California · La Quinta

Caleo Bay Alzheimer's Special Care Center.

RCFE · Memory Care66 bedsDementia-trained staff(760) 771-6100
Peer rank
Top 41% of California memory care
See full peer rank →
Facility · La Quinta
A 66-bed RCFE · Memory Care with 3 citations on file.
Licensed beds
66
Last inspection
Jul 2025
Last citation
Jan 2025
Operated by
Westbrook Mgmt, LLC; Laquinta Investors Lp
Snapshot

A large home, reviewed on public record.

Caleo Bay Alzheimer's Special Care Center

© Google Street View

Approximate location
Peer Comparison

Compared to 52 California facilities with a similar number of beds.

RCFE memory care · 36-month window. Higher percentile = better performance on inspection record. Source: California Dept. of Social Services · Community Care Licensing.

Severity rank
63rd%
Weighted citations per bed.
peer median
0
100
Repeat rank
Not enough repeat citations
among peers to rank.
Repeat deficiencies as share of total.
Frequency rank
14th%
Deficiencies per inspection.
peer median
0
100

Rankings based on 36-month CDSS inspection data. Severity and frequency: fewer citations = higher percentile. Repeat rate: lower repeat citation share = higher percentile.

Save for comparison:
The Record

Citation history, plotted month by month.

3 deficiencies on record. Each bar is a month with a citation.

Peer median 1 · dashed
Last citation: JAN 2025. Compared against peer median (dashed).
peer median
JAN 2025
Nov 2024as of Oct 2026

Finding distribution

3 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G
H
I
Sev 2
D3
E
F
Sev 1
A
B
C
The Rulebook

The rules that apply to this facility.

State requirements with the exact regulation citation, plain-language explanation, and a question to ask on tour. Rules this facility has been cited for appear first.

What dementia-care training must staff complete?22 CCR §87705 / HSC §1569.625
Cited Jan 2025+
Plain language

Because a facility markets dementia or Alzheimer's care, state law mandates higher training standards: 12 hours of initial dementia training (6 hours before a staff member works independently with residents, 6 more within the first 4 weeks), 8 hours of annual dementia in-service every year thereafter, and an administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle. Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.

Ask on tour

“Can you show me each direct-care staffer's most recent dementia training certificate, and tell me when their next refresher is due?”

Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Caleo Bay Alzheimer's Special Care Center's record and state requirements.

01 /

The facility has 6 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

10 complaints are on file with CDSS — were any substantiated, and what remediation did the facility take in response to substantiated findings?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

The July 10, 2025 inspection cited 1 deficiency related to §87705 or §87706 dementia-care requirements — can you provide your corrective-action plan for the cited item and explain what changes were implemented?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

Full Inspection Record

Every inspection visit, verbatim.

5 inspections in the public record, most recent first. Plain-language summaries open first — click into any row for the full citation text.

5
reports on file
3
total deficiencies
2025-07-10
Annual Compliance Visit
No findings

Plain-language summary

This was a routine annual inspection on July 10, 2025, and no violations were found. The facility was clean and well-maintained, with proper safety equipment, locked storage for medications and hazardous items, adequate staffing, and documented staff training and certifications in place.

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Read full citation text
Read raw inspector notes

On July 10, 2025, Licensing Program Analyst (LPA), Venus Mixson arrived at the facility unannounced to conduct the Required Annual Inspection and met with Executive Director, Maria Arriaga. The facility file review was conducted at the Regional Office and additional records were requested and reviewed on site. The facility is licensed for 66 Adults and is currently operating at a capacity of 46 Adults (740). The facility has a dementia program and approval for locked perimeters with an alarm and signal system. The facility does not have any bodies of water. The facility is approved for 20 hospice residents; currently the facility has 15 residents receiving hospice services. LPA Mixson toured the facility along with Maria Arriaga and made observations pertaining to the annual visit. LPA inspected the facility inside and outside. There were no obstructions or debris to the indoor or outdoor passageways at the time of this visit. The facility is a Community type facility located at 47805 Caleo Bay Drive La Quinta, CA. 92253. Physical Plant: The facility phone number is (760) 771-6100 and it is operable. LPA Mixson observed a sampling of the residents’ living units, and each was equipped with required furniture as per Title 22 at the time of this annual inspection. LPA Mixson inspected a sample of the facility bathrooms, and the hot water temperature tested within regulations. The bathrooms were clean, and appliances were operating appropriately currently. The facility is equipped with operating smoke detectors, carbon monoxide alarms, and fire extinguishers. LPA Mixson observed required postings such as "If you See Something, Say Something,” the "Personal Rights," and the PUB 475. The cleaning supplies and sharp items were kept locked and inaccessible to the residents in care. There was a designated storage space for the residents and staff files, and it was locked and inaccessible to residents in care currently at the time of this visit. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Medications : Were locked and inaccessible to residents in care. There were a sufficient supply of medication for each resident. Overall facility is clean, furniture is in good condition, the Community Facility is free of odors. Facility's cooling system and other appliances were operable currently at the time of this visit. Licensee informed LPA there were night lights for safety throughout the facility, for night. Food Service: Non-perishable and perishable food supply is sufficient per regulations, and there are a variety of food types available for residents. Dishes and utensils were in sufficient supply and stored properly, and sharp items are locked. Care & Supervision / Administration: Adequate staff are present for the supervision of resident in care, and floor plans, telephone numbers and personal rights were found posted throughout the facility. Listed Administrator possesses a current administrator’s certificate with an expiration date of 11/07/2026, Maria Arriaga. LPA observed it is posted in the facility. Records Reviewed and Resident/Staff Files: LPA reviewed staff files and reviewed the staff schedule. Staff files reviewed have criminal clearance and updated training along with First Aid Certification. Resident files reviewed possessed requested documentation and current weight records. Disaster preparedness: LPA Mixson reviewed facility's emergency and disaster plan as well as disaster training binder. LPA observed the last fire drill was conducted on 06/19/2025, was facilitated by Licensee, and met regulations. Infection Control: LPA Mixson observed the hand washing stations in the facility restrooms, PPE equipment, and cleaning supplies. LPA reviewed the facility's infection control plan and found required infection control measures. There were no observable deficiencies noted or cited per Title 22, Division 6 of the California Code of Regulations at the time of this annual inspection. An exit interview was conducted where a copy of this report was discussed and given to Executive Director, Maria Arriaga.

