Elle's Home
What is an RCFE with Memory Care?
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
2420 Columbine Court · Hayward, 94545
Record last updated April 20, 2026.
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Quick facts
Memory care context
Elle's Home is a California-licensed Residential Care Facility for the Elderly (RCFE) with a memory care designation, licensed for 6 beds. California Title 22 requires facilities serving dementia residents to meet specific standards under §87705 and §87706, covering individualized care plans, staff training in dementia care, and appropriate resident supervision. CDSS has cited Elle's Home under §87705 or §87706 at least once, confirming the facility's regulated dementia-care obligations. State records show 6 inspections with 17 total deficiencies — 6 Type A citations (actual harm) and 11 Type B citations (potential for harm). One complaint is also on file. The most recent inspection occurred on December 13, 2025.
Questions to ask on your tour
Based on Elle's Home's state inspection record.
The facility has received 6 Type A deficiencies indicating actual harm to residents — what were the specific circumstances of each citation, and what corrective actions were implemented?
One complaint has been filed with CDSS — what was the subject of that complaint, was it substantiated, and what changes resulted from the investigation?
With 17 total deficiencies across 6 inspections, what systemic changes has Elle's Home Llc made to reduce recurring compliance issues?
The facility was cited under §87705 or §87706 for dementia care requirements — what specific dementia training do all staff members complete, and how is that training documented and verified?
With 6 licensed beds and a memory care designation, what is the staff-to-resident ratio during overnight hours, and how do you ensure adequate supervision when a caregiver is unavailable?
State records
California CDSS · Community Care Licensing Division- License number
- 019200923
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 6
- Operator
- Elle's Home Llc
Inspections & citations
6
reports on file
17
total deficiencies
6
Type A (actual harm)
1
dementia-care citations
InspectionDecember 13, 2025No deficiencies
Inspector: Alicia Delmundo
Inspector notes
While conducting investigation of a complaint (Control # 15-AS-20240918135606) and upon review of documents and interviews, Licensing Program Analyst (LPA) Delmundo learned that resident (R1) passed away on August 23, 2024, but the facility did not submit Death Report. Administrator (ADM) Maria Carmela 'Marla' Rocero confirmed that she has not submitted the Death Report. Deficiency is cited per Title 22 California Code of Regulations, and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with the ADM. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
InspectionDecember 17, 2024Type A9 deficiencies
Inspector notes
On this day, December 13, 2023, at 10:45 am, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA was granted Geca Bronken, staff. LPA called and spoke over the phone with 'Marla' Rocero, administrator (ADM), and informed the reason for visit. LPA also met with other staff, Rebecca Go. ADM arrived at 11:42 am with other staff, Noel Rocero.. LPA started the inspection with Rebecca Go ad Geca Bronken and continued with ADM. LPA toured the facility inside out. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested, and observed in operating condition. Hot water temperature in the common bathroom was tested, and measured at 111.7 degrees Fahrenheit. Facility conducts disaster drills quarterly, and records showed last conducted December 5, 2025. Fire extinguisher checked, and tag showed serviced December 2, 2025. LPA reviewed 4 staff and 5 residents files, and interviewed 3 residents. Medications checked and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. Facility does not handle residents' cash resources. .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: -at 10:58 am, moldy grapes, expired yogurt and sour cream, rotten cabbage and eggplant, tortilla not properly stored (plastic package open), and unlocked medications in the refrigerator. -at 11:00 am, soiled kitchen rug and dirty kitchen floor. -at 11:07 am, unlocked cabinet under the sink where Comet and WD-40 were kept with casseroles and cutting board. -at 11:10 am, very dirty and rusty oven toaster, bread toaster and rice cooker. -at 11:11 am, dirty and moldy dish drainer, greasy cooking range and range hood. -at 11:12 am, medications in the dining area. -at 11:14 am to 11:30 am, cobwebs and spiders all through out the facility. -at 11:22 am, medication in one of the resident's rooms. -at 11:24 am, perineal cleanser, scissors, Calmoseptine ointment in unlocked bathroom cabinet -at 11:31 am, hole on the wall, dusty lights and air vents, moldy shower area/floors in 2 bathrooms, rusted shower curtain bars in the common bathrooms. -at 11:39 am, broken and dirty closet door in another residents' room. Moldy ceiling, spider and cobwebs in this residents' room and bathroom. -cameras that capture audio in all residents' rooms. -at 11:49 am, medications in the refrigerator in the backyard porch. -at 11:50 am, hammer, Miracle gro fertilizer and moldy chairs in the backyard. -at 11:51 am, overgrown weeds about 2 ft tall, rusted metal shelf, crates, piece of metal in the side yard. -at 2:15 pm, staff (S2) only completed 26 hours of the 40 hours required training. -residents' (R2, R3 and R4) half bed rails do not have doctor's orders on file. -resident (R3) has Senna medication but no doctor's order on file. Facility has prescriptions for other 4 (ointments, Glycol, patch) but facility does not have them. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Administrator to submit updated/current copies of the following documents by December 27, 2025: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate Deficiencies are cited from Title 22 California Code of Regulations and listed on 809Ds. Failure to submit proof of corrections by plan of correction due dates and any repeat violation within 12 month period may result in civil penalty. Deficiencies and plan and proof of corrections were discussed with ADM. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.
Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health, safety and/or personal rights risks to persons in care: unlocked medications in the refrigerators; unlocked cabinet under the sink where Comet and WD-40 were kept; perineal cleanser, scissors, Calmoseptine ointment in unlocked bathroom cabinet; medications in the dining area and resident's room; hammer and Miracle gro fertilizer in the backyard POC Due Date: 12/14/202…
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. (1) Disinfectants, cleaning solutio…
Based on observation, the licensee did not comply with the section cited above in having casseroles and cutting board stored where Comet and WD-40 are kept which poses an immediate health and/or personal rights risk to persons in care. POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator removed the casseroles and cutting board. In addition, administrator to in-service the staff and submit copy of training topic with attendees signatures by 12/24/25.
(b) The following food service requirements shall apply: (8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained.
Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health and/or personal rights risks to persons in care: moldy grapes; expired yogurt and sour cream; rotten cabbage and eggplant; tortilla not properly stored POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator have all the items discarded. In addition, administrator to in-service the staff and submit copy of training topics with attendees signatures by 12/24/…
87465 Incidental Medical and Dental Care (e) For every prescription and nonprescription PRN medication for which the licensee provides assistance there shall be a signed, dated written order from a physician, on a prescription blank, maintained in the residents file, and a label on the medication. Both the physician's order and the label shall con…
Based on observation and record review, the licensee did not comply with the section cited above in not having doctor’s order for R3's Senna medication and not having the other 4 listed on the order which pose an immediate health and/or personal rights risks to person in care. POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator stated she'll obtain doctor's order for Senna and check with the doctor and obtain discontinued order for the other 4 if no longer needed. Proof to be s…
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Based on observation, the licensee did not comply with the section cited above in the following which pose a potential health, safety and/or personal rights risk to persons in care: cobwebs and spiders all through out the facility; hole on the wall, dusty lights and air vents in the batrooms; moldy ceiling; broken and dirty closet door in another residents' room; overgrown weeds, rusted metal shelf, crates, piece of metal, moldy chair in the yard POC Due Date: 12/27/2025 Plan of Correction …
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. (1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition.
Based on oservation, the licensee did not comply with the section cited above in dirty kitchen floor and moldy shower area/floor which pose a potential health, safety and/or personal rights risks to persons in care. POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator to have the kitchen floor and bathrooms thoroughly cleaned and submit pictures by 12/27/25.
87555 General Food Service Requirements (b) The following food service requirements shall apply: (29) All equipment, fixed or mobile, and dishes, shall be kept clean and maintained in good repair and free of breaks, open seams, cracks or chips.
Based on observation, the licensee did not comply with the section cited above in the following which a potential health, safety and/or personal rights risks to persons in care: dirty and moldy dish drainer; greasy cooking range and range hood; dirty and rusty oven toaster, bread toaster and rice cooker POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator stated and will do the following. Pictures to be submitted by 12/27/25: 1. Have the cooking range and range hood cleaned. 2. Di…
87608 Postural Supports (a) ... Postural supports may be used under the following conditions. (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order.
Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in not having doctor’s orders for R2, R3 and R4’s half bed rails.which pose a potential health, safety and/or personal rights risks to persons in care. POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator stated she'll obtain doctor's order. Copies to be submitted by 12/27/25.
