Francel Guest Home Ii
RCFE · Memory Care
A Residential Care Facility for the Elderly (RCFE) is a non-medical residential care home licensed by California CDSS under Health & Safety Code §1560. Residents receive help with daily living activities such as bathing, dressing, and medication management. An RCFE with a Memory Care designation is additionally required by California Title 22 (§87705 and §87706) to provide specialized staff training in dementia care, individualized care plans for residents with cognitive impairment, and appropriate supervision protocols — requirements that go beyond a standard RCFE license.
9441 Houston Avenue · Anaheim, 92801
Quick facts
Inspection comparison
Updated May 1, 2026Compared to 151 California RCFE memory care facilities of similar size, over the last 36 months.
Source: California Department of Social Services, Community Care Licensing Division. View raw inspection records →
Peer comparison
Percentile vs 151 similar California CA / rcfe_memory_care / small beds facilities · higher = better
Weighted citations per bed
Repeat deficiencies as share of total
Deficiencies per inspection
Tick mark at 50% = peer median
Citation severity over time
↓ improvingWeighted severity score per month · 24 months
Weighted score (24mo)
56
Last citation
Apr 25
Finding distribution
7 total · 36 monthsScope × Severity (CMS A–L)
The rules that apply to this facility
California Title 22 requirements for this facility, with the specific regulation and a suggested question for each.Rules this facility has been cited for are shown first.
What dementia-care training must staff complete?Cited Jul 202422 CCR §87705 / HSC §1569.625
Because this facility markets dementia or Alzheimer's care, state law mandates higher training standards:
- 12 hours initial dementia training — 6 hours before a staff member works independently with residents, 6 more within the first 4 weeks.
- 8 hours annual dementia in-service — required every year thereafter.
- Administrator CE — the administrator must include 8 hours of dementia-specific continuing education in every 2-year recertification cycle.
Training must cover individualized care plans, behavioral expressions, appropriate supervision, and the facility's dementia care philosophy.
Ask on tour: Ask how dementia training records are kept — families may request documentation.
How many staff must be on duty overnight?22 CCR §87415
Based on 14 licensed beds:
One qualified staff member must be on call and physically on premises at all times overnight.
Violation pattern to watch for:A facility that documents a staff member as "on call" but with that person physically off-site — when the law requires on-premises presence — is in violation of this section.
Ask on tour: Ask the facility to walk you through their overnight staffing plan and confirm whether on-call staff are on premises or off-site.
What health conditions can this facility legally accept or refuse?22 CCR §87612–87615
Restricted — allowed with physician order + care plan
- Supplemental oxygen
- Insulin and injectable medications
- Indwelling or intermittent catheters
- Colostomy / ileostomy
- Stage 1 and Stage 2 pressure injuries
- Wound care (non-complex)
- Incontinence
- Contractures
Prohibited — facility must refuse or discharge
- Stage 3 or Stage 4 pressure injuries
- Feeding tubes (PEG, NG, or J-tube)
- Tracheostomies
- Active MRSA or communicable infections requiring isolation
- 24-hour skilled nursing needs
- Total ADL dependence with inability to communicate needs
A hospice waiver (HSC §1569.73) can allow continued care for residents on hospice who would otherwise fall into a prohibited category.
Ask on tour: Ask whether your loved one's specific care needs are restricted or prohibited, and what the facility's process is if needs change after admission.
What must this facility report to the state — and how fast?22 CCR §87211 / WIC §15630
- ImmediateElopement, fire, epidemic outbreak, or poisoningImmediately
- 2 hoursAbuse with serious bodily injury2-hour phone report + 2-hour written report — to the California Department of Social Services (CDSS), Adult Protective Services, and law enforcement
- 24 hrsAbuse without serious bodily injuryWithin 24 hours
- Next dayDeath of a residentPhone by next working day; written within 7 days
- Next dayInjury requiring medical treatment beyond first aidPhone by next working day; written within 7 days
- WrittenBankruptcy, foreclosure, eviction, or utility shutoff noticeWritten notice to CDSS and residents — $100/day penalty (max $2,000) for failure
Your enforcement lever:Incidents that aren't reported on time are themselves a separate violation. If you believe a reportable event wasn't filed, you can submit a complaint directly to the California Department of Social Services (CDSS).
