California · San Francisco

Heritage On the Marina.

CCRC109 bedsDementia-trained staff(415) 202-0300
Facility · San Francisco
A 109-bed CCRC with one citation on file.
Licensed beds
109
Last inspection
Mar 2026
Last citation
Dec 2024
Operated by
R
Snapshot

A large home, reviewed on public record.

Peer Comparison

Compared to 24 California facilities with a similar number of beds.

CCRC · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.

Severity rank
61st%
Weighted citations per bed.
peer median
0
100
Repeat rank
Not enough repeat citations
among peers to rank.
Repeat deficiencies as share of total.
Frequency rank
65th%
Deficiencies per inspection.
peer median
0
100

Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.

FACILITY WATCH · FREE

Heritage On the Marina has 1 citation on record. Know the moment anything changes.

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The Record

Citation history, plotted month by month.

1 deficiency on record. Each bar is a month with a citation.

Peer median 1 · dashed
Last citation: DEC 2024. Compared against peer median (dashed).
peer median
DEC 2024
Jul 2024as of Jun 2026

Finding distribution

1 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G
H
I
Sev 2
D1
E
F
Sev 1
A
B
C
The Rulebook

The rules that apply to this facility.

State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.

What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
Cited Dec 2024+
Plain language

Elopements, fires, epidemic outbreaks, and poisonings must be reported immediately. Abuse with serious bodily injury requires a 2-hour phone report + 2-hour written report to CDSS, Adult Protective Services, and law enforcement. Abuse without serious bodily injury must be reported within 24 hours. A resident death requires a phone call by the next working day and a written report within 7 days. Injuries requiring medical treatment beyond first aid, and bankruptcy/foreclosure/utility shutoff notices, must also be reported. Incidents not reported on time are a separate violation — families may file a complaint directly with CDSS.

Ask on tour

When was the last incident report filed with CDSS, and may I see your incident log summary for the past 12 months?

Full Inspection Record

Every inspection visit, verbatim.

7 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

7
reports on file
1
total deficiencies
2026-03-12
Annual Compliance Visit
No findings

Plain-language summary

On March 12, 2026, the state conducted an unannounced inspection following a self-reported incident involving a resident who was then receiving rehabilitation care at a skilled nursing facility. The facility stated it would reassess the resident's care needs before any return to determine if it could appropriately meet those needs. No violations were found during this visit.

Read raw inspector notes

On 03/12/2026, Licensing Program Analyst (LPA) Yi Sam Jian conducted an unannounced Case Management visit at the facility regarding a self-reported incident involving resident R1. LPA met with Executive Director of Resident Health Services, Martha Nkhoma(S2), and explained the purpose of the visit. During today’s visit, LPA interviewed staff, collected and reviewed facility documentation. At the time of the visit, R1 remained admitted to the skilled nursing facility for rehabilitation. The facility reported that they will reassess the resident’s care needs prior to any potential return to the facility to ensure the resident’s needs can be appropriately met. No deficiencies were cited during today’s visit. The Department will continue to review the information obtained. Additional follow-up may be conducted as needed. Report was reviewed with S2 and a copy was provided.

2025-05-02
Other Visit
No findings

Plain-language summary

On May 2, 2025, an inspector conducted the required annual inspection and found the facility in compliance with no deficiencies. The building, grounds, safety equipment, medications, food storage, and resident records all met standards, with hallways and yards free of hazards, fire and carbon monoxide safety systems working, and medications properly labeled and stored.

