Oakmont of Burlingame
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
1818 Trousdale Drive · Burlingame, 94010
Quick facts
Quality snapshot
Updated April 25, 2026Compared to 25 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Quality grade· click to show how this was calculated
Severity100thWeighted citations per bed
Repeats100thRepeat deficiencies as share of total
Frequency100thDeficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Quality grade· click to show how this was calculated
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median · higher percentile = better facility
Oakmont of Burlingame scores A. Better than 100% of comparable California RESIDENTIAL CARE ELDERLY facilities. Severity: top 0%. Repeats: top 0%. Frequency: top 0%.
Each metric is converted to a 0–100 percentile within the peer set (higher = better). The composite grade averages all four. Peer set: CA / rcfe_memory_care / large beds (25 facilities).
Citation severity over time
stableWeighted severity score per month · 24 months
Weighted score (24mo)
0
Finding distribution
none · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.
What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 97 licensed beds:
One awake caregiver must be on duty, plus one additional caregiver on call who can respond within 10 minutes.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsState records
California Dept. of Social Services · Community Care Licensing- License number
- 415601178
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 97
- Operator
- Transformer Opco Llc;oakmont Management Group Llc
Inspections & citations
4
reports on file
0
total deficiencies
Other visitJuly 15, 2025No deficiencies
Plain-language summary
This was a routine annual inspection on July 15, 2025, and the facility passed without any violations or citations. The inspectors found the facility clean and well-maintained, with proper safety equipment including fire extinguishers and carbon monoxide monitors, secure medication storage, complete resident records, and adequate staffing documentation. Bathrooms were equipped with grab bars and non-skid mats, emergency drills were being conducted regularly, and resident rooms had all required furnishings and comfort features.
View full inspector notes
On July 15, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced annual inspection. LPA met with Executive Director, Janna O'Sullivan and explained the purpose of the visit. LPA toured facility and grounds. No accessible bodies of water or fire safety hazards observed. This is a 4 story facility; Assisted Living (AL) on the first and second floor and Memory Care (MC) on the third and fourth floor. LPA toured the facility including but not limited to a random sample of resident rooms on each floor, common areas, and kitchen area. LPA observed some residents doing activities with staff or walking around at the facility. A comfortable temperature of 74 degrees is maintained in the facility and lighting is sufficient for comfort. Hot water temperature measured between 107-113 degrees F throughout the facility. Overall facility was in clean, odor-free and free from any tripping hazards. Resident rooms and bathrooms observed had all required furnishings, and grab bars and built-in non-skid mats in each bathroom. LPA toured kitchen and observed 2 days for perishables and and 7 days non-perishable. Medications, sharps and chemicals were locked and inaccessible to residents. Emergency drill are being conducted and logged every 3 months. Carbon monoxide monitors are working properly. All fire extinguishers have been checked and current as of January 2025. First aid kits were observed present and complete. Five resident records and five staff records were reviewed. Resident records are updated, complete and signed. Staff records are complete, with training logs that have met the basic requirement. Medication review was done, and all medications are accounted for, and centrally stored medication records are updated. No citations are issued during the visit. Report is reviewed with the administrator and a copy is provided.
InspectionJune 18, 2025No deficiencies
Plain-language summary
During a follow-up visit on June 18, 2025, inspectors investigated an incident from May 27 where a resident with Alzheimer's disease left the facility unattended when the supervising caregiver stepped away to help another resident without arranging coverage. The resident was outside the facility for about seven minutes before staff found and brought them back inside; inspectors found that the facility failed to maintain adequate supervision and keep exit doors secured as required. The facility acknowledged the lapses and was cited for this violation.
