Gardens of Riverside, the.
Gardens of Riverside, the is Ranked in the top 35% of California memory care with 2 CDSS citations on record; last inspected May 2026.
A large home, reviewed on public record.
Compared to 54 California facilities with a similar number of beds.
RCFE · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · FREE
Gardens of Riverside, the has 2 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
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Citation history, plotted month by month.
2 deficiencies on record. Each bar is a month with a citation.
Finding distribution
2 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Gardens of Riverside, the's record and state requirements.
The facility has 1 serious citation on file across all inspections — can you provide your corrective-action plan for the cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Two complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The most recent inspection was conducted on January 28, 2026 — can you provide families with a copy of the deficiency notice from that visit and walk through the specific corrective actions implemented?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
7 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-05-19Complaint InvestigationMixedType A · 1 finding
“Based on the evidence, the Licensee/Staff failed to provide timely medical attention, resulting in hospitalization of Resident#1, which pose immediate health, safety, and personal rights risk to residents in care.”
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These symptoms included pronounced lethargy, incoherent speech, an inability to complete a routine walk, and a noticeable decrease in appetite, all of which went unaddressed by facility personnel at the time. Facility staff reported to department Staff that they did not observe a change in Resident #1’s condition until October 1, 2025, when the resident failed to get out of bed. Although the facility notified the family that day, it was the family who, upon arrival and observation of the resident’s decline, insisted on an immediate hospital transfer. Resident #1 was subsequently admitted to Park view Community Hospital suffering from a blood sugar level in the 600s, diabetic ketoacidosis, and hyperglycemia. The clinical evaluation further revealed hemodynamic instability, altered mental status, dehydration, and severe electrolyte imbalances, including hypokalemia, hyperkalemia, and hypernatremia. Staff indicated that R1’s diabetes was controlled by diabetic medication. However, there was no documentation or formal orders showing why the medication was discontinued on July 13, 2025. Based on the evidence the allegation that Staff did not seek medical attention to resident#1 resulting in hospitalization due to neglect/lack of care and supervision is Substantiated . A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met. California Code of Regulations (Title 22, Division & Chapter number) are being cited on the attached LIC 9099D). An Immediate civil penalty for a violation has been assessed in the amount of $500.00. An exit interview was conducted where reports (LIC9099, LIC9099-C & LIC9099-D) LIC 421BG (6/17) and Appeal Rights were discussed and provided to Wellness Director Victoria Ong, Facility representative at the conclusion of the visit. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Third Allegation:- Staff did not ensure resident was fed. During the investigation department Staff interviewed Staff, the facility staff stated they provided food to the resident while at the facility. The facility staff also observed Resident#1 with a decrease in appetite the last two days prior to him being sent out to the hospital, was caused due to ketoacidosis and state of his health at that time. According to Staff R#1 normally had a very good appetite and when R#1 had a decrease in appetite, it alerted the staff to the change in condition. Staff did not ensure that the resident was hydrated and Staff did not ensure resident was fed are Unsubstantiated due to the possibility that the dehydration and decrease in appetite was caused due to ketoacidosis and state of his health at that time. Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED . A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted where reports (LIC9099, LIC9099-C were discussed and provided to Well-ness Director Victoria Ong, Facility representative at the conclusion of the visit.
2026-04-30Complaint InvestigationUnsubstantiatedNo findings
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However, the Resident’s health deteriorated significantly following a recent hospitalization, during which the fungus worsened to the point that a referral to a rehabilitation center became necessary for specialized recovery and specialized care. Interview with Five(5) Residents and Five (5)Staff determined that Staff did meet residents hygiene need and never neglect the residents hygiene needs under their care at the facility. Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED . A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted with Facility Administrator Griselda Gracie Garcia, LIC 9099 report was discussed and a copy was provided at the end of the visit.
2026-01-28Annual Compliance VisitNo findings
Plain-language summary
A routine inspection investigated a complaint that the facility refused to readmit a resident who had been hospitalized for a mental health evaluation after medication changes led to behavioral issues; the investigation found no evidence to support this allegation. The facility had coordinated with the resident's doctor and family about the hospitalization and stated the resident could return once medication was restarted and symptoms stabilized. No violations were found during the inspection.
