Loving Hands Care Home Llc.
Loving Hands Care Home Llc is Ranked in the top 39% of California memory care with 11 CDSS citations on record; last inspected Feb 2026.
A small home, reviewed on public record.
Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Loving Hands Care Home Llc has 11 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
11 deficiencies on record. Each bar is a month with a citation.
Finding distribution
11 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Loving Hands Care Home Llc's record and state requirements.
The facility has 5 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
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The February 3, 2026 inspection is the most recent on file — can you walk families through what that visit covered and provide a copy of any deficiency notice issued?
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Six complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?
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Every inspection visit, verbatim.
7 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-02-03Other VisitType B · 3 findings
Plain-language summary
A routine annual inspection on February 3, 2026 found the facility generally clean and safe, with adequate lighting, temperature, and food supplies, though fire extinguishers were not tagged and two metal poles with exposed wire were observed in the backyard. All three resident records were incomplete, and the facility was required to submit corrected documentation by February 13, 2026. No other violations were identified during the tour of bedrooms, bathrooms, kitchen, and common areas.
“Based on observation, the licensee did not comply with the section cited above by having the water temperature at 95.4 which poses a potential health and safety risk to persons in care. POC Due Date: 02/06/2026 Plan of Correction 1 2 3 4 Administrator agreed, to have the water temperature adjusted to attain a temperature between 105 degree F to 120 degree F. Administrator will submit a photo of the water temperature to the department by the POC date.”
“Based on observation, the licensee did not comply with the section cited above by having 2 metal poles sticking up out of the ground in the backyard one with wires hanging out which poses a potential health and safety risk to persons in care. POC Due Date: 02/13/2026 Plan of Correction 1 2 3 4 Administrator agreed to have the 2 poles removed, and submit photos to the Department by the POC date.”
“Based on record review, the licensee did not comply with the section cited above in having R1, R2 and R3 file missing forms R1 missing consent for medical treatments, personal rights, R2 missing personal rights and R3 missing consent for emergency medical treatment, appraisal needs and service plan, personal rights and safeguards (belongings) which poses a potential health and safety risk to persons in care. POC Due Date: 02/13/2026 Plan of Correction 1 2 3 4 Administrator agrees to review resident file and update all required forms and submit a self certification to CCLD by the POC date.”
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On 2/03/2026 at 2:15pm, Licensing Program Analyst (LPA) Carol Fowler conducted an unannounced annual required inspection. LPA met with Caregiver, Elizabeth Napolitano, and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area, garage, and back yard. The facility consists of four (4) bedrooms and three (3) bathrooms. All indoor passageways are kept free of obstruction. There are no bodies of water. A comfortable temperature for clients is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the clients. Hot water temperature in the shared clients’ bathroom was measured at 95.4 degrees Fahrenheit. All toilets, hand washing, and bathing are safe, sanitary. Hand washing poster and soap observed at all hand washing stations. The supply of extra hygiene was available for residents. There is a minimum of 7-day non-perishables and 2-day perishables foods. Smoke detectors/carbon monoxide were in operating condition during visit. Fire extinguisher were not tagged. Fire drill last conducted 01/08/2026. First aid kit was observed to be complete. Continued on LIC809C . 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Three (3) staff records were reviewed, all complete. All three (3) residents records were reviewed and all 3 were incomplete. Deficiencies observed by LPA during record review: At 2:58PM LPA observed water temperature was 95.4. At 3:00PM LPA observed 2 metal poles with wire sticking out of the ground located in the backyard. At 3:15PM LPA observed Resident files are not complete. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. The following forms to be updated and submitted to CCLD by 2/13/2026: LIC610D Emergency disaster plan (last page) LIC500 (Personnel Record) LIC308 (Designation of facility Responsibility) Exit interview conducted. Copy of report, LIC-809 & 809C, LIC-809D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to staff.
2025-04-23Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint alleged that staff was withholding mail, specifically a birthday card from a church. During the investigation, staff and family members explained different mail-handling procedures, but there was no evidence that mail was actually being held from the resident—the facility did not find the missing card, and it's unclear whether the church sent it to the facility's address. No violation was found.
