New Rivershore Care Home.
New Rivershore Care Home is Ranked in the top 46% of California memory care with 8 CDSS citations on record; last inspected May 2025.
A small home, reviewed on public record.
Compared to 22 California facilities with a similar number of beds.
RCFE · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.
among peers to rank.
Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.
FACILITY WATCH · BETA
New Rivershore Care Home has 8 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
8 deficiencies on record. Each bar is a month with a citation.
Finding distribution
8 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility.
State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.
Plain language
Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour
“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”
Questions to ask before you visit.
A short pre-tour checklist tailored to New Rivershore Care Home's record and state requirements.
The facility has 7 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility has 4 citations related to California Title 22 §87705 or §87706 dementia-care requirements on file — can you provide the written dementia-care program required by §87705 and explain what specific regulatory gaps those citations addressed?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
One complaint is on file with CDSS — was it substantiated, and what remediation did the facility take in response to any substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every inspection visit, verbatim.
2 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-05-27Annual Compliance VisitType A · 7 findings
Plain-language summary
On May 27, 2025, inspectors conducted a routine annual inspection and found multiple deficiencies: three of four resident files were incomplete with missing hospice care plans, two of three staff files lacked required training records, the refrigerator and food storage areas were unsanitary, cleaning chemicals were stored in an unlocked bathroom cabinet, and the master bedroom was missing window and door screens. The facility was also cited for equipment and items stored in the backyard that created safety hazards.
“Based on observation, the licensee did not comply with the section cited above in that disinfectants and cleaners were in unlocked bathroom cabinet which poses an immediate safety risk to persons in care. POC Due Date: 05/28/2025 Plan of Correction 1 2 3 4 The Administrator agrees to make disinfectants and cleaners inaccessible to residents and submit photo to CCLD by POC date. Administrator locked cabinet containing disinfectants and cleaners. Deficinecy cleared during visit.”
“Based on record review, the licensee did not comply with the section cited above in which the required 20 hours of annual training was missing from 2 (two) staff files which poses a potential safety risk to persons in care. POC Due Date: 06/03/2025 Plan of Correction 1 2 3 4 The Administrator agreed to obtain and complete training for S2 and S3, and submit certificates to CCLD by POC date.”
“Based on observation, interview, and record review, the licensee did not comply with the section cited above in having hospice are plans for R2 and R3 which poses a potential health and safety risk to persons in care. POC Due Date: 06/03/2025 Plan of Correction 1 2 3 4 Administrator agreed to obtain a hospice care plan for R2, R3, and submit a copy to CCLD by POC date.”
“Based on observation and record review, the licensee did not comply with the section cited above in having complete and current records for R1, R2, and R3 which poses a potential health and safety risk to persons in care. POC Due Date: 06/03/2025 Plan of Correction 1 2 3 4 Administrator agreed to complete records and submit self-certification to CCLD by POC date that the records have been completed.”
“Based on observation, the licensee did not comply with the section cited above in having the refrigerator and freezer sanitary which poses a potential health risk to persons in care. POC Due Date: 06/03/2025 Plan of Correction 1 2 3 4 Administrator agreed to clean out freezer and refrigerator and submit photos to CCLD by POC date.”
“Based on observation, the licensee did not comply with the section cited above in having outdoor passageways free of obstruction which poses a potential health and safety risk to persons in care. POC Due Date: 06/03/2025 Plan of Correction 1 2 3 4 Administrator agreed to remove all items in passageways and submit photos to CCLD by POC date.”
“Based on observation, the licensee did not comply with the section cited above in having window screens in repair on patio and bathroom in master's bedroom which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/03/2025 Plan of Correction 1 2 3 4 Administrator agreed to have patio and bathroom screen in master's bedroom repaired and submit photos to CCLD by POC date.”
