Oakmont of Burlingame.
A large home, reviewed on public record.
Compared to 52 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
Citation history, plotted month by month.
2 deficiencies on record. Each bar is a month with a citation.
Finding distribution
2 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Oakmont of Burlingame's record and state requirements.
One complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The July 2025 inspection found zero deficiencies — can you provide families with a copy of that inspection report and walk through the compliance areas CDSS reviewed?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
California Title 22 §87705 requires a written dementia-care program for memory-care facilities — can you provide that document and show families how it guides daily care practices?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
7 inspections in the public record, most recent first. Plain-language summaries open first — click into any row for the full citation text.
2026-07-15Other VisitType B · 2 findings
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in LPA observed 3 garbage cans in the kitchen have dried brown, black, white and yellow spots and particles on the outside which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/22/2026 Plan of Correction 1 2 3 4 The administrator/licensee will provide photos to proof that the garbage cans are cleaned and will develop a plan of correction to ensure compliance. The administrator/licensee will provide the photos and the plan of correction to CCL by 7/22/2026.”
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above as LPA observed R5 is on oxygen, but the facility could not prove that a report was made in writing to the local fire jurisdiction that oxygen is in use at the facility. which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/22/2026 Plan of Correction 1 2 3 4 The administrator/licensee will develop a plan to ensure compliance and the plan should indicate that the local fire jurisdiction has been notified for all the current residents who are on oxygen. The administrator/licensee will submit a copy of the plan to CCL by 7/22/2026.”
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On July 15, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced annual inspection. LPA met with Administrator, Janna O'Sullivan and explained the purpose of the visit. LPA toured facility and grounds with the administrator. No accessible bodies of water or fire safety hazards observed. This is a 4 story facility; Assisted Living (AL) on the first and second floor and Memory Care (MC) on the third and fourth floor. LPA toured the facility common areas, resident rooms, activity space, outdoor areas and kitchen area. A comfortable temperature of 76 degrees is maintained in the facility and lighting is sufficient for comfort. Hot water temperature measured between 110-116 degrees F in the kitchen, and resident rooms . Overall facility was in clean, odor-free and free from any tripping hazards. Resident rooms and bathrooms observed had all required furnishings, and grab bars and built-in non-skid mats in each bathroom. LPA toured the kitchen and observed 2 days for perishables and 7 days non-perishable. LPA observed the 3 garbage cans in the kitchen have dried brown, black, white and yellow spots and particles on the outside. LPA observed medications, sharps and chemicals were locked and inaccessible to residents and there is a medication cart on each floor. Emergency and disaster drills were reviewed to be adequate. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A review of (5) resident files was conducted and noted on LIC 858. A review of (5) staff files was conducted and noted on LIC 859. The administrator will provide a copy of the administrator certificate to CCL by 7/17/2026. Based on observation, deficiency is cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in additional civil penalties. This report is reviewed and discussed with administrator. A copy of this report and the appeal rights were provided.
2026-07-15Annual Compliance VisitNo findings
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On June 12, 2026, the administrator provided a copy of the facility phone call logs for the month of March, and it revealed that three calls were made to the responsible party, however, those calls were made before the refund checks were cut. Therefore, the facility could not prove that R1's responsible party was notified of the refund checks. Based on the admission agreement, it stated that in the event of the death of a resident, the community shall refund any fees paid in advance covering the time after the removal of deceased resident’s personal property from the suite to the individual(s) or entity contractually responsible for the fees, or as applicable, the resident’s estate, within fifteen (15) days following the removal of the deceased resident’s personal property. After the investigation, this allegation is substantiated as during LPA's visit on 5/28/2026, LPA observed the refund checks were at the facility and the facility could not prove that R1's responsible party was notified of the refund checks. Regarding the allegation of - facility staff do not respond to authorized representative, the reporting party stated that in January 2026, R1’s responsible party provided a letter to the administrator inquiring about R1’s monthly rent and care increase. However, they did not get any response back from the facility. As part of the investigation, LPA interviewed the administrator who acknowledged that the letter was received on January 2, 2026 and the administrator had a verbal conversation with the Regional Director about it but did not get any responses back. Therefore, there was no follow-up provided to R1’s responsible party. After the investigation, this allegation is substantiated. Based on interviews, record reviews, and observations during the investigation, the preponderance of evidence standard has been met. Therefore, this allegation was determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. This report is reviewed and discussed with the administrator; a copy is provided with Appeal Rights provided.
2026-04-30Other VisitNo findings
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On April 30, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management visit to deliver the findings of an investigation that was conducted by the department. LPA met with administrator and explained the purpose of today's visit. On December 1, 2025, the facility submitted an incident report and a death report regarding resident #1 (R1) who fell under the care and supervision of the facility and subsequently passed away a few days later at the hospital. Based on information from interviews conducted with staff and records reviewed, the investigation is concluded with a finding of unsubstantiated. No deficiencies were cited today. This report was reviewed with the administrator and a copy of this report is provided.
2025-07-15Other VisitNo findings
Plain-language summary
This was a routine annual inspection on July 15, 2025, and the facility passed without any violations or citations. The inspectors found the facility clean and well-maintained, with proper safety equipment including fire extinguishers and carbon monoxide monitors, secure medication storage, complete resident records, and adequate staffing documentation. Bathrooms were equipped with grab bars and non-skid mats, emergency drills were being conducted regularly, and resident rooms had all required furnishings and comfort features.