§1569.269 Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (2) To be granted a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications, telephone conversations, use of the internet, and meetings…
Based on observation, the licensee did not comply with the section cited above in having cameras that capture/ have audio feature which pose a potential personal rights risk to persons in care. POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Corrected. Administrator removed the cameras.
ComplaintSeptember 20, 2024Type A3 deficiencies
Inspector: Alicia Delmundo
Inspector notes
Licensing Program Analyst (LPA) Delmundo conducted an unannounced infection control annual inspection. LPA met with Maria Carmela 'Marla' Rocero, administrator, and informed the purpose of visit. LPA also met with other staff, Rebecca Go and Noel Rocero. Facility has an approved LIC808 COVID-19 Mitigation Plan. LPA inspected the facility inside and out. LPA observed screening station located near the front entrance with visitor's log, hand sanitizer and no touch temperature probe. Routine symptom screening (+/-) temperature and symptom checks are done at entry for all staff and visitors. Medications are centrally stored in the a locked cabinet. Centrally stored PPEs inspected. There were at least 7 days of nonperishable and 2 days of perishable food supplies. Fire extinguisher was observed fully charge and tag showed serviced December 3, 2021. Smoke and carbon monoxide detectors were operational. First aid kit inspected and observed complete with manual. LPA observed the following: 1. Storage for cleaning supplies in the backyard without lock. LPA observed bleach, floor cleaner, carpet spot cleaner inside the storage. 2. Gardening tools such as rake and shears in the side yard. 3. Worn out wheelchairs, broken pipes, floor cleaner, 2 pails of paint in the backyard. 4. Dowel at the bottom of sliding door in the residents' shared bedroom. .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 4. No visitor's poster and COVID-19 signages at the entrance door. 5. No COVID-19 signages inside the facility except in the common bathroom. 6. Trash bins in the bathrooms without lids. 6. Disposable gowns, N95 respirators, surgical masks not sufficient for 30 days for 3 staff. LPA verified and Marla Rocero stated the following: 1. Staff are not fit tested for N95 respirator. 2. Residents' temperature are not routinely checked. LPA requested for copies of the following updated documents to be submitted by December 23, 2021: 1. LIC500 Personnel Report 2. LIC308 Designation of Facility Responsibility 3. LIC610E Emergency Disaster Plan 4. Proof of $3M liability insurance coverage Deficiencies are cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of corrections by plan of correction due dates may result in civil penalties. Deficiencies and plan and proof of corrections were discussed with Marla Rocero, Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
87705 Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (2) Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants
Based on observation, the licensee did not comply with the section cited above. LPA obseved the following which pose immediate safety risks to persons in care: cleaning supplies storage without lock; pails of paint and floor cleaner in the backyard; gardening tools in the side yard POC Due Date: 12/09/2021 Plan of Correction 1 2 3 4 Staff installed lock in the storage and lock the gardening tools, pails of paint and cleaning and gardening supplies while LPA is still at the faciliy. Administr…
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Based on observation, the licensee did not comply with the section cited above. LPA observed worn out wheelchairs and broken pipes in the backyard which pose a potential safety and personal rights risks to persons in care. POC Due Date: 12/23/2021 Plan of Correction 1 2 3 4 Administrator to have the yard cleaned and submit pictures by December 23, 2021.
§1569.269 Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (5) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment.
Based on observation, the licensee did not comply with the section cited above. LPA observed dowel at the bottom of the sliding door in residents' bedroom that prevents the door from opening which poses a potential safety and personal rights risks to persons in care. POC Due Date: 12/23/2021 Plan of Correction 1 2 3 4 Administrator removed the dowel immediately. In addition, administrator to do in-service training and ensure staff does not put back the dowel. Proof to be submitted by December…
Other visitSeptember 20, 2024No deficiencies
Inspector notes
While at the facility investigating a complaint (Complaint Control # 15-AS-20260319142321) and upon review of records and interviews, Licensing Program Analyst (LPA) Delmundo observed the following: 1. Staff (S1) who stated started working on January 8, 2026, is not fingerprint cleared. 2. Resident (R1) does not have Pre-Admission Appraisal. 3. Medications are pre-poured. Deficiencies are cited on Title 22 California Code of Regulations and listed on 809Ds. A $500.00 civil penalty is assessed for section # 87355(e)(2). Failure to submit proof of corrections by plan of correction due dates and any repeat violation within 12 month period may result in additional civil penalty. Deficiencies, civil penalty, plan and proof of corrections were discussed with ADM. Exit interview conducted. Appeal Rights, LIC421IM Civil Penalty, LIC9098 Proof of Correction form and copy of this report provided.