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On 05/27/2025 at 3:25 PM, Licensing Program Analysts (LPAs) Y. Brown and L. Hall conducted an unannounced 1-Year Required inspection. LPAs met with Administrator, Aurora Balancio and explained the purpose of the visit. The Administrator certificate #7000305740 and expires on 03/26/2027. The facility’s fire clearance was approved for six (6) non-ambulatory residents. LPAs toured the facility with Administrator including but not limited to bedrooms, bathrooms, kitchen, common area, garage and backyard. The facility consists of three (3) bedrooms and one and one-half (1-1/2) bathrooms. No bodies of water was observed. A comfortable temperature is maintained at 81 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 121.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non skid mats. There is a minimum of 7-day supply of non-perishable and 2-day of perishable foods. Smoke detectors and carbon monoxide were in operating condition during visit. Fire extinguisher was last serviced on 05/19/2025. Emergency Disaster Plan was last posted on 05/01/2025. First aid kit was observed to be complete. Fire drill was last conducted on 03/4/2024. Continued on LIC809. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809. LPAs reviewed four (4) resident files and 3 out of 4 resident files were incomplete. LPAs reviewed (3) staff files and 2 out of 3 staff did not have any training records. LPA observed the following deficiencies: At 3:42 PM, LPAs observed during record review that R1, R2, and R3 files were incomplete. At 3:47 PM, LPAs observed during record review that R1 and R2 had missing Hospice care plans. At 4:06 PM, LPAs observed during record review that S1, S2, and S3 had missing required training. At 4:21 PM, LPAs observed refrigerator, freezer, and cabinet that contained can and dry goods was unsanitary. At 4:26PM, LPAs observed four (4) trimmers, a bicycle, a treadmill, a shovel, a stationary bicycle, a weight bench, wire plant trellis', and motor scooter in back yard. At 4:27 PM, LPAs observed the master bedroom was missing screens on the patio door and bathroom window. At 4:33 PM, LPAs observed 2 (two) bottles of 409 Multi-surface disinfectant cleaner, 1 (one) Pine cleaner, 2 (two) bottles of bleach Clorox disinfectant, 1 (one) Lysol disinfectant and air freshener in the unlocked bathroom cabinet. LPA requested the following documents to be submitted to CCLD by 06/03/2025. LIC 308 Designation of Administrative Responsibility LIC 500 Personnel Report LIC 610E Emergency Disaster Plan (Last page) Liability Insurance Continue to LIC809C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC 809C Deficiencies are cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of corrections by plan of correction due date, and any repeat violations within 12-month period may result in civil penalties. Exit interview conducted. A copy of appeal rights and this report provided.
2024-06-15Annual Compliance VisitType B · 1 finding
Plain-language summary
During a routine one-year inspection on June 15, 2024, the facility was found to have adequate heating, lighting, bathrooms with safety features, and working smoke and carbon monoxide detectors. The inspector identified that two of three caregivers did not have first aid or CPR certification, which is required by state regulations. The facility was asked to submit documentation of corrections and proof that staff obtained the required certifications by May 24, 2024.
“Based on observation and record review, the licensee did not comply with the section cited above in having all staff with first aid certification which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 06/27/2024 Plan of Correction 1 2 3 4 Administrator agreed to have all staff first aid certified and at least one (1) staff per shift CPR certified. Administrator will submit a copy of the certification to CCLD by POC date.”
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On 6/15/2024 at 11:25am, Licensing Program Analyst (LPA) L. Hall conducted an unannounced 1-Year Required inspection. LPA met with Rochelle Balancio, Caregiver, and explained the purpose of the visit. Administrator, Aurora Balancio, arrived at 11:55am. The Administrator certificate #7000305740 3/26/2025. The facility’s fire clearance was approved for six (6) non-ambulatory residents. LPA toured the facility with Administrator including but not limited to bedrooms, bathrooms, kitchen, common area, garage and backyard. The facility consists of three (3) bedrooms and one and one-half (1-1/2) bathrooms. No bodies of water was observed. A comfortable temperature is maintained at 76 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 114.6 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non skid mats. There is a minimum of 7-day supply of non-perishable and 2-day of perishable foods. Smoke detectors and carbon monoxide were in operating condition during visit. Fire extinguisher was last serviced on 10/23/2023. Emergency Disaster Plan was last posted on 06/22/2022. First aid kit was observed to be complete. Fire drill was last conducted on 03/4/2024. Continued on LIC809. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC809. LPA reviewed three (3) staff files. Two (2) of three (3) staff did not have first aid or CPR. All five (5) residents' file were reviewed, current, and complete. LPA observed the following deficiencies: At 12:00pm, LPA observed during record review S1 and S3 did not have first aid or CPR certification. LPA requested the following documents to be submitted to CCLD by 5/24/2024. LIC 308 Designation of Administrative Responsibility LIC 309 Administrative Organization LIC 500 Personnel Report LIC 610E Emergency Disaster Plan (Last page) Liability Insurance Deficiency is cited from Title 22 California Code of Regulations (see 809D). Failure to submit proof of corrections by plan of correction due date, and any repeat violations within 12-month period may result in civil penalties. Exit interview conducted. A copy of appeal rights and this report provided.
5 older inspections from 2021 are not shown in the free view.
5 older inspections from 2021 are not shown in the free view.
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