Read raw inspector notes

On May 2, 2025, Licensing Program Analyst(LPA) Yi Sam Jian arrived at the facility at 9:30 AM, to conduct the unnanounced Annual 1-year required Inspection. LPA was greeted by Mary Linde, Chief Executive Officer and explained the purpose of the visit. LPA toured the physical plant. This is a 3 story building with 84 bedrooms and bathrooms, front and backyards, courtyard, kitchen, and activities room. All hallways, passageways, and the backyard were observed to be free of hazards and obstructions. No accessible bodies of water were observed in hallways or yards. The facility was maintained at a comfortable temperature. All bedrooms had the required furniture and were sufficiently lit. Hot water temperature was inspected to be in compliant. Medications, toxins, and sharps were stored appropriately and kept inaccessible to clients. The facility had the required 7 days of non-perishables and 2 days of perishables on site. Fire Extinguishers were observed to be fully charged. Fire alarms and Carbon Monoxide detectors were observed to be in working condition. The first-aid kit was inspected and is complete. LPA reviewed resident and staff records. LPA reviewed Centrally Stored Medication Records. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. No deficiencies were cited during today's visit. See Advisory Note issued for technical violation. An exit interview was conducted. This report was reviewed with Mary Linde, Chief Executive Officer and a copy of the report left at the facility.

2024-12-06
Complaint Investigation
Mixed
Type B · 1 finding
Inspector · Dominic Tobola

Plain-language summary

An investigation into three complaints found no violations: the facility's elevator malfunctions were isolated incidents handled through monthly maintenance and immediate emergency response; there was always a manager on duty during business hours and an on-call manager available 24/7; and financial records showed no misuse of funds or fees. While some of the events described in the complaints appear to have occurred, the investigation did not find evidence that the facility violated its policies or responsibilities.

Type B22 CCR §87211(a)(1)(D)
Verbatim citation text · 22 CCR §87211(a)(1)(D)

This requirement is not met as evidenced by based on interviews, and record review, facility's LULA lift was malfunctioned which resulted R1 being stuck and the facility did not reported it to CCL which poses a potential health risks to residents in care.

Read raw inspector notes

Based on documents provided by the facility, it revealed that the LULA lift was maintenance every month by the San Francisco Elevator Services. During LPA's visit on 3/28/2024, LPA observed the LULA lift was in operating condition. After the investigation, this allegation is unsubstantiated. The elevator was malfunctioned, however, the facility followed its preventive maintenance program as the elevator was being serviced on a monthly basis and the incident that happened in December 2023 was an accident and monitoring company responded immediately. Regarding to the allegation of- facility has no designated person to cover for administrator while he/she is not present, there is no additional information forthcoming from the reporting party. However, during the initial reporting, the reporting party stated that when R1 was stuck in the LULA lift, there was no manager on the premises to assist the situation. As part of the investigation, LPA interviewed the Director of Health Services who stated that there was always more than one manager at the facility during business hours and a manager was assigned to be on-call during non-business hours and the assigned manager would be answering calls from the facility and providing assistance 24/7. Based on documents provided by the facility, LPA observed a list of on-call managers who rotates on a weekly basis. After the investigation, this allegation is unsubstantiated as there was a designated manager covering the administrator when the administrator was not at the facility. Regarding to the allegation of Financial Malfeasance, there is no additional information provided by the reporting party. Based on the review of audited financial statements for fiscal year ends (FYE) 2021,2022, and 2023, Budget Presentations for FYE 2022 and interviews with the complainant and the Provider, the CCCB did not find instances of financial malfeasance related to the misuse of investment funds or monthly care fees. After the investigation, this allegation is deemed to be unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED A copy is provided.

2024-07-03
Annual Compliance Visit
No findings
Inspector · John Calandra

Plain-language summary

A routine annual inspection was conducted on July 3, 2024, during which staff files, medication records, and storage practices were reviewed, and residents and staff were interviewed. No violations were found.

Read raw inspector notes

On July 3, 2024, Licensing Program Analyst (LPA) John Calandra arrived at the facility at 9:15 AM to complete the Annual 1-year required inspection. LPA Calandra was greeted by Mary Linde, Chief Executive Officer (CEO) and Martha Nkhoma, Executive Director of Resident Health and explained the purpose of the visit. LPA Calandra reviewed 5 staff files. All were observed to be complete. LPA Calandra also reviewed Centrally Stored Medication Records. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. LPA Calandra interviewed 3 residents and 3 staff No deficiencies were cited during today's visit. An exit interview was conducted. This report was reviewed with Mary Linde, Chief Executive Officer and a copy of the report left at the facility.

