Hawthorne House of Salem.
Hawthorne House of Salem is Grade D, ranked in the bottom 35% of Oregon memory care with 49 OR DHS citations on record; last inspected Sep 2025.
A medium home, reviewed on public record.
Ranked against 81 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
Hawthorne House of Salem has 49 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
49 deficiencies on record. Each bar is a month with a citation.
Finding distribution
117 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to Hawthorne House of Salem's record and state requirements.
Oregon DHS records show 218 complaints filed against this facility across 227 inspection reports — were any of those complaints substantiated, and can you provide written documentation of the corrective actions taken in response to substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The facility holds an Oregon DHS Memory Care Endorsement and has 15 licensed beds — can you walk us through the specific dementia care program and training protocols that qualified this community for the endorsement, and provide written copies of those protocols?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
With 218 deficiencies cited across the inspection history on file, what systems are now in place to ensure regulatory compliance, and can you share the most recent corrective action plans submitted to Oregon DHS?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
50 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2026-02-18Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding falsified records at the facility. The investigation outcome was not substantiated, meaning no violation was found based on the available evidence.
“Falsified records”
Full inspector notes
—: Falsified records
2026-02-13Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation was conducted regarding failure to provide service. The outcome of this complaint has not yet been determined or documented in the available records.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2026-02-02Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a required service to a resident. The specific service and circumstances were not detailed in the available information. No further outcome determination was documented.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-12-20Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide oversight and monitoring of a change in a resident's condition. No further details about the specific outcome or resolution are available in this record.
“Failed to provide oversight and monitoring of change of condition”
Full inspector notes
—: Failed to provide oversight and monitoring of change of condition
2025-11-27Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The investigation outcome was not yet finalized or determined at the time of this report. Families should contact the facility or Oregon DHS for the final results of this complaint review.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-11-05Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to provide a safe environment. The investigation outcome was not specified in the available documentation. Families should contact Oregon DHS Long-Term Care Licensing directly for the final determination and any corrective actions required.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-11-04Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a required service to a resident. No further details about the specific service or outcome of the investigation are provided in this record.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-09-17Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. The specific deficiencies in medication management procedures constituted a licensing violation under Oregon residential care regulations.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-09-16Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was filed alleging that the facility failed to provide a service. The investigation did not substantiate the complaint, and no violation was found.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-09-14Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-09-09Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not result in a substantiated violation. No details of specific unsafe conditions or findings were documented in this summary.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-09-05Annual Compliance VisitNo findings
2025-09-03Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to provide a safe environment. The specific details of the safety violation were not detailed in the available information provided. Families should contact Oregon DHS Long-Term Care Licensing directly for complete findings from this complaint investigation.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-09-02Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No licensing violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-08-31Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide service. The investigation did not result in a substantiated violation. No further details are available in the inspection record.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-08-25Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was received regarding failure to properly plan care. The investigation did not substantiate the complaint, and no licensing violation was found.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-08-23Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging failure to provide service. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-08-19Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-08-14Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No violations were identified.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-08-10Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe medication administration system. The specific details of what unsafe practices occurred are not included in the available information.
“Failed to provide a safe medication administration system”
Full inspector notes
—: Failed to provide a safe medication administration system
2025-08-08Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that medication was not administered as ordered. The investigation found a licensing violation in this area. The facility was required to take corrective action.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-08-07Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to investigate an injury of unknown origin to rule out abuse. The facility did not comply with requirements to properly investigate the injury's cause and document whether abuse could be excluded. This is a licensing violation.
“Failed to investigate injury of unknown origin to rule out abuse”
Full inspector notes
—: Failed to investigate injury of unknown origin to rule out abuse
2025-08-03Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The investigation outcome has not yet been finalized or is not available in this report. Families should contact Oregon DHS Long-Term Care Licensing for updated findings once the investigation is complete.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-07-31Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome was not substantiated, meaning no violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-07-30Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that medication was not administered as ordered. The outcome of that investigation was not documented in the available records. Families should contact the facility directly or request the full inspection report from Oregon DHS to learn whether the complaint was substantiated and what corrective actions, if any, were taken.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-07-28Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a service. The investigation did not substantiate the complaint, and no violation was found.