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R#1’s ongoing behaviors, and the family had been informed. R#1 was evaluated by InnovAge physicians, and medications were adjusted; however, the Power of Attorney(POA) later discontinued the medication, which resulted in an increase in R#1s behavioral issues. The facility administrator stated that the facility is not evicting R#1. R#1 was sent to the hospital for a health evaluation and change of condition due to 5150 call to the emergency services, and once medication is initiated and behavioral symptoms stabilize, R#1 may return to the facility. The facility informed R#1’s family and InnovAge of the change in condition and the need for hospital evaluation due to safety of the staff and residents at the facility. Statements, records, and interviews obtained did not provide sufficient information to corroborate the allegation that Staff refused to accept resident back from hospital. Based on the evidence found during the investigation, the allegations, Staff refused to accept resident back from hospital , listed above are deemed UNSUBSTANTIATED . A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) LIC 809C were discussed and provided to Facility Administrator Griselda Gracie Garcia.
2026-01-28Complaint InvestigationNo findings
Plain-language summary
This was a routine annual inspection of the facility. The inspector found the building well-maintained with clean bedrooms and bathrooms, adequate staffing and food supplies, complete resident and staff records, updated certifications for all kitchen staff, secure medication storage, and working safety equipment including smoke detectors and fire extinguishers. No violations were found.
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Licensing Program Analyst (LPA) Beena Singh made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met Executive Director Griselda Garcia and was granted entry to the facility. The facility is a fifty (50) bedroom, fifty (50) bathroom home with a kitchen/dining area, living room/activity room. The facility is Residential Care Facility for the Elderly (RCFE). The facility is licensed for a capacity of ninety-eight (98) non-ambulatory residents and the current census is eighty-six (86) residents. LPA was accompanied by Facility Administrator Griselda Gracie Garcia to conduct a general overall inspection, which included, but was not limited to, the following:, Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA Singh inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night-stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. LPA measured and observed the water temperatures 110F in the bathroom. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Fire drill dated-11/14/2024. Fire extinguishers were also observed at the facility. Posters such as personal rights, the CCL complaint poster, labor laws, and the disaster plan were posted in a common area. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for resident/staff files. There is a Medicine Room with the resident’s medications locked. LPA Singh observed complete first aid kit and first aid book at the facility. Food Service: More than seven (7) days’ supply of Non-perishable foods and more than three (3) days’ supply of perishable food supply were observed and sufficient for the number of residents in care. All kitchen staff have their updated SERV Safe Certification and food handler’s card. Menus and daily meal plan was posted in the common area and dining hall. Care & Supervision: The facility has an Executive Director present in the facility with appropriate and enough hours to appropriately manage the facility. The facility has enough staff to provide care and supervision to the residents in care. Record Review: LPA Singh reviewed ten (10) resident files for admission agreements, updated physician reports, pre-placement appraisals and needs and services plans. LPA Singh observed resident files reviewed were complete. LPA reviewed five (5) staff files for First Aid/CPR certification, criminal record clearance, training, and health screenings. Medications/Medication Administration Record (MAR) were audited, and are updated. Liability Insurance valid through 1/6/2025 to 1/6/2026, workers Comp-3/10/2025 to 3/10/2026. Fire drill was conducted on 11/20/2025. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report LIC809, LIC809C was discussed and provided to Executive Director Griselda Garcia.
2025-12-01Other VisitNo findings
Plain-language summary
A complaint investigation was conducted at the facility. The investigator found the allegations unsubstantiated, meaning there was not enough evidence to prove the complaint had occurred. The facility administrator was notified of the findings.
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Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and this report (LIC9099) were discussed and provided to Facility Administrator Griselda Gracie Garcia.
2025-08-12Complaint InvestigationMixedType A · 1 finding
Plain-language summary
This complaint investigation found that allegations of intentional injury and staff threats could not be proven and were deemed unsubstantiated, as there was insufficient evidence or witness statements to support them. However, inspectors found that a resident was injured during a transfer because staff did not use required equipment (a Hoyer lift) or a second person to assist, as specified in the resident's care plan, which constituted neglect. The facility was cited for this failure to follow established safety protocols.
“Based on evidence, the licensee did not ensure sufficient staff to prevent R1 from falling and sustaining multiple injuries, which poses a potential Health, Safety, or Personal Rights risk to persons in care.”
