StarlynnCare

California · Hayward

St. Lourdes Home

Residential Care Facility for the Elderly (RCFE) · Memory Care
What is an RCFE with Memory Care?

A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.

1626 Ashbury Lane · Hayward, 94545

Record last updated April 20, 2026.

Exterior view of St. Lourdes Home

© Google Street View

Quick facts

Licensed beds6
License statusLICENSED
Memory careCertified
Last inspectionAug 2025
Operated byBalintona, Justino G.

Memory care context

St. Lourdes Home is a California-licensed RCFE with 6 beds and a memory care designation, operated by Justino G. Balintona. California Title 22 requires facilities serving dementia residents to meet specific standards under §87705 and §87706, covering individualized care plans, staff training, and appropriate supervision. CDSS records show this facility has been cited under §87705 or §87706 for dementia care requirements. State records document 7 inspections with 20 total deficiencies — 12 Type A citations (actual harm to residents) and 8 Type B citations (potential for harm). Two complaints are also on file. The most recent inspection occurred on 2025-08-13. The 12 Type A deficiencies represent a substantial compliance concern that families should investigate thoroughly before placement.

Questions to ask on your tour

Based on St. Lourdes Home's state inspection record.

  1. State records show 12 Type A deficiencies indicating actual harm to residents — what were the specific circumstances of these citations, what corrective actions were taken, and what systemic changes have been implemented to prevent recurrence?

  2. Two complaints are on file with CDSS — what were the subjects of these complaints, which were substantiated, and what outcomes resulted from the investigations?

  3. The facility has been cited under §87705 or §87706 for dementia care requirements — what specifically was cited, and how has staff training or resident supervision changed in response?

  4. With only 6 licensed beds and a memory care population requiring close supervision, what is the staff-to-resident ratio on overnight shifts, and how is coverage maintained when a caregiver is absent?

  5. Given the 8 Type B deficiencies citing potential for harm, what quality improvement processes are now in place to identify and correct compliance gaps before they result in actual harm?

State records

California CDSS · Community Care Licensing Division
License number
015601483
License type
RESIDENTIAL CARE ELDERLY
License status
LICENSED
License expires
Not yet indexed
Licensed beds
6
Operator
Balintona, Justino G.

Inspections & citations

7

reports on file

21

total deficiencies

12

Type A (actual harm)

1

dementia-care citations

InspectionAugust 13, 2025
No deficiencies

Inspector: Alicia Delmundo

Inspector notes

On this day, 2/28/25, at 11:05 am, Licensing Program Analyst (LPA) Delmundo arrived unannounced in response to the Unusual Incident Report (UIR) for resident (R1) submitted by the facility and received by LPA on 2/27/25. LPA was granted entry by staff, Norma Gano. LPA called and spoke over the phone with Justino Balintona, licensee-administrator, and informed the reason for visit. Licensee arrived at around 11:35 am. UIR indicated that on 2/27/25, the licensee noticed R1 was not in his room. The whole house was searched and the other resident's room's door leading to the outside was ajar and fence gate open. The immediate surroundings were searched and police assistance requested. R1 was located along the road 3 blocks from the facility with abrasion on the right forehead. R1 was brought to the hospital. LPA checked and observed all exit doors have auditory signals but unarmed. LPA also observed the following: staff's (S1 and S2) medications in the living room; disinfectant spray in the dining area. LPA met and interviewed R1. LPA observed bandage in R1's forehead and bruise in the left palm. LPA also interviewed the staff. LPA reviewed R1's file and obtained copy of LIC602A Physician's Report and LIC601 Identification and Emergency Contact Information. LIC602A showed R1 has major neuro cognitive disease and will be at risk if R1 leaves unassisted. .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Deficiencies are cited from Title 22 California Code of Regulations and listed on 809Ds. A $500.00 civil penalty is assessed for deficiency section 87705(d) and $250.00 for repeat violation of section 87309(a) within 12 month period and will continue for $100.00/day for each if not corrected. Deficiencies and plan and proof of corrections were discussed with the licensee Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form, LIC421IM and LIC421FC Civil Penalty Assessments, and copy of this report provided.

