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StarlynnCare
Minnesota · Plymouth

Broadwell Plymouth Senior Livi.

Broadwell Plymouth Senior Livi is Grade D, ranked in the bottom 34% of Minnesota memory care with 3 MDH citations on record; last inspected May 2025.

ALF · Memory Care130 licensed beds · largeDementia-trained staff
3025 North Harbor Lane · Plymouth, MN 55447LIC# ALRC:1838
Facility · Plymouth
A 130-bed ALF · Memory Care with 3 citations on file — most recent Jul 2025.
Last inspection · May 2025 · citedSource · MDH
Licensed beds
130
Memory care
✓ Yes
Last inspection
May 2025
Last citation
Jul 2025
Operated by
Phone
§ 01 · Snapshot

A large home, reviewed on public record.

§ 02 · Peer Comparison

Ranked against 138 Minnesota facilities.

ALF memory care · 36-month window. Higher percentile = better. Source: Minnesota Dept. of Health · Health Regulation Division.

Severity rank
0th
Weighted citations per bed.
peer median
0
100
Repeat rank
100th
Repeat deficiencies as share of total.
peer median
0
100
Frequency rank
1th
Deficiencies per inspection.
peer median
0
100

FACILITY WATCH · BETA

Broadwell Plymouth Senior Livi has 3 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

§ 03 · The Record

Citation history, plotted month by month.

3 deficiencies on record. Each bar is a month with a citation.

30weighted score · 24 mo
Last citation: JUL 2025. Compared against peer median (dashed).
peer median
JUL 2025
Jun 2024May 2026

Finding distribution

3 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G3
H
I
Sev 2
D
E
F
Sev 1
A
B
C
§ 06 · Full Inspection Record

Every MDH visit, verbatim.

8 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

8
reports on file
3
total deficiencies
2025-07-29
Complaint Investigation
1 · Substantiated Finding

Plain-language summary

A complaint investigation found that staff neglected a resident by failing to properly assess and report foot wounds after her admission. A nurse did not perform a complete head-to-toe assessment and unlicensed staff did not notify the nurse about visible scabs on the resident's toes, which delayed treatment of a serious infection; the resident later required amputation of her lower left leg. The facility was found in noncompliance, and the responsible party has the right to appeal this maltreatment finding.

Substantiated FindingMinn. Stat. §MN-SUBST
Verbatim citation text · Minn. Stat. §MN-SUBST

MDH substantiated maltreatment or licensing violation finding

Full inspector notes

Finding: Substantiated, facility responsibility Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The facility neglected the resident when the nurse failed to perform a full head-to-toe assessment, and the unlicensed personnel (ULP) failed to notify the nurse about the scab on the resident’s toes. Investigative Findings and Conclusion: The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for maltreatment. The facility failed to ensure proper care and communication among staff. The nurse did not perform a full head-to-toe assessment, which is essential for identifying potential health issues early. Additionally, the ULP failed to report a visible scab on the resident’s toes, preventing timely medical attention. The investigator conducted interviews with facility staff members, including nursing staff, and unlicensed staff. The investigation included review of the resident’s records, transitional care record, hospital record and facility policy and procedures. The resident lived in an assisted living facility and was diagnosed with Raynaud’s syndrome (a condition where the hands and feet blood vessels narrow in response to cold or stress). Her service plan included assistance with all activities of daily living, including weekly showers. Progress notes indicated the resident previously lived independently but experienced a fall, resulting in hospitalization and a subsequent discharge to a transitional care unit (TCU). A registered nurse (RN) conducted a pre-assessment visit at the TCU four days prior to readmission. The medical record from the TCU indicated the resident had scabs from the fall prior to her admission on the left 2nd, 3rd, and 4th toes, as well as on the right big toe, 2nd, and 3rd toes. The resident readmitted to the assisted living facility on the 24th day of the month. The resident’s initial assessment was completed on the day of admission (the 24th), and the 14-day follow-up assessment was conducted on the 31st. All assessments, including the pre-assessment conducted on the 20th, noted small healing scabs on the resident’s right and left knees only, which were open to air and healing. Nothing was mentioned about the scabs on her feet. According to service records, the resident received weekly showers between the 25th of the month and the 8th of the following month. All were provided by the same ULP. On the 15th of the following month, progress notes indicated the resident complained of foot pain. Upon assessment, the RN observed the second toe on the resident’s left foot was necrotic, swollen, and severely ulcerated. The toe appeared hard and white. Additional ulcers were noted on the third toe, and small scabs were found throughout both feet. The right foot had various scabs on the toes, and the left foot was pink and swollen. Hospital records indicated the resident admitted later that same day (the 15th) with a diagnosis of gangrene in the second toe of her left foot. She underwent a below-the-knee amputation the next day. During an interview, the ULP stated she noticed scabs on the resident’s second and third toes on both feet while assisting with a shower, just one day after the resident admitted to the facility. She said she asked the resident about the scabs, and the resident replied they were from a fall and were healing, stating there was no need to notify the nurse. The ULP said that was why she chose not to report the condition. During an interview, the RN confirmed she conducted the pre-assessment at the TCU and recalled checking the resident’s skin but could not remember if she removed the resident’s socks at the time. She stated during the 14-day assessment, the resident had not reported any pain, and she did not notice anything unusual about the feet. The RN only discovered the wound when the resident later complained of foot pain. At that point, she removed the socks and observed the severe wound. In conclusion, the Minnesota Department of Health determined neglect was substantiated. Substantiated: Minnesota Statutes, section 626.5572, Subdivision 19. “Substantiated” means a preponderance of evidence shows that an act that meets the definition of maltreatment occurred. Neglect: Minnesota Statutes, section 626.5572, subdivision 17 “Neglect” means neglect by a caregiver or self-neglect. (a) "Caregiver neglect" means the failure or omission by a caregiver to supply a vulnerable adult with care or services, including but not limited to, food, clothing, shelter, health care, or supervision which is: (1) reasonable and necessary to obtain or maintain the vulnerable adult's physical or mental health or safety, considering the physical and mental capacity or dysfunction of the vulnerable adult; and (2) which is not the result of an accident or therapeutic conduct. Vulnerable Adult interviewed: no, unable to reach. Family/Responsible Party interviewed: Yes. Alleged Perpetrator interviewed: Not Applicable. Action taken by facility: After the resident reported pain, the nurse assessed the wound and implemented appropriate interventions. Action taken by the Minnesota Department of Health: The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance. To view a copy of the Statement of Deficiencies and/or correction orders, please visit: https://www.health.state.mn.us/facilities/regulation/directory/provcompselect.html If you are viewing this report on the MDH website, please see the attached Statement of Deficiencies. You may also call 651-201-4200 to receive a copy via mail or email cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities Hennepin County Attorney Plymouth City Attorney Plymouth Police Department Minnesota Board of Nursing PRINTED: 08/04/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 37869 06/02/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 3025 NORTH HARBOR LANE BROADWELL PLYMOUTH SENIOR LIVING PLYMOUTH, MN 55447 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 ******ATTENTION****** Minnesota Department of Health is documenting the State Correction Orders ASSISTED LIVING PROVIDER CORRECTION using federal software. Tag numbers have ORDER been assigned to Minnesota State Statutes for Assisted Living Facilities. The In accordance with Minnesota Statutes, section assigned tag number appears in the 144G.08 to 144G.95, these correction orders are far-left column entitled "ID Prefix Tag." The issued pursuant to a complaint investigation. state Statute number and the corresponding text of the state Statute out Determination of whether a violation is corrected of compliance is listed in the "Summary requires compliance with all requirements Statement of Deficiencies" column. This provided at the statute number indicated below. column also includes the findings which When a Minnesota Statute contains several are in violation of the state requirement items, failure to comply with any of the items will after the statement, "This Minnesota be considered lack of compliance. requirement is not met as evidenced by." Following the evaluators ' findings is the INITIAL COMMENTS: Time Period for Correction. HL378692042M/HL378693448C PLEASE DISREGARD THE HEADING OF THE FOURTH COLUMN WHICH On June 2, 2025, the Minnesota Department of STATES,"PROVIDER'S PLAN OF Health conducted a complaint investigation at the CORRECTION." THIS APPLIES TO above provider, and the following correction FEDERAL DEFICIENCIES ONLY. THIS orders are issued. At the time of the complaint WILL APPEAR ON EACH PAGE. investigation, there were 97 residents receiving services under the provider's Assisted Living with THERE IS NO REQUIREMENT TO Dementia Care license. SUBMIT A PLAN OF CORRECTION FOR VIOLATIONS OF MINNESOTA STATE The following correction orders are issued for STATUTES. HL378692042M/HL378693448C, tag identification 1620, 2360. THE LETTER IN THE LEFT COLUMN IS USED FOR TRACKING PURPOSES AND REFLECTS THE SCOPE AND LEVEL ISSUED PURSUANT TO 144G.31 SUBDIVISION 1-3. 01620 144G.70 Subd. 2 (c-e) Initial reviews, 01620 SS=G assessments, and monitoring LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 DC1J11 If continuation sheet 1 of 6 PRINTED: 08/04/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B.

