Ivy Park at Woodland Hills.

It was reported that sometime on or about 11/20/25, staff gave an unauthorized medication to resident #1. Staff interviewed denied the allegation and stated that they would never give any resident medication that is not prescribed to the resident. LPA asked staff if they ever gave any resident something that might look like medication and staff said no. Staff also reported that residents on medication management would only receive medications from the medtechs and no other staff. Staff interviewed reported that medication policy and procedures are that only medtechs dispense medication and all medications handled by the facility require a doctors order. LPA interview total of eight (8) residents including resident #1 and all residents reported that they have never been offered any type of medication or vitamins from any facility staff. Residents on medication management stated that staff dispense prescribed medications only. Resident #1 manages own medications. All residents interviewed were observed very alert and able to communicate well with LPA. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff did not dispense medications as prescribed” is deemed UNSUBSTANTIATED at this time. Regarding allegation “Staff did not meet resident's hygiene needs”: Information was received that resident #2 was observed to have something dark under fingernails, most likely feces and staff was unable to remove it with a wet wipe and did not try washing resident’s hands. Staff interviewed reported that residents requiring assistance with toileting and showers are always assisted with hygiene care. Staff reported that residents are not left unclean or unsanitary. LPA conducted interview with resident #2. Resident #2 is alert and able to communicate needs. Resident #2 did not report any issues with staff. Resident #2 stated that staff assist with daily living activities and medications. Resident #2 was satisfied with the services provided by staff. Random residents interviewed also expressed satisfaction with the care team services. Eight (8) out of eight (8) residents interviewed reported no issues with care services provided by staff. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff did not meet resident's hygiene needs” is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report was provided.

It was reported that med-techs leave the residents medications out in the caregiver office with the door open. Staff interviewed reported that if any medication is found on the floor it is picked up and taken to the medication room to report, record and properly disposed. Staff interviewed did not report any issues with missing medications. Two randomly selected residents medication was audited and found to be accurate in remaining quantity during initial visit. Seven (7) out of seven (7) residents interviewed reported that the medication room is kept lock and never unattended. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Staff does not ensure medications are kept centrally stored and secured at all times” is deemed UNSUBSTANTIATED at this time. Regarding allegation “Licensee allows unqualified staff to dispense medication to residents in care”: Information was received that caregivers who are not qualified and trained are asked to dispense medications to the residents. LPA reviewed staff training records and observed that the designated staff handling residents medication have completed the required training to assist residents with medication. Staff interviewed reported that only the med-techs and nurses prepare and assist residents with medication. Medtech staff interviewed denied ever asking caregivers to pass medication to residents. Residents interviewed confirmed that the med-techs provide their medication and not a caregiver. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Licensee allows unqualified staff to dispense medication to residents in care” is deemed UNSUBSTANTIATED at this time. Regarding allegations “Staff do not ensure spoiled medication is properly discarded and Staff do not ensure sanitary practices are followed while dispensing medications to residents in care”. It was reported that medications are not properly discarded and the med-techs have unsafe and careless methods of dispensing residents medications. It was reported that the med-techs will stop and use the restroom and will bring the medication tray into the restroom with them. Staff interviewed reported that medication destruction procedures are followed accordingly. Staff reported that expired medication and discontinued medications are stored in the medication room in a bin and secured in a cabinet until it is picked up by the company. Regarding med-techs practicing unsafe and careless methods of dispensing medication – Staff interviewed denied taking medication trays in the bathroom. Residents interviewed reported that they have not seen med-techs take medication into the restrooms. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Residents reported that medtech and caregiver staff have gloves on when providing assistance with care and medications. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Staff do not ensure spoiled medication is properly discarded” and “Staff do not ensure sanitary practices are followed while dispensing medications to residents in care” is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report was provided.