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On July 15, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual inspection. LPA met with Executive Director, Janna O'Sullivan and explained the purpose of the visit. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a 4 story facility; Assisted Living (AL) on the first and second floor and Memory Care (MC) on the third and fourth floor. LPA toured the facility including but not limited to a random sample of resident rooms on each floor, common areas, and kitchen area. LPA observed some residents doing activities with staff or walking around at the facility. A comfortable temperature of 74 degrees is maintained in the facility and lighting is sufficient for comfort. Hot water temperature measured between 107-113 degrees F throughout the facility. Overall facility was in clean, odor-free and free from any tripping hazards. Resident rooms and bathrooms observed had all required furnishings, and grab bars and built-in non-skid mats in each bathroom. LPA toured kitchen and observed 2 days for perishables and and 7 days non-perishable. Medications, sharps and chemicals were locked and inaccessible to residents. Emergency drill are being conducted and logged every 3 months. Carbon monoxide monitors are working properly. All fire extinguishers have been checked and current as of January 2025. First aid kits were observed present and complete. Five resident records and five staff records were reviewed. Resident records are updated, complete and signed. Staff records are complete, with training logs that have met the basic requirement. Medication review was done, and all medications are accounted for, and centrally stored medication records are updated. No citations are issued during the visit. Report is reviewed with the administrator and a copy is provided.
2025-06-18Annual Compliance VisitNo findings
Plain-language summary
During a follow-up visit on June 18, 2025, inspectors investigated an incident from May 27 where a resident with Alzheimer's disease left the facility unattended when the supervising caregiver stepped away to help another resident without arranging coverage. The resident was outside the facility for about seven minutes before staff found and brought them back inside; inspectors found that the facility failed to maintain adequate supervision and keep exit doors secured as required. The facility acknowledged the lapses and was cited for this violation.
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On June 18, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management Visit to follow up on an incident that was reported by the facility. LPA met with Director of Sales, Anotonio Leon and Health Services Director, Cathy Nugyen and LPA explained the purpose of today's visit. On My 27, 2025, the facility reported that resident #1 (R1) who resides in the Memory Care was escorted to the first floor for a holiday celebration and at 4:03PM, the caregiver who was providing supervision to R1 had to step away to assist another resident resulting R1 leaving the facility unassisted. At 4:10pm, the Engagement Director saw R1 outside of the community and was escorted by to the facility. On June 5, 2025, Licensing Program Analyst (LPA) conducted a Case Management visit and interviewed facility director and collected documents. According to the facility director, the caregiver who was supervising R1 was also providing supervision to 2 other residents and one of them needed to go to the bathroom so the caregiver took the resident to the bathroom and did not endorse it to anyone else to watch R1, therefore, R1 left the facility unattended. The facility director acknowledged that the front door should have been closed at all times but there were a lot of foot traffic due a holiday celebration so R1 most likely got out from that door. Based on the documents provided by the facility, R1 has a diagnosis of moderate late onset Alzheimer's Dementia, not able to leave the facility unattended and wanders into exit doors and needs redirection. Based on the above observation, deficient is cited under California Health and Safety Code on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed and reviewed with the directors. A copy of this report and the Appeal Rights was provided.
2025-06-05Other VisitNo findings
Plain-language summary
On June 5, 2025, inspectors conducted a follow-up visit after the facility reported that a resident in memory care was found outside the building on May 26, 2025—the resident had been brought downstairs for an event, left unattended for about seven minutes, and was discovered outside before being brought back in. The inspector observed the resident, interviewed the administrator, and requested additional documentation. No violation was cited.
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On June 5, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management visit to follow- up on an incident that was reported by the facility. LPA met with the administrator and explained the purpose of the visit. On May 27, 2025, the facility reported to CCL that on May 26, 2025, at 3:05PM, resident #1 (R1) who resides in Memory Care Unit was brought to the first floor for a celebration and at 4:03PM, caregiver went to assist another resident and at 4:10PM, R1 was seen by the Engagement Director outside of the facility and R1 was escorted back to the facility. During today’s visit, LPA observed R1, interviewed the administrator and requested for documents to be submitted by 6/6/2025. No deficiency is cited today. This report is reviewed and discussed with the administrator. A copy is provided.
2024-06-27Complaint InvestigationNo findings
Plain-language summary
This was a pre-licensing inspection on June 27, 2024, where the facility was found to be in compliance with state regulations. The inspector toured the building, checked resident rooms and common areas, verified adequate food and medication management, reviewed resident and staff records, and confirmed that safety systems like fire extinguishers and carbon monoxide monitors were in place or scheduled for maintenance. No deficiencies were cited.
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On 6/27/2024 LPA Grace Donato made an unannounced pre-licensing visit to the facility. LPA met with Executive Director, Oreisha Morgan. LPA explained the purpose of the visit. LPA toured the facility including random resident rooms, common areas & kitchen. The passageways were free of obstruction. Residents currently engaged in different activities. The residents have adequate amount of linens and all personal belongings are intact. While touring the facility it was observed that the room temperature was at 72 deg F. Hot water was also tested in the bathrooms and the temperature was 110 deg F. Carbon monoxide monitor is working properly. All fire extinguishers are scheduled for maintenance on 7/5/2024. Additional evacuation chairs in stairwells will be added. Client bathrooms were observed to be in good repair equipped with grab bars and non-skid floors. LPA checked the food supply and there is adequate amount of food, 2 days for perishables and & 7 days non-perishable. Medication is audited monthly by the Resident Care Director. Five client records and five staff records were reviewed. Resident records are updated, complete and signed. Staff records are complete, with training logs. Facility is clean and in good repair based on observations made today. Facility is in compliance with Title 22 regulations. No citations are issued. Component III is conducted on this day. No deficiencies are cited at this time. Report is reviewed and a copy is provided.
Other facilities in San Mateo County.
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Other facilities under this operator
Transformer Opco LLC;oakmont Management Group LLC — as recorded on state license extracts. Each facility still has its own inspection history.