Eagleview Landing.

“A resident's support plan was revised without the involvement or participation of the resident or the resident's designated person.”

“Two residents who participated in the development of their support plans did not sign the support plan documents.”

“Multiple poisonous materials including unnamed bottles, Paradontax toothpaste, Listerine, Colgate Sensitive toothpaste, and Medline Remedy Essential Zinc Oxide Skin Protectant were found unlocked, unattended, and accessible to residents who had not been assessed as capable of safely recognizing and using poisons.”

“Four prescribed medications for residents were not available in the home: an unnamed tablet medication, a topical medication, a nasal spray, and an unnamed tablet for PRN use.”

“Three residents' medication administration records for March 2026 did not include the initials of the staff person who administered their prescribed medications at specified times (9:30 pm and 8:00 pm).”

“The home did not report an alleged incident of verbal abuse to the Department within the required 24-hour timeframe. The incident occurred at approximately 10:00 AM but was not reported until 12:05 PM the same day.”

“A staff member verbally abused a resident by yelling inappropriate and derogatory statements including "If I'm on you're on", "That's why your family sent you here", and "That's why your teeth are falling out" (referencing the resident's dentures) during an angry verbal altercation. This is a repeat violation.”

“Staff from an outside hauling company were walking through the home unattended by home staff, and the home did not have completed criminal background checks on file for the hauling company personnel. This is a repeat violation.”

“A staff person on their first day of work did not receive required orientation on fire safety and emergency preparedness, including evacuation procedures, staff duties during fire drills and emergency evacuation, designated meeting place, smoking safety procedures, fire extinguisher location and use, smoke detectors and fire alarms, and telephone use for emergency services. This is a repeat violation.”

“Poisonous materials including Colgate Toothpaste, Arm & Hammer Deodorant, and CareOne Antiseptic Mouthwash were left unlocked, unattended, and accessible to residents in a room. Not all residents of the home, including the resident in that room, had been assessed as capable of recognizing and using poisons safely.”

“A resident was physically abused by staff member A on the evening of the inspection date. Staff member A roughly grabbed the resident by the armpits and forcefully pushed them onto the toilet, causing impact to the toilet's safety frame and resulting in bruising under the left armpit, left breast, and around the resident's back.”

“A resident was denied permission to go outside the building to watch community fireworks and was put to bed earlier than normal by staff member A, failing to treat the resident with dignity and respect.”

“Direct care staff person A does not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry, failing to meet the minimum qualifications required for direct care staff. This is a repeat violation.”

“There was a significant accumulation of lint in the lint trap of the dryers on the 2nd and 4th floors, creating a fire hazard. Lint should be removed from the lint trap after each use.”

“A resident participated in the development of their support plan but did not sign the support plan as required by regulation.”

“No thermometers were present in the two second floor bistro refrigerators, required to monitor proper food storage temperatures.”

“Resident Task book for Memory care unit residents was unlocked, unattended, and accessible on top of the memory care medication cart, violating record confidentiality requirements.”

“Staff person A did not receive required first-day fire safety orientation covering evacuation procedures, staff duties and responsibilities, designated meeting places, smoking safety, fire extinguisher use, smoke detectors, fire alarms, and emergency notification procedures.”

“Staff person B did not complete required 40-hour orientation training covering resident rights, emergency medical plan, mandatory reporting of abuse and neglect under the Older Adult Protective Services Act, and reporting of reportable incidents and conditions.”

“Brown substance was frozen on the bottom of the freezer in the first-floor memory care unit, violating sanitary conditions requirements.”

“Two unlabeled, undated Chick-fil-A containers with fruit and yogurt were found in the second-floor memory care unit refrigerator, violating requirements that food must be properly labeled and dated.”

“Resident requiring standby assistance for toileting and transfers reported waiting over an hour for call bell assistance, resulting in multiple episodes of bladder and bowel incontinence while lying in bed until staff arrived.”

“Direct care staff person C was hired and provided unsupervised ADL services to residents without completing and passing the Department-approved direct care training course or competency test.”

“Direct care staff persons A, B, and D received 0 hours of annual training in training year 2024, failing to meet the 12 hours of annual training requirement.”

“Direct care staff persons A, B, and D did not receive training in medication self-administration, resident needs assessment, dementia and cognitive impairment care, infection control and hygiene, personal care services, safe management techniques, or mental illness/intellectual disability care during training year 2024.”

“Staff persons A, B, and D did not receive annual training in fire safety, emergency preparedness, resident rights, Older Adult Protective Services Act, falls and accident prevention, or new population groups during training year 2024.”

“As needed (PRN) medications prescribed to a resident were not available in the home at the time of inspection, including sublingual medication to be taken as needed and another medication for every 4 hours as needed dosing.”