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There was no direct observation, forensic evidence (like a medical report of an injury consistent with abuse), or other witness statements to support the claim that the injury was intentionally caused. Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Third Allegation : Staff threatened a resident while in care. The allegation of staff threatened resident 1 (R1) is found to be Unsubstantiated. While the resident made verbal statements alleging that R1 was “threatened” by a caregiver, there were no direct witnesses to the alleged staff threatening R1. Due to the victim’s diagnosis R1 was unable to recall the incident or provide accurate information in a consistent manner. Based on the evidence, there is insufficient evidence to prove that staff willingly threatened R1. Therefore, the finding is found to be unsubstantiated , it means there isn't enough evidence to confirm that the allegation occurred. Based on the evidence gathered during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report (LIC9099), LIC 9099C was discussed and provided to Facility Executive Director Griselda 'Gracie' Garcia. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 This incident occurred while the resident was being assisted by a staff member without the required Hoyer lift or the assistance of a second staff person, directly violating the resident's documented care plan. This failure to follow established protocols resulted in a preventable injury to R1. Based on observations, interviews, record reviews, and the totality of evidence gathered, there is sufficient evidence to support the allegation. The preponderance of evidence standard has been met, leading to the substantiated finding of Neglect/Lack of Care & Supervision. An exit interview was conducted, and this report (LIC809) LIC 809C, LIC809D and Appeal Rights were discussed and provided to Facility Executive Director Griselda Gracie Garcia.
2025-01-16Other VisitNo findings
Plain-language summary
This was a pre-licensing inspection for a change of ownership at a 50-bedroom home for elderly residents with up to 98 capacity. The inspector found the physical plant, bedrooms, bathrooms, kitchen, grounds, and safety features (fire extinguishers, smoke alarms, emergency plans) all in good condition with no corrections needed. The facility passed the inspection and is ready to proceed.
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Licensing Program Analyst (LPA) Beena Singh conducted an announced pre-licensing visit to the facility. LPA met with Facility Director Griselda Garcia. Licensing Program Analysts (LPA) Beena Singh conducted an announced pre-licensing visit to the facility. The purpose of the visit was to conduct a required comprehensive pre-licensing inspection for Change of ownership (CHOW)LPA met with Facility Administrator Facility Administrator Griselda Garcia. Facility Administrator/Director-Griselda Garcia accompanied LPA Singh on a tour of the inside and outside of the facility The facility is a fifty (50) bedroom, fifty (50) bathroom home with a kitchen/dining area, living room/activity room. The facility is a Residential Care Facility for the Elderly (RCFE). The facility has application for a capacity of ninety-eight(98), 88 non-ambulatory and 10 bedridden delayed egress clients and the current census is seventy-eight (78) residents. The pending application is for Residential Care Facility for Elderly (RCFE). This is an application for change of ownership (CHOW). The physical plant, in general, was in good repair. The buildings and grounds are free from hazards. The indoor and outdoor passageways are free of obstruction. There are firearms, or ammunition. All bedrooms are furnished with a bed, night stand, dresser, and chair. All bedrooms have adequate lighting for resident use. Bathroom's toilet, shower and tubs are in good repair and have non-skid mats. LPA measured and observed the water temperatures in the bathrooms to be at 115 degrees F. LPA observed food storage and preparation areas to be clean and sanitary. Refrigerator and freezer are maintained at appropriate temperatures. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 All appliances are clean and operating properly. Dishes, glasses, and utensils were in good condition. There is a sufficient supply of linens, towels, and personal hygiene items. The first aid kit was reviewed; all items are present. The backyard is completely enclosed with functioning gate to exit to front yard. The outdoor space is suitable for client use. LPA observed fully charged fire extinguisher present in the facility. Smoke alarms and carbon monoxide are present and functional. Facility has a designated area (Med-Room) where medications are stored and locked. The facility had a designated area where staff and client records will be stored. Emergency disaster plans, personal rights, and complaint procedures were posted in a prominent area. There is adequate seating in the common areas. Facility had a supply of activities for the clients. Facility has 1 delayed egress door in Jasmine Building and 4 delayed egress doors in Magnolia Building. facility has any video surveillance. Pre-licensing inspection is complete, and no corrections are needed to be made. The Comp III presentation was completed during today's visit. An exit interview was conducted, and a copy of this report was provided to Facility Administrator/Director-Griselda Garcia.
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