2025-05-21
Annual Compliance Visit
No findings

Plain-language summary

A routine inspection of Broadwell Plymouth Senior Living was completed on May 21, 2025, and the facility was found to have violations in infection control practices and fire protection and physical environment standards. The Minnesota Department of Health issued correction orders requiring the facility to document how it will correct these areas and assessed a total fine of $1,000.00 ($500 per violation). The facility must submit documentation of corrective actions within the timeframe specified on the state form and has the right to request reconsideration or a hearing within 15 business days of receiving the correction orders.

Full inspector notes

correction orders and document the actions taken to comply in the facility's records. The Department reserves the right to return to the facility at any time should the Department receive a complaint or deem it necessary to ensure the health, safety, and welfare of residents in your care. STATE CORRECTION ORDERS The enclosed State Form documents the state correction orders. MDH documents state licensing correction orders using federal software. Tag numbers are assigned to Minnesota state statutes for Assisted Living Facilities. The assigned tag number appears in the far left column entitled "ID Prefix Tag." The state statute number and the corresponding text of the state statute out of compliance are listed in the "Summary Statement of Deficiencies" column. This column also includes the findings that are in violation of the state statute after the statement, "This MN Requirement is not met as evidenced by . . ." IMPOSITION OF FINES In accordance with Minn. Stat. § 144G.31, Subd. 4, fines and enforcement actions may be imposed based on the level and scope of the violations and may be imposed immediately with no opportunity to correct the violation first as follows: Level 1: no fines or enforcement. Level 2: a fine of $500 per violation, in addition to any enforcement mechanism authorized in § 144G.20 for widespread violations; Level 3: a fine of $3,000 per violation per incident, in addition to any enforcement mechanism authorized in § 144G.20. Level 4: a fine of $5,000 per incident, in addition to any enforcement mechanism authorized in An equal opportunity employer. Letter ID: IS7N REVISED 09/13/2021 Broadwell Plymouth Senior Living July 23, 2025 Pa ge 2 § 144G.20. Therefore, in accordance with Minn. Stat. §§ 144G.01 to 144G.9999, the following fines are assessed pursuant to this survey: St - 0 - 0510 - 144g.41 Subd. 3 - Infection Control Program - $500.00 St - 0 - 0775 - 144g.45 Subd. 2. (a) - Fire Protection And Physical Environment - $500.00 Therefore, in accordance with Minn. Stat. §§ 144G.01 to 144G.9999, the total amount you are assessed is $1,000.00. You will be invoiced approximately 30 days after receipt of this notice, subject to appeal. DOCUMENTATION OF ACTION TO COMPLY In accordance with Minn. Stat. § 144G.30, Subd. 5( c), the licensee must document actions taken to comply with the correction orders within the time period outlined on the state form; however, plans of correction are not required to be submitted for approval. The correction order documentation should include the following: Identify how the area(s) of noncompliance was corrected related to the • resident(s)/employee(s) identified in the correction order. Identify how the area(s) of noncompliance was corrected for all of the provider’s • resident(s)/employees that may be affected by the noncompliance. Identify what changes to your systems and practices were made to ensure compliance with • the specific statute(s). CORRECTION ORDER RECONSIDERATION PROCESS In accordance with Minn. Stat. § 144G.32, Subd. 2, you may challenge the correction order(s) issued, including the level and scope, and any fine assessed through the correction order reconsideration process. The request for reconsideration must be in writing and received by MDH within 15 calendar days of the correction order receipt date. To submit a reconsideration request, please visit: https://forms.web.health.state.mn.us/form/HRDAppealsForm REQUESTING A HEARING Alternatively, in accordance with Minn. Stat. § 144G.31, Subd. 5(d), an assisted living provider that has been assessed a fine under this subdivision has a right to a reconsideration or a hearing under this section and chapter 14. Pursuant to Minn. Stat. § 144G.20, Subd. 14 and Subd. 18, a request for a hearing must be in writing and received by the Department of Health within 15 business days of the correction order receipt date. The request must contain a brief and plain statement describing each matter or issue contested and any new information you believe constitutes a defense or mitigating factor. Broadwell Plymouth Senior Living July 23, 2025 Pa ge 3 To submit a hearing request, please visit: https://forms.web.health. state.mn.us/form/ HRDAppealsForm To appeal fines via reconsideration, please follow the procedure outlined above. Please note that you may request a reconsideration or a hearing, but not both . If you wish to contest tags without fines in a reconsideration and tags with the fines at a hearing, please submit two separate appeals forms at the website listed above. The MDH Health Regulation Division (HRD) values your feedback about your experience during the survey and/or investigation process. Please fill out this anonymous provider feedback questionnaire at your convenience at this link: https://forms.office.com/g/Bm5uQEpHVa . Your input is important to us and will enable MDH to improve its processes and communication with providers. If you have any questions regarding the questionnaire, please contact Susan Winkelmann at susan.winkelmann@state.mn.us or call 651-201-5952. You are encouraged to retain this document for your records. It is your responsibility to share the information contained in the letter and state form with your organization’s Governing Body. If you have any questions, please contact me. Sincerely, Casey DeVries, Supervisor State Evaluation Team Email: Casey.DeVries@state.mn.us Telephone: 651-201-5917 Fax: 1-800-337-9238 HHH PRINTED: 07/23/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B. WING _____________________________ 37869 05/21/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 3025 NORTH HARBOR LANE BROADWELL PLYMOUTH SENIOR LIVING PLYMOUTH, MN 55447 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 ***ATTENTION*** Minnesota Department of Health is documenting the State Correction Orders ASSISTED LIVING PROVIDER LICENSING using federal software. Tag numbers have CORRECTION ORDER(S) been assigned to Minnesota State Statutes for Assisted Living License In accordance with Minnesota Statutes, section Providers. The assigned tag number 144G.08 to 144G.95, these correction orders are appears in the far left column entitled "ID issued pursuant to a survey. Prefix Tag." The state Statute number and the corresponding text of the state Statute Determination of whether violations are corrected out of compliance is listed in the requires compliance with all requirements "Summary Statement of Deficiencies" provided at the Statute number indicated below. column. This column also includes the When Minnesota Statute contains several items, findings which are in violation of the state failure to comply with any of the items will be requirement after the statement, "This considered lack of compliance. Minnesota requirement is not met as evidenced by." Following the surveyors' INITIAL COMMENTS: findings is the Time Period for Correction. SL37869016-0 PLEASE DISREGARD THE HEADING OF THE FOURTH COLUMN WHICH On May 19, 2025, through May 21, 2025, the STATES,"PROVIDER'S PLAN OF survey at the above provider and the following FEDERAL DEFICIENCIES ONLY. THIS correction orders are issued. At the time of the WILL APPEAR ON EACH PAGE. survey, there were 100 residents; 48 receiving services under the Assisted Living Facility with THERE IS NO REQUIREMENT TO Dementia Care license. SUBMIT A PLAN OF CORRECTION FOR VIOLATIONS OF MINNESOTA STATE STATUTES. The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3. 0 430 144G.40 Subd. 2 Uniform checklist disclosure of 0 430 SS=C services (a) All assisted living facilities must provide to LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 9LO611 If continuation sheet 1 of 31 PRINTED: 07/23/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ B.

