Palm Villas
RCFE
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive assistance with daily living activities such as bathing, dressing, meals, and medication management in a home-like setting. RCFEs are not hospitals or skilled nursing facilities — they do not provide round-the-clock medical care.
1931 Woodside Road · Redwood City, 94061
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 15 California RCFE facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity100thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency100thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Palm Villas scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_general / medium beds (15 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
none · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What training are all staff required to complete?22 CCR §87411
All direct-care staff must complete:
- 10 hours initial training within the first four weeks of employment.
- 4 hours annual in-service every year thereafter.
- Administrator certificate from a CDSS-approved program — 80 hours for first-time, 40 hours renewal every 2 years.
Ask on tour: Ask when the last staff training was completed and how it's tracked.
How many staff must be on duty overnight?22 CCR §87415
Based on 49 licensed beds:
One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415600787
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 49
- Operator
- Forever Young Assisted Living, Inc.
Inspections & citations
8
reports on file
0
total deficiencies
InspectionApril 14, 2026No deficiencies
Plain-language summary
During an annual inspection on April 14, 2026, inspectors found no deficiencies at this 30-bed facility. They verified that the building, safety equipment, food supplies, medical records, and medication storage all met requirements, and that hazardous items were properly secured and inaccessible to residents.
View full inspector notes
On 4/14/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 9:40 AM to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Nora Saavedra, Administrator and explained the purpose of the visit. LPA toured the physical plant. This is a 1-story building with 30 bedrooms and 30 bathrooms, a living room, dining room, kitchen, and outdoor space/backyard. All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed in hallways or the backyard. The facility's fire alarms and Carbon Monoxide detector were observed to be in working order. The facility's fire extinguishers were observed to be fully charged. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility was maintained at a comfortable temperature of 70 degrees Fahrenheit. The facility's hot water was measured between the required 105-120 degrees Fahrenheit. The facility's first aid kit was observed to have all of the required items. All sharp objects, poisons, and detergents were observed to be locked and in-accessible to persons in care. LPAs reviewed 5 resident records and 6 staff files. All were observed to be complete. This facility does not handle cash for residents. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication records kept at the facility. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA Calandra received the following documents while at the facility: -Administrator Certificate -LIC 500 No deficiencies cited during today's visit. An exit interview was conducted. A copy of this report was provided to the facility representative.
InspectionMarch 13, 2025No deficiencies
Inspector: John Calandra
Plain-language summary
During a routine annual inspection on March 13, 2025, the facility was found to be in compliance with all state requirements. The inspector checked the building's safety features (fire alarms, carbon monoxide detectors, fire extinguishers, first aid kit), food storage and temperature control, medication management, staff and resident records, and secured storage of hazardous items—all were in order. No deficiencies were cited.
View full inspector notes
On 3/13/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 9:40 AM to conduct the Annual 1-year required inspection. LPA Calandra was greeted by Nora Saavedra, Administrator and explained the purpose of the visit. LPA toured the physical plant. This is a 1-story building with 30 bedrooms and 30 bathrooms, a living room, dining room, kitchen, and outdoor space/backyard. All bedrooms had the required furniture and sufficient lighting. No accessible bodies of water or hazards were observed in hallways or the backyard. The facility's fire alarms and Carbon Monoxide detector were observed to be in working order. The facility's first aid kit was observed to have all required items. The facility had the required 7 days of non perishables and 2 days of perishables on site. No food was expired. The facility was maintained at a comfortable temperature of 70 degrees Fahrenheit. The facility's hot water was measured between the required 105-120 degrees Fahrenheit. The facility's fire extinguishers were last serviced on 4/8/2024. All sharp objects, poisons, and detergents were observed to be locked and in-accessible to persons in care. LPAs reviewed 5 resident records and 6 staff files. All were observed to be complete. This facility does not handle cash for residents. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication records kept at the facility. LPA Calandra received the following documents while at the facility: -Administrator Certificates -LIC 500 LPA Calandra requested the following documents be sent to the Department by 3/21/2025: -Transportation Procedures -LIC 308: Designation of Facility Responsibility -LIC 400 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 No deficiencies were cited during today's visit. An exit interview was conducted. This report was reviewed with Nora Saavedra, Administrator and a copy of the report left at the facility.
InspectionApril 16, 2024No deficiencies
Inspector: Jaime Vado
Plain-language summary
This was a routine annual inspection of the facility on an unannounced visit. The inspector found the facility in compliance with state regulations, with proper safety equipment including fire suppression systems and smoke detectors, secure storage of medications and kitchen knives, clean and operational laundry facilities, and appropriate furniture in resident rooms. No deficiencies were cited.
View full inspector notes
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year annual inspection. LPA met with resident services director Nora Saavedra who also holds a valid administrator certificate. The administrator Garry Sneper is not present on this day. LPA met with Nora and explained the purpose of today's visit. LPA was allowed entry into the facility that is licensed to serve 42 residents all of whom may be non-ambulatory. Annual Fees are current. The physical plant was toured inside and outside to ensure the safety of the residents. During today's visit LPA observed two group activities taking place in separate community rooms in the facility. LPA observed the facility kitchen which is locked from resident access. Knives are stored within the kitchen behind closed door. Perishable and non-perishable food items are observed as in place. LPA observed the the medication room is behind a counter in the front of the facility and has a lockable door. Resident medications are in place and current. The first aid kit is maintained in the medication room and is complete with required items. LPA observed a pull alarm fire system, fire extinguishers through out the facility inspected 04/08/24, smoke detector/carbon monoxide detectors, fire sprinklers through out, and central heating in the facility as in place. PPE and additional food supplies are observed on the second floor of the facility. Laundry room is also observed on the second floor as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. Resident rooms were observed at random and all contained the required furniture as outlined in regulations. Water temperature is tested at 108F in resident room bathroom at the rear of the facility. The facility does not handle resident money. Liability insurance is observed as in place and current. Current administrator certificate for Garry Sneper is current expiring on 07/15/2024. Nora's expiration date for certificate expired as 03/17/2024 and is currently pending renewal as all items have been sent in for renewal. Per the California Code of Regulations, Title 22, Division 6, Chapter 6, no deficiencies observed or cited. Report reviewed with Nora Saavedra.