“Failed to provide service”
Full inspector notes
—: Failed to provide service
2025-07-24Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome was not substantiated, meaning no violation was found. No further details about the specific allegation were provided in the complaint findings.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-07-23Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging that the facility failed to properly plan care for a resident. The investigation found a licensing violation related to care planning. The facility was required to correct this deficiency.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-07-22Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The investigation outcome has not yet been finalized or documented in available records. Families should contact Oregon DHS Long-Term Care Licensing directly for the current status of this complaint.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-07-16Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that the facility failed to follow a resident's care plan. The investigation found a licensing violation related to failure to implement the care plan as written. The facility was required to correct this violation.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2025-07-13Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The investigation outcome was not available in the records provided. Without the substantiation determination or details of the specific care planning deficiency, a full summary cannot be completed.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-07-10Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to provide a safe environment. The inspection narrative does not specify what unsafe conditions were found or whether the complaint was substantiated. Without additional details from the inspection report, it is not possible to summarize what specific safety violations, if any, were identified.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-07-09Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to use an Abuse/Neglect Behavioral Screening Tool (ABST) as required by licensing rules. This tool is used to help identify and document potential abuse or neglect concerns. The complaint was substantiated as a licensing violation.
“Failed to use an ABST”
Full inspector notes
—: Failed to use an ABST
2025-07-07Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to properly plan care for a resident. No further details about the specific deficiency or corrective actions are provided in the available information.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-06-24Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was received alleging the facility failed to provide appropriate staffing. The investigation found a licensing violation related to staffing levels. The facility was required to correct this deficiency.
“Failed to provide appropriate staffing”
Full inspector notes
—: Failed to provide appropriate staffing
2025-06-23Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated regarding failure to administer medication as ordered. The outcome of that investigation is not yet available in this record.
“Failed to administer medication as ordered”
Full inspector notes
—: Failed to administer medication as ordered
2025-06-20Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation found a licensing violation related to this allegation. The facility was required to correct the violation.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-06-15Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that the facility failed to provide a safe environment. The outcome of that investigation has not yet been determined or is pending.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-06-10Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation outcome has not yet been determined or finalized as of the available records.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-06-03Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated that staff failed to follow a resident's care plan. The inspection outcome has not yet been determined or finalized.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2025-06-02Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation findings have not been disclosed in the available documentation. No determination of substantiation or violation status is indicated in this record.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-05-31Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No licensing violations were identified.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-05-30Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation was conducted regarding failure to provide a safe environment. The narrative does not specify what unsafe conditions were identified or what the outcome of the investigation was. Without details from the inspection findings, no conclusion about substantiation or violation status can be stated.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-05-21Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint. No licensing violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-05-17Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation found a licensing violation related to safety standards. Families can request the full inspection report from Oregon DHS to review the specific safety deficiency and any corrective actions required.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-05-07Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated regarding failure to properly plan care. The outcome of that investigation was not determined or is not available in this document.
“Failed to properly plan care”
Full inspector notes
—: Failed to properly plan care
2025-05-06Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The outcome of the investigation has not been documented in the available inspection record. Families should contact Oregon DHS Long-Term Care Licensing directly for the final determination on this complaint.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2025-05-05Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to follow the resident's care plan. No further details about the specific care plan requirements or how they were not met are provided in the inspection record.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2025-05-03Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint investigation found that the facility failed to follow the resident's care plan. No further details about the specific care plan violations or outcomes are provided in the available information.
“Failed to follow care plan”
Full inspector notes
—: Failed to follow care plan
2025-05-02Complaint Investigation1 · Abuse: Neglect
Plain-language summary
A complaint was investigated alleging the facility failed to provide a safe environment. The investigation did not substantiate the complaint, and no violation was found.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
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