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StarlynnCare
Oregon · Springfield

The Rawlin at Riverbend.

The Rawlin at Riverbend is Grade C, ranked in the top 46% of Oregon memory care with 25 OR DHS citations on record; last inspected Apr 2025.

ALF · Memory Care72 licensed beds · largeDementia-trained staff
3491 Game Farm Road · Springfield, OR 97477LIC# 0000050445
Facility · Springfield
The Rawlin at Riverbend
© Google Street Viewoperator? submit a photo →
A 72-bed ALF · Memory Care with 25 citations on file — most recent Sep 2025.
Last inspection · Apr 2025 · citedSource · OR-DHS
Licensed beds
72
Memory care
✓ Yes
Last inspection
Apr 2025
Last citation
Sep 2025
Operated by
Phone
§ 01 · Snapshot

A large home, reviewed on public record.

§ 02 · Peer Comparison

Ranked against 32 Oregon facilities.

ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.

Severity rank
23th
Weighted citations per bed.
peer median
0
100
Repeat rank
100th
Repeat deficiencies as share of total.
peer median
0
100
Frequency rank
39th
Deficiencies per inspection.
peer median
0
100

FACILITY WATCH · BETA

The Rawlin at Riverbend has 25 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

§ 03 · The Record

Citation history, plotted month by month.

25 deficiencies on record. Each bar is a month with a citation.

96weighted score · 24 mo
Last citation: SEP 2025. Compared against peer median (dashed).
peer median
SEP 2025
Jun 2024May 2026

Finding distribution

25 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G16
H
I
Sev 2
D
E
F
Sev 1
A9
B
C
2025-09-26
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2025-09-25
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2025-09-23
Complaint Investigation
OR-DHS
1 · Licensing Violation
2025-08-27
Complaint Investigation
OR-DHS
1 · Licensing Violation
2025-08-22
Complaint Investigation
OR-DHS
1 · Licensing Violation
2025-08-01
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2025-06-15
Complaint Investigation
OR-DHS
1 · Licensing Violation
2025-05-04
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2025-04-17
Annual Compliance Visit
OR-DHS
No findings
2024-11-21
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-11-19
Complaint Investigation
OR-DHS
1 · Licensing Violation
2024-11-09
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-10-08
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-09-12
Complaint Investigation
OR-DHS
1 · Licensing Violation
2024-08-13
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-07-16
Annual Compliance Visit
OR-DHS
No findings
2024-06-22
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-05-24
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-04-06
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2024-04-01
Annual Compliance Visit
OR-DHS
No findings
2024-01-10
Complaint Investigation
OR-DHS
No findings
2023-12-05
Complaint Investigation
OR-DHS
1 · Licensing Violation
2023-12-01
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2023-11-26
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2023-09-08
Annual Compliance Visit
OR-DHS
No findings
2023-09-03
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2023-08-29
Complaint Investigation
OR-DHS
1 · Licensing Violation
2023-08-08
Complaint Investigation
OR-DHS
No findings
2023-07-24
Complaint Investigation
OR-DHS
1 · Licensing Violation
2023-06-13
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
2023-05-23
Complaint Investigation
OR-DHS
1 · Abuse: Neglect
§ 05 · Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to The Rawlin at Riverbend's record and state requirements.

01 /

Oregon DHS records show 52 inspection reports with 41 deficiencies since licensure — can you walk us through the most common categories of deficiencies cited, and provide copies of your corrective action plans addressing those findings?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

The facility holds an Oregon DHS Memory Care Endorsement and 46 complaints appear in the state file — were any of those complaints related to dementia care practices, and what documentation can you share about how substantiated complaints were resolved?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

With 41 deficiencies documented across 52 inspections, what systems has leadership put in place to prevent repeat citations, and can families review internal audit records or quality improvement reports that track compliance over time?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

§ 06 · Full Inspection Record

Every OR-DHS visit, verbatim.

31 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

31
reports on file
25
total deficiencies
2025-09-26
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No violation was found.

Abuse: NeglectOAR §__or_5f9315f3ff3abccceb6057bf6323c6e8
Verbatim citation text · OAR §__or_5f9315f3ff3abccceb6057bf6323c6e8

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2025-09-25
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated that the facility failed to provide a safe environment. The outcome of the investigation has not been finalized or documented in this record.

Abuse: NeglectOAR §__or_dd87a67525759c0d57c389a24fb19d39
Verbatim citation text · OAR §__or_dd87a67525759c0d57c389a24fb19d39

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2025-09-23
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint investigation found that the facility failed to use an approved behavior support tool (ABST) as required by licensing rules. No further details about the nature or outcome of this violation are provided in the available documentation.

