Merrill Gardens at Campbell.
Merrill Gardens at Campbell is Ranked in the top 35% of California memory care with 3 CDSS citations on record; last inspected Jan 2026.
A large home, reviewed on public record.
Compared to 93 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
Merrill Gardens at Campbell has 3 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
3 deficiencies on record. Each bar is a month with a citation.
Finding distribution
3 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Merrill Gardens at Campbell's record and state requirements.
The facility has 3 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The January 2, 2026 inspection identified 1 deficiency related to Title 22 §87705 or §87706 dementia-care requirements — can you provide the written dementia-care program required by §87705 and explain what corrective steps you took in response to the cited deficiency?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
One complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-01-02Other VisitNo findings
Plain-language summary
This was an investigation into complaints that the facility tried to evict a resident and refused to provide one-on-one care after a water damage incident in February 2025. The facility said it made a recommendation for the resident to move to the memory care unit (not an eviction) and provided increased staff support including check-ins every two hours, though the exact details of what was offered and refused could not be clearly established. The investigator found insufficient evidence to prove either that a violation occurred or did not occur.
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LPA interviewed General Manger (GM) Alex Den. GM states R1 was reassessed by the facility on 2/3/2025 when R1 was observed to be confused while walking around the facility. GM states R1 also had an incident that caused water damage to the facility in February 2025. LPA interviewed 1 Staff (S1). S1 states he/she reassessed R1 on 2/3/2025 when R1 was observed to be confused while walking in the facility, an observed change of condition. S1 states extra support for R1 to include reminders, redirection and staff checking on R1 every 2 hours began on 2/9/2025. LPA interviewed 11 Residents (R1 to R11). 11 Out of 11 residents stated they have no issues or concerns with the care they are receiving. Based on review of documentation, R1’s physician’s reports are dated 4/21/2016, with R1’s mental condition listed as able to follow instructions, able to communicate needs, able to leave unassisted. No diagnosis or medical conditions listed. R1’s physician’s report dated 2/6/2025 states R1’s has diagnosis of major neurocognitive disorder, and mild cognitive impairment. Review of an additional medical assessment of R1 was conducted on 3/27/2025, which noted R1 to have mixed neurocognitive disorder. Facility did not provide eviction letter It has been alleged by the RP that the facility did not provide an eviction letter to R1. RP states the facility verbally tried evict R1 on 6/18/2025, if R1 did not move into the memory care within the facility. RP states he/she requested the eviction in writing, and the facility did not provide an eviction notice. LPA interviewed GM. GM states he/she met with RP and had a 'chat' and a recommendation was made for R1 to move into memory care. GM states R1 was not being evicted. LPA interviewed S1. S1 states there was never any eviction for R1, only a recommendation for R1 to move into memory care, which was shared with RP during a care conference. LPA interviewed 11 Residents (R1 to R11). 11 Out of 11 residents stated they have no issues or concerns with the care they are receiving. Page 2 of 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Facility did not allow 1:1 private care for resident It has been alleged by the RP that the facility did not allow 1:1 care for R1 in February 2025 when R1 caused water damaged at the facility. RP states he/she was told by GM that 1:1 care was not allowed. LPA interviewed GM. GM states R1 is receiving additional support from staff after the incident of water damage by R1 in February 2025. GM states RP did not allow recommended 1:1 care for R1 on multiple occasions. GM did not remember dates of this incident. LPA interviewed S1. S1 states R1 has been provided additional staff support since 2/9/2025 to include reminders, redirection and staff checking on R1 every 2 hours. S1 did not provided additional information regarding 1: 1 care for R1. LPA interviewed 11 Residents (R1 to R11). 11 Out of 11 residents stated they have no issues or concerns with the care they are receiving. Based on review of documentation, R1 has been receiving additional staff support since 2/9/2025. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . An exit interview was conducted, and a copy of this report was provided
2025-10-21Annual Compliance VisitNo findings
Plain-language summary
During a follow-up visit on April 25, 2026, inspectors checked whether the facility had corrected a problem found in October 2025: a toxic cleaning product (Clorox toilet bowl cleaner) was stored in a resident's room in the memory care unit. The inspector toured five resident rooms and found that the facility had removed the hazardous materials from accessible storage areas. The deficiency was cleared and no new violations were found.
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Licensing Program Analyst (LPA) Marcella Tarin arrived unannounced to conduct a Plan of Corrections visit for a deficiency cited on 10/14/2025. LPA met with General Manager (GM) Alex Den. LPA stated the purpose of the visit. On 10/14/2025 during the facility's annual inspection, LPA Tarin observed a Clorox toilet bowl cleaner in a storage cabinet above the toilet in Resident R10's room in Garden House (Memory Care). A Type A deficiency was issued with a Plan of Correction due date of 10/15/2025. GM submitted POC by POC due date 10/15/2025. During today's visit, LPA toured 5 random resident rooms in Garden House and did not observe disinfectants or cleaning solutions which could pose a danger to residents in care. A Letter of Deficiency Citations Cleared was provided to GM during today's visit. No deficiencies were cited during today's visit per California Code of Regulations, Title 22. An exit interview was conducted with GM Alex Den and a signed copy of this report was provided.