2025-01-23
Complaint Investigation
Mixed
Type B · 1 finding
Inspector · Janira Arreola

Plain-language summary

A complaint investigation looked into two allegations: that a resident took another resident's medications, and that a resident wandered into the facility's parking lot. Inspectors found no evidence to support the medication claim after reviewing incident reports, conducting staff interviews, and observing medication storage during facility walk-throughs. However, inspectors did confirm that the resident wandered into the parking lot in August 2021 and was found 15 minutes later after staff conducted a head count and alarm check.

Read full citation text (1)
Type B22 CCR §87705(f)(6)
Verbatim citation text · 22 CCR §87705(f)(6)

“Based on interviews and records review, R1 eloped from the facility locked perimeter. This poses a potential health, safety, or personal rights risk to residents in care.”

Read raw inspector notes

Interview with R1 was attempted which revealed R1 was not a reliable historian. Interview with R1’s family member revealed they had been informed R1 had been seen by a medication chart that had an applesauce cup. It was reported staff redirected R1 from the cart. The family member could not recall what staff had relayed this information LPA conducted a walk through of the facility on 9/12/2023 and 9/29/2023 and did not observe unattended or unlocked medication. LPA conducted (3) staff interviews who revealed they did not recall R1 taking medications that were not their own. LPA conducted a review of the incident reports for R1, and found none reported for medication errors. Therefore, the allegation that R1 took another resident’s medications is unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 As of 07/19/2013 the facility is approved for delayed egress and locked perimeters. Interview with R1 was attempted which revealed R1 was not a reliable historian. Interviews with (3) staff members where conducted. (2) of (3) staff did not recall if R1 had ever left the facility. (1) of (3) staff interviews revealed R1 had wandering into the parking lot of the facility and had been found (15) minutes later. Staff revealed an incident report was submitted to the department. LPA reviewed the incident report dated 8/6/2021 revealed R1 was unable to be located in the facility which prompted a head count, rooms checks and check of monitoring alarms. It was documented R1 was not located in the facility, and was found in the parking lot when a check was conducted outside. No time period on R1’s absence was documented. Based on interviews conducted and records reviewed the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations Title 22 is being cited on the attached LIC 9099 D. An exit interview was conducted, and a copy of this report was provided.

2024-07-24
Annual Compliance Visit
Type B · 2 findings
Inspector · Yolanda Delgado

Plain-language summary

A routine annual inspection found the facility generally meeting requirements for resident documentation, physical safety, food service, and staffing levels to care for its 44 residents. Two deficiencies were cited related to missing employee health screening and TB test documentation. The facility's dementia program, hospice services, emergency systems, and fire safety equipment were all operational.

Read full citation text (2)
Type B22 CCR §87412(a)
Verbatim citation text · 22 CCR §87412(a)

“Based on LPA Delgado's observation, interview and record review, the licensee did not comply with the section cited above in employee rights for S1, S2, S3, S4, S5, S7, S8, S9, S10, criminal record statement for S1, S6, personnel record or job appliation for S3, S9 not observed in personnel files which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2024 Plan of Correction 1 2 3 4 Licensee will ensure staff will complete documents and maintain a copy in file and email copies to LPA by POC due date.”

Type B22 CCR §87412(a)(11)
Verbatim citation text · 22 CCR §87412(a)(11)

“Based on LPA Delgado's observation, interview and record review, the licensee did not comply with the section cited above in S1,S2, S3, S4, S5, S6, S7 did not have a health screening in their personnel file which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 08/07/2024 Plan of Correction 1 2 3 4 Licensee will ensure staff 1-7 obtain a health screening and maintain a copy in their personnel file and will email copies to LPA by POC due date.”