2025-04-28
Complaint Investigation
1 · Substantiated Finding

Plain-language summary

A complaint investigation found that a staff member cashed two $1,000 checks from a resident with dementia without authorization, and the Minnesota Department of Health substantiated financial exploitation; the staff member had received training on not accepting gifts and on maltreatment but failed to refuse the checks or report the matter to management. The facility contacted law enforcement and terminated the employee, and MDH issued a correction order requiring the facility to ensure residents' protection from maltreatment.

Substantiated FindingMinn. Stat. §MN-SUBST
Verbatim citation text · Minn. Stat. §MN-SUBST

MDH substantiated maltreatment or licensing violation finding

Full inspector notes

Finding: Substantiated, individual responsibility Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The alleged perpetrator financially exploited the resident when he cashed two $1,000.00 checks from the resident’s bank account for his own use. Investigative Findings and Conclusion: The Minnesota Department of Health determined financial exploitation was substantiated. The AP was responsible for the maltreatment. The AP accepted and cashed two $1,000.00 checks from the resident. The AP failed to refuse the checks and failed to report the incidents to management despite his training on maltreatment and not accepting gifts. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted the resident’s power of attorney (POA) and family member. The investigator contacted law enforcement. The investigation included review of the resident records, facility internal investigation, facility incident reports, personnel files, staff schedules, law enforcement report and related facility policy and procedures. Also, the investigator observed staff cleaning a resident’s room and the resident in her apartment. The resident resided in an assisted living facility. Her diagnoses included dementia and mild cognitive decline. The resident’s service plan included medication management and administration. Staff provided assistance and cueing with dressing. The resident could make her needs known and was oriented to person, place and time. The nurse assessed her as vulnerable in the area of financial assessment and unable to independently manage her finances. The resident had a family member who was her POA and representative. While reconciling the resident’s checkbook one weekend, her POA came across two checks for $1,000.00 each, written to a person whose name the POA did not recognize. The POA asked another family member if they recognized the name on the checks; they did not. The POA went to the facility and asked a supervisor if he recognized the name written on the checks and determined the person was an employee at the facility. The supervisor said it was the AP’s name on both checks. He worked as an unlicensed personnel and provided direct cares to the resident. The supervisor reported the incident to senior management. They started an internal investigation and contacted law enforcement. Review of the resident’s cashed checks indicated two checks, eight days apart, were written to the AP both in the amount of $1000.00. During an interview, the POA said she was upset with the resident but did not talk to her about the checks because she would not remember writing them. The POA said last Christmas the resident talked about planning to give an unnamed staff member a few thousand dollars. Her intentions were reported to nursing and no money was given to staff members. The POA said she wanted the resident to have financial independence and dignity to the extent she could with her diagnoses. Letting her have some checks seemed safer than cash because the POA could trace checks. The POA said she did not know the circumstances or details on why the AP received the two $1,000.00 checks. She declined to press charges since the AP no longer worked at the facility. The AP’s personnel file records indicated he was trained on vulnerable adults, maltreatment, and not accepting gifts. The AP did not respond to a scheduled phone interview. He did not respond to email and subpoena interview requests. The former executive director did not respond to interview requests. In conclusion, the Minnesota Department of Health determined financial exploitation was substantiated. Substantiated: Minnesota Statutes, section 626.5572, Subdivision 19. “Substantiated” means a preponderance of evidence shows that an act that meets the definition of maltreatment occurred. Financial exploitation: Minnesota Statutes, section 626.5572, subdivision 9 "Financial exploitation" means: (b) In the absence of legal authority a person: (1) willfully uses, withholds, or disposes of funds or property of a vulnerable adult; (2) obtains for the actor or another the performance of services by a third person for the wrongful profit or advantage of the actor or another to the detriment of the vulnerable adult; (3) acquires possession or control of, or an interest in, funds or property of a vulnerable adult through the use of undue influence, harassment, duress, deception, or fraud. Mitigating Factors considered, Minnesota Statutes, section 626.557, Subd. 9c(f): (1) The AP did not follow an erroneous order, direction or care plan with awareness and failure to take action. The AP did not direct an erroneous order, direction, or care plan. (2) The facility was in compliance with regulatory standards. The facility provided proper training and/or supervision of staff. The facility provided adequate staffing levels. The AP failed to follow the facility directive and/or policies and procedures. (3) The AP failed to follow professional standards and/or exercise professional judgement. The AP failed to act in good faith interest of the vulnerable adult. The maltreatment was not a sudden or foreseen event. Vulnerable Adult interviewed: Attempted. Family/Responsible Party interviewed: Yes. Alleged Perpetrator interviewed: No, the AP did not respond to interview requests. or a Action taken by facility: The facility contacted law enforcement. The facility contacted the AP about the incident and he is no longer employed there. Action taken by the Minnesota Department of Health: The facility was issued a correction order regarding the vulnerable adult’s right to be free from maltreatment. To view a copy of the Statement of Deficiencies and/or correction orders, please visit: https://www.health.state.mn.us/facilities/regulation/directory/provcompselect.html You may also call 651-201-4200 to receive a copy via mail or email. The responsible party will be notified of their right to appeal the maltreatment finding. If the maltreatment is substantiated against an identified employee, this report will be submitted to the nurse aide registry for possible inclusion of the finding on the abuse registry and/or to the Minnesota Department of Human Services for possible disqualification in accordance with the provisions of the background study requirements under Minnesota 245C. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities Hennepin County Attorney Plymouth City Attorney Plymouth Police Department PRINTED: 04/30/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 37869 04/09/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 3025 NORTH HARBOR LANE BROADWELL PLYMOUTH SENIOR LIVING PLYMOUTH, MN 55447 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 ******ATTENTION****** Minnesota Department of Health is documenting the State Correction Orders ASSISTED LIVING PROVIDER CORRECTION using federal software. Tag numbers have ORDER been assigned to Minnesota State Statutes for Assisted Living Facilities. The In accordance with Minnesota Statutes, section assigned tag number appears in the 144G.08 to 144G.95, these correction orders are far-left column entitled "ID Prefix Tag." The issued pursuant to a complaint investigation. state Statute number and the corresponding text of the state Statute out Determination of whether a violation is corrected of compliance is listed in the "Summary requires compliance with all requirements Statement of Deficiencies" column. This provided at the statute number indicated below. column also includes the findings which When a Minnesota Statute contains several are in violation of the state requirement items, failure to comply with any of the items will after the statement, "This Minnesota be considered lack of compliance. requirement is not met as evidenced by." Following the evaluators' findings is the INITIAL COMMENTS: Time Period for Correction. HL378692344C/HL378691462M PLEASE DISREGARD THE HEADING OF THE FOURTH COLUMN WHICH On April 9, 2025, the Minnesota Department of STATES,"PROVIDER'S PLAN OF Health conducted a complaint investigation at the CORRECTION." THIS APPLIES TO above provider, and the following correction FEDERAL DEFICIENCIES ONLY. THIS orders are issued. At the time of the complaint WILL APPEAR ON EACH PAGE. investigation, there were 57 residents receiving services under the provider's Assisted Living with THERE IS NO REQUIREMENT TO Dementia Care license. SUBMIT A PLAN OF CORRECTION FOR VIOLATIONS OF MINNESOTA STATE The following correction order is issued for STATUTES. HL378692344C/HL378691462M, tag identification 2360.

2025-04-16
Complaint Investigation
No findings

Plain-language summary

The Minnesota Department of Health investigated a complaint that a facility housekeeper stole money from two residents, with one reporting $1,800 missing and the other $600 missing. The investigation determined the allegation was inconclusive because there was insufficient evidence to prove the financial exploitation occurred; while both residents identified the same housekeeper as having access to their apartments around the time of the losses, the housekeeper denied taking the money and no surveillance footage was available. The facility terminated the housekeeper's employment for unrelated reasons in mid-January and reported the matter to police, who closed their investigation due to lack of evidence.