Licensing ViolationOAR §__or_ba9e002ff03cf792552ec023bcf34b3f
Verbatim citation text · OAR §__or_ba9e002ff03cf792552ec023bcf34b3f

Failed to use an ABST

Full inspector notes

—: Failed to use an ABST

2025-08-27
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint investigation found that the facility failed to assure resident rights. The specific violation was substantiated by the Oregon Department of Human Services Long-Term Care Licensing.

Licensing ViolationOAR §__or_7b7c7ec7489ba7dff728151a394d5479
Verbatim citation text · OAR §__or_7b7c7ec7489ba7dff728151a394d5479

Failed to assure resident rights

Full inspector notes

—: Failed to assure resident rights

2025-08-22
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint was investigated regarding failure to assure resident rights at this facility. The investigation did not substantiate a violation of resident rights protections.

Licensing ViolationOAR §__or_19ca3cd71b717f5eb9ebfc38a864710c
Verbatim citation text · OAR §__or_19ca3cd71b717f5eb9ebfc38a864710c

Failed to assure resident rights

Full inspector notes

—: Failed to assure resident rights

2025-08-01
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated regarding failure to provide a safe environment. The inspection outcome field does not indicate whether the complaint was substantiated or unsubstantiated, so the specific findings cannot be summarized from the information provided.

Abuse: NeglectOAR §__or_cf6f5b1cc179d149487675942bc8a563
Verbatim citation text · OAR §__or_cf6f5b1cc179d149487675942bc8a563

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2025-06-15
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome is not specified in the available information. Families should contact Oregon DHS Long-Term Care Licensing directly for details on whether the complaint was substantiated and what corrective actions, if any, were required.

Licensing ViolationOAR §__or_e3d0753bdae452a17d77ed7fd6f3118b
Verbatim citation text · OAR §__or_e3d0753bdae452a17d77ed7fd6f3118b

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2025-05-04
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated that the facility failed to provide a safe environment. The outcome of that investigation is not available in this report. Families seeking details about this complaint should contact Oregon DHS Long-Term Care Licensing directly for the final determination.

Abuse: NeglectOAR §__or_3cf3e04a8a1b6554c7ae1b5fea221b21
Verbatim citation text · OAR §__or_3cf3e04a8a1b6554c7ae1b5fea221b21

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2025-04-17
Annual Compliance Visit
No findings
2024-11-21
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint, and no violation was found.

Abuse: NeglectOAR §__or_973a8b423466c5943d7aeae74b8df53f
Verbatim citation text · OAR §__or_973a8b423466c5943d7aeae74b8df53f

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2024-11-19
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint investigation found that the facility failed to maintain a safe physical environment. The specific conditions or hazards identified were not detailed in the available information. No further outcome status was recorded at the time of this summary.

Licensing ViolationOAR §__or_07ec3787d5b28de9ff86b2ec32721558
Verbatim citation text · OAR §__or_07ec3787d5b28de9ff86b2ec32721558

Failed to maintain a safe physical environment

Full inspector notes

—: Failed to maintain a safe physical environment

2024-11-09
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint investigation found that the facility failed to maintain a safe physical environment. The specific conditions that posed the safety risk were not detailed in the available records. Families should request the full inspection report from Oregon DHS Long-Term Care Licensing for complete details about what unsafe conditions were identified and what corrective actions the facility must take.

Abuse: NeglectOAR §__or_188c465a2398b72af99ac9baf5756f62
Verbatim citation text · OAR §__or_188c465a2398b72af99ac9baf5756f62

Failed to maintain a safe physical environment

Full inspector notes

—: Failed to maintain a safe physical environment

2024-10-08
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging that medication was not administered as ordered. The investigation found a licensing violation for failure to administer medication as prescribed. The facility must correct this violation.

Abuse: NeglectOAR §__or_d16cc96931d9fee4d18b228118879f46
Verbatim citation text · OAR §__or_d16cc96931d9fee4d18b228118879f46

Failed to administer medication as ordered

Full inspector notes

—: Failed to administer medication as ordered

2024-09-12
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint was investigated alleging that medication was not administered as ordered. The investigation found a licensing violation related to failure to administer medication as prescribed. Families should understand that proper medication administration is a core requirement for resident safety in memory care facilities.

Licensing ViolationOAR §__or_f3914d795fad18fb3e012292710e9387
Verbatim citation text · OAR §__or_f3914d795fad18fb3e012292710e9387

Failed to administer medication as ordered

Full inspector notes

—: Failed to administer medication as ordered

2024-08-13
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint investigation found that the facility failed to properly plan care for a resident. The investigation substantiated this violation of Oregon care planning requirements. No other details about the specific care planning deficiency were provided in the available documentation.

