Waterford Grand Memory Care.
Waterford Grand Memory Care is Grade B−, ranked in the top 40% of Oregon memory care with 16 OR DHS citations on record; last inspected Jan 2025.
A large home, reviewed on public record.
Ranked against 32 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
Waterford Grand Memory Care has 16 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
16 deficiencies on record. Each bar is a month with a citation.
Finding distribution
16 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to Waterford Grand Memory Care's record and state requirements.
Oregon DHS records show 36 inspection reports on file with 30 deficiencies cited — can you walk us through the most common themes in those deficiency findings and show us the written corrective action plans the facility submitted to address them?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The most recent inspection was January 23, 2025, and 31 complaints are on file with Oregon DHS — can you share which of those complaints were substantiated and what specific changes the facility made in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Waterford Grand holds an Oregon DHS Memory Care Endorsement — can you show us the written dementia care program that supports this endorsement, and explain how staff competency in dementia care is documented and verified across all shifts?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
20 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-11-17Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The outcome of that investigation is not yet available. Families should contact the facility or Oregon DHS Long-Term Care Licensing for the status of this complaint.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-11-12Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to follow a resident's care plan. The investigation found a licensing violation. The facility did not implement care as documented in the resident's care plan.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2025-08-13Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation found a licensing violation related to failure to maintain a safe environment. No additional details about the specific unsafe condition are provided in the available inspection record.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-06-16Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific deficiency or corrective action are provided in this summary.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-04-01Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was received that the facility failed to provide a safe environment. The inspection outcome does not indicate whether the complaint was substantiated or unsubstantiated, so the status of the allegation remains unclear from the available information.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-02-28Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation found a licensing violation in this area. The facility was required to correct the violation.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-01-27Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The outcome of that investigation is not documented in this record. Families should contact Oregon DHS Long-Term Care Licensing directly for the complete investigation results and any corrective actions required.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-01-25Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the specific deficiencies or corrective actions are available in this summary.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-01-23Annual Compliance VisitNo findings
2024-12-22Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to follow a resident's care plan. The investigation found a licensing violation related to this failure. The facility was required to take corrective action.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-10-18Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to administer medication as ordered. No further details about resident outcome or corrective action are provided in this summary.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2024-08-08Annual Compliance VisitNo findings
2024-07-24Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to provide or assist with hygiene. The investigation outcome has not yet been determined or finalized.
“Failed to provide or assist with hygiene”
Full inspector notes
—: Failed to provide or assist with hygiene
2024-07-09Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was received alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2024-04-07Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to protect a resident from physical abuse. The specific details of what occurred and the basis for this finding are not provided in the available documentation. Families should request the full inspection report from Oregon DHS Long-Term Care Licensing for complete information about this substantiated violation.
“Failed to protect resident from physical abuse”
Full inspector notes
—: Failed to protect resident from physical abuse
2024-02-28Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to follow a resident's care plan. The specific details of how the care plan was not followed are not provided in the available inspection record. The outcome of this complaint has not yet been determined.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2023-10-23Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific care planning deficiency or corrective actions are provided in the available information.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2023-07-28Annual Compliance VisitNo findings
2023-06-29Complaint InvestigationNo findings
2023-05-17Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific care planning deficiency or corrective actions were provided in the inspection record.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
23 older inspections from 2021 are not shown in the free view.
23 older inspections (2021–2023) are available with a premium membership.
Other facilities in Lane County.
Other memory care facilities in Lane County with similar care offerings.
Family reviews
No reviews yet — be the first to share your experience
No published reviews yet. Use the button above to share your experience.
Other memory care options nearby.
More options in neighboring cities
Licensed memory care in other cities within this county region — useful when your search radius crosses city limits.