Full inspector notes

Finding: Inconclusive Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The alleged perpetrator financially exploited resident #1 and resident #2 when she stole their money. Investigative Findings and Conclusion: The Minnesota Department of Health determined financial exploitation was inconclusive. The investigation found there was insufficient evidence to determine if the financial exploitation occurred. The investigator conducted interviews with family member. The investigation included review of the resident’s record, internal investigation documentation, incident reports, personnel files, staff schedules, policies, and procedures. Resident #1 resided in an independent living facility. Resident #1 did not receive nursing services. He opted out of bi-weekly housekeeping and had meals at the facility daily. Resident #2 resided in an independent living facility. Resident #1 did not receive nursing services. He received bi-weekly housekeeping and ate some meals at the facility. Resident #1 reported during an interview with the manager that he noticed $1,800 in cash was missing at the end of January. He discovered the money was gone when he went to access his safe to pay his personal housekeeper. According to Resident #1, he always left his apartment door unlocked and kept his safe key hidden in a white bowl. He stated that while he was in the hallway, he saw the AP (a facility housekeeper), who asked if she could take out his trash. He agreed and gave her the key. She was the last person in his apartment before he realized the money was missing. Resident #2 also reported to staff that $600 in cash was missing from his apartment. He could not recall the exact date it went missing. He stated that, to his knowledge, the only person who had been in his apartment around the time of the loss was AP, the same facility housekeeper. The AP’s employment was terminated by the facility due to unrelated reasons in middle of January. There were no surveillance cameras near the apartments of Resident #1 and Resident #2 nor in the adjacent hallways. A police report indicated Resident #1 told an officer that the lock on his safe required a key, which he typically kept in a bowl above one of his cabinets. On the day he discovered the theft, he found the key lying on the counter and realized that $1,800–$1,900 in $100 bills was missing from the safe and he was unsure of the exact amount. The same document indicated he said last time he saw the money was in mid-January. He also said that his personal housekeeper, who had worked for him twice a month for the past two years, was the last person inside his apartment, followed by AP. He recalled the AP had asked to take out his trash sometime in early January, and he gave her the key. The police report also indicated that Resident #2 was interviewed and indicated he said he kept two wallets, one containing $1,000 and another with $600. He noticed that $600 in $100 bills was missing. The same document inodiated he said he received housekeeping services from the AP every other week and remembered that approximately two to three weeks ago, he was out for over an hour on a walk while AP was cleaning his apartment. He could not provide a specific period for when the money went missing. During an interview, resident #1’s family member stated that she was unsure of the exact amount of money stolen but she became aware of the incident after it had occurred and noted the police were unable to take further action due to a lack of evidence, resulting in the case being closed. During an interview, the AP stated she could not recall the exact date of her last shift at the facility. She stated she was not R1’s regular housekeeper and had only filled in once to clean his room. She had not seen the safe in R1’s room and did not know where it was located. Regarding resident #2, she said she was his regular housekeeper; however, since he was new to the facility, she had only cleaned his room twice. She stated resident #2 did not allow her to clean his room unless he was present, and she had never seen his wallet. The AP denied taking money from either resident. In conclusion, the Minnesota Department of Health determined financial exploitation was inconclusive. Inconclusive: Minnesota Statutes, section 626.5572, Subdivision 11. "Inconclusive" means there is less than a preponderance of evidence to show that maltreatment did or did not occur. Financial exploitation: Minnesota Statutes, section 626.5572, subdivision 9 "Financial exploitation" means: (b) In the absence of legal authority, a person: (1) willfully uses, withholds, or disposes of funds or property of a vulnerable adult; (2) obtains for the actor or another the performance of services by a third person for the wrongful profit or advantage of the actor or another to the detriment of the vulnerable adult; (3) acquires possession or control of, or an interest in, funds or property of a vulnerable adult through the use of undue influence, harassment, duress, deception, or fraud; or (4) forces, compels, coerces, or entices a vulnerable adult against the vulnerable adult's will to perform services for the profit or advantage of another. Vulnerable Adult interviewed: No. Family/Responsible Party interviewed: Yes Alleged Perpetrator interviewed: Yes Action taken by facility: The facility started internal investigation and called law enforcement. Action taken by the Minnesota Department of Health: No further action taken at this time. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities PRINTED: 04/17/2025 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 37869 03/27/2025 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 3025 NORTH HARBOR LANE BROADWELL PLYMOUTH SENIOR LIVING PLYMOUTH, MN 55447 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 On March 27th, 2025, the Minnesota Department of Health initiated an investigation of complaints #HL378699122M/HL378697462C . No correction orders are issued. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 YR1811 If continuation sheet 1 of 1

2025-02-28
Complaint Investigation
1 · Substantiated Finding

Plain-language summary

A Minnesota Department of Health complaint investigation found that a staff member neglected a resident by failing to report a fall and head injury to nursing staff as required by facility protocol, resulting in delayed medical care. The resident fell during night shifts, sustained a bruise on her forehead indicating possible head injury, and was not evaluated by a nurse until the following morning when day staff discovered her condition had worsened; she was then transported to a hospital where she was diagnosed with a stroke and experienced significant neurological damage including speech difficulty and one-sided weakness. The investigator substantiated neglect and determined the staff member was individually responsible for the maltreatment.

Substantiated FindingMinn. Stat. §MN-SUBST
Verbatim citation text · Minn. Stat. §MN-SUBST