How does CDSS enforce these rules?22 CCR §87755–87777 / HSC §1569.58
- 1Notice of DeficiencyWritten citation with a correction deadline. Facility must submit a Plan of Correction.
- 2Civil PenaltyStarts at $50/day for non-serious; $150/day for serious deficiencies — immediately, with no grace period. Repeats escalate to $150 first day + $50/day, then $1,000 first day + $100/day.
- 3Suspension of AdmissionsFacility cannot accept new residents until violations are corrected.
- 4Temporary Suspension or RevocationEmergency suspension for imminent danger; full revocation after administrative hearing.
- 5Exclusion OrderAdministrator and operator can be barred from all CDSS-licensed facilities — not just this one.
See how these rules have been applied to this specific facility:
View state inspection record and citationsQuestions to ask on your tour
Based on Francel Guest Home Ii's state inspection record.
The facility has 5 serious citations on file across all inspections — can you provide your corrective-action plan for each cited item, and show families any documentation of remediation steps taken?
The April 8, 2026 inspection resulted in a deficiency notice — can you provide the written notice and walk families through the specific corrective actions taken in response?
California Title 22 §87705 requires a written dementia care program — can you provide that program document and explain how it guides day-to-day care for residents with memory impairment?
The facility holds 14 licensed beds and is designated for memory care — what is the admission process for determining whether a prospective resident's needs match the facility's service capabilities?
State records
California Dept. of Social Services · Community Care Licensing- License number
- 306003566
- License type
- RESIDENTIAL CARE ELDERLY
- License status
- LICENSED
- License expires
- Not yet indexed
- Licensed beds
- 14
- Operator
- Francel Guest Home, Inc.
Inspections & citations
4
reports on file
7
total deficiencies
5
Type A (actual harm)
1
dementia-care citations
InspectionApril 8, 2026No deficiencies
Plain-language summary
This was a routine annual inspection of the facility. The inspector found the home well-maintained with clean resident rooms, working smoke and carbon monoxide detectors, proper water temperature, adequate food supplies, secure storage of hazardous items, and complete staff and resident files—no violations were cited.
View full inspector notes
Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced annual inspection at the facility. Upon arrival, LPA met with Administrator (AD) Christine Balisi, explained the purpose of the visit, and toured the interior and exterior of the facility with AD.The facility is a single-story home consisting of eight bedrooms, including one staff room, four bathrooms, a living room, dining room, and kitchen. The backyard includes a storage shed with three rooms and an additional storage area.During the inspection, LPA observed that resident rooms were furnished with a bed, chair, clean linens, and adequate storage space, and were free of tripping hazards. Manual smoke detectors, carbon monoxide detectors, and exit alarms were tested and found to be operational. Bathrooms were observed to be in good condition and equipped with grab bars.LPA measured the hot water temperature in both restrooms, which ranged from 110.0 to 114.6 degrees Fahrenheit. The facility maintained the required minimum two-day supply of perishable food and seven-day supply of nonperishable food. Kitchen appliances were inspected and found to be operational. Knives and cleaning chemicals were secured in a locked cabinet located in the garage.Fire extinguishers were fully charged, with pressure indicators in the green zone. The exterior of the facility was observed to have a shaded seating area and was free of tripping hazards.LPA reviewed two resident files and medications and found no discrepancies. All staff and resident files reviewed contained the required documentation.Based on LPA’s observations during today’s visit, no deficiencies were cited. An exit interview was conducted with AD Christine Balisi, and a copy of this report was provided.
InspectionApril 15, 2025Type A4 deficiencies
Plain-language summary
A routine annual inspection found that the facility's living spaces, bathrooms, and safety equipment were generally well-maintained, but there were several issues requiring correction: knives and cleaning chemicals were accessible to residents due to broken cabinet locks (temporarily moved to a locked garage), fire extinguishers had an outdated inspection date, and the facility could not produce records of required quarterly fire drills. The facility also lacked required signage and had tripping hazards in the yard from broken pallets and plastic bags. Medications and resident records were properly managed and documented.