Continued from LIC 9099 Throughout the course of the investigation, LPA reviewed all documents obtained, conducted telephonic and in-person interviews with additional credible witnesses and other relevant parties. During today's visit, LPA conducted a brief physical plant tour, no health and safety concerns. The following was then determined: Regarding allegation of “Staff does not ensure residents are accorded reasonable accommodations” it was alleged that a resident’s request to move to a vacant, refurbished room, due to recent flooding, outdated room conditions, and high monthly fees, was not considered by the former ED, Terri Seifert. Interview with former ED revealed that room change requests are evaluated on a case-by-case basis at management discretion, based on individual circumstances and unit availability. The current ED Lilit Mnatsakanyam, explained that according to corporate, residents who lived in the community prior to the ownership change from “Sunrise Senior Living of Woodland Hills” (Sunrise) to Ivy Park at Woodland Hills (Ivy Park) were communicated verbally during a meeting held with residents of the option to either keep their original Sunrise agreement with existing perks and discounts or sign a new agreement under Ivy Park. The Reporting Party (RP), who pays a monthly rent and a $42 care fee under a Sunrise agreement, did not recall being offered a new contract and admitted not inquiring about the differences. The RP expressed concern that new residents are paying significantly lower rent than those who moved in under previous ownership. In December 2024, the RP requested to be moved to a vacant, recently refurbished apartment of the same size, and to pay the same monthly rent as new residents moving into the community. According to the RP, this request was submitted verbally to community management. The RP stated that initially, there was no response, but after several weeks, they were approved to move into the refurbished unit, However, the monthly rent amount was not going to be reassessed or reduced. RP declined this offer and reported that later, they requested to remain in their current apartment and have their rent lowered instead, but the former ED indicated that they were never presented with this request. When asked, the RP acknowledged that they eventually stopped inquiring about the matter. Continued on LIC 9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC 9099-C Neither Ivy Park management nor the RP were able to provide written documentation to confirm that these conversations took place or that a formal request was submitted. LPA reviewed RP’s Sunrise admission agreement with revision date of 05/2015. LPA was unable to identify any clause specifying the process or terms applicable when a resident wishes to substitute their apartment. Regarding flooding incidents, the RP stated that maintenance staff responded by drying the carpet using a commercial vacuum cleaner. The RP also confirmed that there was no water damage present in their unit. LPA visited multiple random units including the RP’s apartment, no visible stains on the carpet, mold on the walls, or any sign of water damage inside the unit were observed. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation. “Staff does not ensure residents are accorded reasonable accommodations” is deemed Unsubstantiated at this time. It was reported that "Staff are not properly addressing room repairs for residents in care”. According to the allegation, a resident left the water running, which resulted in flooding into other units and the saturation of carpets in neighboring rooms. It was further alleged that staff responded by only drying the affected carpets without taking further action. Interviews with the former ED revealed that in December 2024, there were two separate incidents involving flooding. One involved a resident who left water running for an extended period, resulting in overflow and water dripping into units below. The second incident was related to a plumbing issue, in which a resident had flushed excessive amounts of toilet paper, leading to a clogged pipeline. In both cases, maintenance staff were immediately dispatched to the affected areas. The maintenance team cleaned the flooded units and used a plumbing snake from the parking lot to the affected unit’s pipelines to address the clog. A review of Ivy Park’s maintenance work orders showed that both residents and staff submitted requests related to carpet cleaning and clogged plumbing. These work orders were completed in a timely manner by maintenance staff. Additionally, the former ED stated that carpets are cleaned as needed and shampooed on a regular schedule. Residents interviewed stated that when they submit work order requests, the issues are generally addressed promptly. While not every problem is resolved on the first attempt, maintenance staff are reported to follow up and ensure completion. Continued on LIC 9099-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LI 9099-C Residents also noted that for minor repairs, such as replacing light bulbs, changing broken accessories or fixing broken screens, a formal work order is not always necessary, as these concerns are often resolved on the spot by available staff. With regards to carpet cleaning, residents reported that when requested, carpets are cleaned and shampooed using the community’s own carpet cleaning equipment, and that these requests are generally fulfilled without issue. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation. “Staff are not properly addressing room repairs for residents in care” is deemed Unsubstantiated at this time. Exit interview was conducted. No citations issued. A copy of the report was issued.

Following records reviewed: Facility's March 2025 Dietitian Report did not reveal any food preparation and meal service issues. According to staff interviews the cooks and staff preparing/handling food items are to wear gloves and hair nets. LPA was informed that the servers that do not handle/prepare meals are not required to wear hair nets or gloves. LPA observed supply of gloves and hair nets stationed through out the kitchen in different areas. Staff interviewed confirmed that the cooks and any staff preparing meals is required to wear gloves and hair nets. Interview conducted with ten (10) random residents revealed no issues or concern with the facility food service. Residents interviewed expressed being satisfied with the food service and meals. Ten (10) out of ten (10) residents interviewed were all satisfied with the culinary team. No health and safety issues or concerns reported. Based on the above information gathered, although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “ Staff do not prepare and serve food in a safe and healthful manner ” is deemed unsubstantiated at this time. Exit interview conducted and copy of report provided.