2025-10-14Other VisitType A · 1 finding
Plain-language summary
During an unannounced annual inspection, the facility was found to meet most requirements: food supplies and storage temperatures were adequate, emergency equipment was current and functional, resident rooms had necessary furnishings, and bathrooms were clean and properly stocked. However, inspectors found a bottle of toilet bowl cleaner stored in a memory care resident's bathroom cabinet despite a physician's note stating this resident should not have bleach or similar items in the room, and the facility was cited for this violation.
“Based on observation and record review, the licensee did not comply with the section cited. During tour of Resident R10's room in Garden House (Memory Care), LPA observed a Clorox toilet bowl cleaner in a storage cabinet above the toilet. Based on review of R10's physicians report dated 6/26/2025, R10 has neurocognitive disorder which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/15/2025 Plan of Correction 1 2 3 4 GM states she will submit the facility's plan to ensure disinfectants, cleaning solutions, poisonous substances...and other similiar items are in a locked storagae area and inaccesible to residents in care. GM will submit POC to CCLD by POC due date 10/15/2025.”
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Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced annual inspection and met with General Manager (GM) Alex Den. LPA stated the purpose of the visit. LPA toured the interior and exterior of the facility with GM to include the kitchen, resident rooms, dining room, bathrooms. All exit and passageways were free and clear of obstruction. LPA toured the kitchen area and observed a perishable food supply of at least two days and a non-perishable food supply of at least seven days. LPA observed refrigerator temperature a 40 degrees F and Freezer at -6 degrees F. The facility was equipped with smoke and carbon monoxide detectors. The facility fire system was last inspected by a third party vendor on 7/24/2025 and passed inspection. Fire extinguishers were last serviced on 4/28/2025. LPA reviewed the facility first aid kit, and it was observed to be complete. The facility emergency drill log was reviewed. The facility's last drill was conducted on 9/24/2025. LPA toured 10 random resident bedrooms. All 10 resident rooms have a bed, functioning lights, dresser/table, bedding and space for personal belongings. LPA toured 6 bathrooms. All 6 bathrooms had hand soap, paper towels, functioning lights, and covered trash bins. LPA measured water temperature with a range from 107.2 F to 116.6 F. Page 1 of 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 During tour of R10's room in Garden House (Memory Care), LPA observed a Clorox toilet bowl cleaner in a storage cabinet above the toilet. Based on review of R10's physicians report dated 6/26/2025, R10 has neurocognitive disorder. R10 also has a CA Toxic Chemical Storage notice dated 6/17/2025 and signed by R10s physician, stating R10 should not have 'bleach and like items' stored in his/her apartment. GM states she does not why there was a Clorox toilet bowl cleaner in R10's bathroom cabinet. A deficiency is being issued. LPA reviewed 5 resident records. LPA reviewed 5 resident’s Centrally Stored Medication and Destruction Records (CSMDR’s). LPA reviewed 5 staff records. A deficiency was cited during today's visit per California Code of Regulations Title 22. See LIC809-D for more information. An exit interview was conducted with General Manger Alex Den and a signed copy of this report and appeal rights were provided.
2024-11-08Annual Compliance VisitNo findings
Plain-language summary
This was a follow-up inspection on April 25, 2026, to check whether the facility had fixed problems found during a routine inspection in October 2024—specifically missing physician reports for two residents and missing CPR/first aid training certificates for three staff members. The facility provided evidence that two staff members completed their training and one resident's physician report was updated; for the third staff member and one resident, the facility is waiting for certificates and documents to arrive but stated they will submit them once received. All previously cited deficiencies were cleared, and no new violations were found during this visit.
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Licensing Program Analyst (LPA) Marcella Tarin arrived unannounced to conduct a case management to follow up on deficiencies that were cited on 10/28/2024. LPA Tarin met with Administrator (ADM) Bradley Burgoyne. On 10/28/2024, LPA Tarin conducted the facility's annual inspection. During resident record review, LPA Tarin observed Resident records for R2 and R3, did not contain updated physician's reports. Resident R2 and R3 physician's reports were not updated within the year. R2 and R3 have neurocognitive disorder. During staff record review, LPA Tarin observed 3 out of 8 staff (S2, S6, and S7) records did not contain CPR/first aid training. During today's visit, LPA Tarin reviewed documentation for S2 and S7 to have completed CPR/First Aid training on 10/28/2024. ADM stated S6 has completed the CPR/First Aid training, but has not obtained the certificate. ADM states the facility will email a copy of S6's CPR/First Aid training once it is obtained. LPA Tarin reviewed updated physician's reports for R2, updated on 09/24/2024. ADM states R3 had a video appointment with his/her physician on 11/7/2024, and is awaiting a copy of the updated physician's report. ADM states the facility will email a copy of R3's updated physician's report once it is received. LPA Tarin cleared the deficiencies cited on 10/28/2024 during today's visit. A Letter of Deficiency Citations Cleared was printed and provided to ADM. No deficiencies were cited during todays visit. A copy of this report was provided to ADM Bradley Burgoyne.