InspectionAugust 7, 2024Type A
7 deficiencies
Inspector notes

On this day, August 13, 2025, at 12:40 pm, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with staff, Warlita Romero and Norma Gano. LPA called and spoke over the phone with Justino Balintona, licensee-administrator, and informed the reason for visit. LPA asked, and licensee-administrator authorized Norma Gano to be with LPA during inspection. Licensee-administrator arrived around 1:15 pm. LPA started inspection with Norma Gano and continued with licensee-administrator. LPA inspected the dining room, kitchen, bedrooms, bathrooms, living room, side and backyards. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was locked. Facility has smoke and carbon monoxide detectors that were tested and observed in operating condition. Hot water temperature in the common bathroom was tested, and measured at 111.6 degrees Fahrenheit. Facility conducts drills and record showed last conducted July 12, 2025. Fire extinguisher checked and receipt showed purchased May 20, 2025. LPA reviewed 5 residents and 5 staff files, and interviewed 4 residents. Medications checked, and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. Facility does not handle residents' cash resources. ...continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: -at 12:55 pm, medications in kitchen drawer without lock. -at 1:10 pm, Ca-Rezz incontinent wash, Hydrocortisone cream, lighter in unlocked closet in the hallway. -at 1:15 pm, Ca-Rezz in the common bathroom. -at 1:20 pm, unlocked scissors in the resident's room. -at 1:22 pm, Hydrocortisone cream, Ca-Rezz incontinent wash and shaving cream in another resident's room. -at 1:31 pm, scissors, mallet, hammer, screw drivers, lubricant in a plastic storage container in the backyard. -at 3:00 pm, staff (S2) does not have postural support training for 2024. -at 3:15 pm, staff (S3) who was hired in 2024 has only 16 hours of the total 40 hours required training. -at 3:20 pm, staff (S4) does not have postural support training for 2024. -at 3:32 pm, staff (S5) has not completed the required 40 hours of training within the required first 2 weeks of employment. -at 4:15 pm, resident (R2) has multi Vitamins and Ferrous sulfate administered but these are not included on the medications/supplements listed on LIC602A dated 5/27/25. -at 4:50 pm, resident (R3) has 1 medication on listed in After Visit Summary dated 8/05/25 but facility does not have the medication. -at 5:35 pm, resident's (R4) two prescribed medications filled on 6/18/25 and one filled on 7/18/25 not listed on LIC622 Centrally Stored Medication and Destruction Record. Facility does not have 3 of the prescribed medications. Tylenol (Acetaminophen) order is 325 mg but the one in facility's hand is 500 mg. LPA obtained copies of the following updated/current documents: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan 4. $3M liability insurance certificate .......continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Deficiencies are cited from Title 22 California Code of Regulations and listed on 809Ds. A $250.00 civil penalty is assessed for repeat violation of section 87309(a) within 12 month period and will continue for $100.00/day if not corrected. Failure to submit proof of corrections for the other deficiencies may result in civil penalties. Deficiencies and plan and proof of corrections were discussed with the licensee-administrator. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form, LIC421FC Civil Penalty Assessments, and copy of this report provided.

Type ACCR §87309(a)

(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.

Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health, safety andor personal rights risks to persons in care: Ca-Rezz incontinent wash, Hydrocortisone cream, lighter in unlocked closet in the hallway; scissors, mallet, hammer. screw drivers, lubricant in a plastic storage container in the backyard; Ca-Rezz in common bathroom; scissors in one of the residents' rooms. A $250.00 civil penalty is assessed. POC Due Date: 08/1…

Type ACCR §87465(h)(1)(C)

(h) The following requirements shall apply to medications which are centrally stored: (1) Medications shall be centrally stored under the following circumstances: (C) Because of potential dangers related to the medication itself, or due to physical arrangements in the facility and the condition or the habits of other persons in the facility, the …

Based on observation, the licensee did not comply with the section cited above in medications in kitchen drawer without lock which poses an immediate health and/or personal rights risks to persons in care. POC Due Date: 08/14/2025 Plan of Correction 1 2 3 4 Staff locked the medications. In addition, administrator to in-service the staff and submit proof by 8/14/25.

