Elle's Home.
Elle's Home is Ranked in the bottom 14% of California memory care with 21 CDSS citations on record; last inspected May 2026.
Small Memory Care Home in Hayward's Residential Neighborhood, reviewed on public record.
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Compared to 152 California facilities with a similar number of beds.
RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
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Elle's Home has 21 citations on record. Know the moment anything changes.
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Citation history, plotted month by month.
21 deficiencies on record. Each bar is a month with a citation.
Finding distribution
21 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Elopements, fires, epidemic outbreaks, and poisonings must be reported immediately. Abuse with serious bodily injury requires a 2-hour phone report + 2-hour written report to CDSS, Adult Protective Services, and law enforcement. Abuse without serious bodily injury must be reported within 24 hours. A resident death requires a phone call by the next working day and a written report within 7 days. Injuries requiring medical treatment beyond first aid, and bankruptcy/foreclosure/utility shutoff notices, must also be reported. Incidents not reported on time are a separate violation — families may file a complaint directly with CDSS.
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“When was the last incident report filed with CDSS, and may I see your incident log summary for the past 12 months?”
Questions to ask before you visit.
A short pre-tour checklist tailored to Elle's Home's record and state requirements.
The facility has received 6 Type A deficiencies indicating actual harm to residents — what were the specific circumstances of each citation, and what corrective actions were implemented?
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One complaint has been filed with CDSS — what was the subject of that complaint, was it substantiated, and what changes resulted from the investigation?
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With 17 total deficiencies across 6 inspections, what systemic changes has Elle's Home Llc made to reduce recurring compliance issues?
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Every inspection visit, verbatim.
6 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-05-07Complaint InvestigationType A · 3 findings
“-Based on observation, the licensee did not comply with the section above in unlocked scissors and medication room which posed an immediate risks to persons in care.”
“-Based on interviews, the licensee did not comply with section above when staff assisted a resident to the bathroom and didn't the other staff to supervise the other residents who were at the common area which posed a potential risk to persons in care,”
“-Based on observation and record review, the licensee did not comply with section above in not recording R1's medications on LIC622 which poses a potential rights risk to person in care.”
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While at the facility conducting investigation (Complaint Control Number 15-AS-20260503133940) and upon review of records, inspection and interviews, Licensing Program Analyst (LPA) Delmundo observed the following: 1. Scissors in the kitchen and in the tray in the dining area. 2. Unlocked storage for cleaning supplies and ointment out in the open in the backyard. 3. Staff assisted one resident to the bathroom and left other residents unsupervised in the common area. LPA verified, and this staff stated not calling the other staff to supervised the other residents. 4. Resident's (R1) medications that were filled in March 2026 and April 2026 were not listed in LIC622 Centrally Stored Medication and Destruction Record. Deficiencies are cited from Title 22 California Code of Regulations and listed on 809Ds . A $250.00 civil penalty is cited f o r section 87309(a) f or repeat violation within 12 month period. Failure to submit proof of corrections by plan of correction due dates and repeat violations of other deficiencies may result in additional civil penalties. Deficiencies, civil penalty and plan and proof of corrections were discussed with the staff. Exit interview conducted. Appeal Rights, LIC421FC Civil Penalty, LIC9098 Proof of Correction form and copy if this report provided
2026-03-25Other VisitType A · 3 findings
Plain-language summary
A licensing inspector visited the facility to investigate a complaint and found three violations: a staff member hired in January 2026 had not completed required fingerprint clearance, a resident was missing required pre-admission paperwork, and medications were being pre-poured before administration. The facility was assessed a $500 civil penalty and must submit a plan showing how it will fix these issues.
“-Based on record review and interviews, the licensee did not comply with the section above in having S1 work without being fingerprinted and cleared which poses an immediate safety and/or personal rights risks to persons in care.”
“-Based on record review and interview, the licensee did not comply with the section above in not completing the Pre-Admission Appraisal for R1 which poses a potential health, safety and/or personal rights risks to person in care.”
“-Based on interviews, the licensee did not comply with the section above in pre-pouring residents' medications which poses a potential health and/or personal rights risks to persons in care.”
