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StarlynnCare
Washington · University Place

Hearthside Manor.

Hearthside Manor is Grade B, ranked in the top 30% of Washington memory care with 3 DSHS citations on record; last inspected Nov 2025.

ALF · Memory Care36 licensed beds · mediumDementia-trained staff
3615 Drexler Dr W · University Place, WA 98466LIC# 0000002142
Limited Inspection History · fewer than 4 records in 3 years
Facility · University Place
Hearthside Manor
© Google Street Viewoperator? submit a photo →
A 36-bed ALF · Memory Care with 3 citations on file — most recent Nov 2025.
Last inspection · Nov 2025 · citedSource · DSHS
Licensed beds
36
Memory care
✓ Yes
Last inspection
Nov 2025
Last citation
Nov 2025
Operated by
§ 01 · Snapshot

A medium home, reviewed on public record.

§ 02 · Peer Comparison

Ranked against 37 Washington facilities.

ALF memory care · 36-month window. Higher percentile = better. Source: Washington DSHS · Aging and Disability Services Administration.

Severity rank
39th
Weighted citations per bed.
peer median
0
100
Repeat rank
100th
Repeat deficiencies as share of total.
peer median
0
100
Frequency rank
72th
Deficiencies per inspection.
peer median
0
100

FACILITY WATCH · BETA

Hearthside Manor has 3 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

§ 03 · The Record

Citation history, plotted month by month.

3 deficiencies on record. Each bar is a month with a citation.

3weighted score · 24 mo
Last citation: NOV 2025. Compared against peer median (dashed).
peer median
NOV 2025
Jun 2024May 2026

Finding distribution

3 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G
H
I
Sev 2
D
E
F
Sev 1
A3
B
C
§ 05 · Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Hearthside Manor's record and state requirements.

01 /

Hearthside Manor holds a DSHS Specialized Dementia Care contract — can you provide a copy of the written dementia care program that describes how staff are trained to support residents with memory loss, and confirm which staff members have completed that training?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

The most recent inspection on November 1, 2025 recorded 3 deficiencies across 2 reports — can you walk us through the corrective action plans the facility submitted to DSHS for those deficiencies, and show documentation that each deficiency has been resolved?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

With 36 licensed beds and a dementia care designation, how does Hearthside Manor document that the physical environment meets DSHS requirements for residents who may wander or become disoriented, and can families review those safety policies during a tour?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

§ 06 · Full Inspection Record

Every DSHS visit, verbatim.

2 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

2
reports on file
3
total deficiencies
2025-11-01
Annual Compliance Visit
2 · Inspections

Plain-language summary

During a complaint investigation on September 23, 2025, Washington DSHS found that Hearthside Manor failed to report suspected physical abuse of a resident to the department, in violation of state law; a witness statement documented that on September 15, 2025, staff grabbed a resident by both arms and yanked them upright while the resident was fighting, causing the resident to yell out. The facility's failure to report this incident to authorities denied the state the opportunity to investigate and placed all 32 residents at risk for harm. Additionally, during a routine inspection on October 1–3, 2025, DSHS cited the facility for failing to complete tuberculosis screening for one newly hired staff member within three days of employment, a recurring deficiency previously cited in April 2024.

InspectionsWAC §__wa_13522614ee06b5702409adaf468562f6
Verbatim citation text · WAC §__wa_13522614ee06b5702409adaf468562f6

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2142/inspections/2025/R Hearthside Manor 66429 69154-ew.pdf

InvestigationsWAC §__wa_7f51b97c3f98eeae45f2e92f06ce20e4
Verbatim citation text · WAC §__wa_7f51b97c3f98eeae45f2e92f06ce20e4

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2142/investigations/2025/R Hearthside Manor 66018 69410 - SW.pdf