Type ACCR §87465(c)(2)

(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are…

Based on observation and records review, the licensee did not comply with the section cited above in the following which pose immediate health and/or personal rights risks to persons in care: R3 has 1 medication on listed on After Visit Summary dated 8/05/25 but facility does not have medication; facility does not have 3 of R4's prescribed medications; R4's doctor's order for Tylenol (Acetaminophen) order is 325 mg but the one in facility's hand is 500 mg POC Due Date: 08/14/2025 Plan of Cor…

Type ACCR §87465(e)

(e) For every prescription and nonprescription PRN medication for which the licensee provides assistance there shall be a signed, dated written order from a physician on a prescription blank, maintained in the resident's file, and a label on the medication. Both the physician's order and the label shall contain at least all of the following informa…

Based on observation and record review, the licensee did not comply with the section cited above in administering multi Vitamins and Ferrous sulfate to R2 but these are not included on the medications/supplements listed on LIC602A dated 5/27/25 which pose an immediate health and/or personal rights risk to persons in care. POC Due Date: 08/14/2025 Plan of Correction 1 2 3 4 Administrator to check with the doctor if the medication/supplements are needed by R2. If so, obtain doctor's order. Other…

Type B

(a) All residential care facilities for the elderly shall provide training to direct care staff on postural supports, restricted conditions or health services, and hospice care as a component of the training requirements specified in Section 1569.625. The training shall include all of the following:

Based on records review, the licensee did not comply with the section cited above in staff, S2 and S4, not having required postural support training for 2024 which posed a potential safety and/or personal rights risks to persons in care. POC Due Date: 08/27/2025 Plan of Correction 1 2 3 4 Administrator to have the staff trained and submit proof by 8/27/25.

Type B

1569.625 Staff training; legislative findings; contents (b)(1) The department shall adopt regulations to require staff members of residential care facilities for the elderly who assist residents with personal activities of daily living to receive appropriate training. This training shall consist of 40 hours of training. A staff member shall complet…

Based on records review, the licensee did not comply with the section cited above in S3 & S5 not having the complete required 40 hours of training which poses a potential health, safety and/or personal rights risks to persons in care. POC Due Date: 08/27/2025 Plan of Correction 1 2 3 4 Administrator to have the staff complete the training. Proof to be submitted by 8/27/25.

Type BCCR §87506(a)

87506 Resident Records (a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff.

Based on record review, the licensee did not comply with the section cited above in R4's two prescribed medications filled on 6/18/25 & one filled on 7/18/25 not listed on LIC622 Centrally Stored Medication and Destruction Record which pose a potential personal rights risk to persons in care. POC Due Date: 08/27/2025 Plan of Correction 1 2 3 4 Administrator to record the medications and submit copy of the LIC622 by 8/27/25.