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Continue from LIC 9099 During an interview with resident R1 it revealed that R1 stated R1 did not receive a birthday card from a church that mailed R1 a birthday card last year. R1 thinks that the staff is withholding R1s mail. R1 stated that the birthday card is the only mail that R1 is missing. R1 stated that R1 knows that the church mailed R1 a card because they did so last year. Interview with W2 revealed that in the (very rare) event that R1 receives mail at Loving Hands facility, the facility calls W2 and W2 will go there in person to inspect and likely pick up the mail, If the mail is personal (including notices from the court), W2 would give the mail directly to R1. Interview with S1 revealed that R1 has a conservator that handles all of R1s mail, if mail is received at the facility S1 will contact the conservator and the conservator will come to the facility and inspect the mail and provide R1 with the mail unless it’s a bill or something the conservator needs to take care of. Interview with S2 reveals that when mail is received at the facility it is given directly to the resident it is addressed to. Therefore, this allegation is UNSUBSTANTIATED No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2025-04-15Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint alleged that staff were not properly feeding a resident and interfering with visits, but the investigation found both allegations to be unsubstantiated—the facility provided meals and snacks daily with documented photos, and visitors were welcomed during posted hours except for a few individuals with restraining orders or those who would not follow facility health policies. The resident, who has a history of homelessness and frequently contacts outside agencies with various claims of mistreatment, has two phones available to contact friends and an attorney aware of his background. No violations were cited.
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Continue from LIC 9099 Allegation: Staff are not properly feeding a resident Investigation Finding: unsubstantiated. During interviews with resident R1 revealed R1 is not satisfied with the food the facility is serving, R1 stated that the facility is serving 1 slice of bread for lunch, sometimes Pilipino food and crackers, R1 stated the facility provided R1 with popcorn once and it tasted stale. R1 stated R1 has been eating trail mix, popcorn, licorice and chips, R1 stated the facility gave R1 hot peppers one time. R1 also stated that R1 is starving. Interview with S1 revealed that R1 has a conservator which will explain that R1 constantly complains about R1 care and food at the facility. S1 stated that the facility is serving American nutritious meals and S1 will go out and buy the food items and snacks requested by R1. S1 also stated that R1 likes to sleep until afternoon and wishes to have breakfast, lunch and dinner all at the same time. S1 stated R1 is eating all meals and snacks daily. S1 stated S1 takes photos of meals served and eaten by R1. Interview with W2 revealed that R1 has complained constantly about R1’s care at the facility and that R1 has called the public defender, APS, Legal Assistance for Seniors and multiple other agencies. W2 stated R1 claims are R1 is being starved, being poisoned and having funds and belongings stolen and various other abuses, W2 states that R1’s claims have never been substantiated. W2 also stated that caregivers have overlooked R1’s racial and fat-shaming slurs. W2 states R1’s actions are due to diagnosis. LPA was presented with photos of R1’s snacks, meals, texted food requests and facility menu. LPA did not observe any food being locked or inaccessible to residents. Therefore, this allegation is UNSUBSTANTIATED Continue on LIC 9099C(2) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continue from LIC 9099C Allegation: Staff are interfering with a resident's visitations Investigation Finding: unsubstantiated. During the investigation LPA interviewed staff, conservator and resident. Interview with S1 revealed that visiting hours at the facility is 10:00am to 3:00pm. S1 stated that R1 was a part of the homeless population for over 10 years and R1’s friends are from the homeless population they are welcomed to visit and follow the facility policies, but they bring R1 over the counter drugs. During COVID a friend would not follow COVID guidelines being vaccinated or tested and R1 is not vaccinated. R1 has only a few visitors and a few visitors have restraining orders and are turned away. Interview with W2 revealed that R1 has been homeless for decades and most of R1’s friends can’t make the trip to visit R1 in Rodeo. There are also some friends of R1’s that have restraining orders and are not allowed to visit the facility. W2 stated that R1 has two phones to reach out to friends. W2 stated that R1 has an attorney, and the attorney is well aware of R1’s history and background. Therefore, this allegation is UNSUBSTANTIATED No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2025-03-06Complaint InvestigationUnsubstantiatedNo findings
Plain-language summary
A complaint was investigated alleging that a resident did not receive prescribed medication, food quality was inadequate, and documentation was not provided to the family. The facility's medication records showed the resident received all prescribed medications as ordered, all interviewed residents reported satisfaction with food quality, and staff stated the family had not requested any documents. All three allegations were found to be unsubstantiated.
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RP stated that R1 was not given medication as prescribed. Based on interviews and information obtained from the MAR (medication administration record) shows that R1 received medications as prescribed, the MAR is signed by staff at the time medication is given. Allegation: Staff do not ensure that resident(s) are provided food that is of quality and in the quantity necessary to meet the needs of the resident(s) – Unsubstantiated During the course of investigation, LPA interviewed 3 staff and 5 residents. LPA observed residents are having lunch. LPA interviewed 5 residents, 5 out of 5 stated that they have no complaints on the quality of their food. LPA reviewed 5 residents files and 5 out of 5 do not have any restricted diet on files. Allegation: Staff are not providing documentation regarding resident to their Responsible Party as necessary – Unsubstantiated During the course of investigation, LPA interviewed 3 staff, 3 out of 3 stated RP have not request any documents from them. S1 stated “I communicate with RP almost daily and have not received any files requested from RP via text, mail, or verbal. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conduct and a copy of report provided to Administrator.