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While at the facility investigating a complaint (Complaint Control # 15-AS-20260319142321) and upon review of records and interviews, Licensing Program Analyst (LPA) Delmundo observed the following: 1. Staff (S1) who stated started working on January 8, 2026, is not fingerprint cleared. 2. Resident (R1) does not have Pre-Admission Appraisal. 3. Medications are pre-poured. Deficiencies are cited on Title 22 California Code of Regulations and listed on 809Ds. A $500.00 civil penalty is assessed for section # 87355(e)(2). Failure to submit proof of corrections by plan of correction due dates and any repeat violation within 12 month period may result in additional civil penalty. Deficiencies, civil penalty, plan and proof of corrections were discussed with ADM. Exit interview conducted. Appeal Rights, LIC421IM Civil Penalty, LIC9098 Proof of Correction form and copy of this report provided.
2025-12-13Annual Compliance VisitType A · 9 findings
Plain-language summary
A routine annual inspection was conducted on December 13, 2023, and found multiple health and safety issues including moldy and expired food in the kitchen, unlocked medications stored in the refrigerator and in resident rooms, cleaning chemicals stored with food, very dirty kitchen equipment and bathrooms with mold, cobwebs throughout the facility, and several medications prescribed but not on file. The facility also had incomplete staff training records, resident bed rails without required doctor's orders, and audio-recording cameras in resident rooms.
“Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health, safety and/or personal rights risks to persons in care: unlocked medications in the refrigerators; unlocked cabinet under the sink where Comet and WD-40 were kept; perineal cleanser, scissors, Calmoseptine ointment in unlocked bathroom cabinet; medications in the dining area and resident's room; hammer and Miracle gro fertilizer in the backyard POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator locked the items. In addition, administrator to in-service the staff and submit copy of training topic with attendees signatures by 12/24/25.”
“Based on observation, the licensee did not comply with the section cited above in having casseroles and cutting board stored where Comet and WD-40 are kept which poses an immediate health and/or personal rights risk to persons in care. POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator removed the casseroles and cutting board. In addition, administrator to in-service the staff and submit copy of training topic with attendees signatures by 12/24/25.”
“Based on observation, the licensee did not comply with the section cited above in the following which pose an immediate health and/or personal rights risks to persons in care: moldy grapes; expired yogurt and sour cream; rotten cabbage and eggplant; tortilla not properly stored POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator have all the items discarded. In addition, administrator to in-service the staff and submit copy of training topics with attendees signatures by 12/24/25”
“Based on observation and record review, the licensee did not comply with the section cited above in not having doctor’s order for R3's Senna medication and not having the other 4 listed on the order which pose an immediate health and/or personal rights risks to person in care. POC Due Date: 12/14/2025 Plan of Correction 1 2 3 4 Administrator stated she'll obtain doctor's order for Senna and check with the doctor and obtain discontinued order for the other 4 if no longer needed. Proof to be submitted by 12/14/25.”
“Based on observation, the licensee did not comply with the section cited above in the following which pose a potential health, safety and/or personal rights risk to persons in care: cobwebs and spiders all through out the facility; hole on the wall, dusty lights and air vents in the batrooms; moldy ceiling; broken and dirty closet door in another residents' room; overgrown weeds, rusted metal shelf, crates, piece of metal, moldy chair in the yard POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator to do the following and submit pictures by 12/27/25: 1. Have the facility cleaned inside out. 2. Have the closet door fixed and cleaned. 3. Have the wall repaired/fixed.”
“Based on oservation, the licensee did not comply with the section cited above in dirty kitchen floor and moldy shower area/floor which pose a potential health, safety and/or personal rights risks to persons in care. POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator to have the kitchen floor and bathrooms thoroughly cleaned and submit pictures by 12/27/25.”
“Based on observation, the licensee did not comply with the section cited above in the following which a potential health, safety and/or personal rights risks to persons in care: dirty and moldy dish drainer; greasy cooking range and range hood; dirty and rusty oven toaster, bread toaster and rice cooker POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator stated and will do the following. Pictures to be submitted by 12/27/25: 1. Have the cooking range and range hood cleaned. 2. Discard the dish drainer, oven toaster, bread toaster and rice cooker, and purchase new one.”
“Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in not having doctor’s orders for R2, R3 and R4’s half bed rails.which pose a potential health, safety and/or personal rights risks to persons in care. POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Administrator stated she'll obtain doctor's order. Copies to be submitted by 12/27/25.”
“Based on observation, the licensee did not comply with the section cited above in having cameras that capture/ have audio feature which pose a potential personal rights risk to persons in care. POC Due Date: 12/27/2025 Plan of Correction 1 2 3 4 Corrected. Administrator removed the cameras.”