ComplaintDecember 22, 2023Type B
1 deficiency

Inspector: Alicia Delmundo

Inspector notes

Licensing Program Analyst LPA) Delmundo arrived unannounced to conduct an annual required/infection control inspection. LPA met with Justino Balintona, licensee-administrator, and informed the purpose of LPA's visit. LPA also met with staff, Warlita Romero and Corazon Mariano. LPA toured the facility inside and out with Justino Balintona. LPA inspected the living room, dining area, kitchen, resident rooms, bathrooms, side yard and backyard. Medications are centrally stored in a locked area that is inaccessible to residents and refilled every 30, 60 and 90 days. Perishable and non-perishable food supplies were observed sufficient. LPA observed COVID-19 signage all throughout the facility. Staff checked LPA's temperature upon entry. Facility has hand sanitizer, masks and gloves available for visitors located inside by the entrance door. Facility has visitor's log. Step-on trash bins with lids observed. Personal protective equipments (PPEs) inspected. Facility has a copy of approved LIC808 Mitigation Plan on file. Hot water temperature in one of the bathrooms was tested and measured at 105 degrees Fahrenheit. Facility has working smoke and carbon monoxide detectors. Fire extinguisher checked, observed fully charge but no service tag. According to Justino, the unit was purchased March this year. LPA obtained copies of the following: 1. Copy of proof of $3M liability insurance coverage 2. Updated facility sketch 3. LIC9054 Local Fire Inspection Authority Information .....continued next page (809C) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: 1. Visitor's log has no columns to record temperature and contact information. 2. No supplies of N95 respirators and disposable gowns. 3. Licensee unable to locate their supply of face shields. 4. Staff not fit tested for N95 respirators. 5. Bed frames and old mattress in the side yard. Deficiency is cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of correction by plan of correction due date, and any repeat violations within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with Justino Balintona. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.

Type BCCR §87303(a)

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

Based on observation, the licensee did not comply with the section cited above. LPA observed bed frames and old mattress in the side yard which pose potential safety risks to persons in care. POC Due Date: 07/27/2021 Plan of Correction 1 2 3 4 Licensee to have the yard cleaned and submit picture by 7/27/2021.

InspectionAugust 2, 2023Type A
7 deficiencies

Inspector: Alicia Delmundo

Inspector notes

On this day, August 7, 2024, at 10:30 am, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with staff, Warlita Romero and Margarita Corazon Mariano. LPA called and spoke over the phone with Justino Balintona, licensee-administrator, and informed the reason for visit. LPA asked, and licensee authorized Warlita Romero to be with LPA during inspection. Licensee-administrator arrived after about 25 minutes. Facility has Infection Control Plan that was submitted on 8/19/22. LPA started inspection with Margarita Corazon Mariano and continued with administrator. LPA inspected the dining room, kitchen, bedrooms, bathrooms, living room, side and backyards. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was locked. Facility has smoke and carbon monoxide detectors that were tested, and observed functional. Hot water temperature in the common bathroom was tested, and measured at 108 degrees Fahrenheit. Facility conducts drills and record showed last conducted 7/08/24. LPA reviewed 4 staff and 5 residents files, and interviewed 2 staff. Facility does not handle residents' cash resources. Medications checked, and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. LPA observed the following: -at 10:42 am, refrigerator's vegetable crispers with mold, rotten bitter melon leaves, rotten asparagus and lettuce. ...continued on 809C (page 2) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 2 -at 10:52 am, Voltaren, athlete's foot and hydrocortisone ointments in the drawer in one of the resident's room, and CaRezz continent and Chloehexine gluconate rinse in the closet in this resident's room. -at 11:07 am and 11:09 am, broken drawer knobs in 2 resident rooms and missing drawer knob in the drawer by the hallway. -at 11:10 am, razors in the common bathroom. -at 11:12 am, bathroom cabinets with heavily peeled varnish and soiled bath tub. -at 11:17 am, ensuite bathroom's shower door with mildew. -at 11:20 am, Raid insect killer, gallons of liquid sanitizer, expired canned foods and rotten cauliflower in unlocked storage in the backyard. - at 11:24 am, automotive agents, bug and windshield cleaner, stain remover, rusted metal cart in the backyard. -at 11:38 am, staff's medications in the living room. -at 1:49 pm, resident's (R2) LIC602A Physician's Report revealed R2 is bedridden and dependent on others with all activities of daily living (ADLs). LPA observed R2 unable to reposition on his own. -at 2:50 pm, resident (R1) has doctor's order for Mupirocin (3x/day), Asprin 81 mg (1 tab/day), Colchicine, but facility does not have these meds. Acetaminophen 315 mg (PRN) but at facility's hand is 500 mg. HydrAlazine order is 50 mg 3x/day but at facilty's hand is 25 mg 3x/day. Quetiapine 25 mg 1 tablet daily but label on this medication is 2x/day. Vitamin D3's order is 25 mcg (1,000 IU) but on hand is 50 mcg (2,000 IU) and facility administers 50 mcg daily. Voltaren, multi Vitamins & stool softener have no order on file. -at 3:35 pm, resident (R4) has order for 2.5 mg Lisinopril but facility does not have this medication. -at 4:00 pm, resident (R5) has discontinued order for Lisinopril 20 mg but facility is administering this medication. Has order for Albuterol 2.5 mg but facility does not have this medication. Has Quetiapine 25 mg but no doctor's order on file. ....continued on 809C (page 3) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Page 3 LPA received the following updated/current documents on this day: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate Deficiencies are cited from Title 22 California Code of Regulations, and listed on 809Ds. A $500.00 civil penalty is assessed for deficiency section 87202(a)(2). Failure to submit proof of corrections by plan of correction due dates, and any repeat violation within 12 month period may result in civil penalties. Deficiencies and plan and proof of corrections were discussed with the licensee-administrator. Exit interview conducted. Appeal Rights, LIC421IM Civil Penalty Assessment, LIC9098 Proof of Correction form and copy of this report provided.

