Savant of Woodland Hills.

Information was received that on 1/15/2026, the resident was ready to be discharged from the hospital, but facility staff refused to accept the resident back to the facility and as a result R1 was transferred to a skilled nursing home. In addition, it was reported that R1 prepaid the month of January and staff refused to refund any money to R1. Staff interviewed denied that R1 was evicted or that a refund was refused. Interview with staff and records reviewed revealed that R1 was admitted to the facility on 12/30/2025; R1 exhibit aggressive behavior during the first week of admission. Staff reported that R1 would yell, push and hit staff. Interview with staff revealed that on 01/07/2026 R1 showed signs of aggression, pushing and hitting staff. Staff contacted paramedics and R1 was evaluated by the team and considered danger to self and others therefore R1 was transported to the hospital. According to the ED and staff they never received clearance for R1 to return. ED reported that R1 was not cleared to return to assisted living and was authorized/cleared for skilled nursing facility by the medical facility. Interview conducted with Case Manager from LA Downtown Medical Center and records reviewed confirmed that R1 was cleared to transfer to a skilled medical facility and therefore could not return to Savant of Woodland Hills. According to the Case Manager, since the responsible person for R1 did not want to transfer R1 to the skilled nursing facility operated by Savant the decision was made to transfer R1 to Driftwood Health Care by R1’s responsible person. Regarding the refund issues, LPA conducted interview with R1’s responsible person and it was confirmed that Savant of Woodland Hills did issue a refund for the payment made in January 2026. Based on the above information gathered, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the allegations “Illegal eviction and Staff did not issue a refund to resident in care” are deemed unsubstantiated at this time. Regarding allegation of “Staff did not follow proper reporting requirements” – Information was received that resident #1 sustained a fall and the responsible person for R1 did not know the full incident and did not receive a report of the fall incident. Interviews conducted with staff and records reviewed revealed that R1 moved in on 12/30/2024; R1 was present at the facility for approximately one week and had two fall incidents with no injuries. Records reviewed revealed R1 had a fall incident on 1/1/2026 and 1/6/2026 with no injuries – on 1/7/2026 R1 was aggressive with staff; danger to others therefore was 5150d. Records reviewed revealed that R1’s responsible person was contacted for both fall incidents and 5150 transfer. Staff interviewed stated that R1’s responsible person was provided with information on hand surrounding each incident and the ED kept in communication with R1’s responsible person following R1’s 5150 transfer. (Continue to LIC9099c) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Based on the above information gathered, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the allegation “Staff did not follow proper reporting requirements” is deemed unsubstantiated at this time. Regarding allegation of “Staff did not conduct a proper assessment of resident” – Information was received that staff “Sofia” conducted the assessment of R1 prior to admission and according to reporting party staff did not talk to the resident and completed the assessment by talking to the nursing staff at the skilled nursing home only. Interview conducted with staff revealed that prior to R1 moving in on 12/30/2025, R1 was assessed at the skilled nursing home; staff met with R1 and the nursing staff at the skilled nursing facility. Staff interviewed and records reviewed revealed that facility did conduct a preplacement assessment prior to move-in; a resident appraisal was also completed on 1/3/2026. Staff Sofia Zaretsky stated that she did meet with R1 and the nursing staff at the skilled nursing facility to conduct the assessment prior to admission. Staff reported that from her observation and the records she reviewed R1 was compatible for assisted living. However, within one-week R1 started showing signs of aggression, was unable to toilet self and was non-compliant with staff and taking medications. According to staff R1’s condition changed rapidly because R1 was non-compliant with care and medications; physician and responsible person were updated with R1’s condition. Staff reported that despite continued efforts to assist R1 with care R1 continued to be aggressive and non-compliant with care. On 01/07/2026 R1 became very aggressive with staff and was observed to be a danger to self and others; R1 was evaluated by medical team and transferred to LA Downtown Medical Center for further evaluation. Based on the above information gathered, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the allegation “Staff did not conduct a proper assessment of resident” is deemed unsubstantiated at this time. Exit interview held. Copy of report issued.

