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StarlynnCare
Washington · Gig Harbor

Gig Harbor Memory Care.

Gig Harbor Memory Care is Grade B−, ranked in the top 38% of Washington memory care with 4 DSHS citations on record; last inspected Sep 2025.

ALF · Memory Care60 licensed beds · largeDementia-trained staff
3025 14th Ave Nw · Gig Harbor, WA 98335LIC# 0000002627
Facility · Gig Harbor
Gig Harbor Memory Care
© Google Street Viewoperator? submit a photo →
A 60-bed ALF · Memory Care with 4 citations on file — most recent Sep 2025.
Last inspection · Sep 2025 · citedSource · DSHS
Licensed beds
60
Memory care
✓ Yes
Last inspection
Sep 2025
Last citation
Sep 2025
Operated by
§ 01 · Snapshot

A large home, reviewed on public record.

§ 02 · Peer Comparison

Ranked against 37 Washington facilities.

ALF memory care · 36-month window. Higher percentile = better. Source: Washington DSHS · Aging and Disability Services Administration.

Severity rank
53th
Weighted citations per bed.
peer median
0
100
Repeat rank
100th
Repeat deficiencies as share of total.
peer median
0
100
Frequency rank
33th
Deficiencies per inspection.
peer median
0
100

FACILITY WATCH · BETA

Gig Harbor Memory Care has 4 citations on record. Know the moment anything changes.

New findings, complaint investigations, or status changes — emailed to you free.

§ 03 · The Record

Citation history, plotted month by month.

4 deficiencies on record. Each bar is a month with a citation.

3weighted score · 24 mo
Last citation: SEP 2025. Compared against peer median (dashed).
peer median
SEP 2025
Jun 2024May 2026

Finding distribution

4 total · 36 months

Scope × Severity (CMS A–L)

Isolated
Pattern
Widespread
Sev 4 · IJ
J
K
L
Sev 3
G
H
I
Sev 2
D
E
F
Sev 1
A4
B
C
§ 05 · Tour Prep

Questions to ask before you visit.

A short pre-tour checklist tailored to Gig Harbor Memory Care's record and state requirements.

01 /

This facility holds a DSHS Specialized Dementia Care contract — can you provide a copy of the written dementia care program that describes the specialized staffing, environment modifications, and activity protocols required under that contract?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

02 /

The most recent inspection on September 1, 2025 resulted in deficiencies — what were the specific findings, and can you show families the corrective action plans submitted to DSHS Residential Care Services in response?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

03 /

Three complaints were filed with DSHS during the inspection period on file — were any of those complaints substantiated, and what documentation can you provide about the facility's response and corrective measures?

Ask the operator on tour. Take notes and compare answers across facilities you visit.

§ 06 · Full Inspection Record

Every DSHS visit, verbatim.

4 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.

4
reports on file
4
total deficiencies
2025-09-01
Annual Compliance Visit
1 · Inspections

Plain-language summary

A routine inspection found deficiencies in service agreement planning and signing, monitoring of resident well-being, and medication services. Citations were issued under Washington regulations 388-78A-2130, 2150, 2120, and 2210. The facility was required to address these failed practices.

InspectionsWAC §__wa_92a6401025b9aadfde89c3e314aa1e7b
Verbatim citation text · WAC §__wa_92a6401025b9aadfde89c3e314aa1e7b

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2627/inspections/2025/R Gig Harbor Memory Care 56589 60819 63876 65926 - SW.pdf

Full inspector notes

citations were written under 388-78A- 2130 (service agreement planning), 388-78A-2150 (signing of the service agreement), 388-78A-2120 (monitoring well being) and 388-78A- 2210 (medication services). Conclusion / Action: . Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A . . . . . . . .

2025-04-01
Complaint Investigation
1 · Investigations

Plain-language summary

A complaint investigation at Gig Harbor Memory Care on January 28, 2025 found that the facility failed to protect residents from an aggressive resident who assaulted six residents and injured at least four of them between August 2024 and February 2025. The facility did not implement a behavior management plan or make meaningful changes to the resident's care plan despite knowing the resident had extensive behavioral issues and was refusing prescribed behavioral medication. A deficiency was cited for failure to develop and implement appropriate policies and procedures to respond to aggressive or assaultive residents.