Type ACCR §87202(a)(2)

(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fi…

Based on observation and record review, the licensee did not comply with the section cited above in having bedridden resident (R2) but facility is not licensed nor have bedridden fire clearance which poses an immediate safety and/or personal rights risk to persons in care. POC Due Date: 08/08/2024 Plan of Correction 1 2 3 4 Administrator stated will have the resident move out. Proof to be submitted by 8/08/24.

Type ACCR §87309(a)

(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.

Based on observation, the licensee did not comply with the section cited above in the following which poses an immediate health, safety and/or personal rights risk to persons in care: Raid insect killer, gallons of liquid sanitizer in unlocked storage in the backyard; automotive agents, bug and windshield cleaner, stain remover in the backyard; staff's medications in the living room; razors in the bathroom; ointments and peritoneal cleanser in resident's room POC Due Date: 08/08/2024 Plan …

Type ACCR §87555(b)(8)

(b) The following food service requirements shall apply: (8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained.

Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health and/or personal rights risk to persons in care: rotten bitten melon leaves, asparagus, lettuce and cauliflower; expired canned good. POC Due Date: 08/08/2024 Plan of Correction 1 2 3 4 Staff threw the items. In addition, administrator in-service the staff and submit copy of training topic with attendees signatures by 8/08/24.

Type ACCR §87465(e)

87465 Incidental Medical and Dental Care (e) For every prescription and nonprescription PRN medication for which the licensee provides assistance there shall be a signed, dated written order from a physician, on a prescription blank, maintained in the residents file, and a label on the medication. Both the physician's order and the label shall con…

Based on observation and records review, the licensee did not comply with the section cited above in R1's Vitamins, ointments and stool softener, and R5's Quetiapine with no doctor's orders which pose an immediate health and/or personal rights risks to persons in care. POC Due Date: 08/08/2024 Plan of Correction 1 2 3 4 Administrator to obtain doctor's orders and submit copies; otherwise, stop the administration and submit proof by 8/08/24.