InspectionDecember 6, 2023No deficiencies
Inspector: Ardalan Gharachorloo
Inspector notes
On 12/17/2024 at 10:07 AM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Maria Carmela Rocero and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 111.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 12/24/2024. Emergency Disaster Plan was last posted on 11/08/2020. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 12/07/2024. At 10:45 AM, LPA reviewed 4 residents records and 3 staff records; all were complete. At 11:15 AM, LPA also reviewed residents medications. The following documents were reviewed and requested during the visit: LIC 500 Personnel Report, LIC 610E Emergency Disaster Plan, renewed Liability Insurance and Current Administrator’s Certificate. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
InspectionDecember 9, 2021Type A5 deficiencies
Inspector: Alicia Delmundo
Inspector notes
At 11:55 am on this day, December 6, 2023, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA was granted entry by Noel Rocero, staff. LPA met with Maria Carmela 'Marla' Rocero, administrator, and informed the reason for visit. LPA also met with other staff, Rebecca Go. Administrator submitted the facility's updated Infection Control Plan which LPA received on August 27, 2023. LPA toured the facility inside out with the administrator. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested, and observed functional. Hot water temperature in one of the bathrooms was tested, and measured at 105 degrees Fahrenheit . Facility conducts disaster drills quarterly, and records showed last conducted December 2, 2023. Fire extinguisher checked, and tag showed serviced December 5, 2023. LPA reviewed 3 staff and 5 residents files, and interviewed 2 staff and 2 residents. Medications checked, and compared with records and doctor's orders. Facility does not handle residents' cash resources. .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA received the following updated/current documents: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate The following deficiencies were observed and cited from Title 22 California Code of Regulations, and listed on 809Ds. Failure to submit proof of corrections by plan of correction due dates, and any repeat violation within 12 month period may result in civil penalties. -at 12:17 pm, rusted metal rack, empty pail, dusty commode, rusted metal, styrofoam container, piece of wood in the backyard. -at 12:30 pm, Glade spray, perotoneal cleanser and scissor i n unlocked bathroom cabinet. -at 12:34 pm, Lysol cleaning agent in unlocked ensuite residents' bathroom. -at 2:15 pm, 2 staff First Aid certificates expired and 1 staff no First Aid certificate on file. -at 2:20 pm, S2 has no LIC503 Health Screening and TB test result on file. -at 3:40 pm. R1, R2, R3, and R5's beds have half bed rails but no doctor's order on file. Deficiencies and plan and proof of corrections were discussed with the administrator. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients.
Based on observation, the licensee did not comply with the section cited above for Lysol, glade, scissor and perotoneal cleanser in unlocked bathrooms cabinets which pose an immediate health and safety risks to persons in care. POC Due Date: 12/07/2023 Plan of Correction 1 2 3 4 Administrator locked the items. In addition, administrator to in-service the staff and submit copy of training topic with attendees signatures by 12/07/23.
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Based on observation, the licensee did not comply with the section cited above for metal rack, empty pail, dusty commode, rusted metal, styrofoam container, piece of wood in the backyard which pose potential safety and/or personal rights risks to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to have the yard cleaned and submit pictures by 12/20/23.
(c) The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require sta…
Based on records review, the l icensee did not comply with the section cited above for 3 of 3 staff not having current/active First Aid certificates which pose a potential safety risks to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to have the staff and herself complete the training, and submit copies of certificates by 12/20/23.
87411 Personnel Requirements - General (f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) m…
Based on record review, the licensee did not comply with the section cited above in 1 out of 3 staff (S2) not having LIC503 Health Screening and TB test result on file which pose a potential health and/or personal rights risk to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to have the staff health screened and TB tested, and submit proof by 12/20/23.
87608 Postural Supports (a)….. Postural supports may be used under the following conditions. (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order.
Based on records review, the licensee did not comply with the section cited above in 4 out of 5 residents not having doctor's order on file for half bed rails which pose a potential safety and/or personal rights risk to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to obtain doctor's order and submit copies by 12/20/23.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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