MDH substantiated maltreatment or licensing violation finding

Full inspector notes

Finding: Substantiated, individual responsibility Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The alleged perpetrator (AP) neglected the resident when the AP failed to notify a nurse after the resident fell and sustained an injury. This resulted in delayed care, as the resident was later hospitalized. Investigative Findings and Conclusion: The Minnesota Department of Health determined neglect was substantiated. The AP was responsible for the maltreatment. After the resident had a fall, the AP failed to call the nurse triage line. The AP did not report the resident had a bruise on her forehead, indicating a possible head injury. This resulted in a delay of care for the resident, who was later transported to the hospital and diagnosed with a stroke. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator also contacted family. The investigation included review of the resident records, hospital records, the facility internal investigation, facility incident reports, personnel files, staff schedules, and related facility policy and procedures. Also, the investigator observed staff interactions with residents. The resident resided in an assisted living facility. The resident’s diagnoses included aphasia (speech difficulty due to stroke) and hemiplegia/hemiparesis (one-sided paralysis due to stroke). The resident’s services included assistance with activities of daily living, transfers, toileting, meals, and medication management. The resident’s assessment indicated she was a fall risk and needed a one-person assist with most cares. The facility’s internal investigation indicated after the resident fell, the AP called the facility’s attendance line to speak to a supervisor. The AP said he was doing midnight rounds when he found the resident on the floor in her room. The AP reported the resident had a small scrape on her right knee and she seemed fine. When asked, the AP did not report any other injuries. The supervisor instructed the AP to call the nurse triage line per protocol, because the supervisor was not a nurse. The AP said he would do that, but his tone sounded confused. The supervisor asked the AP if he had the nurse triage line phone number, and the AP said he did. The supervisor again instructed the AP to call the nurse triage line, and to call 911 if further concerns developed. The AP’s written statement indicated he called the attendance line and talked to a supervisor. The AP said he asked if he should call 911 but was instructed, instead, to call the family. The AP said he noted a scrape and a little mark on the resident’s forehead. The AP said he continued to check on the resident until the morning. A day shift caregiver called the supervisor to report the AP did not report the severity of the resident’s fall. The day shift caregiver said there was blood on the resident’s floor, the resident was refusing medications, not responding to him, and had a bruise on her forehead indicating a possible head injury. The morning caregiver said the scrape on the resident’s knee was reported, but the AP said nothing about the bruise on her forehead or the blood on the carpet. The supervisor instructed the caregiver to call 911. EMS arrived and transported the resident to hospital. A progress note written by a nurse six days after the resident’s fall indicated the resident was found on her floor during a routine safety check. The resident was lying on her abdomen, and her right hand was under her abdomen. A bruise was noted on her forehead as well as an abrasion on her left knee. The resident was helped off the floor by the AP and another staff member and placed in her chair. The AP notified a supervisor. When day shift staff arrived, they noticed the resident was confused and disoriented. The triage nurse and a family member were notified, staff called 911, and EMS transported the resident to the hospital for further evaluation. At the hospital, the resident was diagnosed with a stroke. The resident’s abuse prevention plan indicated she had an unsteady gait and needed assistance with transfers due to one-sided weakness following a stroke. Her nursing assessment indicated she had multiple strokes to the left hemisphere of her brain and needed moderate hands-on help with most activities. Safety checks were required two times per shift. She did not have any significant cognitive decline. Hospital records indicated the resident had a history of previous strokes, and after her most recent fall she developed increasing confusion and difficulty speaking. Imaging revealed an acute stroke on the left side of her brain. The resident developed profound neurologic deficits and generalized weakness. It was unclear how long the resident had been on the floor, and she continued to experience right-sided weakness. Per physical therapy (PT), the resident presented with severe aphasia and required maximum assistance for mobility. Occupational therapy (OT) recommended admission to a post-acute rehabilitation facility and anticipated the resident would need a higher level of care than she had received at the facility. The AP’s training files indicated he received training in how to recognize a resident’s change in condition, guidelines for when to notify a nurse/doctor, and falls protocols. Performance reviews indicated the AP had been counselled for missing mandatory meetings and sleeping on the job. When interviewed a nurse said the resident required full assistance with cares due to one-sided weakness as the result of a stroke. After the resident fell, day shift staff who worked the next morning were very concerned when they saw the resident. The resident looked very confused and had a bruise on her forehead. The nurse read the incident report and saw the triage nurse had not been notified by the AP. The nurse also saw inconsistencies between what was reported and what was documented on the incident report. Neither the abrasion on the resident’s knee nor the bruise on the resident’s forehead were documented, nor was there mention of blood on the floor of the resident’s room. The AP said he did not call the triage nurse because he had already talked to a supervisor, and he felt that was good enough. The AP said the resident did not look that bad to him. When interviewed, a supervisor said she received a phone call around midnight from the AP saying he found the resident on the floor of her room, and he did not know what to do. The supervisor asked if the resident was injured, and the AP said the resident had a scrape on her knee and could move her leg. The supervisor asked if there were any other injuries and the AP said no, there were not. The supervisor instructed the AP to call the nurse triage line, because the supervisor was not a nurse, and protocol was to notify a nurse. The supervisor also instructed the AP to call 911 if he had further concerns about the resident. The supervisor asked the AP if he had the phone number to the nurse triage line and the AP said he did. When interviewed, the AP said during rounds he found the resident on the floor of her room. The AP called a supervisor to report the fall and said the supervisor instructed him to call the family and the nurse triage line for further guidance. The AP said he could not find the nurse triage line number, nor did he request the number from the supervisor or another staff member. The AP said he had previously called the nurse triage line number when he worked in memory care. When interviewed, a family member said he received an unintelligible voicemail that night the resident fell, and then day staff called him again in the morning to let him know the resident fell. The family member did not know why help was not called earlier after the resident fell. He was disturbed by the bruise on the resident’s forehead, which extended across her forehead, from eye to eye, and was about one inch wide. The family member felt the resident should have been taken to the hospital right away and maybe her injuries would not have been so bad.

2024-10-15
Complaint Investigation
No findings

Plain-language summary

The Minnesota Department of Health investigated a complaint that the facility neglected a resident by failing to supervise her properly, after she was found on the floor with a subdural hematoma and hip fracture; however, the investigation determined the allegation was not substantiated, finding that the resident was pushed by a peer during an unforeseeable incident between two residents with no prior history of aggression toward each other, and that staff were following the resident's care plan. The investigation included review of facility records, interviews with staff and family, hospital records, and camera footage documenting the incident.