ComplaintOctober 31, 2023· UnsubstantiatedNo deficiencies
Inspector: Jaime Vado
Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.
InspectionOctober 31, 2023No deficiencies
Inspector: Jaime Vado
Plain-language summary
During an unannounced annual inspection, the facility was found to be in compliance with all safety requirements. The inspector reviewed the building's safety systems (fire alarms, extinguishers, sprinklers, emergency exits), medication storage, kitchen safety, resident files, and insurance, and found no violations. The facility was asked to submit updated documentation including an infection control plan and current administrator certificate.
View full inspector notes
On this day, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced required 1 year annual inspection. LPA met with resident services director Nora Saavedra who also holds a valid administrator certificate. The administrator Garry Sneper is not present on this day. LPA met with Nora and explained the purpose of today's visit. LPA was allowed entry into the facility that is licensed to serve 49 residents all of whom may be non-ambulatory. Annual Fees are current. The physical plant was toured inside and outside to ensure the safety of the residents. LPA observed the facility kitchen which is locked from resident access. Knives are stored within the kitchen behind closed door. Perishable and non-perishable food items are observed as in place. LPA observed the the medication room is behind a counter and has a lockable door. Resident medications are in place and current. The first aid kit is maintained in the medication room and is complete with required items. LPA observed a pull alarm fire system, fire extinguishers through out the facility inspected 02/23/23, smoke detector/carbon monoxide detectors, fire sprinklers through out, and central heating in the facility as in place. PPE and additional food supplies are observed on the second floor of the facility. Laundry room is also observed on the second floor as fully operational. Emergency exit routes are observed inside and outside to be free and clear of obstructions. LPA reviewed resident files and staff files which are all current. The facility does not handle resident money. Liability insurance is observed as in place and current. Current administrator certificate shows as pending renewal as of 06/05/2023. Upon a file review the following items are requested to be submitted by 11/07/2023: - Infection Control Plan (LIC9282) - Designation of Facility Responsibility (LIC308) - Personnel Report (LIC500) to include the Administrator presence in the facility - Updated administrator Certificate - Emergency Disaster Plan (LIC610E) - Copy of certificate of liability insurance Per the California Code of Regulations, Title 22, Division 6, Chapter 6, no deficiencies observed or cited. Report reviewed with Nora Saavedra.
ComplaintMay 6, 2022· UnsubstantiatedNo deficiencies
Inspector: Jaime Vado
Unsubstantiated — the California Department of Social Services (CDSS) investigated and did not find a violation.
ComplaintMay 6, 2022No deficiencies
Inspector: Jaime Vado
Plain-language summary
This was a routine annual infection control inspection where inspectors reviewed the facility's COVID-19 procedures, vaccinations, staffing credentials, safety equipment, and cleaning practices. No violations were found, and the facility was observed to have infection control measures in place, current staff vaccinations with boosters, proper medication storage, and accessible safety equipment like grab bars and first-aid kits. The facility was asked to submit some updated administrative paperwork by mid-May.
View full inspector notes
On this day at 1400 hours, Licensing Program Analysts (LPA) Jaime Vado conducted an unannounced infection control annual required inspection. LPA met with administrator Garry Sneper and explained purpose of today's inspection. LPA toured facility's building and grounds. Upon entry LPA was screened for COVID with temperature taken and COVID related questions asked. COVID signs are posted on door prior to entering main facility. Additional social distancing signs and masking signs to be posted in main hallways. There are no accessible bodies of water or fire safety hazards observed. Infection control practices are reviewed: entry procedures, staff training and policies, resident monitoring and staff monitoring, containment strategies, environmental preparation and cleaning are in place. PPE supply is observed as in place. Medications, toxins and sharps are stored appropriately and inaccessible to residents in medication room. Medication cart observed as locked with narcotic medications. Facility ambient temperature is comfortable and lighting is sufficient for residents and staff safety. Toilet and bathing facilities are equipped with grab bars and non-slip mats. Liquid soap is available in resident bathrooms and paper towels for resident use. Hand washing signs in bathrooms are advised to be posted. First-aid kit is inspected as complete. A Disaster and Mass Casualty Plan observed dates 4/2/2022. All staff observed are wearing masks. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed as current. Administrator certificates are current. All residents and staff are fully vaccinated and with booster. Mitigation plan is present and is reviewed. Additional COVID materials are reviewed in Disaster Manual binder. According to him the mitigation plan is current and is still in use. Staff first aid cards are current and in place as well as training. The following updated forms are requested to be submitted to CCLD by 05/13/2022 : • LIC 308 Designation of Administrative Responsibility • LIC 500 Personnel Report • LIC 610E Emergency Disaster Plan • LIC 9020 Resident Roster • Updated copy of administrator certificate No deficiencies cited. Report is reviewed with Garry.
ComplaintMay 17, 2021No deficiencies
Inspector: Jaime Vado
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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