Following is the summary of the allegations and investigation finding: Regarding allegation: “Staff does not ensure food served to residents is of good quality” Information was received that the food quality is terrible and the food servers give terrible customer service. No other detail was provided. During the initial visit and subsequent visits, facility kitchen and dining was toured; total of eight (8) random residents and four staff were interviewed. LPA was provided with a copy of the facility menu. During subsequent visits to the facility, LPA observed a sufficient supply of non-perishable and perishable food supply. The supply of perishable and nonperishable food observed found it to be in good condition and of substantial variety. The LPA observed a variety of meats, fish, fruits, and vegetables. Eight (8) of eight random residents interviewed reported to be very satisfied with the facility, food quality and quantity. Interviews revealed that if a resident does not like a meal, they are offered a different option. In general, interviews revealed minimal complaints as it pertains to food quality and adequate food service. LPA spoke with the reporting party (RP) on 2/18/2026 and it was mentioned that they are satisfied with the food quality and service at this time. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Staff does not ensure food served to residents is of good quality” is deemed unsubstantiated at this time. Regarding allegation: “Staff does not ensure residents receive adequate care in a timely manner”: Information was received that a resident (name unknown) screamed for help for several hours (date unknown) and the facility staff didn’t respond. In addition, it was reported that the front desk staff don't answer the phones at night and just let the phone ring. LPA attempted to speak with the RP however RP declined and stated that “everything is ok”. Staff interviewed denied the allegation and reported that the front desk phone is answered day/night and they have not had any issues reported by residents. Staff reported that the residents are checked regularly at least every 2hrs by staff on each shift. Eight (8) out of eight (8) residents interviewed expressed being satisfied with care service and availability of staff in the community. Residents interviewed did not report any issues with reaching front desk staff at night. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Staff does not ensure residents receive adequate care in a timely manner” is deemed unsubstantiated at this time. (Continue to LIC9099c) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Regarding allegation “Staff does not ensure resident is accorded respect in relationships with other residents”: Information was received that residents’ turn the volume on the TV up really high and it keeps other residents up all night. It was also stated that the staff in the kitchen ignore residents when they ask for their food. LPA attempted to speak with the RP about this allegation however RP declined and stated that “everything is ok”. Staff interviewed denied the allegation and stated that majority of the residents in the assisted living side get along well and respect each other; staff reported that if there were an issue residents would speak up. Staff reported that there are residents who are challenging but are respectful to each other and keep things neutral. Staff stated that they have not had any issues reported by any residents at this time. Eight (8) out of eight (8) residents interviewed reported no mistreatment. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Staff does not ensure resident is accorded respect in relationships with other residents” is deemed unsubstantiated at this time. Regarding allegation “Licensee does not ensure all staff are able to communicate with residents”: Information was received that several of the care staff don't speak or understand fluent English. LPA attempted to speak with the RP about this allegation however RP declined and stated that “everything is ok”. Staff interviews consist of direct care staff, housekeeping staff and kitchen staff. All were able to demonstrate understanding questions asked and were able to converse with LPA. Eight (8) out of eight (8) residents interviewed reported no issues with communicating with staff. No complaints received about communicating issues with staff. Based on observation and interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “Licensee does not ensure all staff are able to communicate with residents” is deemed unsubstantiated at this time . Exit interviewed conducted and copy of report provided.

Report Continued from LIC 9099... It was alleged that staff did not adequately supervise a resident in care. It was reported that a resident went into the dining room and pulled out their genitalia in front of the residents. Records reviewed and interviews conducted revealed that there have been no reported incidents of residents exhibiting inappropriate behavior within the facility, specifically in the dining room. The ED reported that the facility is currently fully staffed, and that servers are present in the dining room to assist residents during mealtimes. Interviews conducted with residents indicated that they have not observed any residents engaging in inappropriate behavior while dining in the dining room. Residents further reported that staff are present in the dining room at all times during meal service. Additionally, seven out of seven residents interviewed reported no concerns regarding staffing levels or their living conditions at the facility. Based on the information obtained through interviews and record review, the Department has insufficient evidence to say the alleged violation occurred. Therefore, allegation “staff did not adequately supervise a resident in care” is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.

