Hemsley House Personal & Memory Care of Upper St. Clair.

“A violation of resident rights (disrespectful and undignified staff conduct toward a resident) was not reported to the Department within the required 24 hours.”

“Direct care staff person C spoke to a resident in a disrespectful and undignified manner while administering morning medications, failing to treat the resident with dignity and respect. This was a repeat violation.”

“Direct care staff person B used a personal cellular telephone to record audio of an altercation between staff and a resident without authorization, violating the resident's right to privacy and the facility's Communication and Electronic Devices policy.”

“Multiple hazards found in stairwells and hallways: debris (plaster chunks, leaves, paper, string) on 1st floor carpet; sharp, jagged weather stripping pulled away from emergency exit door due to rust and corrosion; 8-inch hole in drywall from door handle impact in stairwell C; bed rail supports and poles leaning against walls in stairwell C hallway; exit door in smoking room unable to close/latch securely; emergency exit push bar on 2nd floor unable to close/latch securely.”

“Exterior hazards found: large black rubber hose (approximately 50 feet) coiled on front porch concrete deck in 2x4 foot area blocking resident walking path; second smaller black hose lying on same concrete deck below hose bib in direct walking path, creating tripping hazards.”

“Two feral cats were being fed with wet and dry cat food and water bowls placed on curb adjacent to maintenance shed in rear parking lot. Staff members were feeding the feral cats without authorization. Facility does not have current rabies vaccination certificates for the feral cats frequenting the premises.”

“Staff members were observed screaming, yelling obscenities, and threatening each other in the lobby of the home in the presence of numerous residents and staff. Police were contacted and dispatched to the facility.”

“Multiple residents assigned to staff person A did not receive assistance with activities of daily living as indicated in their assessment and support plans. Resident #1, who requires assistance with bowel and bladder incontinence management due to limited physical mobility, remained soiled for multiple hours during an evening shift without receiving incontinence care or checks from staff person A.”

“Direct care staff person A, hired on an unspecified date, did not receive required annual training on the Older Adult Protective Services Act during the 2023 training year.”

“The facility conducted the last 3 consecutive sleeping hour fire drills during the 3:00am hour (6/4/23 at 3:05am, 10/18/23 at 3:15am, and 2/12/24 at 3:45am), establishing a routine pattern that violates requirements for drills at different times.”

“Resident #2 in the secured dementia care unit had a medical evaluation that did not include documentation of special health/dietary needs or the continued need for SDCU placement, as these sections were left blank.”

“On multiple dates in March 2024, the facility had insufficient staff trained in first aid and CPR. On several dates only 1 staff person was present despite serving approximately 68 residents (requiring at least 2 certified staff), and on 3/31/24 from 7:00am-3:00pm, no certified staff were present.”

“Resident requiring 2-person assist with Hoyer lift for ADL transfers experienced lengthy call bell response times, with documented wait times ranging from 26 to 45 minutes on multiple dates.”

“Staff person A told a wheelchair-dependent resident that she was "spoiled and rude" when the resident requested assistance to bed, speaking in a raised voice and walking away without assisting the resident, violating the resident's right to be treated with dignity and respect.”

“Multiple poisonous materials (Crew Restroom & Floor & Surface cleaner, Virex One-Step disinfectant cleaner, Champ detergent, and Finish Jet Dry) were unlocked, unattended, and accessible in a lower right-side kitchen cabinet in the secured dementia care unit where not all residents have been assessed as capable of safely using or avoiding poisons.”

“Multiple unsealed food items were stored in the SDCU refrigerator, including white bread, bagel, butter, cat food in plastic bags, and frozen items without proper sealed containers or labeling.”

“Three 19-ounce cans of Lysol disinfectant spray were unlocked, unattended, and accessible to residents in the SDCU kitchen cabinet underneath the handwashing sink.”

“A resident in the Secured Dementia Care Unit with a history of physically aggressive behavior was inadequately supervised, resulting in an incident where the resident bit another resident's hand, causing injury requiring 3 sutures, scratches, and medical treatment including antibiotics.”

“A resident's assessment did not accurately reflect supervision needs based on significant changes in condition. The resident had documented incidents of throwing a shoe, hitting another resident, and biting a resident's hand causing injury, but the assessment indicated only moderate supervision needs rather than the extensive supervision required.”