2024-06-20
Other Visit
No findings
Inspector · John Calandra

Plain-language summary

A state inspector conducted an unannounced annual inspection on June 20, 2024, and found the facility to be in compliance with all requirements checked. The building was clean and well-maintained with adequate heat, hot water, and emergency safety equipment; all six resident records reviewed were complete; and adequate food supplies were on hand with no expired items. No violations were cited during the visit.

Read raw inspector notes

On June 20, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 9:30 AM, to conduct the unnanounced Annual 1-year required Inspection. LPA Calandra was greeted by Martha Nkhoma, Executive Director of Resident Health and explained the purpose of the visit. Mary Linde, Chief Executive Officer joined the visit later. LPA Calandra toured the physical plant. This is a 3 story building with 84 bedrooms and bathrooms, front and backyards, courtyard, kitchen, and activities room. All bedrooms had the required furniture and were sufficiently lit. Fire Extinguishers were last checked on November 11, 2023 and were observed to be fully charged. Fire alarms and Carbon Monoxide detectors were observed to be in working condition. No accessible bodies of water were observed in hallways or yards. The facility was maintained at a comfortable temperature of 70 degrees Fahrenheit. Hot water temperature was measured between the required 105-120 degrees Fahrenheit. The facility had the required 7 days of non-perishables and 2 days of perishables on site. No food was expired. LPA Calandra reviewed 6 resident records. All were observed to be complete. The Annual will be completed at a later date. No deficiencies were cited during today's visit. An exit interview was conducted. This report was reviewed with Mary Linde, Chief Executive Officer and Martha Nkhoma, Executive Director of Resident Health.

2023-10-02
Other Visit
No findings
Inspector · Grace Donato

Plain-language summary

On August 12, 2023, a family member brought medication to the facility and gave it directly to a resident without staff knowledge; the resident was later found unresponsive in their room and was taken to the hospital, where they died the following day. The facility had assigned a private aide to monitor the resident closely due to suicidal thoughts, but the aide was unaware the resident had left after lunch when the medication was given. During a follow-up visit on October 2, 2023, the state found no violations.

Read raw inspector notes

On 10/2/23, Licensing Program Analyst (LPA) Grace Donato conducted a case management visit concerning incident report received. LPA met with Administrator Mary Linde. LPA explained the purpose of today's visit. On 8/14/23 Licensing received a report regarding a resident (R1) that had suicidal ideation. An SOC 341 was also filed. Based on records reviews, R1 was in close monitoring. R1 was assigned a private aide that constantly checks on him/her and is outside the room with the door ajar. R1 has no diagnosis of dementia and family is aware that his/her medications are being managed by the facility. On 8/12/23, a family member picked up medication for R1. Family member went to facility and directly gave the medication to the resident without facility knowledge. The exchange happened with the private aide not being aware due to R1 leaving after lunch. A nurse checked on the room and no medication was found. Around dinner time, R1 was found in room unrousable. 911 was called and R1 was sent to hospital. On the same day, another round of search was done in the room and an empty bottle of pills was found hidden at the bottom of the open trash bag. R1 died at the hospital on 8/15/23. No deficiencies are cited during the visit. Report is reviewed with the administrator and a copy is provided.

2023-06-22
Annual Compliance Visit
No findings
Inspector · Grace Donato

Plain-language summary

Inspectors conducted an unannounced visit to assess two residents who require full assistance with daily living activities. The residents were observed during activities and lunch to evaluate their needs and the care they receive. No violations were found.

Read raw inspector notes

LPA Grace Donato & LPM Jackie Jin conducted an unannounced case management visit to the facility. LPA & LPM met with Mary Linde, administrator. This case management visit is with regards to the exception submitted to the department for 2 residents who depend on others for all activities of daily living. LPA & LPM assessed the 2 residents during activities and lunch time. The residents were assessed if they are able to do activities with assistance or do it by themselves. No citations given for todays visit. A copy if this report is provided.

3 older inspections from 2021 are not shown above.

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