New Friends Memory and Residential Care of Florence.
New Friends Memory and Residential Care of Florence is Grade A−, ranked in the top 15% of Oregon memory care with 4 OR DHS citations on record; last inspected Aug 2025.
A medium home, reviewed on public record.
Ranked against 118 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
New Friends Memory and Residential Care of Florence has 4 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
4 deficiencies on record. Each bar is a month with a citation.
Finding distribution
4 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to New Friends Memory and Residential Care of Florence's record and state requirements.
Oregon DHS records show 150 inspection reports and 146 deficiencies on file — can you walk us through the most common deficiency themes found during those inspections, and provide copies of your corrective action plans for the most recent findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility holds an Oregon DHS Memory Care Endorsement — what specific dementia care training and competency assessments are required under that endorsement, and can you show us documentation of staff completion rates for the last twelve months?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
147 complaints appear in the state file — were any of those complaints substantiated by Oregon DHS, and what written records can you share about how the facility responded to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-12-09Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to use an ABST (Agitation and Behavioral Support Team). The investigation found a licensing violation related to this requirement. Families should note that the facility did not follow protocols for behavioral support as required by Oregon licensing rules.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2025-09-12Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an abuse, neglect, and exploitation screening tool (ABST) as required by Oregon licensing rules. This screening tool is used to help identify and document suspected abuse, neglect, or exploitation of residents. The complaint was substantiated as a licensing violation.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2025-08-18Annual Compliance VisitNo findings
2025-03-09Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to maintain staffing levels as required by its Assisted Behavioral Support Team plan. The facility did not meet its designated staffing commitments under that plan.
“Failed to staff as indicated by ABST”
Full inspector notes
—: Failed to staff as indicated by ABST
2025-02-20Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to maintain staffing levels as required by the Adult foster Home Standards and Training (ABST) regulations. This is a licensing violation. The specific details of how staffing fell short are not elaborated in this summary.
“Failed to staff as indicated by ABST”
Full inspector notes
—: Failed to staff as indicated by ABST
2024-01-25Annual Compliance VisitNo findings
44 older inspections from 2017 are not shown in the free view.
44 older inspections (2017–2023) are available with a premium membership.
Other facilities in Lane County.
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