Full inspector notes

Finding: Not Substantiated Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The facility neglected the resident when staff failed to appropriately supervise residents to protect their health and safety. A resident-to-resident altercation occurred (between the resident and a peer). The resident was hospitalized and diagnosed with subdural hematoma and a hip fracture. Investigative Findings and Conclusion: The Minnesota Department of Health determined neglect was not substantiated. The resident and the resident’s peer argued when the resident wandered near her peer’s room. Neither resident had a history of physical aggression toward each other or toward other residents of the facility, and their plan of care was being followed. Facility staff could not have foreseen the incident would occur. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted family. The investigation included review of the resident record, death record, hospital records, facility internal investigation, facility incident reports, personnel files, staff schedules, and related facility policies and procedures. Also, the investigator observed resident interactions with staff. The resident resided in an assisted living memory care unit. The resident’s diagnoses included dementia. The resident’s services included help with mobility, ambulation, meals, medication administration, housekeeping, laundry, and activities of daily living. The resident’s assessment indicated the resident was susceptible to physical abuse, lacked community orientation skills, and was unable to deal with verbally/physically aggressive residents. The facility sentinel event document indicated the resident was found on the floor in the memory care hallway. The incident was initially determined to be an unwitnessed fall. Staff called 911 and the resident was admitted to the hospital. A computed tomography (CT) scan indicated the resident had a subdural hematoma. The resident complained of left hip pain, and an x-ray was initially negative for fractures. After three days, the resident continued to complain of left hip pain, and a CT scan revealed a left femoral neck fracture. The resident was discharged from the hospital 13 days after admission to a transitional care unit. Facility leadership viewed recorded camera footage of the night the resident fell and discovered the resident appeared to have been pushed by a peer outside the peer’s room. As a result, the resident fell to the floor. Staff found the resident lying on the floor four minutes later. The recorded camera footage showed the resident in the memory care unit hallway standing outside her peer’s door. The resident’s peer was standing just inside the door, with her left hand holding the resident’s right hand. The resident’s peer stepped out of her room and took hold of the resident’s lower right arm with her right hand. The resident’s peer ungripped her left hand from the resident’s lower right arm and moved her left hand to the resident’s right upper arm. At that point, the resident lost her balance and began to fall. As the resident fell to the floor, the resident’s peer lost her balance, falling forward nearly onto the floor. The resident’s peer was able to place both her hands on the floor to steady herself and stand back up. The resident’s peer turned around and walked back into her room as the resident lay on the floor. Progress notes and incident reports indicated the resident, and her peer had no known aggressive interactions prior to this incident, and neither had displayed physical aggression toward other residents. The resident’s peer had no memory of the interaction with the resident. Physical therapy (PT) progress notes documented during the resident’s TCU stay indicated the resident wandered in the hallway, looking in another patient’s room and required redirection to return to her room. PT facilitated gait training without an assistive device to increase the resident’s ambulation tolerance. The resident ambulated 300 feet but was easily distracted. A sentinel event document indicated three days after the resident returned from the TCU the resident was sitting in her wheelchair in the memory care dining room. She got out of the wheelchair and began to walk across the dining room. The resident tried to navigate around a pillar, lost her balance, and fell onto her right side, hitting her head on the wall. The resident said her head hurt. Camera footage revealed the resident sitting in the lower right corner of the screen. The resident was sitting in her wheelchair and wheeled herself a short distance before she stood up. The resident was wearing slip-on sneakers. The resident walked along the cafeteria with a slow, shuffling gate, hands in her pockets. The resident walked past a pillar at the entrance of the cafeteria. A second pillar was a short distance away, but there was a walker parked near it. When walking between the second pillar and the walker, the resident got tripped up on her feet and fell to the floor onto her right side. It appeared the resident hit her head on the wall as she fell. As the resident lay on the floor, two staff members immediately ran to her side. The two staff members briefly assessed her before the first staff member walked away and the second staff member went to get the resident’s wheelchair. The first staff member returned, wheeling another resident into the living room area. Both staff members appeared to try to manage the scene as residents gathered in the area. The first staff member then stayed with the resident, while the second staff member left the memory care unit. The video clip ended. Progress notes indicated staff assessed the resident and called 911. The resident was admitted to the hospital and received surgery on her right hip. The resident passed away in the hospital three days after admission. The resident’s hospital record indicated she was diagnosed with a scattered subarachnoid hemorrhage, subdural hematoma, and closed fracture of right hip. The resident underwent a surgical hip repair. After the surgery, the resident’s blood pressure lowered, and a family member elected to transition the resident to comfort cares. The medical examiner report indicated the resident died from complications of multiple blunt force injuries due to falls. The manner of death was documented as homicide. When interviewed, multiple staff members stated both the resident and her peer were pleasant and prone to wandering. The resident’s peer would verbally express frustration, but neither resident had displayed physical aggression toward each other or other residents prior to the incident. When the resident first fell, facility staff thought it was an unwitnessed fall and triaged it accordingly. Staff found the resident minutes after she fell and called 911. When the hospital informed the facility of the extent of the resident’s injuries, the facility leaders reviewed camera footage and discovered the resident’s fall was precipitated by the confrontation between the resident and her peer. The resident appeared to wander toward her peer’s room, and the peer attempted to push her away. As a result, the resident fell to the floor, and her peer nearly fell as well. This came as a surprise to staff, as neither resident had been known to interact with each other prior