View full inspector notes
Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced annual inspection at the facility. LPA met with Administrator (AD) Christine Balisi, explained the purpose of the visit, and toured the interior and exterior of the facility with AD. The facility is a single-story home with eight bedrooms (one for staff), four bathrooms, a living room, dining room, and kitchen. The backyard includes a storage shed with three rooms and a storage area. Resident rooms were furnished with a bed, chair, clean linens, and adequate storage space, free of tripping hazards. Manual smoke detectors, carbon monoxide detectors, and exit alarms were tested and operational. Bathrooms were in good condition, equipped with grab bars. At 10:38 AM, hot water temperatures in both restrooms measured between 110.0°F and 114.6°F. The facility met requirements for a minimum two-day supply of perishable food and a seven-day supply of non-perishable food. Kitchen appliances were inspected, but the cabinet intended to secure knives and sharp objects was broken, making them accessible to residents. Additionally, chemicals under the kitchen sink were accessible due to a broken cabinet lock. AD and staff temporarily secured the chemicals and sharps in the locked garage until repairs are made. Fire extinguishers were fully charged with indicators in the green zone but had an outdated inspection date of January 30, 2023. Medications were securely stored in a locked cart in the staff room. LPA reviewed two resident files and medications, finding no discrepancies. All staff and resident files contained required documentation. However, the facility could not provide a log of the required quarterly fire drills. LPA did not see PUB 475 sign in the facility. The facility did not have any tablet device for residents' use. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 The exterior had outdoor furniture in good repair, but the grounds had tripping hazards, including broken wooden pallets and multiple plastic bags obstructing a clear path. Based on the observations , deficiencies are cited per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with AD, providing a copy of this report and appeal rights at the conclusion of the inspection.
Regulation
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
Inspector finding
Based on observation, the licensee did not comply with the section cited above by havening a broken wooden pallets and trash bags with no space for resident's activites which poses an immediate health and safety to persons in care. POC Due Date: 04/16/2025 Plan of Correction 1 2 3 4 AD to clean the backyard and have room for residents' activity.
Regulation
(6) All outdoor and indoor passageways and stairways shall be kept free of obstruction.
Inspector finding
Based on observation, the licensee did not comply with the section cited above by not havining room in backyard for resident's enjoyment due to un-care of facility grounds which poses an immediate health and safety to persons in care. POC Due Date: 04/16/2025 Plan of Correction 1 2 3 4 AD to clean backyard and submit proof to LPA by POC due date
Regulation
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. (1) Disinfectants, cleaning solutio…
Inspector finding
Based on observation, the licensee did not comply with the section cited above by havening a broken lock for sharps and knives which poses an immediate health and safety to persons in care. POC Due Date: 04/16/2025 Plan of Correction 1 2 3 4 AD to fix locks and secure sharps and send proof to LPA by POC due date which is 24 hours from citation date
Regulation
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill,…
Inspector finding
Based on record review, the licensee did not comply with the section cited above by not conducting emergency quarter drills which poses a potential safety to persons in care. POC Due Date: 05/08/2025 Plan of Correction 1 2 3 4 AD to submit proof of drills to LPA by POC due date
InspectionJuly 17, 2024Type A3 deficiencies
Inspector: Mary Rico
Plain-language summary
During a routine annual inspection, the facility was found to be clean, safe, and properly staffed, but three violations were cited: one resident's required annual medical assessment was five years overdue, medication records for one resident lacked the exact date and time a medication was given, and the outdoor patio was blocked by stored items making it inaccessible to residents (the administrator agreed to move these items). The facility has approved capacity for 14 residents and currently houses 11.
View full inspector notes
Licensing Program Analyst (LPA) Mary Rico made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with caregiver Jocylyn Late and was granted entry to the facility. Licensed capacity is (14) current census (11). LPA was accompanied by caregiver Jocylyn Late and Administrator Francisco Balisl to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected client bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated office for client/staff files. During facility tour, LPA observed outdoor activity area not easily accessible for residents in care. Outdoor patio was surrounded by large boxes, bed mattresses and pervious residents’ wheelchairs. Administrator had agreed to relocate items to their storage space. Food Service: Non-perishable and perishable food supply is sufficient for number of clients in care. Facility has a variety of food available for clients. Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Record Review: LPA reviewed (3) resident files for admission agreements, updated physician reports, and needs and services plans. 1 out the 3 residents did not have their annual medical assessment, which is required for dementia residents. R1 last medical assessment was conduct in 2021. LPA reviewed (3) resident medications. 1 out of the 3 residents prn medication, did not have the exact date and time it was provided. LPA also reviewed (3) staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screenings. Based on the observations made during today’s visit, two (2) Type A and one (1) Type B deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Administrator Francisco Balisl. Along with a copy of appeal rights.