View full inspector notes
On June 18, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management Visit to follow up on an incident that was reported by the facility. LPA met with Director of Sales, Anotonio Leon and Health Services Director, Cathy Nugyen and LPA explained the purpose of today's visit. On My 27, 2025, the facility reported that resident #1 (R1) who resides in the Memory Care was escorted to the first floor for a holiday celebration and at 4:03PM, the caregiver who was providing supervision to R1 had to step away to assist another resident resulting R1 leaving the facility unassisted. At 4:10pm, the Engagement Director saw R1 outside of the community and was escorted by to the facility. On June 5, 2025, Licensing Program Analyst (LPA) conducted a Case Management visit and interviewed facility director and collected documents. According to the facility director, the caregiver who was supervising R1 was also providing supervision to 2 other residents and one of them needed to go to the bathroom so the caregiver took the resident to the bathroom and did not endorse it to anyone else to watch R1, therefore, R1 left the facility unattended. The facility director acknowledged that the front door should have been closed at all times but there were a lot of foot traffic due a holiday celebration so R1 most likely got out from that door. Based on the documents provided by the facility, R1 has a diagnosis of moderate late onset Alzheimer's Dementia, not able to leave the facility unattended and wanders into exit doors and needs redirection. Based on the above observation, deficient is cited under California Health and Safety Code on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed and reviewed with the directors. A copy of this report and the Appeal Rights was provided.
Other visitJune 5, 2025No deficiencies
Plain-language summary
On June 5, 2025, inspectors conducted a follow-up visit after the facility reported that a resident in memory care was found outside the building on May 26, 2025—the resident had been brought downstairs for an event, left unattended for about seven minutes, and was discovered outside before being brought back in. The inspector observed the resident, interviewed the administrator, and requested additional documentation. No violation was cited.
View full inspector notes
On June 5, 2025, Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management visit to follow- up on an incident that was reported by the facility. LPA met with the administrator and explained the purpose of the visit. On May 27, 2025, the facility reported to CCL that on May 26, 2025, at 3:05PM, resident #1 (R1) who resides in Memory Care Unit was brought to the first floor for a celebration and at 4:03PM, caregiver went to assist another resident and at 4:10PM, R1 was seen by the Engagement Director outside of the facility and R1 was escorted back to the facility. During today’s visit, LPA observed R1, interviewed the administrator and requested for documents to be submitted by 6/6/2025. No deficiency is cited today. This report is reviewed and discussed with the administrator. A copy is provided.
ComplaintJune 27, 2024No deficiencies
Inspector: Grace Donato
Plain-language summary
This was a pre-licensing inspection on June 27, 2024, where the facility was found to be in compliance with state regulations. The inspector toured the building, checked resident rooms and common areas, verified adequate food and medication management, reviewed resident and staff records, and confirmed that safety systems like fire extinguishers and carbon monoxide monitors were in place or scheduled for maintenance. No deficiencies were cited.
View full inspector notes
On 6/27/2024 LPA Grace Donato made an unannounced pre-licensing visit to the facility. LPA met with Executive Director, Oreisha Morgan. LPA explained the purpose of the visit. LPA toured the facility including random resident rooms, common areas & kitchen. The passageways were free of obstruction. Residents currently engaged in different activities. The residents have adequate amount of linens and all personal belongings are intact. While touring the facility it was observed that the room temperature was at 72 deg F. Hot water was also tested in the bathrooms and the temperature was 110 deg F. Carbon monoxide monitor is working properly. All fire extinguishers are scheduled for maintenance on 7/5/2024. Additional evacuation chairs in stairwells will be added. Client bathrooms were observed to be in good repair equipped with grab bars and non-skid floors. LPA checked the food supply and there is adequate amount of food, 2 days for perishables and & 7 days non-perishable. Medication is audited monthly by the Resident Care Director. Five client records and five staff records were reviewed. Resident records are updated, complete and signed. Staff records are complete, with training logs. Facility is clean and in good repair based on observations made today. Facility is in compliance with Title 22 regulations. No citations are issued. Component III is conducted on this day. No deficiencies are cited at this time. Report is reviewed and a copy is provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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