On 10/20/2025, LPA conducted a subsequent complaint visit and at approximately 1:45pm, LPA toured the facility with staff and interviewed eight (8) random residents. One out of twelve residents interviewed reported bug activity in their room. This resident did mention that the facility did provide assists; offered to switch rooms and provide pest control service for their room. Resident reported that they haven’t seen any bugs yet. Resident shared that they keep food items sealed in bags and boxes and so far no bug activity observed. Other residents interviewed denied any bed bug activity in their room at this time. Staff interviewed reported that the facility is contracted with Orkin pest control for monthly service and more frequently if needed. Staff reported that resident rooms are inspected by maintenance staff for any issues and the exterminator is contacted anytime bug activity is reported/seen. Executive Director provided records and invoices from Orkin Pest Control for the last two months confirming general pest (bug) prevention treatment conducted. Although the allegation may have happened or is valid, documentation and interviews confirmed the facility is making a continuous effort to keep the facility free from pests and insects at this time. Therefore, based on information gathered the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.

Licensing Program Analysts (LPAs) Brian Balisi and Martha Arroyo arrived at the facility unannounced to conduct a required annual visit at approx 9:18 a.m. Upon arrival LPAs met with Executive Director Kevan Sidney and explained the reason for the visit. At approx 10:00a.m. , LPAs toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. LPA  began the inspection in the kitchen/food service area. Knives are kept inaccessible to residents in care.  Kitchen appliances were observed to be in operable condition.  Facility dining room and commercial kitchen were inspected and found to be in compliance with Title 22 regulations. The LPAs observed sufficient perishable and non-perishable foods to meet the minimum two-day and seven-day supply of food and water.  Refrigerator and food pantry were checked for proper labels and expiration dates and food labels had expiration date clearly marked. LPA inspected the common areas throughout the facility. The common areas include the following on the first floor a library, multi-purpose/activity room, dining room, bistro, and the auditorium. On the second floor is the memory care area with patio, 2 sitting/living rooms. All the rooms have been appropriately furnished. The common areas were observed to be properly furnished and relatively clean at the of the visit. There is a dedicated area for the posting of required documents directly by the main entrance and hallway. Fire extinguishers were observed throughout the facility, fully charged and were last serviced  03/08/2025. All exits in Memory care have functioning auditory devices and were operational at the time of the visit. The facility has an adequate supply of Personal Protection Equipment (PPE) and the facility is able to obtain additional supplies as needed. Facility has four stairwells, LPAs observed each stairwell with an evacuation chair. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 LPAs inspected ten (10) randomly selected bedrooms in memory care and assisted living.  The resident bedrooms were properly furnished with a bed, night stand, and sufficient lighting for each resident. The bedrooms had appropriate and adequate bedding and linens. LPA observed all bathrooms in each resident bedroom were clean, properly supplied and had functional fixtures. The hot water was measured in each bathroom within 105 - 115 degrees Fahrenheit. Resident bathrooms were clean and sanitary and in operating condition with grab bars and non-skid surfaces. The bathrooms were sufficiently stocked with supplies and paper towels. Records review six (6) resident records were reviewed for, but not limited to: appraisals, medical records, admissions agreement, consent forms. Six (6) Personnel records were reviewed for, but not limited to: personnel records, health assessments, criminal record clearances, first aid/CPR training, and the appropriate training. All records reviewed were in order at the time of the visit. Daily vehicle inspection list and California Highway Patrol Inspection report was reviewed for facility vehicles Medications review.  The medications are centrally stored in a med room on the third floor inaccessible to residents in care. Medications are properly documented on the centrally stored medications and destruction record. Medications were observed to be given as prescribed at the time of the visit. Infection Control / Emergency Disaster Planning: During today’s visit, the LPAs reviewed the facility's infection control policy as well as their emergency disaster plan. The facility’s policies and procedures as they pertain to infection control are adequate at this time.  Daily vehicle inspection list and California Highway Patrol Inspection report was reviewed for facility vehicles. The last fire alarm system inspection was completed on 08/21/2025 and was found to be in compliance with Fire Code Regulations at the time of visit. The last Wet Sprinkler system was completed on 05/21/2025 and was found to be in compliance with Fire Code Regulations at the time of the visit. Emergency disaster drills conducted quarterly as per regulation; last disaster drill conducted on 12/07/2025. LPAs obtained the following documents: Census, Staff schedule, Emergency Disaster plan, Fire Extinguisher, carbon monoxide, and sprinkler test records and updated Limited Liability insurance. Last disaster drill was conducted this month. No deficiencies cited. Exit interview conducted and report issued to the Administrator.