Full inspector notes

Statement of Deficiencies License #: 2142 Compliance Determination # 66429 Plan of Correction Hearthside Manor Completion Date You are required to be in compliance at all times with all licensing laws and regulations to maintain your Assisted Living Facility license. The department completed data collection for the unannounced on-site full inspection on 10/01/2025 and 10/03/2025 of: Hearthside Manor 3615 Drexler Dr W University Place, WA 98466 The following sample was selected for review during the unannounced on-site visit: 7 of 31 current residents and 0 former residents. The department staff that inspected the Assisted Living Facility: Shirley Grew, LTC Surveyor Cory Myers, NCI ALF Licensor From: DSHS, Aging and Long-Term Support Administration Lakewood, WA 98496 . . Statement of Deficiencies License #: 2142 Compliance Determination # 66429 Plan of Correction Hearthside Manor Completion Date As a result of the on-site visit(s), the department found that you are not in compliance with the licensing laws and regulations as stated in the cited deficiencies in the enclosed report. I understand that to maintain an Assisted Living Facility license, the facility must be in compliance with all the licensing laws and regulations at all times. Administrator (or Representative) Date WAC 388-78A-2480 Tuberculosis Testing Required. (1) The assisted living facility must develop and implement a system to ensure each staff person is screened for tuberculosis within three days of employment. This requirement was not met as evidenced by: Based on interview and record review, the facility failed to screen 1 of 3 sampled new staff (Staff B) for tuberculosis (TB), within three days of employment, as required. This failure placed all residents at risk for possible exposure and harm from a communicable disease. Findings included… Review of the facility's undated employee roster showed the facility hired Staff B, Caregiver/Med Aide, on 05/02/2024. Review of Staff B's personnel file showed no record that Staff B completed any TB testing. During an interview on 10/03/2025 at 3:30 PM, Staff A, Administrator, stated that they found no TB testing records for Staff B. This is a recurring deficiency previously cited on 04/11/2024 for subsection (1). . . Statement of Deficiencies License #: 2142 Compliance Determination # 66429 Plan of Correction Hearthside Manor Completion Date Plan/Attestation Statement I hereby certify that I have reviewed this report and have taken or will take active measures to correct this deficiency. By taking this action, Hearthside Manor is or will be in compliance with this law and / or regulation on (Date)________________ . In addition, I will implement a system to monitor and ensure continued compliance with this requirement. Administrator (or Representative) Date . --- Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A . STATE OF WASHINGTON DEPARTMENT OF SOCIAL AND HEALTH SERVICES AGING AND LONG-TERM SUPPORT ADMINISTRATION Statement of Deficiencies License #: 2142 Compliance Determination # 66018 Plan of Correction Hearthside Manor Completion Date You are required to be in compliance at all times with all licensing laws and regulations to maintain your Assisted Living Facility license. The department completed data collection for an unannounced on-site complaint investigation on 09/23/2025 of: Hearthside Manor 3615 Drexler Dr W University Place, WA 98466 This document references the following complaint number(s): 192458, 194385, 194501 The following sample was selected for review during the unannounced on-site visit: 0 of 0 current residents and 0 former residents. The department staff that investigated the Assisted Living Facility: Woodetta Maulana, From: DSHS, Aging and Long-Term Support Administration Lakewood, WA 98496 . Statement of Deficiencies License #: 2142 Compliance Determination # 66018 Plan of Correction Hearthside Manor Completion Date As a result of the on-site visit(s), the department found that you are not in compliance with the licensing laws and regulations as stated in the cited deficiencies in the enclosed report. I understand that to maintain an Assisted Living Facility license, the facility must be in compliance with all the licensing laws and regulations at all times. Administrator (or Representative) Date WAC 388-78A-2630 Reporting abuse and neglect. (1) The assisted living facility must ensure that each staff person: (b) Makes an immediate report to the appropriate law enforcement agency and the department consistent with chapter 74.34 RCW of all incidents of suspected sexual abuse or physical abuse of a resident. This requirement was not met as evidenced by: Based on record review and interview, the Assisted Living Facility (ALF) failed to notify the department when suspected abuse occurred for 1 of 1 resident (Resident 1). Failure to report allegations of suspected abuse denied the state the opportunity to investigate and ensure resident safety and placed all 32 residents at risk for harm. Findings included… Review of the facility’s witness statement from an incident on 9/15/2025 documented: Resident 1 was sleeping on the loveseat. Staff asked Resident 1 to get up and when Resident 1 refused, staff made Resident 1 move from a laying position to a sitting upright position. Staff grabbed Resident 1 by the arms, between the shoulder and elbow on both sides and yanked Resident 1 up to their feet while resident was fighting. Resident 1 was grabbed and pulled so hard that they yelled out and then while staff held the left arm in the same place, they took Resident 1 to their room. On 9/23/2025 at 2:30 p.m., during an interview, Staff B, caregiver, stated that they witnessed the incident and immediately notified Staff A, Executive Director. . Statement of Deficiencies License #: 2142 Compliance Determination # 66018 Plan of Correction Hearthside Manor Completion Date On 9/23/2025 at 2:45 p.m., during an interview, Staff A stated that they immediately suspended Staff C, caregiver. Staff A stated that they did not notify the state of the allegation of possible abuse because the facility’s investigation did not substantiate any abuse. Staff A stated that they believed they only needed to notify the state if the investigation concluded that abuse occurred. Plan/Attestation Statement I hereby certify that I have reviewed this report and have taken or will take active measures to correct this deficiency. By taking this action, Hearthside Manor is or will be in compliance with this law and / or regulation on (Date)________________ . In addition, I will implement a system to monitor and ensure continued compliance with this requirement. Administrator (or Representative) Date .

2024-06-01
Annual Compliance Visit
1 · Inspections

Plain-language summary

During a routine inspection in June 2024, the facility was evaluated against Washington's standards for specialized dementia care in assisted living. The report does not specify deficiencies or violations in the available narrative. Families should contact DSHS directly or request the full inspection report for detailed findings.

InspectionsWAC §__wa_38a8630e9223b4de69eb8b9d55da6d55
Verbatim citation text · WAC §__wa_38a8630e9223b4de69eb8b9d55da6d55

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2142/inspections/2024/R Hearthside Manor Inspection 04-11-2024 -SW.pdf

Full inspector notes

This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website.

§ 07 · Nearby

Other facilities in Pierce County.

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