InvestigationsWAC §__wa_eb81d0d290e2c984a46c5871676d75a6
Verbatim citation text · WAC §__wa_eb81d0d290e2c984a46c5871676d75a6

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2627/investigations/2025/R Gig Harbor Memory Care 53837 57577-ew.pdf

Full inspector notes

Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A . STATE OF WASHINGTON DEPARTMENT OF SOCIAL AND HEALTH SERVICES AGING AND LONG-TERM SUPPORT ADMINISTRATION Statement of Deficiencies License #: 2627 Compliance Determination # 53837 Plan of Correction Gig Harbor Memory Care Completion Date You are required to be in compliance at all times with all licensing laws and regulations to maintain your Assisted Living Facility license. The department completed data collection for an unannounced on-site complaint investigation on 01/28/2025 of: Gig Harbor Memory Care 3025 14TH AVE NW GIG HARBOR, WA 98335 This document references the following complaint number(s): 163430, 163851 The following sample was selected for review during the unannounced on-site visit: 10 of 0 current residents and 0 former residents. The department staff that investigated the Assisted Living Facility: Michael Goulet, Complaint Investigator From: DSHS, Aging and Long-Term Support Administration Lakewood, WA 98496 . 02/18/2025 . Statement of Deficiencies License #: 2627 Compliance Determination # 53837 Plan of Correction Gig Harbor Memory Care Completion Date As a result of the on-site visit(s), the department found that you are not in compliance with the licensing laws and regulations as stated in the cited deficiencies in the enclosed report. I understand that to maintain an Assisted Living Facility license, the facility must be in compliance with all the licensing laws and regulations at all times. Administrator (or Representative) Date WAC 388-78A-2600 Policies and procedures. (2) The assisted living facility must develop, implement and train staff persons on policies and procedures to address what staff persons must do: U) To appropriately respond to aggressive or assaultive residents, including, but not limited to: (i) Actions to take if a resident becomes violent; (ii) Actions to take to protect other residents; and (iii) When and how to seek outside intervention. This requirement was not met as evidenced by: Based on interviews and records review, the Assisted Living Facility (ALF) failed to ensure the safety of 6 of 10 residents sampled (Residents 2, 3, 4, 5, 6 and 7 [R2, 3, 4, 5, 6, and 7)) by failing to appropriately address the aggressive behavior of one resident (Resident 1 [R1]). This failure placed all facility residents at risk of physical harm, and allowed residents to be assaulted (Residents 2, 3, 4, 5, 6 and 7) and/or injured (Residents 3, 5, 6 and 7) as a direct result of the behavior of Resident 1. Findings Included ... During an interview on 01/28/2025 at 11:00am, Staff B, facility Med Tech stated that R1 had not been compliant with taking the behavioral medication (Olanzapine, antipsychotic medication) which had been prescribed for R1 prior to their admission to the facility ( /2024). Staff B stated that R1's primary care physician had been informed of R1's refusal to take their behavioral medication, and that the only change the physician had made was to alter the indication for this medication from 'scheduled' Statement of Deficiencies License #: 2627 Compliance Determination # 53837 Plan of Correction Gig Harbor Memory Care Completion Date (given daily at specific time) to 'PRN' (given only 'as needed'). When asked if this change to the medication indication was effective, Staff B stated, "Sometimes he (R1) will take his meds, mostly he will not." During an interview on 02/05/2025 at 10:10am, Staff A, facility Resident Care Coordinator stated that R1 "was supposed to be on behavioral medication, but he refused to take it. He (R1) had Zyprexa (aka Olanzapine) scheduled, took it for two days and then refused, so his doctor changed it (medication) to PRN. Record review on 01/27/2025 at 9:00am of a facility incident report made to the department showed that R1 had assaulted R2 by pushing R2 to the ground without provocation on both 01/21/2025 and 01/27/2025. This incident report noted that facility staff had made no changes to R1's negotiated service agreement (care plan) other than that R1 was 'placed on alert'. Record review on 02/07/2025 at 7:00am of a facility incident report made to the department showed that R1 had assaulted R7 by pushing R7 to the ground without provocation on 02/05/2025. This incident report noted that staff had stated 'no care plan (negotiated service agreement) changes at this time'. Record review on 02/07/2025 at 8:00am of prior facility incident reports related to R1 showed that R1 had assaulted R3 on 08/22/2024, leading to an injury (unspecified 'head injury') being noted for R3. Record review on 02/07/2025 at 8:00am of prior facility incident reports related to R1 showed that R1 had assaulted R4 on 08/23/2024 with no injury being noted. Record review on 02/07/2025 at 8:00am of prior facility incident reports related to R1 showed that R1 had assaulted R5 on 10/21/2024, leading to an injury (bruising) being noted for R5. Record review on 02/07/2025 at 8:00am of prior facility incident reports related to R1 showed that R1 had assaulted R6 on 11/26/2024, leading to an injury (hip fracture) being noted for R6. Record review on 02/12/2025 at 12:20pm of the negotiated service plan (care plan) for R1, showed that R1 was noted to have 'extensive behavioral issues' and that R1 'requires supervision, a professionally authorized behavior management plan, and/or professional consultation and intervention'. There was no indication from the record review of R1's negotiated service agreement that any such behavioral intervention had been attempted to be instated at any time since the resident's admission to the facility ( /2024). . . 02/21/2025 3 20PM FAX ia]000B/0008 ~Z.18,21125 1512lh06 State OP lklllhlngton 8/l Statement of Detliil1111cles Lloense #: 2627 Compliance Determlnoilon # saa:57 Plan of Corre0llon Gk! Harbor Memory Care compl@tlon Date Pege 4 Of4 Llcen1ee: Greenlake Management Gig Harbor. LLO 02/1212O2!i Plan/ ttestation ta ment I hereby certify that I hav& reviewed this report and have taken or will take active 11' measures to eorrect this deflclenOy. By taking this acti<ln, Gig HEPg MemotY. Qa@ l!i or Will be In compllanee with this law and I or regulation on (Date) ;·1 '.::> • ~ In addition, I WIii impiement a sy1,tem to monitor and ensure c:ontlnued compliance with th11 r~it[l'dffi; Stahl . □~;~~~~_!,~~~!~r ()B/ ~o·a/. l. :i-15'. Adml'hT!ilrlltm" \Or' t<:>epi.-ative) -} Va Statement of Deficiencies License #: 2627 Compliance Determination # 53837 Plan of Correction Gig Harbor Memory Care Completion Date Plan/Attestation Statement I hereby certify that I have reviewed this report and have taken or will take active measures to correct this deficiency. By taking this action, Gig Harbor Memory Care is or will be in compliance with this law and / or regulation on (Date)________________ . In addition, I will implement a system to monitor and ensure continued compliance with this requirement. Administrator (or Representative) Date .

