting for two residents who had falls and changes in condition, as required by facility policy and state law. The facility was cited for violations of investigation requirements and policy implementation standards. The facility must submit a plan of correction to address these deficiencies.

Type BWAC §WAC 388-78A-2600
Verbatim citation text · WAC §WAC 388-78A-2600

The facility failed to implement alert charting policy for residents with falls and changes in condition. Two sampled residents were not placed on alert charting after falls or hospital returns, placing them at risk for unrecognized complications.

Type BWAC §WAC 388-78A-2371
Verbatim citation text · WAC §WAC 388-78A-2371

The facility failed to investigate, document investigative actions, and determine circumstances when staff found a bruise on a resident's left hip. The facility could not rule out abuse and neglect, and the resident was placed at risk for future incidents.

Read raw inspector notes

WAC 388-78A-2600: The facility failed to implement alert charting policy for residents with falls and changes in condition. Two sampled residents were not placed on alert charting after falls or hospital returns, placing them at risk for unrecognized complications. WAC 388-78A-2371: The facility failed to investigate, document investigative actions, and determine circumstances when staff found a bruise on a resident's left hip. The facility could not rule out abuse and neglect, and the resident was placed at risk for future incidents.

2023-12-01
Complaint Investigation
3 findings

Plain-language summary

Everett Heritage Court was investigated on multiple complaints between July and October 2023, with deficiencies cited for failing to monitor residents' well-being when weight loss went unidentified and for not properly reporting a significant change in a resident's condition when medications were not given for five days. One complaint about a resident's fall resulting in a head injury found no violation, as the facility appropriately called 911 and notified family and the medical provider. Another allegation about pneumonia from open windows could not be substantiated.

WAC §WAC 388-78A-2170
Verbatim citation text · WAC §WAC 388-78A-2170

Facility failed to maintain secure premises. An unlocked kitchen door and an unalarmed gate door that was regularly left unlocked allowed a resident to leave the facility undetected, resulting in the resident being found 2 miles away by police.

WAC §WAC 388-78A-2120
Verbatim citation text · WAC §WAC 388-78A-2120

Facility failed to monitor resident well-being. A resident experienced a 15-pound weight loss over 4 months that was not identified by the facility, and the medical provider was not aware of the weight loss.

WAC §WAC 388-78A-2640
Verbatim citation text · WAC §WAC 388-78A-2640

Facility failed to report significant change in resident's condition. A resident did not receive medications for 5 days and experienced severe diarrhea and dehydration requiring hospitalization, but the facility did not have an established medical provider for the resident at the time of the incident.

Read raw inspector notes

WAC 388-78A-2170: Facility failed to maintain secure premises. An unlocked kitchen door and an unalarmed gate door that was regularly left unlocked allowed a resident to leave the facility undetected, resulting in the resident being found 2 miles away by police. WAC 388-78A-2120: Facility failed to monitor resident well-being. A resident experienced a 15-pound weight loss over 4 months that was not identified by the facility, and the medical provider was not aware of the weight loss. WAC 388-78A-2120: Facility failed to monitor resident well-being. A resident lost 6 pounds over six months and was documented by hospital staff as 'thin and malnourished' with a BMI of 15.97 kg/m2, indicating inadequate nutritional monitoring and care. WAC 388-78A-2640: Facility failed to report significant change in resident's condition. A resident did not receive medications for 5 days and experienced severe diarrhea and dehydration requiring hospitalization, but the facility did not have an established medical provider for the resident at the time of the incident.

2023-11-01
Complaint Investigation
No findings
2023-10-01
Complaint Investigation
Type B · 1 finding

Plain-language summary

I don't have enough information in the source text to write an accurate summary. The document shows this was a complaint investigation but doesn't describe what the complaint alleged, what the facility was inspected for, or what was actually found. To help families, I would need the narrative section that explains what happened and what the inspection discovered.

Type BWAC §WAC 388-78A-2040
Verbatim citation text · WAC §WAC 388-78A-2040

The Assisted Living Facility failed to comply with the annual Washington State Patrol Fire Protection Bureau inspection. The facility continued to have uncorrected violations from the second Fire Marshal visit on 08/01/2023.

Read raw inspector notes

WAC 388-78A-2040: The Assisted Living Facility failed to comply with the annual Washington State Patrol Fire Protection Bureau inspection. The facility continued to have uncorrected violations from the second Fire Marshal visit on 08/01/2023.

2023-08-01
Complaint Investigation
3 findings

Plain-language summary

A complaint investigation was conducted, and no violation was found. The facility was not cited for any failed provider practice. The complaint was not substantiated.

WAC §WAC 388-78A-2371
Verbatim citation text · WAC §WAC 388-78A-2371

Facility failed to complete an incident report and investigation for a reported fall on 03/25/2023.

WAC §WAC 388-78A-2630
Verbatim citation text · WAC §WAC 388-78A-2630

Facility failed to report a fall incident to the family and medical provider as required.

WAC §WAC 388-78A-2600
Verbatim citation text · WAC §WAC 388-78A-2600

Facility policies and procedures for incident reporting and investigation were not followed consistently.

Read raw inspector notes

WAC 388-78A-2371: Facility failed to complete an incident report and investigation for a reported fall on 03/25/2023. WAC 388-78A-2630: Facility failed to report a fall incident to the family and medical provider as required. WAC 388-78A-2600: Facility policies and procedures for incident reporting and investigation were not followed consistently.

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