to this incident, nor had either expressed physical aggression. In conclusion, the Minnesota Department of Health determined neglect was not substantiated. “Not Substantiated” means: An investigatory conclusion indicating the preponderance of evidence shows that an act meeting the definition of maltreatment did not occur. Neglect: Minnesota Statutes, section 626.5572, subdivision 17 “Neglect” means neglect by a caregiver or self-neglect. (a) "Caregiver neglect" means the failure or omission by a caregiver to supply a vulnerable adult with care or services, including but not limited to, food, clothing, shelter, health care, or supervision which is: (1) reasonable and necessary to obtain or maintain the vulnerable adult's physical or mental health or safety, considering the physical and mental capacity or dysfunction of the vulnerable adult; and (2) which is not the result of an accident or therapeutic conduct. Vulnerable Adult interviewed: No, deceased. Family/Responsible Party interviewed: Yes. Alleged Perpetrator interviewed: Not Applicable. the Action taken by facility: The facility provided supplemental staff training on how to intervene and recognize potential aggressive behavior. Staff continued to supervise resident-to-resident interactions and intervene when needed.

2024-08-02
Complaint Investigation
No findings

Plain-language summary

The Minnesota Department of Health investigated a complaint that the facility neglected a resident by failing to monitor him while eating, which resulted in his death from choking. The investigation determined that the allegation was not substantiated because the facility had directed staff to monitor this resident at mealtimes due to his known tendency to overfill his mouth with food, and staff responded appropriately when choking occurred by attempting to remove the food and calling 911. The facility subsequently provided additional staff training on emergency response and mealtime monitoring.

Full inspector notes

Finding: Not Substantiated Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): The facility neglected a resident when they failed to monitor the resident when eating. The resident choked on food and passed away. Investigative Findings and Conclusion: The Minnesota Department of Health determined neglect was not substantiated. The facility ensured all staff working in the memory care unit were aware of the resident’s tendency to overfill his mouth with food and directed staff to monitor the resident at mealtime. The resident began choking, then collapsed on the staff, who made efforts to get the food out of his airway and called 911 when the resident became unresponsive. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted family. The investigation included review of the resident record, death record, medical examiner records, facility incident reports, personnel files, staff schedules, related facility policy and procedures. Also, the investigator observed staff/resident interactions during mealtime. The resident lived in an assisted living memory care unit for less than a year. The resident’s diagnoses included Alzheimer’s disease. The resident’s service plan included assistance with reminders for meals, getting to, and returning from meals. The resident’s assessment indicated the resident received a normal diet, was motivated by snacks, and although often overfilled his mouth with food, had no history of choking. An incident report indicated a staff realized the resident was choking on a mouthful of food, so she tried, but was unable to remove the food. When the resident became unresponsive, the staff called 911. During an interview, a staff member stated the resident loved food and would often fill his mouth and then chew it. The staff stated on the day of the incident, she asked the resident to come over to the cart for his medication. As the resident approached her the staff noticed his mouth was full of food. The staff stated she grabbed a garbage can and told the resident to spit it out. The staff stated the resident shook his head “no”. The staff said she looked down to pop out a pill, and when she looked up the resident was moving toward her. The staff stated she thought maybe he was choking, although he had no throat grabbing and made no sounds, she patted him on the back. The staff stated the resident then began to fall and she lowered him to the floor. The staff stated he looked blue, and she could tell he was not breathing so she yelled for her co-workers and tried to remove the food from his mouth. The staff stated she began abdominal thrusts, but nothing came out of his mouth. The staff stated she then called 911. An investigative report indicated law enforcement and emergency responders arrived at the facility and began cardiopulmonary resuscitation (CPR). The report indicated the resident had received chicken and rice for lunch, finished, staff cleared the table, and the resident walked to get his medications. The report indicated staff had no choking concerns, no concern for injury, and the resident had no recent illnesses, or head strikes. The report indicated emergency responders stopped CPR when staff provided valid do not resuscitated (DNR) paperwork. During investigative interviews, multiple staff members stated the resident had put non-food items in his mouth, but never choked before. During an interview, a family member stated she did not believe the facility could have done anything different to change the outcome of the incident. In conclusion, the Minnesota Department of Health determined neglect was not substantiated. “Not Substantiated” means: An investigatory conclusion indicating the preponderance of evidence shows that an act meeting the definition of maltreatment did not occur. Neglect: Minnesota Statutes, section 626.5572, subdivision 17 “Neglect” means neglect by a caregiver or self-neglect. (a) "Caregiver neglect" means the failure or omission by a caregiver to supply a vulnerable adult with care or services, including but not limited to, food, clothing, shelter, health care, or supervision which is: (1) reasonable and necessary to obtain or maintain the vulnerable adult's physical or mental health or safety, considering the physical and mental capacity or dysfunction of the vulnerable adult; and (2) which is not the result of an accident or therapeutic conduct. Vulnerable Adult interviewed: No, deceased Family/Responsible Party interviewed: Yes Alleged Perpetrator interviewed: Not Applicable the Action taken by facility: The facility conducted an investigation, provided additional training to staff on responding to emergencies and monitoring residents at mealtime. Action taken by the Minnesota Department of Health: No further action taken at this time. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities PRINTED: 08/05/2024 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 37869 07/25/2024 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 3025 NORTH HARBOR LANE BROADWELL PLYMOUTH SENIOR LIVING PLYMOUTH, MN 55447 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 On July 25, 2024, the Minnesota Department of Health initiated an investigation of complaint #HL378693725C/#HL378693462M. No correction orders are issued. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 D1RH11 If continuation sheet 1 of 1