2025-01-14Annual Compliance VisitType A · 6 findings
Plain-language summary
An unannounced annual inspection was conducted on January 14, 2025. The inspector found that the facility was generally clean and safe, with adequate lighting, temperature control, and emergency equipment in working order, but noted several deficiencies: a leaking shower faucet, water temperature at 135 degrees Fahrenheit, torn screens on a side yard window and door, an expired administrator certificate, an untagged fire extinguisher, and incomplete staff and resident files. The facility was given until January 30, 2025 to correct these issues.
“Based on observation, the licensee did not comply with the section cited above by having water temperature at 135 degrees F which poses an immediate health and safety risk to persons in care. POC Due Date: 01/15/2025 Plan of Correction 1 2 3 4 Administrator agreed to turn down the water heater and submit a video to the Department showing the water temperature by the POC date.”
“Based on observation, the licensee did not comply with the section cited above by having a leaking faucet located in bathroom #1 which poses a potential health and safety risk to persons in care. POC Due Date: 01/30/2025 Plan of Correction 1 2 3 4 Administrator agreed to have a plumber repair or replace the faucet in the shower and submit a picture of the receipt and the faucet once repaired/replaced to the Department by the POC date.”
“Based on observation, the licensee did not comply with the section cited above by having the screen door leading to the backyard tapped and a window screen on the left side of the house in disrepair which poses a potential health and safety or risk to persons in care. POC Due Date: 01/30/2025 Plan of Correction 1 2 3 4 Administrator agreed to have the screen door and window screens replaced and submit photos to the Department by the POC date.”
“Based on observation. the licensee did not comply with the section cited above by having an expired Administrator Certification which poses a potential health and safety risk to persons in care. POC Due Date: 01/30/2025 Plan of Correction 1 2 3 4 Administrator agreed to provide a copy of a current Administrator Certificate to the Department by the POC date.”
“Based on observation and record review, the licensee did not comply with the section cited above by not having complete Administrator and staff files which poses a potential health and safety risk to persons in care. POC Due Date: 01/30/2025 Plan of Correction 1 2 3 4 Administrator agreed to read the regulation and update all staff files and submit a sample copy to the Department by the POC date.”
“This requirement is not met as evidenced by: Deficient Practice Statement 1 2 3 4 Based on observation, the licensee did not comply with the section cited above by having fire extinguishers without tags or purchase receipt taped on the cylinder to show date of purchase or when last inspected which poses a potential health and safety or personal rights risk to persons in care. POC Due Date: 01/20/2025 Plan of Correction 1 2 3 4 Administrator agreed to tape the purchase receipt on the cylinder and provide a copy to the Department or have the fire extinguishers replaced and tagged. by the POC date.”
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On 1/14/2025 at 12:00pm, Licensing Program Analyst (LPA) Carol Fowler conducted an unannounced annual required inspection. LPA met with Caregiver, Edelyn Tupas, and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area, garage, and back yard. The facility consists of four (4) bedrooms and three (3) bathrooms. All indoor passageways are kept free of obstruction. There are no bodies of water. A comfortable temperature for clients is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the clients. Hot water temperature in the shared clients’ bathroom was measured at 135 degrees Fahrenheit. All toilets, hand washing, and bathing are safe, sanitary. Hand washing poster and soap observed at all hand washing stations. The supply of extra hygiene was available for residents. There is a minimum of 7-day non-perishables and 2-day perishables foods. Smoke detectors/carbon monoxide were in operating condition during visit. Fire extinguisher were not tagged. Fire drill last conducted 12/09/2024. First aid kit was observed to be complete. Continued on LIC809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809. Three (3) staff records were reviewed, one was complete and two (2) were incomplete. All three (3) clients' records were reviewed and 1 was complete and 2 incomplete. Deficiencies observed by LPA during record review: At 1:04PM LPA observed shower faucet was leaking. At 1:09PM LPA observed the water temperature is 135 degrees F. At 1:29PM LPA observed screen door and screen on side yard window is tore. At 1:35PM LPA observed Administrator Certificate is expired. At 1:40PM LPA observed Fire Extinguisher has no tag or receipt taped to cylinder. At 1:55PM LPA observed Staff and Resident files are not complete. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. The following forms to be updated and submitted to CCLD by 1/30/2024: LIC610D Emergency disaster plan (last page) LIC500 (Personnel Record) LIC308 (Designation of facility Responsibility) Administrator current Certificate. Exit interview conducted. Copy of report, LIC-809 & 809C, LIC-809D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to staff. .