Type BCCR §87303(a)

The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

Based on observation, the licensee did not comply with the section cited above in the following which pose a potential health, safety and/ or personal rights risks to persons in care: ensuite bathroom's shower door with mildew; cabinets with heavily peeled varnish and soiled bathtub in the common bathroom; refrigerator's vegetable crispers with mold; broken drawer knobs in 2 resident rooms and missing drawer knob in the drawer by the hallway; rusted metal cart in the yard POC Due Date: 08/21/…

Type BCCR §87615(a)(5)

87615 Prohibited Health Conditions (a) Persons who require health services for or have a health condition including, but not limited to, those specified below shall not be admitted or retained in a residential care facility for the elderly: (5) Residents who depend on others to perform all activities of daily living for them as set forth in Section…

Based on observation and record review, the licensee did not comply with the section cited above in R2 who is dependent on staff with all ADLs which poses potential health, safety and/or personal rights risks to person in care. POC Due Date: 08/21/2024 Plan of Correction 1 2 3 4 Administrator stated he'll have R2 move out and submit proof.

Type ACCR §87465(a)(4)

87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility…… (4) The licensee shall assist residents with self-administered medications as needed.

Based on observation and records review, the licensee did not comply with the section cited above in the following which pose an immediate health and/or personal rights risks to persons in care: R1 has doctor's order for 3 medications but facility does not have them; some of R1's medication dosages and frequency of adminstration on the labels do not match the doctor's orders; R4 has order for 1 medication which facility does not have on hand; R5 has discontinued order for Lisinopril and facility…

InspectionAugust 8, 2022Type A
4 deficiencies

Inspector: Alicia Delmundo

Inspector notes

On this day, August 2, 2023, at 12:00 p.m,, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with staff, Warlita Romero and Margarita Corazon Mariano. LPA called and spoke over the phone with Justino Balintona, licensee-administrator, and informed the reason for visit. LPA asked, and licensee authorized Warlita Romero to be with LPA during inspection. Licensee arrived after about 20 minutes. Facility has Infection Control Plan that was submitted on 8/19/22. LPA toured the facility inside out. LPA inspected the dining room, living room, kitchen, bedrooms, bathrooms, side and backyards. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was locked. Facility has smoke and carbon monoxide detectors that were tested, and observed functional. Hot water temperature in one of the bathrooms was tested, and measured at 106.7 degrees Fahrenheit. Facility conducts drills and record showed last conducted 4/22/23. LPA reviewed 4 staff and 5 residents files, and interviewed 2 staff and 2 residents. Facility does not handle residents' cash resources. Medications checked, and compared with records and doctor's orders. LPA observed the following: -at 12:14 pm, All Purpose cleaning agents, Lysol and Purell surface cleaner, Comet in ensuite bathroom cabinet without proper lock. ...continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 -at 12:17 pm, transition metal plate and wood plank in the transition area between the room and ensuite bathroom detached from the flooring. -at 12:24 pm, Lysol and Glade sprays in the common bathroom. -at 12:27 pm, wound, peritoneal cleansers. skin protectant ointment, Glade spray and Natural Breeze spray in one of the resident bedrooms. -at 2:25 to 2:30 pm, staff (S2, S3 and S4) h as only 2 hours dementia training & no 4 hours postural support/restricted health/hospice training for 2022. -at 4:20 pm, R5 has Melatonin OTC medication but not listed on most current list of doctor's order of medications. LPA received the following updated/current documents on this day: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate Deficiencies are cited from Title 22 California Code of Regulations, and listed on 809Ds. Failure to submit proof of corrections by plan of correction due dates, and any repeat violation within 12 month period may result in civil penalties. Deficiencies and plan and proof of corrections were discussed with the licensee. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.

Type ACCR §87309(a)

(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.

Based on observation. the licensee did not comply with the section cited above for unlocked cleaning agents, disinfectants, wound& peritoneal cleansers which pose an immediate health abd safety risks to persons in care. POC Due Date: 08/03/2023 Plan of Correction 1 2 3 4 Licensee and staff locked all the items. In addition, licensee to in-service the staff, and submit copy of training topic with attendees signatures by 8/03/23.

Type ACCR §87565(e)

87465 Incidental Medical and Dental Care (e) For every prescription and nonprescription PRN medication for which the licensee provides assistance there shall be a signed, dated written order from a physician, on a prescription blank, maintained in the residents file, and a label on the medication.....