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On this day, December 13, 2023, at 10:45 am, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA was granted Geca Bronken, staff. LPA called and spoke over the phone with 'Marla' Rocero, administrator (ADM), and informed the reason for visit. LPA also met with other staff, Rebecca Go. ADM arrived at 11:42 am with other staff, Noel Rocero.. LPA started the inspection with Rebecca Go ad Geca Bronken and continued with ADM. LPA toured the facility inside out. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested, and observed in operating condition. Hot water temperature in the common bathroom was tested, and measured at 111.7 degrees Fahrenheit. Facility conducts disaster drills quarterly, and records showed last conducted December 5, 2025. Fire extinguisher checked, and tag showed serviced December 2, 2025. LPA reviewed 4 staff and 5 residents files, and interviewed 3 residents. Medications checked and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. Facility does not handle residents' cash resources. .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA observed the following: -at 10:58 am, moldy grapes, expired yogurt and sour cream, rotten cabbage and eggplant, tortilla not properly stored (plastic package open), and unlocked medications in the refrigerator. -at 11:00 am, soiled kitchen rug and dirty kitchen floor. -at 11:07 am, unlocked cabinet under the sink where Comet and WD-40 were kept with casseroles and cutting board. -at 11:10 am, very dirty and rusty oven toaster, bread toaster and rice cooker. -at 11:11 am, dirty and moldy dish drainer, greasy cooking range and range hood. -at 11:12 am, medications in the dining area. -at 11:14 am to 11:30 am, cobwebs and spiders all through out the facility. -at 11:22 am, medication in one of the resident's rooms. -at 11:24 am, perineal cleanser, scissors, Calmoseptine ointment in unlocked bathroom cabinet -at 11:31 am, hole on the wall, dusty lights and air vents, moldy shower area/floors in 2 bathrooms, rusted shower curtain bars in the common bathrooms. -at 11:39 am, broken and dirty closet door in another residents' room. Moldy ceiling, spider and cobwebs in this residents' room and bathroom. -cameras that capture audio in all residents' rooms. -at 11:49 am, medications in the refrigerator in the backyard porch. -at 11:50 am, hammer, Miracle gro fertilizer and moldy chairs in the backyard. -at 11:51 am, overgrown weeds about 2 ft tall, rusted metal shelf, crates, piece of metal in the side yard. -at 2:15 pm, staff (S2) only completed 26 hours of the 40 hours required training. -residents' (R2, R3 and R4) half bed rails do not have doctor's orders on file. -resident (R3) has Senna medication but no doctor's order on file. Facility has prescriptions for other 4 (ointments, Glycol, patch) but facility does not have them. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Administrator to submit updated/current copies of the following documents by December 27, 2025: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate Deficiencies are cited from Title 22 California Code of Regulations and listed on 809Ds. Failure to submit proof of corrections by plan of correction due dates and any repeat violation within 12 month period may result in civil penalty. Deficiencies and plan and proof of corrections were discussed with ADM. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
2024-12-17Annual Compliance VisitNo findings
Plain-language summary
A routine annual inspection was conducted on December 17, 2024, and found the facility in compliance with all requirements: the building was clean and safe with proper temperature, lighting, and working smoke and carbon monoxide detectors; bathrooms had appropriate safety features; medications and sharp items were securely locked; and staff and resident records were complete. The facility had adequate food supplies, a first aid kit, and had conducted an emergency drill recently. No violations were found.
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On 12/17/2024 at 10:07 AM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Maria Carmela Rocero and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 111.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 12/24/2024. Emergency Disaster Plan was last posted on 11/08/2020. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 12/07/2024. At 10:45 AM, LPA reviewed 4 residents records and 3 staff records; all were complete. At 11:15 AM, LPA also reviewed residents medications. The following documents were reviewed and requested during the visit: LIC 500 Personnel Report, LIC 610E Emergency Disaster Plan, renewed Liability Insurance and Current Administrator’s Certificate. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.
2024-09-20Annual Compliance VisitType B · 1 finding
Plain-language summary
During a complaint investigation, inspectors found that a resident died on August 23, 2024, but the facility did not submit the required death report to the state. The administrator acknowledged the failure to report. The facility has been cited for this violation and must submit a correction plan to the state.