2024-06-01
Complaint Investigation
1 · Investigations

Plain-language summary

A complaint investigation was conducted in June 2024, but the outcome field indicates no determination was made or the finding is not specified in the available information. To learn the specific result—whether the complaint was substantiated, unsubstantiated, or referred for further action—families should contact Washington DSHS directly for the complete investigation report.

InvestigationsWAC §__wa_b2460cf27a950f1440659bbb8b17783d
Verbatim citation text · WAC §__wa_b2460cf27a950f1440659bbb8b17783d

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2627/investigations/2024/R Gig Harbor Memory Care Complaint 05-03-2024-ew.pdf

Full inspector notes

This document was prepared by Residential Care Services for the Locator website. This document was prepared by Residential Care Services for the Locator website.

2024-03-01
Complaint Investigation
1 · Investigations

Plain-language summary

A complaint investigation found that the facility failed to notify the resident's primary care physician about two injuries—bruising around the left eye from a fall on December 5, 2023, and redness to the forehead on December 24, 2023—as required by state rules. A deficiency was cited under the regulation requiring facilities to report significant changes in a resident's condition to their physician. The facility did notify the resident's family of at least one of the injuries by phone.

InvestigationsWAC §__wa_0f15beac90b63af9caec51d3d25279e5
Verbatim citation text · WAC §__wa_0f15beac90b63af9caec51d3d25279e5

https://fortress.wa.gov/dshs/adsaapps/lookup/RCSForms/BH/2627/investigations/2024/R Gig Harbor Memory Care Complaint 01-29-2024 - LL.pdf

Full inspector notes

allegations. 3,4) During interview with the named resident, slight bruising was noted around the resident's left eye area. Per facility incident report this bruising was related to an injury which occurred on 12-5-23, and this was considered to be related to a fall. The . exact nature of the injury was not determined, but there was no indication that this was related to any resident to resident altercation due to the lack of any prior altercation history for the named resident or peers on the resident's unit. Per record review of the facility incident report related to this injury, there was no indication that the named resident's primary care physician's (PCP) office was notified of the injury. Per record review of photographs of the named resident provided by the complainant, the resident was noted to have the same healing bruise around their left eye on 12-24-23, but no other injury to the resident's face was apparent in this photo. Per record review of photographs taken of the named resident the following day (12-25-23), there was redness noted to the named resident's forehead which appeared to be related to either bruising or abrasion. Per interviews with several facility staff, no injury was noted to have occurred to the named resident at this time, and no incident report or notification to the resident's PCP was made. Per interview, the complainant stated they were notified of the injury by unnamed facility staff, and phone records provided by the complainant do show that the complainant did receive a call from the facility on 12-24-23 at 5:39pm, supporting the complainant's claim that facility staff did contact them regarding the injury to the resident occurring on 12-24-23. The complainant stated they had contacted the resident's Home and Community Services (HCS) case manager regarding this injury, and per interview, the HCS case manager stated they had filed a department report regarding the injury. Record review of reports made to the department did support that a report was made, but this report was not forwarded to investigative field staff. The above listed information served to support that the facility did not contact the resident's PCP as required in regard to either injury (12-5-23 and 12- 24-23). Cited as per WAC 388-78A-2640 (1a), Reporting significant change in a resident's condition. Conclusion / Action: Failed Provider Practice Identified / Citation(s) Written Failed Provider Practice Not Identified / No Citation Written N/A .

§ 07 · Nearby

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