2024-10-28Other VisitType A · 2 findings
Plain-language summary
During a routine unannounced inspection, inspectors found the facility in generally good condition with proper temperatures, functioning safety equipment, clean bedrooms, and complete medication records for all residents reviewed. Two residents with memory disorders were missing updated doctor's reports (the facility was told to obtain these), and three staff members lacked current CPR and first aid training (the facility was advised of this requirement). Deficiencies were cited and the administrator was notified.
“Based on record review, the Administrator did not comply with the section cited above. LPA observed 3 out of 8 staff (S2, S6, and S7) records did not contain CPR/first aid training, which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/29/2024 Plan of Correction 1 2 3 4 Administrator states the facility will conduct an audit of staff records, and will have CPR/First Aid training for staff completed by November 1st. Administrator states facility will submit POC to LPA Tarin by POC due date 10/29/2024.”
“Based on record review, the Administrator did not comply with the section cited above. Resident (R2 and R3) records did not contain updated physician's reports within the year. R2 and R3 have neurocognitive disorder which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 10/29/2024 Plan of Correction 1 2 3 4 Administrator stated facility will contact resident's responsible party to obtain updated physician's reports for R2 and R3. Administrator states facility will submit POC to LPA Tarin by POC due date 10/29/2024.”
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Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced annual inspection visit at 9:15 AM and met with Administrator, Bradley Burgoyne. LPA toured the facility inside and out with the Administrator to include the resident dining room, kitchen, resident bedrooms, bathrooms, and exterior. Facility temperature maintained between 71 to 72 degrees F. Facility staff are fingerprint cleared and associated to facility. All emergency exits were observed to be clear of obstruction. LPA toured the kitchen area and observed a perishable food supply of at least two days and a non-perishable food supply of at least seven days. Refrigerator temperature maintained at 35 degrees F and freezer maintained at -1 degrees F. The exterior of the facility was also inspected. No toxins, chemicals or items that can pose a danger to residents observed. LPA Tarin toured 7 resident bedrooms. 7 out of 7 resident bedrooms had functioning lights, storage space for personal belongings, clean bedding, a chair, lamp and dresser/table. LPA measured hot water temperature, with a range of 113.7 to 114.2 degrees F for 7 out of 7 resident bathrooms. The facility was equipped with smoke and carbon monoxide detectors, and last serviced on 10/24/2024. Fire extinguishers were last serviced on 04/23/2024. LPA observed the facility first aid kit and it was observed to be complete. The facility fire/earthquake drill log was reviewed and drills are being conducted quarterly. The last fire drill was conducted on 09/24/2024. Facility has emergency disaster plan. LPA reviewed 7 residents Centrally Stored Medication and Destruction Records (CSMDR). LPA observed 7 out of 7 CSMDRs are complete with all medications accounted and documented. LPA observed the medication storage area was locked and inaccessible to residents in care. Please see LIC 809-C. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA reviewed 7 resident records. LPA observed 5 out of 7 resident records as complete to include a physician's report,TB result, updated appraisal/needs and services plan, identification and emergency contact information, personal rights, and consent forms. Resident (R2 and R3) records did not contain updated physician's reports. Resident R2 and R3 physician's reports were not updated within the year. R2 and R3 have neurocognitive disorder. LPA advised Administrator to obtain updated physician's reports for Residents R2 and R3. LPA reviewed 8 staff records. LPA observed 8 out of 8 records to include fingerprint clearance, health screening, TB result, and personnel record. 3 out of 8 staff (S2, S6, and S7) records did not contain CPR/first aid training. LPA advised Administrator that staff who assist residents with personal activities of daily living shall receive appropriate training in CPR/first aid. Deficiencies were cited today per California Code of Regulations, Title 22. See LIC809-D. Exit interview was conducted with Administrator Bradley Burgoyne. A copy of this report was provided to Administrator and Appeal Rights were provided.
2024-05-02Other VisitNo findings
Plain-language summary
The facility self-reported an incident in which a staff member allegedly hit a resident on the back of the head, and the state conducted an unannounced follow-up visit to investigate. The inspector reviewed the resident's medical records, observed the resident's condition, and examined the staff member's training records; the staff member was not interviewed during the visit. No violations were found.
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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Case Management - Incident visit and met with Bradley Burgoyne. The purpose of the visit was to follow up with an incident self-reported by the facility in which staff S1 was allegedly observed to have hit resident R1 on the back of the head. During visit, LPA Marrufo obtained resident records for R1 and training records for S1. Staff S1 was not present during visit and was not interviewed. During visit, LPA Marrufo conducted a wellness check and observation of R1. No deficiencies were cited at this time as per California Code of Regulations Title 22. This report was reviewed with Administrator Bradley Burgoyne and a copy of this report was provided.
3 older inspections from 2021 are not shown in the free view.
3 older inspections from 2021 are not shown in the free view.
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