Licensing Program Analyst (LPA) Zabel Chochian arrived at the facility to conduct a Pre-Licensing visit at the proposed facility site. Upon arrival LPA met with Applicant Representative/Administrator Kevan Sidney and Savant of Woodland Hills - Vice President Nirjara Acharaya . This is a change of ownership application from Commons at Woodland Hills, The to Savant of Woodland Hills - A Residential Care Facility for the Elderly (RCFE) with requested capacity of 322 residents. The facility is currently operating as Commons at Woodland Hills #197609641 with a current census of 103. At 11:30am a tour of the physical plant was conducted. The Facility consist of a single building with three (3) levels. The Facility is equipped with climate control central air and heating (75*F at the time of visit today). KITCHEN: The facility is equipped with a kitchen that is supplied with adequate dining and cook ware. Sufficient supplies of perishable and nonperishable food observed. Appliances and fixtures observed clean and functional. The walk-in refrigerator observed at 40 degrees and walk-in freezer at 0 degrees. They have a dishwashing machine that is used to clean the dishes. Emergency food storage and supplies observed on the 2nd floor. BEDROOMS: There are 161 resident units total in assisted living side, with 12 rooms that are shared in the memory care area. The memory care rooms are 201 - 211 and 226- 240. There is a delayed egress door to both entrances to the memory care unit with a 15 second delay and key code entry. LPA observed the following resident rooms #103, 108, 115, 208, 210, 336, 310, 315, 325, and 317; all rooms observed appropriately furnished. All bedrooms were supplied with all required bedding and linens. There is sufficient lighting as well as closet and drawer space available. All resident bathrooms are properly equipped with grab bars and non-skid mats/strips for shower and walk in tubs. Hot water in the resident rooms was between 111.5-114.5 degrees Fahrenheit . All bathrooms are properly equipped with grab bars in the shower / walk in tub and by the toilet. The resident rooms have emergency pull cord system - pull cords tested during visit. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 COMMON AREAS: These include the following on the first floor a library, multi-purpose / activity room, dinning room, hydration area, and the auditorium. On the second floor has the memory care area with patio, dining and activity area. The third floor has additional resident rooms. All the rooms have been appropriately furnished. There is a dedicated area for the posting of required documents directly by the main entrance and hallway. The facility has a fire alarm and sprinkler system in place. The facility smoke alarm system is hard wired and last tested on 11/7/2024 by Taasco Co.. All fire extinguishers are fully charged and last serviced on 03/08/2024. The facility has no fountain or swimming pool. There are no bodies of water. BATHROOMS: There are several common bathrooms. The first floor has 2 bathrooms along the main hallway. The second floor has 1 bathroom located in the memory care unit. The third floor bathroom is along the main hallway by the elevator. LAUNDRY ROOM / PARKING AREA / STORAGE: There is a laundry room located next to the kitchen. There are two laundry areas, the one with industrial washers and dryer that the facility staff use. There is also a smaller laundry area is equipped with 2 washers and 2 dryers for resident use. The staff break room is located next to the laundry rooms. There is no garage but there is limited parking at the back of the facility (north side). SURROUNDING GROUNDS: The property is equipped with gates west side of the building. There is no gate on the east side of the building leading to the parking area. MEDICATION ROOM: Is located on the third floor and is locked and inaccessible to the residents. The room is also equipped with several first kits. FACILITY RECORDS: The facility records are kept in the office for both residents and staff members. The medication room also has resident records pertaining to health care needs. Comp III conducted with the Administrator. This report will be sent to the Centralized Application Bureau (CAB). You will be notified by the CAB Analyst when your license has been approved. You are not allowed to begin operating until you have been notified that your license has been approved by the CAB Analyst. Failure to comply could affect approval of your license. Exit interview conducted. A copy of the report was issued.

COMP II by CAB successfully completed Facility Type: RCFE Application Type: CHOW Capacity: 322 Census (if any clients in care): 103 Method: Telephone call with CAB COMP II Participants:Kevan Sidney , Administrator; Adam Zenou, Owner; Shannon Betker, analyst. Applicant/administrator participated in COMP II at CAB via telephone call with analyst at CAB. Identification of the applicant and administrator was verified by confirming driver's license number. During COMP II, applicant and administrator confirmed the understanding of Title 22. Component II was successfully completed. Applicant and administrator were advised to email/fax signed LIC 809 with copy of photo ID to CAB. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readiness