Touchmark in the West Hills.
Touchmark in the West Hills is Grade A−, ranked in the top 17% of Oregon memory care with 3 OR DHS citations on record; last inspected Feb 2025.
A large home, reviewed on public record.
Ranked against 13 Oregon facilities.
ALF memory care · 36-month window. Higher percentile = better. Source: Oregon Dept. of Human Services · Long-Term Care Licensing.
FACILITY WATCH · BETA
Touchmark in the West Hills has 3 citations on record. Know the moment anything changes.
New findings, complaint investigations, or status changes — emailed to you free.
Citation history, plotted month by month.
3 deficiencies on record. Each bar is a month with a citation.
Finding distribution
3 total · 36 monthsScope × Severity (CMS A–L)
Questions to ask before you visit.
A short pre-tour checklist tailored to Touchmark in the West Hills's record and state requirements.
Oregon DHS records show 16 inspection reports with 11 deficiencies cited since licensure — can you walk us through the corrective action plans for the most significant deficiencies and show documentation that Oregon DHS accepted those plans?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
The most recent inspection occurred on February 13, 2025 — what deficiencies, if any, were cited during that visit, and can you provide copies of your written response and corrective measures submitted to the state?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Twelve complaints have been filed with Oregon DHS Long-Term Care Licensing over the facility's history — were any of those complaints substantiated, and what changes to policies or staff training resulted from substantiated findings?
Ask the operator on tour. Take notes and compare answers across facilities you visit.
Every OR-DHS visit, verbatim.
7 inspections in the public record, most recent first. Click any row to expand — cited rows open automatically.
2025-07-05Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated alleging that the facility failed to protect a resident from financial exploitation. The investigation outcome has not yet been determined or finalized. Families should contact the Oregon Department of Human Services for updates on this complaint's status.
“Failed to protect resident from financial exploitation”
Full inspector notes
—: Failed to protect resident from financial exploitation
2025-02-13Annual Compliance VisitNo findings
2024-11-07Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint was investigated that a resident experienced verbal abuse, but the facility was not found to have violated licensing rules or failed to protect the resident from such conduct. The investigation did not substantiate the complaint allegation.
“Failed to protect resident from verbal abuse”
Full inspector notes
—: Failed to protect resident from verbal abuse
2024-10-22Annual Compliance VisitNo findings
2023-10-18Complaint InvestigationNo findings
2023-10-06Complaint Investigation1 · Licensing Violation
Plain-language summary
A complaint investigation found that the facility failed to provide a safe environment. The specific nature of the safety failure and what corrective actions were required are not detailed in the available information.
“Failed to provide safe environment”
Full inspector notes
—: Failed to provide safe environment
2023-08-29Annual Compliance VisitNo findings
13 older inspections from 2022 are not shown in the free view.
13 older inspections (2022–2023) are available with a premium membership.
Other facilities in Multnomah County.
Other memory care facilities in Multnomah County with similar care offerings.
Family reviews
No reviews yet — be the first to share your experience
No published reviews yet. Use the button above to share your experience.
Other memory care options nearby.
More options in neighboring cities
Licensed memory care in other cities within this county region — useful when your search radius crosses city limits.