Based on interview and record review, tthe licensee did not comply with the section cited above for having medication for R5 which is not listed on the most current list of doctor's order of medication which poses an immediate health and/or personal rights risks to person in care. POC Due Date: 08/03/2023 Plan of Correction 1 2 3 4 Licensee to check with the resident's physician, and obtain doctor's order if medication is needed. Proof to be submitted by 8/03/23.

Type BCCR §87303(a)

The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

Based on observation, the licensee did not comply with the section cited above for the transition metal plate and wood plank detached from the flooring which pose potential safety riisks to persons in care. POC Due Date: 08/16/2023 Plan of Correction 1 2 3 4 Licensee to have the plank and plate attached back to the flooring, and submit picture by 8/16/23.

Type B

(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivisi…

Based on records review, the licensee did not comply with the section cited above in 3 out of 4 staff not having the required annual training which poses potential safety and/or ersonal rights risk to persons in care. POC Due Date: 08/16/2023 Plan of Correction 1 2 3 4 Licensee stated he'll have the staff complete the training. Proof to be submitted by 8/16/23.

ComplaintSeptember 21, 2021· Substantiated
Citation on file

Inspector: Laura Hall

Substantiated — CDSS found a violation and issued a citation. Full citation details are on file with the state.

Inspector notes

Continued from LIC9099. Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted. A copy of the appeal rights and this report provided.

InspectionJuly 13, 2021Type A
1 deficiency

Inspector: Alicia Delmundo

Inspector notes

Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct annual/infection control annual inspection. LPA met with staff, Corazon Mariano and Warlita Romero. LPA called and spoke over the phone with Justino Balintona, licensee-administrator, and informed the purpose of visit. Justino arrived after several minutes. Facility has LIC808 Mitigation Plan on file. LPA started inspection with Warlita, and continued with Justino. LPA inspected the living room, dining area, kitchen, bed rooms, bathroom, side and backyard. There's adequate food supplies of perishables good for 2 days and non-perishables good for 7 days. LPA observed screening station located near the front entrance with visitor's log, hand sanitizer and no touch thermometer. Surgical masks and disposable gloves are readily available at the screening station. Visitor's temperature and symptom checks are done at the entrance. Staff are screened for COVID-19 symptoms and temperature is checked and recorded daily. Antigen test kits are readily available. COVID-19 signages were observed posted all throughout the facility. All trash bins were observed with touch free/foot pedal operated lids Supplies of PPEs were checked. All staff were fit tested for N95 respirators on July 23, 2021 . LPA discussed the requirement for yearly N95 fit testing Licensee stated he'll re-fit test the staff. ......continued next page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Hot water temperature at the common bathroom was tested and measured at 114,7 degrees Fahrenheit. Fire extinguishers checked, observed fully charge and receipt showed purchased May 31, 2022. Smoke and carbon monoxide detectors were tested and observed operational. . At 12:50 pm, LPA observed bleach, Great Value All Purpose Cleaner with Bleach, Comet and ant & roach killer in unlocked kitchen cabinet. Licensee to submit the following updated documents by August 22, 2022: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan 4. Updated N95 fit testing record 5. Infection Control Plan Deficiency is cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.

Type ACCR §87705(f)(2)

87705 Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (2) Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants.

Based on observation, the licensee did not comply with the section cited above for bleach, Great Value All Purpose Cleaner with Bleach, ant & roach killer and Comet in unlocked kirchen cabinet which pose immediate safety risks to persons in care. POC Due Date: 08/09/2022 Plan of Correction 1 2 3 4 Licensee locked the cabinet while LPA was at the facility. In addition, licensee to in-service the staff and submit copy of in-service training with attendees signatures by 8/09/2022.

Federal summary

CMS Care Compare

Not a CMS-certified facility

California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.

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