Read raw inspector notes

Licensing Program Analyst (LPA) Yolanda Delgado arrived unannounced to conduct an annual inspection. Upon arrival LPA was greeted by facility staff and granted entry. LPA began inspection with introduction, visit purpose and provided the Administrator with LPA identification. At the time of the visit there was eighteen (18) staff and forty-four (44) residents present. The facility has a dementia program and approval for locked perimeters with an alarm and signal system. The facility does not have any bodies of water and no firearms on premises. The facility is approved for 20 hospice residents; currently the facility has 14 residents receiving hospice services. Resident record review began- Ten (10) records were reviewed. LPA reviewed for admission agreement, medical assessment and TB test results, consent forms, identification and emergency information, appraisal needs and service plans, centrally stored medication/destruction records, safeguard for personal property/valuables, and personal rights notification. This facility is meeting documentation requirements. Physical Plant and Safety of Environment/Operational Requirements- LPA toured the facility inside and outside. The facility is maintained at a comfortable temperature for the clients. Lighting is sufficient for safety and comfort. Water temperature measured 109.0 degrees F. Laundry facilities and a locked area is present for storing laundry soap and other chemicals in a separate area. All outdoor and indoor passageways are free of obstruction. A locked area is provided for medications and sharp objects. LPA verified there is a telephone working at this location. (Continued on page 2) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 (Continued from Page 1) Food Service- Food supply meets the requirement of one week supply of nonperishable and 2 day supply of perishables food on hand. A menu is posted, foods are dated to assure safety. Food prep areas are clean and organized. LPA began review of employee records- Ten (10) records were reviewed. LPA reviewed employee record for first aid certification, fingerprint clearance, personnel/job application-2 missing, health screening-7 missing and TB test results-5 missing, criminal record statement-2 missing, employee rights-9 missing, training verification and current administrator certification. CPR and requirements have been met. The facility employs enough staff to maintain cleanliness and meet the needs of the clients in care. Administrator certification is present and current. Information was provided regarding fingerprint clearances of employees and further review is needed at this time. LPA made observation throughout the inspection process to assess if the facility remains in conformity with the State Fire Marshall regulations. The facility has not exceeded its capacity limitation and the structure remains unchanged according to the approved floor plan. Smoke detectors and carbon monoxide detectors were tested and found to be operational. Fire extinguishers are tested or replaced annually and were last done so on 09/25/2023. The facility is conducting emergency disaster drills. The last disaster drill was conducted on 07/18/2024. LPA allocated time to prepare this report for delivery. Based on the information received during this visit today, two (2) deficiencies is being cited per Title 22, Division 6 of The California Code of Regulations. This report, LIC809D, LIC811 and Appeal Rights was reviewed with and a copy provided to the facility representative.

2023-12-07
Complaint Investigation
Unsubstantiated
No findings
Inspector · Javina George

Plain-language summary

A complaint alleged that a staff member was rough with residents and pulled one resident's hair. The facility investigated and found no visible marks or bruises, the accused staff member denied the allegation, and other residents could not confirm the incident due to their medical conditions; the complaint was found to be unsubstantiated, though the facility suspended the staff member pending the outcome of its investigation.

Read full citation text
Read raw inspector notes

party made the request for S1 not take care of Resident #2 (R2), as they felt S1 was rough and upsets R2. On 11/30/23, Further documentation revealed that Resident #3 (R3) made the statement while being in the hallway and observing S1 and stating "hey that's the one had pulled my hair". Per Executive Director Maria a body check was conducted and there were no visible marks or bruises observed. In addition S1 denied the allegation, and handling any residents in a rough manner and pulling their hair. S1 stated that most residents require Per an interview conducted with R1, R1 could not identify S1 when shown a picture or recall the incident. R2 and R3 were unable to be qualified as a witnesses due to their medical diagnosis. On 12/01/23 the facility called and self reported the incident, and explained the actions that were taken as well as there was an active investigation pending and the staff was suspended and unable to return to work until the conclusion of the investigation, which will lead to termination of employment. Therefore based on observations, interviews and records review the allegation is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted and a copy of report was reviewed and provided to Maria Arriaga, Executive Director.

2023-10-19
Complaint Investigation
Unsubstantiated
No findings
Inspector · Javina George

Plain-language summary

A complaint alleged that facility staff did not assist a resident with meals as needed. An inspector reviewed progress notes and interviewed multiple staff members, who confirmed that staff made feeding attempts, though the resident ate some days and not others. The investigator found insufficient evidence to prove the complaint either way and closed it as unsubstantiated.

Read full citation text
Read raw inspector notes

with feeding as indicated or needed. Per interviews with multiple facility staff revealed corroborated what was documented in R1s progress notes. Which was R1 would eat some days, and would not eat others, but the attempts were made. There is insufficient evidence to corroborate or refute the allegation of facility staff did not assist resident with meals as needed , therefore the allegation is UNSUBSTANTIATED at this time. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, a copy of this report was reviewed and provided along with the 9099C, and appeal rights were given to Executive Director Maria Arriaga.

12 older inspections from 2021 are not shown above.

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