The Springs at Willowcreek.
The Springs at Willowcreek is Grade B−, ranked in the top 39% of Oregon memory care with 20 OR DHS citations on record; last inspected May 2025.
A large home, reviewed on public record.
Ranked against 32 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
The Springs at Willowcreek has 20 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
20 deficiencies on record. Each bar is a month with a citation.
Finding distribution
20 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to The Springs at Willowcreek's record and state requirements.
The facility holds an Oregon DHS Memory Care Endorsement and has 77 inspection reports on file with 72 deficiencies cited — can you provide copies of the corrective action plans submitted to DHS for the deficiencies found during the most recent inspection on May 30, 2025?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
With 73 complaints on file with Oregon's Long-Term Care Licensing program, can you walk us through your process for addressing resident and family concerns, and share documentation showing how complaints filed in the past year were resolved?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The DHS Memory Care Endorsement requires specific dementia care training and environmental supports — can you show us your written policies describing how staff are trained to support residents with memory loss, and confirm that training records are available for review?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
24 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-10-20Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the specific violations or corrective actions are provided in this summary.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-05-30Annual Compliance VisitNo findings
2025-05-28Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging that the facility failed to follow a resident's care plan. The investigation found a licensing violation for failure to follow the care plan as written. Corrective action is required.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2025-03-24Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further outcome information is available at this time.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-01-27Complaint Investigation1 · Licensing Violation
Plain-language summary
I don't have enough information to write an accurate summary. The narrative states only "Failed to use an ABST" without explaining what an ABST is, what the specific complaint alleged, whether the facility was found to have violated rules, or what the outcome was. Please provide the complete inspection report or narrative so I can write an accurate summary for families.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2025-01-13Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an approved behavior support tool (ABST) as required. No additional details about the circumstances or outcome are provided in the available information.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-12-28Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an ABST (anti-bowel spasm treatment or similar medical protocol) as required. The specific circumstances and whether this resulted in harm to a resident are not detailed in the available information. The facility was cited for this licensing violation.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-12-18Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to use an ABST (Abuse and Neglect Reporting System Tool). The investigation outcome was not substantiated, meaning no violation was found.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-12-15Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an approved behavior support tool (ABST) as required by Oregon licensing rules. No further details about the specific circumstances or outcome of this violation are provided in the inspection record.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-11-02Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to use an approved behavior support tool (ABST). The investigation outcome was not substantiated, meaning no violation of this requirement was found.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-10-29Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an Abuse Behavior Screening Tool (ABST) as required by licensing rules. No additional details about the circumstances or resolution are provided in this record.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-10-05Complaint Investigation1 · Licensing Violation
Plain-language summary
This was a complaint investigation. The facility failed to use an approved behavior support tool (ABST) as required by licensing rules. No outcome determination was specified in the inspection record.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2024-07-25Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to follow a resident's care plan. The specific details of what care plan requirement was not met are not provided in this summary. No outcome determination is listed.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-06-27Annual Compliance VisitNo findings
2024-05-15Complaint InvestigationNo findings
2024-04-28Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to follow a resident's care plan. The investigation found a licensing violation. The facility did not implement care procedures as documented in the resident's plan.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2024-02-23Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No additional details about the specific deficiency or corrective action were provided in the available documentation.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-02-19Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was received alleging that the facility failed to properly plan care for a resident. The investigation found a licensing violation related to inadequate care planning. The facility was directed to correct this deficiency.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2024-01-23Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. No further details about the specific violations or corrective actions are available in this summary.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2023-08-18Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to follow the resident's care plan. No further details about the specific care plan violations or corrective actions are provided in this summary.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2023-08-15Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to assure timely medical treatment. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to assure timely medical treatment”
Full inspector notes
—: Failed to assure timely medical treatment
2023-07-14Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. The specific deficiencies and corrective actions required are not detailed in the information provided.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2023-06-05Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was filed alleging the facility failed to provide a safe environment. The inspection outcome has not yet been determined or documented.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-06-01Annual Compliance VisitNo findings
26 older inspections from 2018 are not shown in the free view.
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