2023-08-10
Complaint Investigation
No findings

Plain-language summary

The Minnesota Department of Health investigated a complaint that a staff member yelled at and hit a resident's lower back, but concluded the abuse allegation was not substantiated because there was no evidence it occurred, no witnesses, and the resident could not identify when or by whom it happened or name a specific staff member. The resident's family member reported the resident had a history of hallucinations and delusions, and a nurse found no bruising or injuries during examination. The facility removed potentially involved staff from the schedule during its internal investigation and retrained staff on resident care and rights.

Full inspector notes

Finding: Not Substantiated Nature of Investigation: The Minnesota Department of Health investigated an allegation of maltreatment, in accordance with the Minnesota Reporting of Maltreatment of Vulnerable Adults Act, Minn. Stat. 626.557, and to evaluate compliance with applicable licensing standards for the provider type. Initial Investigation Allegation(s): An unknown alleged perpetrator (AP) abused a resident when they yelled and repeatedly hit the resident’s low back. Investigative Findings and Conclusion: The Minnesota Department of Health determined abuse was not substantiated. There was no evidence abuse occurred. There were no witnesses to the alleged abuse. The resident was unable to recall the day or time the alleged abuse occurred and was unable to name a specific staff member. Staff members denied abusing the resident. The resident’s family member stated the resident had a history of hallucinations and delusions. An equal opportunity employer. The investigator conducted interviews with facility staff members, including administrative staff, nursing staff, and unlicensed staff. The investigator contacted a family member. The investigation included review of the resident’s medical record, facility incident and investigation reports, employee files, and facility policies. Also, the investigator toured the facility and observed interactions between staff and residents. The resident resided in an assisted living memory care unit. The resident’s diagnoses included dementia and chronic pain. The resident’s service plan included assistance with transfers, toileting, mobility, dressing and medication administration. The resident’s nursing assessment indicated the resident was alert and oriented to self and had issues with hallucinations, delusions, and paranoia. The resident used a walker and wheelchair for mobility. The resident’s incident report indicated one day the resident reported to a staff member he was poked on his left side multiple times by a staff member who wanted the resident to move faster. The resident complained of pain on his left side. The resident was assessed and the nurse did not find any bruising or redness on the resident’s left side. Staff members who worked on the days and times the alleged abuse occurred were removed from the schedule until the internal investigation was completed. The internal investigation included interviews with the resident and several staff members who provided cares to the resident on days the alleged abuse occurred. When interviewed by facility administration, the resident was unsure when it happened and could not provide a name of the alleged staff member who abused him. Three staff members who were interviewed denied abusing the resident. At the end of the investigation, the facility concluded there was not enough evidence to suspend or reprimand a specific staff member. During interviews, multiple staff members denied they abused the resident and stated the resident was a sweet, gentle man. During an interview, a nurse stated she did not find any injuries or tender areas on the resident’s body when she assessed him. The nurse stated the residents never complained about staff members being abusive. During an interview, a family member stated the resident had a history of making delusional statements, and stated the resident suffered from chronic pain with movement. The family member stated he was happy with the cares the resident received from staff members. In conclusion, the Minnesota Department of Health determined abuse was not substantiated. “Not Substantiated” means: An investigatory conclusion indicating the preponderance of evidence shows that an act meeting the definition of maltreatment did not occur. Abuse: Minnesota Statutes section 626.5572, subdivision 2. "Abuse" means: (b) Conduct which is not an accident or therapeutic conduct as defined in this section, which produces or could reasonably be expected to produce physical pain or injury or emotional distress including, but not limited to, the following: (1) hitting, slapping, kicking, pinching, biting, or corporal punishment of a vulnerable adult; Vulnerable Adult interviewed: No, unable to interview due to cognitive status. Family/Responsible Party interviewed: Yes. Alleged Perpetrator interviewed: Unknown AP. Action taken by facility: The facility immediately conducted an internal investigation. Staff members who worked on days when the abuse may have occurred were removed from the schedule pending the results of the investigation. The facility retrained staff members on resident cares and rights. Action taken by the Minnesota Department of Health: No further action taken at this time. cc: The Office of Ombudsman for Long Term Care The Office of Ombudsman for Mental Health and Developmental Disabilities PRINTED: 09/11/2023 FORM APPROVED STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. BUILDING: ______________________ C B. WING _____________________________ 37869 07/27/2023 NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE 3025 NORTH HARBOR LANE BROADWELL PLYMOUTH SENIOR LIVING PLYMOUTH, MN 55447 SUMMARY STATEMENT OF DEFICIENCIES PROVIDER'S PLAN OF CORRECTION (X4) ID ID (X5) PREFIX (EACH DEFICIENCY MUST BE PRECEDED BY FULL PREFIX (EACH CORRECTIVE ACTION SHOULD BE COMPLETE REGULATORY OR LSC IDENTIFYING INFORMATION) CROSS-REFERENCED TO THE APPROPRIATE DATE TAG TAG DEFICIENCY) 0 000 Initial Comments 0 000 On July 27th, 2023, the Minnesota Department of Health initiated an investigation of complaint #HL378692242C/#HL378696524M. No correction orders are issued. LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE TITLE (X6) DATE STATE FORM 6899 5I9U11 If continuation sheet 1 of 1

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