“Staff person E was not included on the staff list provided by the administrator. The current staff roster did not include all staff and substitute personnel working in the home.”

“An incident where a staff person was pulled by hair and yelled at by a resident was not reported to the Department within 24 hours. The incident occurred at 7:30 am but was not reported until 3:30 pm the same day.”

“A sign displaying resident medication names with notations was taped on a resident's wall, making confidential medical information accessible to others without consent.”

“A staff person yelled at a resident stating "I will you up, get off my hair" when the resident pulled the staff person's hair, failing to treat the resident with dignity and respect.”

“Staff persons E, G, H, I, and J received first aid and CPR training from Life Line Training Resources and Health Safety Institute, which are not certified trainers by a hospital or other recognized health care organization.”

“A prescribed as-needed medication for a resident was not available in the home when needed, indicating a failure to maintain safe storage and access to prescribed medications.”

“Agency staff yelled, cursed at, and threw blankets on a resident while the resident was laying on the bed. This violated the requirement that residents be treated with dignity and respect.”

“A resident was prescribed an X-ray but it was not completed as of the inspection date. The facility did not follow the prescriber's orders in a timely manner.”

“A resident verbally expressed suicidal ideation ('should just jump out of the window'), but this statement was not noted in the resident's most recent RASP (Residential Assessment and Support Plan).”

“Four elevators at the facility had expired certificates of operation from the Department of Labor and Industry, with expiration dates of 07/31/24.”

“An uncovered, unattended trash can was found in the kitchen on the second floor, which does not prevent the penetration of insects and rodents.”

“Two resident-home contracts were not signed by residents or documentation provided explaining why residents did not sign.”

“A resident reported that staff person A yanked very hard from bed causing bruising to right wrist and reported this occurred on another time as well, constituting physical abuse.”

“Multiple staff members did not complete required orientation training within 40 scheduled working hours, including training on resident rights, emergency medical plan, mandatory reporting of abuse and neglect under the Older Adult Protective Services Act, and reporting of reportable incidents and conditions. Additionally, the Relias resident rights training did not include specific rights regarding home rules notice, ombudsman access, clothing assistance, record access, relocation assistance, visitor access, contracted services, and appeal procedures.”

“Task sheets outlining residents' shower and toileting schedules were found unlocked, unattended, and within reach of other residents, non-direct care staff and visitors in the second-floor memory care unit, violating resident record confidentiality requirements.”

“An electronic device that appeared to be a camera and a voice-controlled device were discovered in a resident's apartment without proper notice posted outside indicating the presence of the voice-activated device that may inadvertently record audio.”

“Staff person A did not receive required annual training in fire safety, emergency preparedness procedures, the Older Adult Protective Services Act, and falls and accident prevention during the 2023 training year.”

“A trash can without a lid, filled with used adult briefs and other unsanitary waste, was found outside a resident's apartment in violation of sanitary conditions requirements.”

“Residents in the memory care area on the first floor had no access to drinking water from 9 AM to 12 PM because there was no hydration station available.”

“Medication administration record for a resident's prescribed medication administered on a specific date at 7 pm does not include the initials of the staff person who administered the medication.”

“The facility failed to report an incident to the Department within 24 hours. A resident was found laying on the hallway floor bleeding from the forehead with a large hematoma and was transported to the hospital, but the home did not report this incident to the Department.”

“A resident was not treated with dignity and respect. An agency staff member roughly yanked a shirt over the resident's head, continued to be rough during care, and failed to brush the resident's teeth.”

“Staff person B did not receive required first-day orientation in fire safety and emergency preparedness, including evacuation procedures, staff duties during fire drills and emergency evacuation, designated meeting places, smoking safety procedures and policy, fire extinguisher location and use, smoke detectors and fire alarms, and telephone use for emergency services. This was a repeat violation from the renewal inspection on 1/03/2024.”

“Staff person B did not complete required training within 40 scheduled working hours on resident rights, emergency medical plan, and mandatory reporting of abuse and neglect under the Older Adult Protective Services Act. This was a repeat violation from the renewal inspection on 1/03/2024.”

“Leftover food was not properly labeled and dated. An unlabeled, undated bag of baby carrots was found in the refrigerator and a bag of meatballs in the freezer in the facility's main kitchen.”

“On 8/24/23, four boxes of wine were found in an unlocked cabinet that was open and accessible to residents in the enclosed porch on the second floor memory care unit. This is a repeated violation from 12/15/22.”