Abuse: NeglectOAR §__or_651a39c720fe551a6b7840e242bb62f8
Verbatim citation text · OAR §__or_651a39c720fe551a6b7840e242bb62f8

Failed to properly plan care

Full inspector notes

—: Failed to properly plan care

2024-07-16
Annual Compliance Visit
No findings
2024-06-22
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated regarding failure to provide a safe environment. The investigation outcome has not yet been determined or is pending. Families should contact Oregon DHS Long-Term Care Licensing directly for the current status of this complaint.

Abuse: NeglectOAR §__or_8a85e2f1fcac776dac0475c5af42428d
Verbatim citation text · OAR §__or_8a85e2f1fcac776dac0475c5af42428d

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2024-05-24
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate this complaint. No violation was found.

Abuse: NeglectOAR §__or_ff2905614e679bb86d094e28124a789a
Verbatim citation text · OAR §__or_ff2905614e679bb86d094e28124a789a

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2024-04-06
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome was not documented in the available record, so it cannot be determined whether the complaint was substantiated or what corrective actions, if any, were required.

Abuse: NeglectOAR §__or_d3fa34f2ee2ae4403b621db6209996b0
Verbatim citation text · OAR §__or_d3fa34f2ee2ae4403b621db6209996b0

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2024-04-01
Annual Compliance Visit
No findings
2024-01-10
Complaint Investigation
No findings
2023-12-05
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint investigation was conducted, and the facility failed to cooperate with the investigation process. No further details about the underlying complaint or findings are provided in this summary.

Licensing ViolationOAR §__or_4bb5169e18c9ffe214ca298b542e19b5
Verbatim citation text · OAR §__or_4bb5169e18c9ffe214ca298b542e19b5

Failed to cooperate with an investigation

Full inspector notes

—: Failed to cooperate with an investigation

2023-12-01
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint, and no violation was found.

Abuse: NeglectOAR §__or_2ba00b374f0a877e00bf85a12f49060e
Verbatim citation text · OAR §__or_2ba00b374f0a877e00bf85a12f49060e

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2023-11-26
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint investigation found that the facility failed to provide a safe environment. The specific nature of the safety deficiency and any corrective actions required are not detailed in the available inspection documentation. Families should contact the facility directly or request the full inspection report from Oregon DHS Long-Term Care Licensing for additional details.

Abuse: NeglectOAR §__or_60237cbda1f1c049bfa2a2b978716ecb
Verbatim citation text · OAR §__or_60237cbda1f1c049bfa2a2b978716ecb

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2023-09-08
Annual Compliance Visit
No findings
2023-09-03
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint investigation found that the facility failed to follow the resident's care plan. The specific details of what care plan requirements were not met are not detailed in this summary. This constitutes a licensing violation.

Abuse: NeglectOAR §__or_44abab2cb03c8685bb7ca8a83f535ead
Verbatim citation text · OAR §__or_44abab2cb03c8685bb7ca8a83f535ead

Failed to follow care plan

Full inspector notes

—: Failed to follow care plan

2023-08-29
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint was investigated alleging that medication was not administered as ordered. The investigation found a licensing violation in medication administration practices.

Licensing ViolationOAR §__or_87169c08593bacc3563499f20b2c6890
Verbatim citation text · OAR §__or_87169c08593bacc3563499f20b2c6890

Failed to administer medication as ordered

Full inspector notes

—: Failed to administer medication as ordered

2023-08-08
Complaint Investigation
No findings
2023-07-24
Complaint Investigation
1 · Licensing Violation

Plain-language summary

A complaint investigation found that the facility failed to report vaccination status as required. The outcome of this complaint has not been finalized.

Licensing ViolationOAR §__or_d330770384c1f66606dad78488bafd42
Verbatim citation text · OAR §__or_d330770384c1f66606dad78488bafd42

Failed to report vaccination status

Full inspector notes

—: Failed to report vaccination status

2023-06-13
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated that the facility failed to provide a safe environment. The specific alleged violations and findings are not detailed in the information provided. To learn what was found during this investigation, you may request the full inspection report from Oregon DHS Long-Term Care Licensing.

Abuse: NeglectOAR §__or_0588dab5bb271811f4d983bc8f3fb764
Verbatim citation text · OAR §__or_0588dab5bb271811f4d983bc8f3fb764

Failed to provide safe environment

Full inspector notes

—: Failed to provide safe environment

2023-05-23
Complaint Investigation
1 · Abuse: Neglect

Plain-language summary

A complaint was investigated alleging that the facility failed to follow a resident's care plan. The investigation found a licensing violation in this area. The facility was required to take corrective action.

Abuse: NeglectOAR §__or_ae39ac85c3fcb5eb294da47fc0c1bf37
Verbatim citation text · OAR §__or_ae39ac85c3fcb5eb294da47fc0c1bf37

Failed to follow care plan

Full inspector notes

—: Failed to follow care plan

19 older inspections from 2022 are not shown in the free view.

19 older inspections (20222023) are available with a premium membership.

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