“-Based on interview, the licensee did not comply with the section above in not submitting Death Report,”
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While conducting investigation of a complaint (Control # 15-AS-20240918135606) and upon review of documents and interviews, Licensing Program Analyst (LPA) Delmundo learned that resident (R1) passed away on August 23, 2024, but the facility did not submit Death Report. Administrator (ADM) Maria Carmela 'Marla' Rocero confirmed that she has not submitted the Death Report. Deficiency is cited per Title 22 California Code of Regulations, and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with the ADM. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
2023-12-06Annual Compliance VisitType A · 5 findings
Plain-language summary
During a routine annual inspection on December 6, 2023, inspectors found several violations: rusted items and debris in the backyard, cleaning supplies and medications left in unlocked bathroom cabinets, two staff members with expired First Aid certificates and one with no certificate on file, one staff member missing required health screening and TB test documentation, and four residents using bed rails without doctor's orders on file. The facility's kitchen, bathrooms, bedrooms, safety equipment, medication storage, and disaster preparedness records were otherwise in order. The facility has been required to submit a correction plan.
“Based on observation, the licensee did not comply with the section cited above for Lysol, glade, scissor and perotoneal cleanser in unlocked bathrooms cabinets which pose an immediate health and safety risks to persons in care. POC Due Date: 12/07/2023 Plan of Correction 1 2 3 4 Administrator locked the items. In addition, administrator to in-service the staff and submit copy of training topic with attendees signatures by 12/07/23.”
“Based on observation, the licensee did not comply with the section cited above for metal rack, empty pail, dusty commode, rusted metal, styrofoam container, piece of wood in the backyard which pose potential safety and/or personal rights risks to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to have the yard cleaned and submit pictures by 12/20/23.”
“Based on records review, the l icensee did not comply with the section cited above for 3 of 3 staff not having current/active First Aid certificates which pose a potential safety risks to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to have the staff and herself complete the training, and submit copies of certificates by 12/20/23.”
“Based on record review, the licensee did not comply with the section cited above in 1 out of 3 staff (S2) not having LIC503 Health Screening and TB test result on file which pose a potential health and/or personal rights risk to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to have the staff health screened and TB tested, and submit proof by 12/20/23.”
“Based on records review, the licensee did not comply with the section cited above in 4 out of 5 residents not having doctor's order on file for half bed rails which pose a potential safety and/or personal rights risk to persons in care. POC Due Date: 12/20/2023 Plan of Correction 1 2 3 4 Administrator to obtain doctor's order and submit copies by 12/20/23.”
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At 11:55 am on this day, December 6, 2023, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA was granted entry by Noel Rocero, staff. LPA met with Maria Carmela 'Marla' Rocero, administrator, and informed the reason for visit. LPA also met with other staff, Rebecca Go. Administrator submitted the facility's updated Infection Control Plan which LPA received on August 27, 2023. LPA toured the facility inside out with the administrator. LPA inspected the kitchen, dining area, living room, bedrooms, bathrooms, side yard and backyard. Food supplies were observed good for 2 days of perishables and 7 days of non-perishables. Central storage for medications was observed locked. Facility has smoke and carbon monoxide detectors that were tested, and observed functional. Hot water temperature in one of the bathrooms was tested, and measured at 105 degrees Fahrenheit . Facility conducts disaster drills quarterly, and records showed last conducted December 2, 2023. Fire extinguisher checked, and tag showed serviced December 5, 2023. LPA reviewed 3 staff and 5 residents files, and interviewed 2 staff and 2 residents. Medications checked, and compared with records and doctor's orders. Facility does not handle residents' cash resources. .....continued on 809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPA received the following updated/current documents: 1. LIC308 Designation of Facility Responsibility 2. LIC500 Personnel Report 3. LIC610E Emergency Disaster Plan (9 pages) 4. $3M Liability Insurance certificate The following deficiencies were observed and cited from Title 22 California Code of Regulations, and listed on 809Ds. Failure to submit proof of corrections by plan of correction due dates, and any repeat violation within 12 month period may result in civil penalties. -at 12:17 pm, rusted metal rack, empty pail, dusty commode, rusted metal, styrofoam container, piece of wood in the backyard. -at 12:30 pm, Glade spray, perotoneal cleanser and scissor i n unlocked bathroom cabinet. -at 12:34 pm, Lysol cleaning agent in unlocked ensuite residents' bathroom. -at 2:15 pm, 2 staff First Aid certificates expired and 1 staff no First Aid certificate on file. -at 2:20 pm, S2 has no LIC503 Health Screening and TB test result on file. -at 3:40 pm. R1, R2, R3, and R5's beds have half bed rails but no doctor's order on file. Deficiencies and plan and proof of corrections were discussed with the administrator. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.
1 older inspection from 2021 are not shown above.
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