“Department representative requested staff records for staff under age 18 in dining and activities on 8/24/23 at 12:00 P.M., but dining staff files were not provided until 2:30 P.M. and activities staff files not provided until 8/25/23 at 9:00 A.M. Additionally, staff member requested that resident's family prevent Department from speaking to resident without prior family consent, contrary to resident rights.”

“On 8/25/23, 36 tablets of Lorazepam prescribed to Resident #1 were missing from the home. The home did not report this to the Department of Aging as required under the Older Adult Protective Services Act.”

“Staff Member B, a minor, began work on 8/23/23, but the work permit was not issued until 8/24/23 and was not signed by the minor, in violation of the Child Labor Act 2012 Act 151 requirement that a work completed permit be issued to a minor prior to the first day of work.”

“Staff Member C was hired and began work but criminal background check was not completed until 1/11/23. Staff Member D was hired and began work but criminal background check was not completed until 5/5/23. Staff Member E was hired and began work but criminal background check was not completed until 5/10/23. This is a repeat violation from 4/13/23.”

“Staff Member C, Staff Member D, and Staff Member E were each hired and under the age of 16, which violates regulations permitting only individuals 16 or 17 years of age to work as staff persons.”

“Staff Member F did not receive training in falls and accident prevention during the training year January 1, 2022 to December 31, 2022, as required for direct care staff persons.”

“On 9/30/23 and 10/2/23 during overnight shift with 94 residents present, no staff person certified in First Aid or CPR was present in the home, violating the requirement of at least one certified staff person for every 50 residents.”

“Two tubes of Calazime Zinc Oxide paste labeled as poisonous if swallowed were unlocked, unattended, and accessible in Resident 1's bathroom cabinet in memory care, and residents had not been assessed as capable of safely using or avoiding poisonous materials.”

“On 10/11/23, feces were found around the toilet bowl in Resident 1's bathroom and around the toilet bowl and seat in Resident 2's bathroom, indicating failure to maintain sanitary conditions.”

“On 10/11/23 at 10:45am, an unlabeled and undated piece of cake was found in the second-floor memory care kitchen refrigerator, violating requirements that leftover food be labeled and dated.”

“On 9/30/23 and 10/2/23 during overnight shift with 94 residents present, no staff person certified in First Aid or CPR was present in the home, violating the requirement of at least one certified staff person for every 50 residents.”

“Two tubes of Calazime Zinc Oxide paste labeled as poisonous if swallowed were unlocked, unattended, and accessible in Resident 1's bathroom cabinet in memory care, and residents had not been assessed as capable of safely using or avoiding poisonous materials.”

“On 10/11/23, feces were found around the toilet bowl in Resident 1's bathroom and around the toilet bowl and seat in Resident 2's bathroom, indicating failure to maintain sanitary conditions.”

“On 10/11/23 at 10:45am, an unlabeled and undated piece of cake was found in the second-floor memory care kitchen refrigerator, violating requirements that leftover food be labeled and dated.”

“On 10/11/23, feces were found around the toilet bowl in Resident 1's bathroom and around the toilet bowl and seat in Resident 2's bathroom, indicating failure to maintain sanitary conditions.”

“On 10/11/23 at 10:45am, an unlabeled and undated piece of cake was found in the second-floor memory care kitchen refrigerator, violating requirements that leftover food be labeled and dated.”

“On 9/30/23 and 10/2/23 during overnight shift with 94 residents present, no staff person certified in First Aid or CPR was present in the home, violating the requirement of at least one certified staff person for every 50 residents.”

“Two tubes of Calazime Zinc Oxide paste labeled as poisonous if swallowed were unlocked, unattended, and accessible in Resident 1's bathroom cabinet in memory care, and residents had not been assessed as capable of safely using or avoiding poisonous materials.”

“A Department agent requested access to the Medication Administration training binder on 7/10/23, but staff stated the documents were not available because another staff member had taken them home and was not scheduled to return that day.”

“Staff persons E, F, and G did not complete training within 40 scheduled working hours on resident rights, emergency medical plan, mandatory reporting of abuse and neglect, and reporting of reportable incidents and conditions.”

“Empty medication packs with residents' names and medication types were unlocked, unattended, and accessible in a box on top of the medication cart on the second floor in the Secure Dementia Care Unit.”

“Staff person D administered medication to resident 4 in the dining room on the second floor in the SDCU while 3 other residents were present, violating the resident's right to privacy during medical procedures.”

“Direct care staff person E does not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry. (Staff was identified as a Licensed Practical Nurse through a contracted agency with active PA LPN license.)”

“Staff persons E, F, and G did not receive orientation on evacuation procedures, staff duties during fire drills, designated meeting places, smoking safety, fire extinguisher location and use, smoke detectors/fire alarms, and emergency telephone use on their first work day. This is a repeat violation from 12/15/22.”