Regulation
(d) If the resident is unable to determine his/her own need for a prescription or nonprescription PRN medication, and is unable to communicate his/her symptoms clearly, facility staff designated by the licensee, shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (3) The date and …
Inspector finding
Based on record review and interview, the licensee did not comply with the section cited above in 1 out of the 3 residents did not have the date and time the PRN medication was taking. S1 stated they did not document correctly when the PRN was provided which poses an immediate health, safety, or personal rights risk to persons in care. POC Due Date: 07/19/2024 Plan of Correction 1 2 3 4 The Administrator has agreed to provide medication training for all staff and will send LPA a copy of their …
Regulation
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident's dementia care …
Inspector finding
Based on record review, the licensee did not comply with the section cited above in 1 out of 3 record review did not have an updated medical assesment. R1 last medical assesment was conduct in 2021 as which poses an immediate health, safety or personal rights risk to persons in care. POC Due Date: 07/19/2024 Plan of Correction 1 2 3 4 The Administrator has also agreed to read regulation entirely and send LPA a self-certified letter that the regulation 87705(c)(5)(A) was read and understood. Th…
Regulation
(h) Facilities shall provide sufficient space to accommodate both indoor and outdoor activities. Activities shall be encouraged by provision of: (2) Outdoor activity areas which are easily accessible to residents and protected from traffic. Gardens or yards shall be sufficient in size, comfortable, and appropriately equipped for outdoor use.
Inspector finding
Based on observation, the licensee did not comply with the section cited above having outdoor acitvity area not easily accessible to residents. Outdoor patio was surrouned by large boxes, bed mattresses and pervious residents’ wheelchairs which poses/posed a potential health, safety or personal rights risk to persons in care. POC Due Date: 07/31/2024 Plan of Correction 1 2 3 4 The Administrator has also agreed to read regulation entirely and send LPA a self-certified letter that the regulation…
Other visitMarch 24, 2022No deficiencies
Inspector: Joseph Alejandre
Plain-language summary
This was the required annual inspection of the facility. The inspector found the home clean and well-maintained, with safe storage of medications, cleaning supplies, and knives, adequate food supplies, working bathrooms, and no hazards in the backyard or living areas, and cited no deficiencies.
View full inspector notes
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection (mitigation). LPA was greeted and granted entry by staff. LPA explained the reason for the visit. Christine Balisi's Administrator's Certificate expires 9/18/2023. Facility is a single story home with 8 bedrooms (1 bedroom is for staff), 4 bathrooms, living room, dining room and kitchen. In the backyard there is a storage shed which has 3 rooms and a storage room. The storage shed is for supplies and each room is kept locked. The storage room is kept locked and is for extra food. There are 5 refrigerators in the storage room each filled with different types of food. LPA and staff toured the facility. LPA observed all resident rooms had the required furnishings. LPA observed all resident rooms are shared rooms. LPA observed all bathrooms are operational and clean. Hot water measured 106.1 to 115.3 degrees Fahrenheit. LPA observed a 2 day perishable and 7 day non-perishable food supply in the kitchen. LPA observed the knives are kept locked in a kitchen drawer and the cleaning supplies are kept locked under the sink. The kitchen is clean and organized. LPA observed the fireplace in the living room has a piece of wood mounted to cover the opening. LPA and staff toured the backyard. There is a covered patio with a seating area for residents to sit outside. The exit gate is operational. No obstacles or hazards observed in the backyard. LPA observed medication is kept locked in a medication cart, the cart is kept secured in the staff bedroom which is locked. Administrator Christine Balisi arrived at 10:10 am. LPA consulted with the Administrator about continued Covid-19 mitigation procedures and reporting requirements. Facility has a mitigation plan that is pending approval. No deficiencies observed during the visit. No deficiencies are being cited as a result of the visit.. An exit interview was conducted and a copy of the report provided.
Federal summary
CMS Care CompareNot a CMS-certified facility
California RCFEs (residential care facilities for the elderly) are licensed by the state, not by CMS. CMS data only applies to skilled nursing facilities or to CCRCs that operate a licensed SNF wing.
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