Heavenly Care Home
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
36857 Walnut St. · Newark, 94560
Record last updated April 20, 2026.
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Quick facts
Memory care context
Heavenly Care Home is a California-licensed Residential Care Facility for the Elderly (RCFE) designated for memory care, with a capacity of 6 residents. California Title 22 requires RCFEs serving residents with dementia to meet specific standards under §87705 and §87706, covering individualized care plans, staff training in dementia care, and appropriate supervision. CDSS records show one citation under these dementia-care sections. The facility has six inspection reports on file with four total deficiencies, all Type B (potential for harm) and zero Type A (actual harm). One complaint has been investigated during the period on record. The most recent inspection occurred on February 13, 2025.
Questions to ask on your tour
Based on Heavenly Care Home's state inspection record.
The facility received a citation under §87705 or §87706 for dementia care requirements — what was the specific issue cited, and what changes were implemented to address it?
One complaint was filed with CDSS during the inspection period on file — what was the subject of that complaint, and was it substantiated?
With four Type B deficiencies across six inspections, what were the other three citations for, and what corrective actions were taken?
With only 6 licensed beds, how many caregivers are on duty during overnight hours, and what is the protocol if the scheduled caregiver is unable to work?
California Title 22 §87705 requires dementia-specific staff training — how do you verify that all staff have completed the required training before working with residents?
State records
California CDSS · Community Care Licensing Division- License number
- 019201259
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Heavenly Care Home Llc
Inspections & citations
6
reports on file
4
total deficiencies
1
dementia-care citations
ComplaintFebruary 13, 2025No deficiencies
Inspector: Ricmar Soriano
Inspector notes
Component II completion: Successful Facility Type: RCFE Application Type: INITIAL Capacity: 6 Census (if any clients in care): 0 COMP II Participants: Bushra Shahid CEO/ Shahid Abbasi Administrator Interview Method: Telephone interview On April 14, 2023, Applicant/Administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant/ administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of the following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-Licensing Readines s
Other visitFebruary 13, 2025No deficiencies
Inspector: Luisa Fontanilla
Inspector notes
On this day, LPA Luisa Fontanilla arrived at the facility to conduct case management inspection in connection with pre licensing due to change of ownership (CHOW). LPA inspected the facility inside and out including but not limited to rooms, bathrooms, kitchen, dining area and backyard. The following deficiencies were observed and corrected during the visit: staff 1 (S1) is not fingerprint cleared - S1 was removed during the visit hot water measured at 131 Fahrenheit - Hot water measured at 119 The following need to be corrected and submit proof of correction to CCL: Insulin was observed unlocked in the refrigerator One resident is diabetic and on insulin but unable to manage Deficiencies are cited per Title 22 California Code of Regulations (refer to Lic 809D) and civil penalty of $500 is assessed for today's visit. Exit interview was conducted with Thinn Aye and Appeal Rights was provided.
InspectionAugust 8, 2024No deficiencies
Inspector: Jill Clancy-Czuleger
Inspector notes
On 02/13/2025 at 09:00 AM while LPA J. Clancy-Czuleger conducted a complaint investigation (15-AS-20241017160414) LPA observed the following deficiencies: that current and past resident records are not stored separate and complete Medications were left out and accessible to residents The deficiency was observed (see LIC809D) and cited from the California Code of Regulation, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.
Other visitJuly 27, 2023No deficiencies
Inspector: Luisa Fontanilla
Inspector notes
LPA Luisa Fontanilla conducted a case management to discuss Component lll with Licensee/Applicant. LPA went over with Licensee Component lll Powerpoint presentation. LPA provided applicant CCL and LPA contact information. A copy of this report was provided to applicant.
Other visitJuly 27, 2023Type B4 deficiencies
Inspector: Luisa Fontanilla
Inspector notes
On this day at around 9:45 am, Licensing Program Analyst (LPA) Luisa Fontanilla arrived unannounced to conduct an annual required inspection. LPA met with staff Thida Sein. LPA explained to Sein the purpose of the visit. The Administrator was informed via telephone about LPA visit. The Licensee arrived at a later time. LPA inspected the facility inside and out including but not limited to bedrooms, living area, dining, kitchen, bathrooms and backyard. Hot water measured at 109.6 degrees Fahrenheit. There was sufficient supply of perishable and non perishable foods. LPA observed ample supply of linen, towels and warm blankets available for use of the residents. Carbon monoxide and smoke detectors were tested and observed operational. First aid kit was observed complete. During the visit, LPA interviewed 2 residents. LPA reviewed 2 resident files and 3 staff files. Deficiencies were cited under Title 22 California Code of Regulations (refer to Lic 809D). Exit interview was conducted with Thinn Aye and Appeal Rights was provided.
(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information:
Based on record review conducted, the licensee did not comply with the section cited above in having 1 out of 2 employees without a file which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/30/2024 Plan of Correction 1 2 3 4 By POC date, Administrator will get all staff complete required trainings and submit proof to CCL by August 30, 2024.
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Based on record review, the licensee did not comply with the section cited above in failing to conduct fire drills which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/12/2024 Plan of Correction 1 2 3 4 The Administrator will conduct fire and earthquake drills and submit proof of training to CCL by August 12, 2024.
(e) A facility shall have all of the following information readily available to facility staff during an emergency: (2) An appraisal of resident needs and services plan for each resident.
Based on record review, the licensee did not comply with the section cited above in not having Appraisal Needs and Services Plan which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/23/2024 Plan of Correction 1 2 3 4 The Administrator will complete ANS and submit proof to CCL by POC date.
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (3) In addition to the on-the-job training requirements in Section 87411(d), staff who provide direct care to residents with dementia shall receive the following training as appropriate for the job assigned and as evidenced by safe and effe…
Based on record review, the licensee did not comply with the section cited above in not having staff undergo dementia training which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/30/2024 Plan of Correction 1 2 3 4 The Administrator will conduct in service training to staff and submit proof to CCL by POC date.
Other visitApril 14, 2023No deficiencies
Inspector: Luisa Fontanilla
Inspector notes
On this day at around 1:05 pm, Licensing Program Analyst (LPA) Luisa Fontanilla conducted an announced pre-licensing inspection and met with Licensee/Applicant Shahid Abbas (Administrator Certificate#6050933740 expiration 2/5/2025). The home has an approved fire clearance for 5 non ambulatory and 1 bedridden residents. The home has a total of 5 resident bedrooms and 2 bathrooms. There is one room designated for staff use. LPA toured the facility with the Administrator. There were sufficient kitchen and dining wares observed. Separate locked cabinets for medicines and chemicals were observed. All the resident rooms were observed equipped with beds, mattress, chair, lamp, dresser and closet. There were hygiene products observed. Bathrooms were observed with grab bars and non skid mats. Carbon monoxide and smoke detectors were tested and observed operational. There were no bodies of water observed. The facility has sufficient lighting and appropriate equipment/furniture available. Licensee/Applicant will obtain and provide LPA photos of the following on or before Monday, July 31, 2023: Ombudsman poster Complaint poster in 20x26 size activity supplies/materials hot water temperature between 105F-120F LPA will inform CAB analyst upon receipt of proof of corrections. Final review of application, and license to be granted by CAB. Exit interview was conducted and copy of this report was provided
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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