2024-12-06Other VisitType B · 1 finding
Plain-language summary
An inspector made an unannounced visit on December 6, 2024, and found that a staff member had been working at the facility for two days without having completed required fingerprint clearance. The facility was cited for this violation and assessed a $200 civil penalty.
“Licensee failed to ensure all staff had a criminal record clearance. LPA observed S1 did not have a criminal record clearance, which poses an immediate safety risk to residents in care.”
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On 12/6/24 at 9:15AM, Licensing Program Analyst (LPA) Carol Fowler arrived unannounced to open a 10-day initial complaint on an unrelated matter and conducted a case management. LPA met with Ester Ramos, Caregiver and explained the purpose of the visit. At 9:55AM, LPA observed S1 was working at the facility and not have done fingerprint clearance. LPA verified that S1 was not fingerprint cleared. LPA was informed that S1 has been working for 2 days. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiencies may result in civil penalties. Civil penalty of $200 is being assess . Exit interview conducted with Cecilia San Diego-Tomas. A copy of this report and appeal rights was provided.
2024-01-05Annual Compliance VisitType B · 1 finding
Plain-language summary
On January 5, 2024, an unannounced annual inspection found the facility's bedrooms, bathrooms, and common areas in good condition with adequate lighting, grab bars, and working smoke and carbon monoxide detectors; however, the facility had incomplete resident and staff files, and the backyard contained hazardous items including ladders, paint, concrete mix, wood with nails, and medical equipment that posed safety risks. The administrator agreed to update the incomplete files and the facility was required to submit missing documentation and proof of corrections by January 12, 2024. A new fire extinguisher was scheduled to be purchased the following day.
“Based on observation, the licensee did not comply with the section cited above by having 2 ladders, buckets, bedframes, concrete mix, paint, shovel, wood pallets, wood boards with nails, hoyer lyft, large umbrella frame located in the backyard, which poses a potential health and safety risk to persons in care. POC Due Date: 01/22/2024 Plan of Correction 1 2 3 4 Administrator agreed to have 2 ladders, buckets, bedframes, concrete mix, paint, shovel, wood pallets, wood boards with nails, hoyer lyft, large umbrella frame removed from the backyard and email photos to CCLD by the POC date.”
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On 1/05/2024 at 9:30am, Licensing Program Analyst (LPA) Carol Fowler conducted an unannounced 1-Year Required inspection. LPA met with Princess Nido, Caregiver, and explained the purpose of the visit. Cecilia San Diego-Tomas, Administrator arrived at 10:45am. The Administrator currently holds a certificate (#6048434740) that expires on 06/28/2024. The facility’s fire clearance was approved for four (4) non-ambulatory and four (4) bedridden residents. LPA toured the facility with Caregiver Princess Nido including but not limited to bedrooms, bathrooms, kitchen, common area, garage and backyard. The facility consists of four (4) total bedrooms, and three (3) bathrooms. No bodies of water observed. A comfortable temperature is maintained at 74.8 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 105.1 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars. Smoke detectors and carbon monoxide were in operating condition during visit. New Fire extinguisher will be purchased on 01/06/2024. Emergency Disaster Plan was last posted on 1/15/2023. First aid kit was observed to be complete. LPA reviewed five (5) resident files and three (3) staff files which were found to be incomplete. Administrator had electronic copies of documents and will update resident and staff files. Continued on LIC809C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809. LPA observed the following deficiencies: · At 10:21am, LPA observed 2 ladders, buckets, bedframes, concrete mix, paint, shovels, wood pallets, wood boards with nails, hoyer lyft, large umbrella frame located in the backyard. LPA requested the following documents to be submitted to CCLD by 1/12/2024. · Resident Roster · LIC 308 Designation of Administrative Responsibility · LIC 309 Administrative Organization · LIC 500 Personnel Report · LIC 610E Emergency Disaster Plan (9 pages) · Liability Insurance The deficiencies were observed (see LIC809D) and cited from the California Code of Regulation, Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. A copy of this report along with appeal rights provided
6 older inspections from 2021 are not shown in the free view.
6 older inspections from 2021 are not shown in the free view.
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