Licensing Program Analysts (LPAs) Valeria Conway and Brian Balisi conducted a pre-licensing visit to this property at 09:45AM. LPAs met with Executive Director (ED), Patrice O’Grady, and explained the reason for the visit. This application is for a Change of Ownership Application (CHOW) currently operating with Facility license #197608478 and the current licensed facility has residents in care. The applicant has obtained fire clearance for One hundred and nineteen (119) non-ambulatory which eight (8) bedridden residents. There is a pending hospice care waiver. The facility is a (five) 5 story building including an underground garage. At approx. 10:30 A.M., a physical plant tour was conducted inside and out. There are fire sprinklers and fire doors throughout the facility. The kitchen was observed to be inaccessible to residents in care. Knives are kept inaccessible to residents in care. Kitchen appliances were observed to be in operable condition. The facility has a sufficient supply of perishable and non-perishable food. Dining room furniture were observed to be in good condition and appeared to be relatively clean. The supply of dishes, utensils, pots, pans and drink ware is adequate. The freezer was maintained at zero degrees Fahrenheit (0*F) and the refrigerator was maintained at 40*F. There are no pesticides (poisons) or toxins stored in any food storage area or preparation area with utensils. Trash cans had tight fitting lids. No flies or other vermin were observed. At 10:35 A.M. hot temperature water measured at 113 degrees Fahrenheit. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC 809 At approximately 10:50 A.M, LPAs inspected eight (8) randomly selected rooms in all four (4) floors including the memory care unit. All resident rooms are set up with beds, nightstands, lamps, chests of drawers, chairs and closet space. The beds are furnished with box springs, comfortable mattress and clean linen; which includes, a mattress pad, top and bottom linens, pillowcases, blanket (if needed) and a bedspread. All rooms had a comfortable room temperature of 75 degrees Fahrenheit. Hot water temperature was measured in all eight (8) bathrooms and they were between the temperature range of 105-120 degrees Fahrenheit. Lighting in the rooms appeared adequate. In addition, no bedroom was used as a passageway to another room, bath or toilet. There is a brake room for staff at the facility. For nocturnal (NOC) shift, there will be awake night staff only. All rooms were free of odors. All window screens were clean and maintained in good repair. The resident bathroom(s) have a shower with non-skid materials. The toilets were in working conditions and the showers have grab bars. LPAs inspected the common areas throughout the facility including the Activity room, Lobby, reading room, lounge, café, health and fitness center. All the rooms have been appropriately furnished. There is a dedicated area for the posting of required documents throughout the facility. The common areas were observed to be properly furnished and relatively clean at the of the visit. At the time of the visit, living room and dining room furniture was observed to be in good condition. The facility maintained a comfortable temperature. All exits in Memory care have functioning auditory devices and were operational at the time of the visit.There is an evacuation chair in each stair well on each side of the building. Resident records review began at 11:55 A.M. Six (6) resident records were reviewed for, but not limited to: appraisals, medical records, admissions agreement, consent forms. Staff records review began at 12:30 P.M, Six (6) personnel records were reviewed for, but not limited to: personnel records, health assessments, criminal record clearances, first aid/CPR training, and the appropriate training. Daily vehicle inspection list and California Highway Patrol Inspection report was revieweds. Last emergency disaster drill was conducted 07/09/2024. Continued on LIC 809-C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Continued from LIC-809C All records were observed to be in order at this time. The first aid supplies were complete, including a thermometer and a current version of a first aid manual. the main two (2) first aid kits were observed in the memory care director office and the health service office. Medications are stored in a medication cart which are kept in each floor and inaccessible to residents in care. Medications review began at approximately 12:45 P.M. Medications are properly documented on the centrally stored medications and destruction record. Entry/exits were free of obstructions. The outdoor areas were clean and free of hazards. The patios and balconies observed have proper furnishings. There were no bodies of water noted. Component III was conducted in conjunction with the visit. No corrections required on a pre-licensing visit at this time. Exit interview conducted. Report issued and provided to Executive Director. This report will be sent to the Centralized Application Bureau (CAB). You will be notified by the CAB Analyst when your license has been approved. You are not allowed to begin operating until you have been notified that your license has been approved by the CAB Analyst. Failure to comply could affect approval of your license.